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Reviews of Capital Hotel

3.5 out of 5
Capital Hotel
111 W Markham St, Little Rock, AR

Reviews

9.2

Wonderful

Rating 10 - Excellent. 309 out of 394 reviews" "
Rating 8 - Good. 40 out of 394 reviews" "
Rating 6 - Okay. 24 out of 394 reviews" "
Rating 4 - Poor. 12 out of 394 reviews" "
Rating 2 - Terrible. 9 out of 394 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Clara

Travelled with family
Liked: Amenities
Beautiful, safe staff is extremely accommodating. Great food.
Stayed 1 night in Apr 2024
Response from Greg Pirkle, General Manager on 20 Apr 2024
Dear Clara,Thank you for your feedback related to your stay. I am happy to hear we met your expectations and you appreciated our staff.

10/10 Excellent

Shannon

Stayed 3 nights in Apr 2024
Response from Greg Pirkle, General Manager on 3 May 2024
Dear Shannon,Thank you for staying at Capital Hotel. We are happy we met your expectations and looking forward to your return. The renovations are coming to an end soon and delighted to show off the new look and enhancements.

2/10 Terrible

Matthew, Arlington

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very rude staff. We left immediately and went somewhere else
Stayed 1 night in Mar 2024
Response from Greg Pirkle, General Manager on 17 Mar 2024
Dear Matthew,I am sorry you had a bad experience before you actually stayed with us. Wish we had a chance to demonstrate our hospitality with you.

6/10 Okay

Andrew C.

Travelled with partner
Disliked: Property conditions & facilities
Nice area. Great little dining spots and bars within walking distance. Hotel is doing some renovations. Woke to a very large crane being set up outside our room window which was used to drop off building materials on the roof/floor right above us causing thundering noises shaking the room and rattling the ceiling lights. Not sure why they would put any guests in that room given how early in the morning they started delivering materials.
Stayed 1 night in Mar 2024
Response from Greg Pirkle, General Manager on 15 Mar 2024
Dear Andrew,Thank you for your feedback regarding the property. I am very sorry for the inconvenience caused to you by the delivery of roof materials. This was not supposed to be done until 9am and I do apologize for the early morning disturbance. We are going through a refreshing of the property and do hope you will give us another opportunity when the renovations are done in late May.Again, i am sorry about the experience you had with us.Sincerely,Greg

10/10 Excellent

kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was exceptionally pleasant and helpful. Hotel is steep in history. Fantastic location.
Stayed 1 night in Mar 2024
Response from Greg Pirkle, General Manager on 12 Mar 2024
Dear Kenneth,Thank you for your feedback on your recent stay. Our building is amazing but it is our staff that makes this a great place to stay. Looking forward to your return one day.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Greg Pirkle, General Manager on 9 Mar 2024
Dear Nicole,Thank you for staying at Capital Hotel. We are happy we met your expectations. Looking forward to your return.

10/10 Excellent

Dan

Liked: Property conditions & facilities
Beautiful hotel!
Stayed 1 night in Feb 2024
Response from Greg Pirkle, General Manager on 26 Feb 2024
Dear Dan,Thank you for your feedback our beautiful Capital Hotel. We appreciate you staying with us and look forward to your return.

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel in town
Stayed 1 night in Feb 2024
Response from Greg Pirkle, General Manager on 21 Feb 2024
Dear Mark. Thank you for your profound statement and we are proud you feel that way. We strive to meet or exceed expectations daily. Look forward to your return.

10/10 Excellent

CARL

Liked: Cleanliness, staff & service, property conditions & facilities
The Capital Hotel is spotlessly Clean and the valet parking is fast and convenient.
Stayed 1 night in Feb 2024
Response from Greg Pirkle, General Manager on 2 Feb 2024
Dear Carl,Thank you for staying at Capital Hotel and providing your feedback. We are very happy you appreciated the cleanliness of our property and the efficiency of our Valet.Looking forward to your return.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful old hotel in Little Rock. Friendly staff, very welcoming
Stayed 1 night in Jan 2024
Response from Greg Pirkle, General Manager on 25 Jan 2024
Dear Nancy,Thank you for staying at Capital Hotel and sharing your feedback with us. We are pleased that you enjoyed our historic hotel and staff.Looking forward to your return one day.

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Greg Pirkle, General Manager on 17 Jan 2024
Dear James,Thank you for staying at the Capital Hotel. We are happy that we met your expectations and look forward to your return.

