Reception

Reviews of Courtyard by Marriott Little Rock West

3 out of 5
Courtyard by Marriott Little Rock West
10900 Financial Centre Pkwy, Little Rock, AR

Reviews

8.0

Very good

Rating 10 - Excellent. 465 out of 1008 reviews" "
Rating 8 - Good. 258 out of 1008 reviews" "
Rating 6 - Okay. 134 out of 1008 reviews" "
Rating 4 - Poor. 79 out of 1008 reviews" "
Rating 2 - Terrible. 72 out of 1008 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sheila Meadows

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
personable/professional staff. and wonderful beds and pillows As someone who battles with sleep issues, a good night’s sleep is at the top of the list of priorities. Having an in building place to eat saves time, and allows a much appreciated shower and the ability to get into pjs and settle in for the night are a plus
Stayed 1 night in May 2024
Response from Customer Service on 25 May 2024
Sheila, the team members at Courtyard Little Rock West are thrilled to hear that you enjoyed your stay! It's wonderful to know that the beds and pillows contributed to a restful night's sleep for you. We're also pleased that our dining options added convenience to your evenings. We're looking forward to your next visit!

8/10 Good

Ivanhoe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on 26 May 2024
Thank you for sharing your thoughts with us, Ivanhoe!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Courtyard Little Rock West. Thank you and have a lovely day!

6/10 Okay

Keith

Not much for restaurants close by
Stayed 2 nights in May 2024
Response from Customer Service on 25 May 2024
Keith, thank you for your feedback. We understand the importance of nearby dining options and will keep this in mind for future improvements. We hope to have the chance to serve you again.

8/10 Good

Les

Liked: Cleanliness, staff & service, property conditions & facilities
outside Landscaping needs help.
Stayed 4 nights in May 2024
Response from Customer Service on 22 May 2024
Les, thank you for your feedback. The team will certainly take your comments about the landscaping into consideration. We're glad you enjoyed other aspects of your stay at Courtyard Little Rock West. We're looking forward to welcoming you back in the future.

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service
Starbucks should just close for good. Went there Saturday mourning, had to wait for someone over 5 minutes. Next morning never was anyone there. Closed in the afternoons.
Stayed 2 nights in May 2024
Response from Customer Service on 21 May 2024
Richard, thank you for sharing your feedback. We're sorry to hear about your experience with the coffee shop. Your comments will be shared with the relevant team to ensure improvements. Despite this, we hope you enjoyed other aspects of your stay. We look forward to having you back at Courtyard Little Rock West.

10/10 Excellent

MacKenzie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The proximity to the Prometric Testing Center was perfect!
Stayed 1 night in May 2024
Response from Customer Service on 20 May 2024
MacKenzie, our team at Courtyard Little Rock West is thrilled to hear that our location suited your needs perfectly! Thank you for choosing to stay with us. We look forward to your next visit.

2/10 Terrible

Barry

Disliked: Cleanliness, staff & service, property conditions & facilities
Stay away…
Stayed 1 night in May 2024
Response from Customer Service on 9 May 2024
Barry, we're truly sorry to hear you didn't have the optimal experience you should have had. If there are any specific concerns you could share, we would appreciate the opportunity to learn and rectify any issues to better serve you and our future guests.

2/10 Terrible

Niki

Stayed 1 night in May 2024
Response from Customer Service on 26 May 2024
Thank you for sharing your feedback, Niki.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

