Breakfast, lunch, dinner served; southern cuisine

Reviews of DoubleTree by Hilton Little Rock

4 out of 5
DoubleTree by Hilton Little Rock
424 W Markham St, Little Rock, AR

Reviews

8.2

Very good

Rating 10 - Excellent. 476 out of 1003 reviews" "
Rating 8 - Good. 261 out of 1003 reviews" "
Rating 6 - Okay. 142 out of 1003 reviews" "
Rating 4 - Poor. 78 out of 1003 reviews" "
Rating 2 - Terrible. 46 out of 1003 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Melanie

Disliked: Cleanliness, amenities, property conditions & facilities
Food in the dining area was undercooked and cold, lobby was dusty, bathrooms had mold, no soap in the shower dispenser, wallpaper was peeling, no microwave/refrigerator in the room, parking attendant collected money and then mentioned that we didn’t need to pay afterwards, etc.
Stayed 1 night in May 2024
Response from Marc Franklin - Director of Sales on 22 May 2024
First and foremost, thank you for choosing to stay at our hotel and for taking the time to share your recent experience. Providing the highest level of service to our guests is our highest mission and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our team members, and we have taken this as a learning opportunity to ensure that we are providing proper communication with our guests.

10/10 Excellent

Belinda, Mt Pleasant

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff was great and the bed was super comfy!
Stayed 1 night in Apr 2024
Response from Marc Franklin - Director of Sales on 20 May 2024
Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. We are so pleased to hear you enjoyed your visit to the hotel. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!

6/10 Okay

Priscilla

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Marc Franklin - Director of Sales on 17 May 2024
Good Day,,Please allow me to introduce myself, my name is Marc Franklin - Director of Sales for the DoubleTree by Hilton Little Rock first and foremost, I would like to thank you for choosing to stay at our hotel and for taking the time share this valuable feedback. Providing the highest level of hospitality is our number one priority and sincerely apologize for falling short of your expectations. I have shared this with our team and will use this as a learning opportunity to enhance our services and facilities for our guests. Should your travels bring you back to Little Rock, please do not hesitate to contact me directly.Sincerely,

4/10 Poor

Jason

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Really aged property. Hard to believe it was 4 stars.
Stayed 1 night in May 2024
Response from Marc Franklin - Director of Sales on 9 May 2024
Dear Jason,Thank you for taking the time to share your valuable feedback regarding your recent stay here at the DoubleTree by Hilton Little Rock. Please accept my sincere apologies that your experience with us did not live up to the high standard for which we are known. We greatly value your insight and have taken the opportunity to share your comments with the hotel's leadership team to improve the overall guest experience.Thank you again for your feedback. We hope to have the opportunity to host you again the next time your travel plans bring you to Little Rock.

8/10 Good

William

Liked: Staff & service
On the river, nice bar, scooters nearby, trendy restaurants close by.
Stayed 1 night in Apr 2024
Response from Marc Franklin - Director of Sales on 9 May 2024
Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. We value your insights, and they will be shared with the appropriate individuals as we continuously strive to enhance our guest experiences. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff, especially at the front desk during check in. Great all-around! 💯 Thank you!
Stayed 1 night in May 2024
Response from Marc Franklin - Director of Sales on 6 May 2024
Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. We are so pleased to hear you enjoyed your visit to the hotel. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!

6/10 Okay

Donna

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
This is not the standard I would expect from a Doubletree property. In general most of the areas I encountered were rundown or not in working order. My room had no refrigerator, all electrical outlets were lose in the walls. There was not an ice machine on several of the floors. The entrance from parking garage was in extremely poor condition. Front lobby desk was understaffed at peak times and extremely slow checking guests in.
Stayed 2 nights in May 2024
Response from Marc Franklin - Director of Sales on 6 May 2024
Thank you for taking the time to share your honest review. We are sorry to hear about your concerns, as it is uncommon for guests to experience anything but the best in terms of our accommodations and their upkeep. We hope that we have the opportunity to host you again to restore faith in the DoubleTree by Hilton Little Rock.