10/10 Excellent

Lynne

Travelled with family
Liked: Staff & service, property conditions & facilities
Beautiful lobby and mezzanine. Getting to the gym was confusing and you had to go outside to another building. No fridge in the room.
Stayed 1 night in Jan 2024
Response from Greg Pirkle, General Manager on 13 Jan 2024
Dear Lynne,Thank you for staying and Capital Hotel and giving us your valuable feedback. We will be adding minibars and refrigerators into all rooms with coffee makers as well in the spring due to customer feedback. We hope to have you return and see our improvements one day soon.

10/10 Excellent

Patti

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love this hotel. We visit several times a year. Great staff. Wonderful food.
Stayed 1 night in Dec 2023
Response from GM on 31 Jan 2024
Dear Patti, Welcome back, and thank you for sharing your review of another wonderful stay at our hotel. I am glad that we provide an excellent backdrop for your visits to the Little Rock area. Our staff takes great pride in providing service and accommodations that keep guests returning. Thank you for your continued patronage, and please visit again soon. Best, Gregory Pirkle, GM

10/10 Excellent

Robert

Stayed 1 night in Dec 2023
Response from Greg Pirkle, General Manager on 29 Dec 2023
Dear Robert,Thank you for staying at the Capital Hotel. We are pleased that we met your expectations and we look forward to your return again one day.

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel
Beautiful place to stay or visit. Room was a bit small for the price and my sink had a leak underneath.
Stayed 1 night in Dec 2023
Response from GM on 27 Dec 2023
Dear John, Thank you for choosing to stay at our Capital Hotel. Although we are sorry to hear that you didn't find us a good value, we appreciate you taking the time to share your feedback with us. We value the opinions of our guests, both positive and negative, as they help us to improve our service. Once again, thank you for sharing your review with us. Sincerely, Gregory Pirkle, GM

10/10 Excellent

Lynn

Travelled with family
Lovely
This is a lovely, historic hotel with rich history. It is a clearly a favorite of locals especially during the holidays due to its soaring, gorgeous real tree in the lobby to its busy restaurants. Staff is very accommodating.
Stayed 1 night in Dec 2023
Response from Greg Pirkle, General Manager on 22 Dec 2023
Dear Lynn,Thank you for staying at Capital Hotel. We are delighted that you find our property such a nice place to visit especially during this festive time. Hope to see you other times of the year as well.

10/10 Excellent

Blanca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must stay !
This hotel is very magical during the Christmas holiday. Everyone was very nice and made you feel welcomed.
Stayed 3 nights in Dec 2023
Response from Greg Pirkle, General Manager on 19 Dec 2023
Dear Blanca,Thank you for staying at Capital Hotel and sharing such a nice picture. So happy that you enjoyed our magical property during the holidays.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff service is excellent
Stayed 1 night in Dec 2023
Response from Greg Pirkle, General Manager on 19 Dec 2023
Dear Kevin,Thank you for staying at Capital Hotel. We certainly are happy we met your expectations especially with our staff service.

6/10 Okay

David

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Didn’t measure up to expectations
Exterior and common spaces were very well done. Fantastic Christmas decorations. Room was a big let down. Sparse, no amenities, not even a coffee maker. Bed was ok, nothing special. Carpet and curtains seemed worn and out of date. Overall vibe was that this hotel has seen better days. My biggest issue was the service. My daughter and I were not allowed into the breakfast service because they were “full.” There wasn’t even an attempt to apologize or make it up to us. The valet team seemed harried and were curt, almost rude. Reception was not particularly friendly. All in all, pretty disappointing considering the reputation of this hotel. Next time in LR we’ll definitely choose another property in the area.
Stayed 1 night in Dec 2023
Response from Greg Pirkle, General Manager on 11 Dec 2023
Dear David,Thank you for your feedback on your recent stay. I do apologize for the service issues you experienced. These are not acceptable and are not the normal levels of service we are known for. We are getting ready for a hotel renovation commencing in January which will be great for you to see. Next time you are in LR, please stop by so I can meet you and discuss your concerns. I would certainly appreciate that. Warm regards, Greg

10/10 Excellent

Nathan

Stayed 2 nights in Dec 2023
Response from Greg Pirkle, General Manager on 10 Dec 2023
Dear Nathan,Thank you for staying at Capital Hotel. We are happy we met your expectations. Looking forward to your next visit!

10/10 Excellent

Johnna, Glendale

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff. Restaurant. Old Fashion's are top notch!
Stayed 1 night in Dec 2023
Response from Greg Pirkle, General Manager on 6 Dec 2023
Dear Johnna,Thank you for staying at Capital Hotel. We are happy that we met your expectations and look forward to seeing you again when your travel plans bring you back to Little Rock.

10/10 Excellent

Clint

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
👌
One of the most beautiful hotels we’ve ever stayed in.
Stayed 1 night in Nov 2023
Response from Greg Pirkle, General Manager on 22 Nov 2023
Dear Clint,Thank you for staying at Capital Hotel. We are happy we met your expectations.