6/10 Okay

Carolda

Travelled with family
Liked: Cleanliness, staff & service, amenities
First thing we noticed was The grounds outside in poor shape. Not maintained. Unappealing. We checked in quickly and got to our rooms and AC not working. Tried to call front desk from room phone- no cord hooked to phone!! So found number and called hotel on my cell. Moved to a different room and TV remote not working right. The room was clean and beds were comfy.
Stayed 1 night in May 2024
Response from Customer Service on 4 May 2024
Carolda, we appreciate your feedback. We're sorry to hear about the concerns you had during your stay, from the outdoor aesthetics to certain room amenities not functioning as expected. We're glad to hear, however, our team members were able to quickly assist you and that you found your room to be clean and your beds comfortable. Please know that we're continually working on improving our services and facilities for the comfort of our guests. We hope you'll consider us for another stay so we can provide a better experience next time.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked my room! Quaint little area with a full/queen, a microwave and fridge. The tv didn’t work however but it’s nice to have the balcony door open while enjoying a cup of coffee from the room
Stayed 1 night in Apr 2024
Response from Customer Service on 1 May 2024
Kelly, it's delightful to know that you enjoyed the charming atmosphere of your room at Courtyard Little Rock West, complete with amenities like a microwave and fridge. We acknowledge your concern about the television; rest assured our team members are more than happy to assist with such issues. The experience of having the balcony door open while indulging in a cup of coffee truly sounds tranquil. We look forward to welcoming you again for another exceptional stay.

10/10 Excellent

CODY

Stayed 1 night in Apr 2024
Response from Customer Service on 15 May 2024
Cody, it's wonderful to know that you enjoyed your stay at the Courtyard Little Rock West. We appreciate your rating and hope to have the pleasure of welcoming you back in the future.

6/10 Okay

Paul

Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr 2024
Thank you for the feedback, Paul.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
It's fine
Stayed 1 night in Apr 2024
Response from Customer Service on 9 Apr 2024
Lori, thank you for your visit to Courtyard Little Rock West. We trust that your stay met your expectations and hope to see you again in the future.

10/10 Excellent

Patti

Liked: Cleanliness, staff & service, property conditions & facilities
I accidentally booked the wrong days but the front desk was quick to fix the issue.
Stayed 1 night in Feb 2024
Response from Customer Service on 30 Mar 2024
Patti, we're delighted to hear about your positive experience at Courtyard Little Rock West. Our dedicated team members at the front desk make it their aim to handle all guest concerns promptly and we're glad we delivered. We look forward to serving you again in the future.

6/10 Okay

Victor

Liked: Cleanliness, staff & service
Good!
Stayed 1 night in Mar 2024
Response from Customer Service on 20 Mar 2024
Victor, it seems that your stay with us was satisfactory but didn't quite meet your full expectations. Your feedback is valuable as we continue to improve our guest experience. Please let us know in the future if there are any specifics that we could address to make your stay better. We hope to welcome you back at Courtyard Little Rock West.

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Did not know it was under construction
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar 2024
Julie, we appreciate your feedback. We understand the surprise regarding the ongoing updates may have caused an unexpected change to your experience. Rest assured, the scope of these improvements is intended solely to enhance the comfort and satisfaction of our guests at Courtyard Little Rock West. We hope to welcome you back once the updates are complete, so you can fully enjoy what we have to offer.

10/10 Excellent

Bart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 19 Mar 2024
Bart, it's great to hear you enjoyed your visit at Courtyard Little Rock West. Our team is delighted to receive your perfect score and we hope to welcome you again on your next trip to the area!

10/10 Excellent

Edna M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 18 Mar 2024
Thank you for the 5/5 rating, Edna!It's excellent you enjoyed your time at Courtyard Little Rock West so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

2/10 Terrible

CHANIKA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
They were no warning that the property was under construction!! I felt very unsafe walking to the elevator from the front counter, My room. Heat didn’t work! It’s freezing in here !! I called the front desk. No one has responded yet! I’ve been on the road. Driving for over 15 hours. Therefore I can’t relocate due to lack of sleep
Response from Customer Service on 13 Mar 2024
We appreciate you taking the time to share your feedback, Chanika. We are pleased that you and your family were relocated as soon as the issue was brought to our attention. Thank you.

10/10 Excellent

Matt

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and staff was great. Did not have breakfast because they don’t open early enough.
Stayed 1 night in Feb 2024
Response from Customer Service on 11 Mar 2024
Matt, it's wonderful to hear that you found the rooms at Courtyard Little Rock West to be clean and our team members excellent. We understand your comments about the breakfast hours and will take them onboard. We're looking forward to welcoming you back in the future.

