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Reviews of Radisson Blu Hotel & Spa, Cork

4 out of 5
Radisson Blu Hotel & Spa, Cork
Ditchley House Little Island, Cork, Cork

Reviews

8.4

Very good

Rating 10 - Excellent. 416 out of 942 reviews" "
Rating 8 - Good. 335 out of 942 reviews" "
Rating 6 - Okay. 99 out of 942 reviews" "
Rating 4 - Poor. 61 out of 942 reviews" "
Rating 2 - Terrible. 31 out of 942 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The proximity to the he sites we wanted to see was not as close as anticipated but that is not the fault of the hotel. I should have researched distances more carefully instead of choosing the brand
Stayed 2 nights in May 2024

8/10 Good

stephen, HOCKESSIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to downtown
Stayed 1 night in May 2024

10/10 Excellent

christina

Liked: Cleanliness, staff & service, property conditions & facilities
nice place to stay
Stayed 1 night in May 2024

10/10 Excellent

Ty

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It a very nice hotel
Stayed 1 night in May 2024

8/10 Good

marianne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It wasn’t as close to the city as I would have liked.
Stayed 1 night in Apr 2024

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet, slept through the night
Stayed 1 night in May 2024

10/10 Excellent

Andy

Stayed 2 nights in Apr 2024

10/10 Excellent

Rhonda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and easy check in
Stayed 1 night in Apr 2024

8/10 Good

francis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food and special rate kids eats
Stayed 1 night in Apr 2024

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Randall

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fire Alarm went off a couple times. Other than that, it was a great place to stay. Would stay here again.
Stayed 2 nights in Mar 2024

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cold, unprovided for, dirtiness and lack of privac
For the fact that we paid €120, this seems like we were given the last possible option, the worst room they had left, that couldn't be given for anyone else. since we came in after 11pm. It was very cold. The radiator doesn't work. The air heating system hadn't been on. I only worked out how to use it about 3am. There's no instructions. The free standing small oil filled radiator was not at all enough to warm this large room. The room is on the zero floor and so cannot open the curtains at all in the morning because it opens directly onto the car park s no privacy. I was so cold after being caught in the rain on the way there. So I wanted a bath and that was also why we paid more for an executive room. But the normal plug system was broken. I've put it in but since it was broken, I couldn't get it out and the water was stuck in bath,so couldn't get a shower this morning. Only one dressing gown and slippers when there should be one for each of us. The one dressing gown seemed old and was stained with poop& blood colour. No attention to detail has been paid. There wasn't a milk pod for the coffee machine, just coffee pods. When I came to reception to check-in, I wanted to claim points on my hotels.com app. But the attendant seemed to rush the situation and said we should do that in the morning. I believe it must be done before check-in and I was wanting his help with it. Last time I stayed a cleaner walked in on a private moment about 10am though checkout was 12pm.
Stayed 1 night in Feb 2024

8/10 Good

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty great, Spa services not open too late
Good. Pretty great actually. I was given a free upgrade very easily just by asking. I was delighted with the room. Also staff and service this was very nice. Very comfy bed, good services, not too loud, cleanliness pretty good . It was unfortunate I couldn't use the swimming pool after Hours, it could be open till midnight? and spa services were closed by the time I arrived that evening, (I would like them to see them going on later). On ringing room service I found there was more on the menu than was written to be the case on the menu. Although one staff member misinformed me a little about there being no open takeaways nearby. Maybe I missed out on one that was open because she said there wasn't any. I wasn't informed by bar staff that room service was provided so late in the night. Nonetheless I managed to get dinner from room service eventually and cheaper things were available on the menu then I had thought. I was only one bottle of water left in the room and I didn't no if I could drink the tap water .Probably I would like to see the front desk open all evening to buy hot chocolate or get drinks etc, and the reception open 24
Stayed 1 night in Jan 2024
Response from Chantelle on 21 Feb 2024
Dear JThank you for your recent stay and for the feedback on our hotel and team. I am delighted to see you enjoyed your stay with us.We appreciate your honesty, and your suggestions for improvement are valuable to us. We'll certainly take your comments on board as we work to enhance our guest experience. We hope to have the opportunity to welcome you back in the future to see the positive changes first handKind Regards,Chantelle Guest Experience Manager

