The location of the hotel is great with easy access to shops and many top-quality restaurants and bars. However, the crowning glory of the hotel is the staff. I have traveled all over the world and I have not seen anywhere hotel staff that are so accommodating to the guests. They assist you in any and many ways. Luca and Olí are exceptional. I had to leave on a bus from Ljubljana to Zagreb to catch a flight to Istanbul but the bus was late and I would have missed my flight. Luca had researched on his own other options. If he had not informed me there was a train to Zagreb I could take, I would have missed my flight. That is just one of many ways they make sure their guests are well taken care of.