10/10 Excellent

Josh

Stayed 1 night in Mar 2024
Response from Customer Service on 30 Mar 2024
Josh, it's wonderful to learn that you had a stellar stay at the Courtyard Little Rock West! We sincerely appreciate the top rating. We hope your future travels bring you back to our hotel for another delightful experience. Thank you!

10/10 Excellent

Stan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on 24 Feb 2024
Stan, it's wonderful to hear your visit at Courtyard Little Rock West was successful, thanks to your high rating. We appreciate your feedback and are thrilled that you had a fantastic stay. We look forward to hosting you again!

8/10 Good

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the balcony
Stayed 1 night in Feb 2024
Response from Customer Service on 22 Feb 2024
Alexis, we're thrilled you enjoyed the balcony at Courtyard Little Rock West. It's always great to learn guests are able to relax and enjoy our unique amenities. We appreciate your review and look forward to welcoming you back for another wonderful stay.

2/10 Terrible

Kiara

Stayed 1 night in Feb 2024
Response from Customer Service on 21 Mar 2024
We appreciate your feedback, Kiara.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.

8/10 Good

Benny E

Stayed 1 night in Feb 2024
Response from Customer Service on 22 Mar 2024
Benny E, it's fantastic to see a positive rating from you for Courtyard Little Rock West. We truly appreciate the time you took to rate your experience and we're thrilled it was a good one. We look forward to hosting you again in the future!

6/10 Okay

Cameron

Travelled with family and small children
Liked: Staff & service, amenities
It was a decent room, my room temperature went from cold air to heat several times on it own.
Stayed 4 nights in Dec 2023
Response from Customer Service on 11 Feb 2024
Cameron, we appreciate your feedback on your stay. It seems there were some fluctuations with the room temperature that didn't meet your expectations. We are certainly dedicated to consistent comfort for our guests and your insights help us improve this area. Your next visit should be more satisfying as we continuously strive for the better.

6/10 Okay

Paul, Woodstock

Business traveller, Travelled with pets
Basic hotel
Stayed 2 nights in Feb 2024
Response from Customer Service on 5 Feb 2024
We appreciate the feedback, Paul.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

Kimberly, Phelan

Stayed 1 night in Feb 2024
Response from Customer Service on 21 Mar 2024
Thanks for the outstanding rating, Kimberly!We're delighted your time at Courtyard Little Rock West was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

Home

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on 31 Jan 2024
Home, thank you for your positive rating of Courtyard Little Rock West. We are delighted to know you had a great experience. We look forward to hosting you again soon.

10/10 Excellent

Travis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine staff. Very nice, clean, comfy rooms.
Stayed 1 night in Jan 2024
Response from Customer Service on 27 Jan 2024
Travis, it's fantastic to hear that you enjoyed your stay at Courtyard Little Rock West. Thank you for your kind remarks about our diligent team members and the comfort of our rooms. We can't wait to provide you another pleasant experience.

8/10 Good

Steven

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Location was good. The remodeling had a large part of the parking and building closed-off.
Stayed 2 nights in Jan 2024
Response from Customer Service on 18 Jan 2024
Steven, we're delighted to hear you appreciated the Courtyard Little Rock West's prime location. We understand the current renovations may have caused some inconvenience with our parking. We're confident these upgrades will enhance the overall guest experience in the near future. We appreciate your patience and look forward to welcoming you back to an improved establishment.

10/10 Excellent

Aaron

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only one problem that kept us from using the front elevator and that was construction work. No problem to go around the back. Maintenace gets done in the off-season. No problem, just unhandy as I'd had eye surgery that morning and I was not too maneuverable. Also, the staff let us check in early and I thank them for that. That was nice of them.
Stayed 1 night in Jan 2024
Response from Customer Service on 17 Jan 2024
Aaron, we appreciate your patience during the construction period at Courtyard Little Rock West. We realize navigating around the property might have been a bit inconvenient, especially considering your recent surgery. On a positive note, we're delighted to hear our team members accommodated your early check-in request. Thank you for your understanding and we hope for your full recovery soon. It was our pleasure to serve you.