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night
Stayed in one of the business class rooms, large clean with all amenities. Large comfortable bed.
Stayed 1 night in Feb 2024
Response from Chantelle on 21 Feb 2024
Dear Peter,Thank you for your recent stay and for the feedback on our hotel and team. I am delighted to see you enjoyed your stay with us.I look forward to welcoming you back again in the near future.Kind Regards,Chantelle Guest Experience Manager

8/10 Good

John

Stayed 1 night in Feb 2024

6/10 Okay

Helen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Easy Parking
Stayed 1 night in Feb 2024

8/10 Good

ADRIAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

2/10 Terrible

luigi

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Superior king room ...Coffee machine not working, bathroom ventilation not working, air con not working, heating not working (we are not feeling well after a cold night), access room at 16:30, no shower gel, no requested toothbrush and toothpaste, short time to enjoy spa and pool, staff speaking just english. Rude lady deputy manager. General manager not on duty and not answering my email.
Stayed 1 night in Feb 2024

10/10 Excellent

CHRIS

Stayed 1 night in Feb 2024

10/10 Excellent

Kathleen

Stayed 1 night in Feb 2024
Response from Chantelle on 8 Feb 2024
Dear Kathleen,Thank you for your 10/10 review, we appreciate this!Kind Regards,Chantelle O DwyerGuest Experience Manager

10/10 Excellent

Paul, Dublin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining in bar area was excellent and staff were v nice during my stay
Stayed 1 night in Jan 2024
Response from Chantelle on 8 Feb 2024
Dear Paul,Thank you for taking the time to leave a review.Hopefully we can welcome you back to our hotel very soon.Kind Regards,Chantelle O DwyerGuest Experience Manager

2/10 Terrible

janet

Stayed 2 nights in Feb 2024

8/10 Good

George

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you, Carlos
If you're a heavy sleeper you'll be fine. I'm not and I had a room with an adjoining door and could hear every word that was said. A special mention (and a BIG thank you) to Carlos, on reception, who was able to find me another room without an adjoining door. I slept so well.
Stayed 1 night in Jan 2024
Response from Chantelle on 8 Feb 2024
Dear George.Thank you for your lovely feedback regarding Carlos, I am glad he was able to promptly resolve this situation for you.I hope we can welcome you back sometime in the future to our hotel.Kind Regards,Chantelle O Dwyer Guest Experience Manager

10/10 Excellent

Lynda

Stayed 1 night in Jan 2024
Response from Chantelle on 8 Feb 2024
Dear Lyda,Thank you for your 10/10 review.Kind Regards,Chantelle O Dwyer Guest Experience Manager

2/10 Terrible

Thomas

Stayed 1 night in Jan 2024

4/10 Poor

Murray

Travelled with partner
Liked: Staff & service
Disappointed. Moved three times due to noise. Last room had gaps around door, light and noise from corridor. Noisy air conditioning. Expensive stay and disappointed with the experience.
Stayed 4 nights in Jan 2024
Response from Chantelle on 8 Feb 2024
Dear Murray,Thank you for your recent stay and for the feedback on our hotel and team. I am sorry that this time was not the experience it should have been for you. Such feedback is important to us as we do take it on board and learn from it to improve upon our offering, thank you.If you are looking to stay with us again in the future please let me know.Kind Regards,Chantelle O DwyerGuest Experience Manager

10/10 Excellent

Deirdre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great one night stay with a toddler.swimming pool was great.very clean,very friendly staff and extremely clean
Stayed 1 night in Jan 2024
Response from Chantelle on 1 Feb 2024
Dear Deirdre,Thank you for taking the time to leave a review and share your positive feedback.I hope we can welcome you back to our hotel in the future.Kind Regards,Chantelle O DwyerGuest Expereince Manager