10/10 Excellent

Frank

Travelled with family
Disliked: Amenities
Would not show me contactless check in even though I was a Hilton honors member
Stayed 1 night in Mar 2023
Response from Marc Franklin - Director of Sales on 3 May 2024
Good day Frank,Thank you for your loyal support of the Hilton Brand by being a Hilton Honors member. We are thankful for your business while in Little Rock. We know you have many choices in a hotel. The agreement between Expedia and Hilton does allow us to place your Hilton Honors number in the reservations; however, 3rd party reservations don't get the full effect of the digital check-in and key. I do hope that we see you on your next visit to Little Rock and have a great day.

10/10 Excellent

Carlos, Corona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice hotel,
Stayed 1 night in Apr 2024
Response from Marc Franklin - Director of Sales on 13 May 2024
Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. We are so pleased to hear the team took great care of you and that you enjoyed your visit to the hotel. It was our pleasure having you as our guest, and we look forward to welcoming you back soon!

6/10 Okay

Bill

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This hotel needs renovation inside and out. The furniture in my room showed wear. The front entrance is essentially blocked for vehicle access due to ongoing construction. Breakfast not included. Parking not included. My room had a beautiful river view, and was clean, so the stay was not unpleasant, but the tattered look distracted from the total experience.
Stayed 2 nights in Apr 2024
Response from Marc Franklin - Director of Sales on 23 Apr 2024
Dear Bill,Thank you for taking the time to share your comments regarding your recent visit and impressions about our hotel. We take our reputation, consistency of service and product very seriously. Yes, the front drive is currently being resurfaced in order to offer a fresh look that you suggested. The parking deck is owned and operated by the Little Rock Convention and Visitor's Bureau and we offer a lower nightly rate than other downtown hotels. Our team and I certainly hope to have the opportunity to restore your full confidence in us. Also, many members of our team have been committed to our valued guests literally for decades and their loyalty is not just very much appreciated but continues to build on the longstanding relationships of trust our valued guests honor us with - it will be our sincere pleasure to welcome you back soon and to erase the recent memory, that fell short of your and quite frankly, our own expectations.Sincerely,

10/10 Excellent

michelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was fantastic, room was clean and comfortable, would definitely stay again!
Stayed 1 night in Apr 2024
Response from Marc Franklin - Director of Sales on 25 Apr 2024
Dear Michelle,Thank you for sharing your kind feedback regarding your recent visit to our hotel. It is a sincere pleasure to recognize the members of our team who left a lasting impression on you. Our team of ladies and gentlemen joins me in expressing our sincere appreciation for your loyalty and we look very much forward to welcoming you back to The DoubleTree by Hilton in the future. We will be delighted to, once again, provide you with "a perfect stay!".Sincerely,

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Lee and Yolanda are amazing
Stayed 2 nights in Apr 2024
Response from Marc Franklin - Director of Sales on 15 Apr 2024
We are elated knowing you had such an incredible time at DoubleTree by Hilton Little Rock. Were very keen on having our guests feel excited to come back. There is nothing more important to us than the happiness of our guests. We agree that Lee and Yolanda are amazing!! Thank you again for the fantastic review.We look forward to your next trip!

8/10 Good

James

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Not too impressed
Stayed 1 night in Apr 2024
Response from Marc Franklin - Director of Sales on 10 Apr 2024
We appreciate you taking the time to share your concerns with us, James.We're disappointed that your experience with us was anything less than ideal. We care about the comfort and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our team so that we may improve moving forward.We hope to see you again soon so we can share a more positive experience that our guests are accustomed to.

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is right on the river, with easy walking access to river trail and several museums. it is clean and the people are friendly. The facility itsself is a bit worn and could use an update.
Stayed 1 night in Apr 2024
Response from Marc Franklin - Director of Sales on 8 Apr 2024
Thank you for leaving us this fabulous review, Jana!We're so glad you had such an enjoyable time with us at DoubleTree by Hilton Little Rock! We care deeply about the comfort and satisfaction of our guests so it's wonderful you appreciated our downtown location. We love seeing our guests take advantage of our proximity to so many excellent attractions.We look forward to hosting you again for yet another unforgettable stay! Have an amazing day!

10/10 Excellent

Cortney

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Marc Franklin - Director of Sales on 8 Apr 2024
Thank you for leaving us this fabulous review, Cortney!We're so glad you had such an enjoyable time with us at DoubleTree by Hilton Little Rock! We care deeply about the comfort and satisfaction of our guests so it's wonderful you appreciated our downtown location. We love seeing our guests take advantage of our proximity to so many excellent attractions.We look forward to hosting you again for yet another unforgettable stay! Have an amazing day!