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love the hotel. Historic and very comfortable.
Stayed 1 night in Nov 2023
Response from Greg Pirkle, General Manager on 20 Nov 2023
Dear Tracey,Thank you for staying at Capital Hotel. We are happy we met your expectations and love our hotel.

10/10 Excellent

Bennett

Stayed 2 nights in Nov 2023
Response from Greg Pirkle, General Manager on 21 Nov 2023
Dear Bennett,Thank you for staying at Capital Hotel. We are happy we met your expectations. Looking forward to your next visit.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the historic hotel and its sense of history.
Stayed 3 nights in Nov 2023
Response from Greg Pirkle, General Manager on 11 Nov 2023
Dear Rebecca. Thank you for staying at Capital Hotel. We are happy we met your expectations. We appreciate your feedback.

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Greg Pirkle, General Manager on 7 Nov 2023
Dear Doug,Thank you for staying at Capital Hotel. We are happy that we met your expectations and look forward to your return.

10/10 Excellent

Andrew C.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Greg Pirkle, General Manager on 1 Nov 2023
Dear Andrew,Thank you for staying at Capital Hotel. We are happy that we met your expectations and look forward to your return when your travel plans bring you back to Little Rock.

10/10 Excellent

shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a classy hotel !! We love staying here and would recommend to anyone that loves comfort and class
Stayed 1 night in Oct 2023
Response from Greg Pirkle, General Manager on 28 Oct 2023
Dear Shannon,Thank you for staying at Capital Hotel. We are happy that we met your expectations and enjoy our classy hotel. It’s a pleasure to work in such a magnificent venue.

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s the Capital Hotel, always awesome, ‘nuff said!
Stayed 1 night in Oct 2023
Response from Greg Pirkle, General Manager on 22 Oct 2023
Dear Gordon. Thank you for your patronage and loyalty. Looking forward to your next visit.

10/10 Excellent

Bradley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very convenient to downtown and is the primary hotel I use in the Little Rock area. It is extremely clean, safe, and has dining in the hotel that is excellent.
Stayed 1 night in Oct 2023
Response from Greg Pirkle, General Manager on 19 Oct 2023
Dear Bradley,Thank you for making Capital Hotel your residence while in Little Rock. We certainly appreciate your loyalty and feedback.

10/10 Excellent

Craig

Stayed 1 night in Oct 2023
Response from Greg Pirkle, General Manager on 7 Nov 2023
Dear Craig,Thank you for staying at Capital Hotel. We are pleased we met your expectations and look forward to your return next time you travel plans bring you to Little Rock.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Greg Pirkle, General Manager on 12 Oct 2023
Dear Cynthia,Thank you for staying at Capital Hotel. We are happy that we met your expectations. Hope to have you back again.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice!
Stayed 1 night in Oct 2023
Response from Greg Pirkle, General Manager on 8 Oct 2023
Dear Daniel,Thank you for staying at the Capital Hotel. We are pleased we met your expectations. Looking forward to your next visit when your travel plans bring you back to Little Rock.

10/10 Excellent

Sheryl, Baton Rouge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel has all the wonderful feels of a beautiful historic hotel that still pays attention to customer service and details long list on many hotels these days
Stayed 1 night in Oct 2023
Response from Greg Pirkle, General Manager on 7 Oct 2023
Dear Sheryl,Thank you for staying at Capital Hotel. We are happy you enjoyed your visit and the services. Looking forward to your return when your travel plans bring you back to Little Rock.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+ for the Capitol Hotel
Everything was A+. My room rate was a bit pricey but I think it was high season with weddings in the fall. From check in to valet parking to my room and ordering room service, I had the best stay at the Capital Hotel. The design is a tad traditional (aka stuffy) but that’s okay since the furniture was quality and clean and the room was so comfortable and clean (I’m a clean-addict). There was a keurig coffee maker in the room and water bottles were provided daily. Real glasses and cups mean less plastic waste too. The best thing was room service! When I ordered breakfast at 6:30 am the line was initially busy. They actually called me back and my order was quickly delivered (yogurt, fruit and toast). Eating at the restaurants onsite is always nice but room service is awesome! If you are anywhere near Little Rock treat yourself to this premium hotel experience.
Stayed 2 nights in Sep 2023
Response from Greg Pirkle, General Manager on 2 Oct 2023
Dear Anonymous,Thank you for your detailed feedback. So happy we met your expectations and you had a wonderful stay. Look forward to having you back.