10/10 Excellent

Anthony

Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Anthony, thank you for your excellent rating! It is delightful to know you enjoyed your stay at Courtyard Little Rock West. We look forward to offering you another top-notch experience in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NYE family trip
Thank you for the comfortable stay on NYE!
Stayed 2 nights in Dec 2023
Response from Customer Service on 4 Jan 2024
We appreciate your kind words. At Courtyard Little Rock West, ensuring comfort for our guests is a top priority, and it's wonderful to hear we met that mark during your stay on New Year's Eve. We hope to have the pleasure of accommodating you again in the future.

6/10 Okay

Rahim

Disliked: Staff & service, property conditions & facilities
As per their receptionist they won’t take local’s anymore so he said don’t book it next time this hotel since you’re Arkansas resident
Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Rahim, it seems there may have been some confusion regarding our booking policies. We regret any mixed messages you may have received. We assure you that all potential guests are important to us, regardless of their residence status. We appreciate your feedback and we hope to have the opportunity to better serve you in the future.

8/10 Good

Aimee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall Good Stay
We had multiple rooms for a visit to see family over the holidays. I’d stay here again, given the totally reasonable cost of the rooms and the convenient location. I’ll start with the good. First, the staff were all very friendly… they welcomed us, joked around, and tried to help if we needed anything. The rooms were very clean, and the mattresses were comfortable. Our room was exceptionally quiet, too. I remember reading a few concerning reviews about the area around the hotel, but we had no issues with the area. It was well lit and near many restaurants and major thoroughfares to get around Little Rock. There were a few issues that were out of anyone’s control. They are renovating the hotel so the water was periodically turned off, but the front desk clerk let us know when and it was always after we’d left for the day, so not inconvenient. The stairwell was a little messy due to the construction. Where I think there is room to improve: the shower curtain was too short so there was water on the floor after showering. My pillows were very flat. They looked normal until you put your head on them and then they flattened like pancakes. They also overbooked rooms with 2 queen beds, so we were unable to get the type room we’d reserved until the next day. We got a room, just not the right one. They did fix the situation the next day. So nothing terrible, and as I said, I’d stay there again for the great rate I got.
Stayed 3 nights in Dec 2023
Response from Customer Service on 1 Jan 2024
Aimee, thank you for choosing the Courtyard Little Rock West for your family visit over the holidays. We're thrilled to hear about the positive interactions you had with our team members, the cleanliness of the rooms, and the comfort you experienced. Our location is indeed optimal, and we're pleased it was convenient for you.We acknowledge the potential inconveniences brought about by the ongoing renovation. We're grateful for your understanding and patience during this period. The water situation and the condition of the stairwell are part of our efforts to improve the hotel's overall atmosphere and facilities.Your points about the shower curtain and pillows are useful feedback, and they will be addressed. Likewise with overbooking room types, we aim to provide every guest the room they book.We value your willingness to stay with us again despite the minor issues. Our team looks forward to delivering an even better experience, reflective of the improvements made. We sincerely appreciate your constructive feedback.

4/10 Poor

Tiffanie

Stayed 1 night in Dec 2023
Response from Customer Service on 1 Jan 2024
Thanks for the feedback, Tiffanie.It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.

2/10 Terrible

dominique, Meyreuil

Disliked: Staff & service, property conditions & facilities
Without any information we found that the hotel was under works The pool is out of order as ce well as the fitness room The hallway is without a proper flooring and full of dust b be smell. HR ad to open the windows for hours to get to breathe Awful !
Stayed 1 night in Dec 2023
Response from Customer Service on 31 Dec 2023
Dominique, it's regrettable to read about your recent experience. We understand your discomfort with the renovation process and the inconvenience of the unavailable amenities. Please rest assured, the necessary steps are taken to minimize disruptions to our guests. The situation with the room ventilation is concerning and we will pay attention to this issue closely. We hope for another opportunity to enhance your stay in the future.