8/10 Good

KIMBERLY

Travelled with family and small children
Disliked: Staff & service
Did not have room requested on reservation, had to change rooms after checkin.
Stayed 2 nights in Feb 2024
Response from Marc Franklin - Director of Sales on 28 Mar 2024
Kimberly,Thank you for sharing!We're delighted to hear that you had a wonderful experience with us! We strive to provide our guests with the best possible experience, so this is great to hear. I am sorry to hear that you had to change rooms during your stay. We'd love to share an even more fantastic visit with you in the future. Have a beautiful day!

10/10 Excellent

Sandi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved everything about the hotel. Only thing i wish they would had was a refrigerator & a microwave to where we could have warmed up our food that we had brought.
Stayed 1 night in Mar 2024
Response from Marc Franklin - Director of Sales on 25 Mar 2024
It's wonderful to hear about your delightful experience at DoubleTree by Hilton Little Rock. It's fantastic that our team's warm welcome and the inviting atmosphere made a positive impression. We very much look forward to welcoming you back in the future.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for downtown. Next to marathon start and finish.
Stayed 2 nights in Mar 2024
Response from Marc Franklin - Director of Sales on 25 Mar 2024
It's wonderful to hear about your delightful experience at DoubleTree by Hilton Little Rock. It's fantastic that our team's warm welcome and the inviting atmosphere made a positive impression. We very much look forward to welcoming you back in the future.

10/10 Excellent

David, Camden

Liked: Cleanliness, staff & service, property conditions & facilities
The view of the river was beautiful
Stayed 1 night in Mar 2024
Response from Marc Franklin - Director of Sales on 22 Mar 2024
Dear David,Your kind words have us smiling from ear to ear, and we’re thrilled to learn of your exceptional visit. From our friendly team to our clean and comfortable accommodations, you can always expect a memorable stay when you make us your Little Rock home. We hope to see you again soon and remember, we have a warm cookie waiting for your arrival.

10/10 Excellent

Jessica

Stayed 1 night in Mar 2024
Response from Marc Franklin - Director of Sales on 19 Mar 2024
Jessica, it's splendid to read your impressions about the DoubleTree by Hilton Little Rock. Our team members truly pride themselves on offering warm, accommodating assistance, so it's great that this was your experience.Looking forward to welcoming you back on your next trip to Little Rock.

10/10 Excellent

Faye

Stayed 2 nights in Mar 2024
Response from Marc Franklin - Director of Sales on 8 Apr 2024
Thank you for leaving us this fabulous review, Faye!We're so glad you had such an enjoyable time with us at DoubleTree by Hilton Little Rock! We care deeply about the comfort and satisfaction of our guests so it's wonderful you appreciated our downtown location. We love seeing our guests take advantage of our proximity to so many excellent attractions.We look forward to hosting you again for yet another unforgettable stay! Have an amazing day!

6/10 Okay

Christy

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Rooms very small, no refrigerator and no microwave. A/C did not work properly Check in staff very friendly
Stayed 1 night in Mar 2024
Response from Marc Franklin - Director of Sales on 18 Mar 2024
Dear Christy,It's unfortunate to hear about your experience with the room temperature. Apologies for any discomfort this may have caused. Rest assured, we take all feedback to heart and constantly strive to improve all facets of our guest experience. Thank you for choosing to stay with us, we hope to welcome you back on your next visit to Little Rock.

6/10 Okay

Kendra

Travelled with family and small children
Disliked: Staff & service
Was okay to stay for quick trip. No microwave or fridge in room. Loud at night when people shut doors it made our door shake loud.
Stayed 1 night in Mar 2024
Response from Marc Franklin - Director of Sales on 18 Mar 2024
We appreciate the feedback, Kendra.It's unfortunate your time with us was anything less than ideal. We strive to offer quality service and convenience for all of our guests. We're happy you enjoyed our convenient location and clean accommodations despite the problems you had with some of our conditions and noise levels. We endeavor to offer the best experience possible and your feedback will help. Thank you.We do hope to see you again soon so we can share a more positive experience with you.