10/10 Excellent

Audrey

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful lobby and room! Staff was very courteous. Wonderful experience.
Stayed 1 night in Oct 2023
Response from GM on 2 Oct 2023
Dear Audrey, Beautiful. Courteous. Wonderful. If our guests used only three words to describe our Capital Hotel, it would be fantastic to hear these were the words chosen. Thank you for your business and for sharing this great review. We look forward to being your hotel of choice anytime you return to the area. Best, Gregory Pirkle General Manager

10/10 Excellent

Christopher

Stayed 1 night in Sep 2023
Response from Greg Pirkle, General Manager on 19 Oct 2023
Dear Christopher,Thank you for staying at Capital Hotel. We are happy we met your expectations and look forward to welcoming you back when your travel plans bring you back to Little Rock.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Greg Pirkle, General Manager on 24 Sept 2023
Dear Justin,Thank you for staying at Capital Hotel. We certainly are happy that we met your expectations. Looking forward to your next visit when your travel plans bring you back to Little Rock.

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I can't imagine a hotel being better. Truly excellent in every way.
Stayed 1 night in Sep 2023
Response from Greg Pirkle, General Manager on 19 Sept 2023
Dear Carl,Thank you for staying with us at Capital Hotel. We appreciate you kind words and are happy we met your expectations. Come visit us again when in Little Rock.

10/10 Excellent

Karl

Stayed 1 night in Sep 2023
Response from Greg Pirkle, General Manager on 8 Oct 2023
Dear Karl,Thank you for staying at Capital Hotel. We are happy that we met your expectations.

10/10 Excellent

Patti

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
always a pleasure to stay at the Capitol. Staff in all areas are wonderful and always remember us
Stayed 1 night in Sep 2023
Response from Greg Pirkle, General Manager on 11 Sept 2023
Dear Patti,Thank you for being a loyal guest at Capital Hotel. We certainly appreciate your business and warm comments of our team.

8/10 Good

Jonathan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mark provided excellent service and history of the Hotel. Chris provided great service, provided a ride to my destination and he didn't have too but he did and the car service was great.
Stayed 1 night in Sep 2023
Response from GM on 6 Sept 2023
Dear Jonathan, Thank you for your review and recommendation of our hotel and associates. I'm pleased to hear that our staff's excellence in service made for a great experience. Our team works hard to provide a remarkable stay. I will share your kind feedback. Best, Gregory Pirkle General Manager

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couples Weekend
Quick and perfect getaway!
Stayed 1 night in Sep 2023
Response from Greg Pirkle, General Manager on 28 Oct 2023
Dear Jessica,Thank you spending your Couples Weekend with us at Capital Hotel. We are happy we met your expectations!

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Greg Pirkle, General Manager on 4 Sept 2023
Dear Alan,Thank you for staying at Capital Hotel. We certainly are happy we met your expectations. Looking forward to seeing you on your next visit to Little Rock.

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay. Classic old property...so much nicer than the usual array of hotels like the Marriott.
Stayed 1 night in Aug 2023
Response from Greg Pirkle, General Manager on 29 Aug 2023
Dear Helen,Thank you for staying at Capital Hotel while in Little Rock. We appreciate your feedback and glad you like the charm of our historic hotel.

10/10 Excellent

Bradley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located downtown in the heart of Little Rock. The Hotel has an excellent bar and restaurant, and is steps away from the Convention Center.
Stayed 1 night in Aug 2023
Response from Greg Pirkle, General Manager on 25 Aug 2023
Dear Bradley,Thank you for staying at Capital Hotel. We are certainly happy that we met your expectations and look forward to your return when your travel plans bring you back to Little Rock.

10/10 Excellent

Raphael

Stayed 1 night in Aug 2023
Response from Greg Pirkle, General Manager on 19 Sept 2023
Dear Raphael,Thank you for staying at Capital Hotel. We are happy we met your expectations and do hope to see you again when your travel plans bring you back to Little Rock.

10/10 Excellent

Barbara

Stayed 2 nights in Aug 2023
Response from Greg Pirkle, General Manager on 11 Sept 2023
Dear Barbara,Thank you for staying at the Capital Hotel. We are happy we met your expectations and do look forward to your return next time your travel plans bring you back to Little Rock.

10/10 Excellent

Jay

One of my favorite hotels in the south
Stayed 2 nights in Aug 2023
Response from Greg Pirkle, General Manager on 18 Aug 2023
Dear Jay,Thank you for staying at Capital Hotel. We appreciate your loyalty and look forward to your next visit with us.

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable historic hotel with great restaurant
Response from Greg Pirkle, General Manager on 17 Aug 2023
Dear Judy,Thank you for staying at Capital Hotel. We are very pleased that we met your expectations and we do look forward to your return when your travel plans bring you back to Little Rock.