6/10 Okay

Srividya

Disliked: Staff & service
Lazy staff
Just stayed for one night. Room was average . In the morning , no one was at the cafe to tend to customers . They just disappear. Same when we were ready to checkout , a staff was right inside and wouldn’t attend phone calls or us at the desk. Lazy staff, very unfriendly.
Stayed 1 night in Dec 2023
Response from Customer Service on 31 Dec 2023
Srividya, thank you for sharing your experience. It is disheartening to hear that you felt unsatisfied with some aspects of your stay. We apologize for the inconvenience related to the cafe and check-out processes. Our team is usually known for their prompt service and it's regrettable that you didn't have this experience. Your feedback will be shared with the team members to improve our guest experience moving forward.

8/10 Good

kim

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 29 Dec 2023
Kim, the Courtyard Little Rock West team is delighted to know you enjoyed your stay. We deeply appreciate your rating and look forward to welcoming you back in the future.

10/10 Excellent

rickia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Got my money's worth
Came for a christmas party and my check in was quick and easy
Stayed 1 night in Dec 2023
Response from Customer Service on 25 Dec 2023
Rickia, it's great to hear that your check-in experience at Courtyard Little Rock West was swift and uncomplicated. We appreciate your kind words and your decision to join us for a Christmas party! We hope to welcome you back in the future.

6/10 Okay

richard

Travelled with group
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Customer Service on 26 Dec 2023
Thank you for taking the time to share your feedback, Richard.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, convenient location
Nice hotel in the downtown area. Rooms are newly renovated and super clean. Location quick on and off the interstate so it’s perfect. The young man at the front desk was nice and helpful. I would definitely stay here again.
Stayed 1 night in Dec 2023
Response from Customer Service on 25 Dec 2023
Robin, thank you for sharing your fine experience at Courtyard Little Rock West. We're pleased to hear that our newly refurbished rooms and convenient location greatly suited your needs. We're also glad our front desk colleague made your stay more pleasant. Please consider us your home in Little Rock for all your future trips. Safe travels!

2/10 Terrible

Donna

Stayed 1 night in Dec 2023
Response from Customer Service on 24 Dec 2023
We appreciate the feedback, Donna.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

8/10 Good

Pat, Flower Mound

Stayed 2 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Pat, thank you for rating your stay at Courtyard Little Rock West. We're glad you enjoyed your experience and we hope to host you again in the future. Your feedback is valuable for our continued improvement.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Service on 20 Dec 2023
We regret to see your rating signifying some dissatisfaction with your recent stay. Nevertheless, your feedback is essential to us for making necessary improvements and we hope for another opportunity to provide you with the top-notch experience we strive for.

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Friendly staff.
Stayed 1 night in Dec 2023
Response from Customer Service on 17 Dec 2023
Sarah, thank you for sharing your experience at Courtyard Little Rock West. We are thrilled that you found our location suitable for your needs. We pride ourselves on the friendliness of our team members and are delighted they made a positive impact on your stay. We hope to see you again soon for another excellent stay.

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on 13 Dec 2023
Debbie, it's wonderful to see your perfect score! Your feedback means a lot to the entire Courtyard Little Rock West team. We hope your stay was as exceptional as your rating suggests, and we look forward to serving you again in the future.

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast and friendly check in. Clean and quiet. Near much shopping and dining options. Challenging to get into the property due to the layout of the road system, but that's not the property's fault necessarily.
Stayed 1 night in Dec 2023
Response from Customer Service on 8 Dec 2023
Barbara, it's wonderful to hear that your check-in at Courtyard Little Rock West was efficient and our team members were welcoming. We're glad you appreciated the cleanliness and calm atmosphere, not to mention the convenient proximity to shopping and dining options. We understand the road layout may present some initial difficulties, but hope it didn't majorly impact your overall experience. Looking forward to your next visit.

2/10 Terrible

Travis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We did t get the room I chose
Stayed 2 nights in Dec 2023
Response from Customer Service on 6 Dec 2023
Travis, it's regrettable to learn of the mix-up regarding your room preference. Ensuring guests are assigned their chosen room type is something that is of the utmost importance to us. We thank you for bringing this to our attention. We'd like to look into this issue further, please do reach out to us directly so we may work towards resolving this matter.