10/10 Excellent

Lauri A

Liked: Cleanliness, staff & service, property conditions & facilities
Large comfortable room
Stayed 1 night in Mar 2024
Response from Marc Franklin - Director of Sales on 18 Mar 2024
Dear Lauri,It's splendid to read your impressions about the DoubleTree by Hilton Little Rock. Your comments on the comfort and cleanliness of your room are much appreciated. Looking forward to welcoming you back on your next trip to Little Rock.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Marc Franklin - Director of Sales on 11 Mar 2024
Dear Heather, Thank you for choosing DoubleTree by Hilton Little Rock and also for your generous review.Traveling can be challenging enough, so we strive to make it stress-free for all our guests, and we look forward to welcoming you back on your future trips. Safe travels,

10/10 Excellent

Tonya, Poplar Bluff

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff were incredibly friendly!
Stayed 1 night in Mar 2024
Response from Marc Franklin - Director of Sales on 11 Mar 2024
Dear Tonya,Thank you for choosing DoubleTree by Hilton Little Rock and also for your generous review.Traveling can be challenging enough, so we strive to make it stress-free for all our guests, and we look forward to welcoming you back on your future trips. Safe travels,

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff are so nice!
Stayed 1 night in Mar 2024
Response from Marc Franklin - Director of Sales on 7 Mar 2024
Hello Angela,Thank you so much for taking the time to share your experience. I'm happy to hear that you were able to enjoy our hotel. I'm thrilled that our team provided great service. Thanks for your business, we look forward to taking care of you again in the near future.

10/10 Excellent

Tracy

Stayed 1 night in Mar 2024
Response from Marc Franklin - Director of Sales on 25 Mar 2024
It's wonderful to hear about your delightful experience at DoubleTree by Hilton Little Rock. It's fantastic that our team's warm welcome and the inviting atmosphere made a positive impression. We very much look forward to welcoming you back in the future.

8/10 Good

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were so nice. Nice view of the river. Only downside is the walls are a little thin and you can hear neighbors tv and snoring
Stayed 1 night in Feb 2024
Response from Marc Franklin - Director of Sales on 7 Mar 2024
Hello Angela,Thank you so much for taking the time to share your experience. I'm happy to hear that you were able to enjoy our hotel. I'm thrilled that our team provided great service. Thanks for your business, we look forward to taking care of you again in the near future.

10/10 Excellent

Nicholas

Stayed 1 night in Feb 2024
Response from Marc Franklin - Director of Sales on 22 Mar 2024
Dear Nicholas,Your kind words have us smiling from ear to ear, and we’re thrilled to learn of your exceptional visit. From our friendly team to our clean and comfortable accommodations, you can always expect a memorable stay when you make us your Little Rock home. We hope to see you again soon and remember, we have a warm cookie waiting for your arrival.

8/10 Good

Wade

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful! The lobby is spacious and updated. The room was large and we had a balcony, downside to the room was that the balcony door didn’t lock and there is no fridge. There is a very nice waterfront park/trail just outside the hotel which we enjoyed.
Stayed 2 nights in Feb 2024
Response from Marc Franklin - Director of Sales on 28 Feb 2024
Dear Wade,Thank you so much for allowing the DoubleTree by Hilton Little Rock be your home during your trip to Little Rock. One of the best assets of the hotel is the views and exterior balconies on the 14th floor. We hope to see you again on your next trip.

2/10 Terrible

Brandon

Terrible
Stayed 1 night in Feb 2024
Response from Marc Franklin - Director of Sales on 28 Feb 2024
We appreciate you taking the time to share your feedback, Brandon.It's disheartening your stay with us was disappointing. We strive for quality so it's unfortunate that our amenities and cleanliness didn't meet your expectations. We also regret that our location was less than ideal. We'll be sure to discuss your concerns moving forward.We hope to host you again soon for a more positive experience.

2/10 Terrible

Roobik

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The parking was very dirty., Cigarette butts all over the place. carpets in hallway and the room were totally worn. i stayed in room 409 and 1210 for two weeks and had a very bad experience. both rooms had worn furniture, I counted 15 torn areas on the desk chair in both rooms, the room 1210 had a broken desk cover. wood sticking up. in the room 409 the bathtub is worn so much that on the rear the paint started to go black, and the Wi-Fi was a disaster to connect.
Stayed 4 nights in Feb 2024
Response from Marc Franklin - Director of Sales on 28 Feb 2024
We appreciate you taking the time to share your feedback, Roobik.It's disheartening your stay with us was disappointing. We strive for quality so it's unfortunate that our amenities and cleanliness didn't meet your expectations. We also regret that our location was less than ideal. We'll be sure to discuss your concerns moving forward.We hope to host you again soon for a more positive experience.

8/10 Good

Robert

Need to update furniture and ensure tubs will drai
Stayed 1 night in Feb 2024
Response from Marc Franklin - Director of Sales on 28 Feb 2024
Thanks for the rating and review!We're thrilled you had such a pleasant time with us! We strive to offer top-notch service and convenience for our guests. We look forward to sharing an even better experience with you next time. Have a lovely day!

4/10 Poor

Dillon

Stayed 1 night in Feb 2024
Response from Marc Franklin - Director of Sales on 22 Mar 2024
Greetings Dillon,We value your insights and thank you for taking the time to share. We take great pride in providing our guests with an experience that leaves them wanting for nothing, and we apologize for not meeting your expectations. We hope you will give us an opportunity to demonstrate our commitment to care and service in the months ahead. It would be a pleasure to welcome you once again for a true exploration of our many amenities, and we wish you the very best until then. We look forward to hearing from you soon.Warm regards,

10/10 Excellent

Jennifer

Travelled with partner
Liked: Amenities
Friendly staff and easy check-in!
Stayed 1 night in Feb 2024
Response from Marc Franklin - Director of Sales on 28 Feb 2024
Thanks for the 5-star rating and review!We're thrilled you had such a pleasant time with us! We strive to offer top-notch service and convenience for our guests. We look forward to sharing an even better experience with you next time. Have a lovely day!

8/10 Good

joanne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Marc Franklin - Director of Sales on 19 Feb 2024
Please allow me to introduce myself, my name is Marc Franklin - Director of Sales for the DoubleTree by Hilton Little Rock. First and foremost, I would like to thank you for choosing to stay at our hotel and for taking the time share this valuable feedback. Providing the highest level of hospitality is our number one priority and sincerely apologize for falling short of your expectations. I have shared this with our team and will use this as a learning opportunity to enhance our services and facilities for our guests. Should your travels bring you back to Little Rock, please do not hesitate to contact me directly.

10/10 Excellent

Myia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LOVED IT!!!
It was FANTASTIC. The food was MARVELOUS we will be back!!!
Stayed 1 night in Feb 2024
Response from Marc Franklin - Director of Sales on 19 Feb 2024
10 out of 10!!!!Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. We are so pleased to hear you enjoyed your visit to the hotel. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!

4/10 Poor

Brian

Liked: Staff & service, room comfort
Disliked: Cleanliness
We got a King bed with a balcony.Room was pretty basic not much room to move around,disappointed that for the price there was no microwave or refrigerator.Didnt realize until later n the night that the top sheet was stained unacceptable.If the sheets has stains please replace them.We stay for comfort.
Stayed 1 night in Feb 2024
Response from Marc Franklin - Director of Sales on 19 Feb 2024
Please allow me to introduce myself, my name is Marc Franklin, Director of Sales for The DoubleTree by Hilton Little Rock.First and foremost, I would like to thank you for choosing to stay at our hotel and for taking the time share this valuable feedback. Providing the highest level of hospitality is our number one priority and sincerely apologize for falling short of your expectations. I have shared this with our team and will use this as a learning opportunity to enhance our services and facilities for our guests. Should your travels bring you back to Little Rock, please do not hesitate to contact me directly.

10/10 Excellent

Bapuji

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Marc Franklin - Director of Sales on 19 Feb 2024
10 out of 10!!!Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. We are so pleased to hear you enjoyed your visit to the hotel. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at DoubleTree Little Rock for a concert at the arena. Traffic was packed after the concert so we walked back to the hotel so super convenient. Staff went out of their way to make sure everyone had a great weekend.
Stayed 1 night in Feb 2024
Response from Marc Franklin - Director of Sales on 19 Feb 2024
5 out of 5!!Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. We are so pleased to hear you enjoyed your visit to the hotel. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!

10/10 Excellent

Jake

Liked: Cleanliness, staff & service
Elevators were horrible
Stayed 1 night in Feb 2024
Response from Marc Franklin - Director of Sales on 12 Feb 2024
Jake, thank you for your glowing review about your stay at DoubleTree by Hilton Little Rock. We are thrilled that you enjoyed our welcome cookies, rooms, and ample amenities. Our location in the heart of the city does lend itself convenient to great restaurants, concerts and much moore.We're looking forward to welcoming you back on your next visit to Little Rock.

6/10 Okay

Brian

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Marc Franklin - Director of Sales on 12 Feb 2024
Thank you for sharing your feedback, Brian.We appreciate your input. I hope that you loved our prime location, clean rooms and friendly staff. We look forward to having you back again soon for an even more positive.

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I was there to meet friends and the woman at the front desk was rude made the hole trip start out bad
Stayed 1 night in Feb 2024
Response from Marc Franklin - Director of Sales on 9 Feb 2024
Thank you for sharing your feedback, Michael.We truly value your feedback and we'll address your concerns with the appropriate members of our team so we may improve for the future. We look forward to hosting you again next time you're in town.Thank you for taking the time to share.

6/10 Okay

Myagmarsuren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Marc Franklin - Director of Sales on 8 Feb 2024
Thank you for sharing your feedback, Myagmarsuren.Thank you so much for you allowing us to host you while in Little Rock. We look forward to having you back again soon for an even more positive experience.

4/10 Poor

Tracey

Disliked: Staff & service
The front desk clerk at check in was very rude
Stayed 2 nights in Feb 2024
Response from Marc Franklin - Director of Sales on 5 Feb 2024
We appreciate the feedback, Tracey.It's unfortunate your stay in our hotel was less than ideal. We're disappointed you had such challenges with our team and that we couldn't assist you in every way. Your experience is not on par with the high-caliber service we're capable of providing so we'll be sure to discuss your review and feedback moving forward.Thank you again for the valuable feedback. We do hope to see you again soon so we can share a more positive experience with you.

10/10 Excellent

Tammy

Travelled with group
Liked: Amenities
Staff very friendly. Leo at front desk top notch.
Stayed 2 nights in Jan 2024
Response from Marc Franklin - Director of Sales on 5 Feb 2024
Tammy, it's splendid to read your impressions about the DoubleTree by Hilton Little Rock. Our team members truly pride themselves on offering warm, accommodating assistance, so it's great that this was your experience. Leo is just one of the many ROCK stars that are on the team! I will pass your comments along to him and the management of the hotel. Looking forward to welcoming you back on your next trip to Little Rock.

4/10 Poor

Parker

Stayed 1 night in Jan 2024
Response from Marc Franklin - Director of Sales on 20 Mar 2024
We appreciate that you took the time to share your feedback, Parker.We're disappointed that your stay in our hotel didn't exceed your expectations. We care about the comfort and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our management team so that we may improve moving forward.We hope for the opportunity to host you again soon for a more positive experience.

4/10 Poor

Hope

Disliked: Staff & service, amenities, property conditions & facilities
Disappointed! Have stayed in other double trees much nicer. Over priced for condition. No one answers front desk or service. Room have peeling wall paper. Furniture is all chopped, beat up, old and chipped. Ice bucket no glasses, no bottled water, basically like staying at a motel 6. Only positive was comfortable bed. Could not call room service no one answer phone. Would not book this again.
Stayed 1 night in Jan 2024
Response from Marc Franklin - Director of Sales on 24 Jan 2024
We appreciate that you took the time to share your feedback, Hope.We're disappointed that your stay in our hotel didn't exceed your expectations. We also regret that you weren't entirely satisfied with the quality and condition of our furnishings and accommodations, and that our cleanliness was less than ideal. We care about the comfort and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our management team so that we may improve moving forward.We hope for the opportunity to host you again soon for a more positive experience.

8/10 Good

Mary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Marc Franklin - Director of Sales on 17 Jan 2024
Our team at DoubleTree By Hilton Little Rock appreciates your honest feedback. Without additional information regarding your stay, I will just say a simple THANK YOU!We hope to see you again soon.