4/10 Poor

ingrid

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024

8/10 Good

Keith

Liked: Cleanliness, staff & service
Heating in room not working properly Did mention to reception but hotel was full I was told so a different room would not be available Breakfast buffet excellent
Stayed 1 night in Jan 2024
Response from Guest Experience Manager on 8 Feb 2024
Dear Keith,Thank you for your stay and for the feedback on our hotel and team. I am sorry to hear about the heating not working properly in your room.I am delighted to see you loved breakfast.I look forward to welcoming you back again in the near future.Kind Regards,Chantelle O Dwyer Guest Experience Manager

10/10 Excellent

Mr john

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Chantelle O Dwyer Guest Experience Manager on 1 Feb 2024
Dear John,Thank you for your stay and for the feedback on our hotel and team. I am delighted to see you enjoyed your stay with us.I look forward to welcoming you back again in the near future.Kind regards,

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel good. Only issue was service for food in the bar.
Stayed 3 nights in Jan 2024
Response from Chantelle O Dwyer Guest Experience Manager on 1 Feb 2024
Dear Andrew,Thank you for your stay and for the feedback on our hotel and team. I am delighted to see you enjoyed your stay with us.I do apologise for the issues faced with service in the brasserie.I look forward to welcoming you back again in the near future.Kind regards,

6/10 Okay

Patrick

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Cold Rooms
At first glance the hotel is modern and efficiently run. The problem is the heating. Our room was quite cold . The radiator didn’t work and all the hotel could offer was a small plug in radiator which helped to reduce but not eliminate the cold room. Management need to fix this. We were not alone in this experience. It seems some rooms are affected more than others.
Stayed 2 nights in Dec 2023
Response from chantelle on 21 Feb 2024
Dear Patrick,We appreciate your honesty, and your suggestions for improvement are valuable to us. We'll certainly take your comments on board as we work to enhance our guest experience. We hope to have the opportunity to welcome you back in the future to see the positive changes firsthandKind Regards,Chantelle O Dwyer Guest Experience Manager

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities
This is a most unsatisfactory hotel - we booked two rooms with twin beds in each but were allocated double beds and when apparently sorted out we found it wasn’t and had to wait again. The carpets in main areas are dirty and the rooms not sufficiently clean. I have a photo of the mould in the shower. Staff were either inept or surly - at breakfast the only table available was uncleared and we waited elsewhere to eat and then asked to move to the new table mid eating. All in all not to be recommended especially at this pricing.
Stayed 1 night in Dec 2023

4/10 Poor

Keith

Stayed 1 night in Dec 2023

8/10 Good

Jeanette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

kaouter

Liked: Cleanliness, staff & service, property conditions & facilities
all goods the gym was cramped
Stayed 1 night in Nov 2023

10/10 Excellent

Tim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great nights sleep Good food
Stayed 1 night in Nov 2023

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Greg

Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Karrin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean hotel.
Stayed 2 nights in Nov 2023

10/10 Excellent

Liam

Stayed 1 night in Nov 2023

10/10 Excellent

Lee

Stayed 1 night in Oct 2023

2/10 Terrible

niall

Stayed 1 night in Oct 2023

10/10 Excellent

John

Travelled with partner
Liked: Amenities
Good location and close for amenities and Cork city. Good public transport available
Stayed 1 night in Oct 2023
Response from Daniel O'Connor General Manager on 17 Oct 2023
Thank you for sharing your feedback following your recent stay. We're delighted to know you found our location convenient and accessible to Cork City and local amenities.We hope you had a comfortable stay, and it would be our pleasure to welcome you back in the future.Warm Regards,Daniel O'Connor General Manager

6/10 Okay

Wayne

Business traveller
Liked: Room comfort
Stayed 3 nights in Oct 2023
Response from Daniel O'Connor General Manager on 12 Oct 2023
Thank you for your review; we appreciate you taking the time.We are pleased you enjoyed all aspects of your stay, and we look forward to welcoming you again soon.Warm Regards,Daniel O'ConnorGeneral Manager

2/10 Terrible

Sean

Disliked: Staff & service
Terrible hotel never again
No towels in room, front desk service on check was terrible the person who served tried to do multiple things at once with others and was completely distracted the whole time meaning checkin took three times longer than it should. Then when we wished to use the pool we were told it closed at 8.45pm so we go back to our room and head for straight for dinner only to be told the restaurant also shut at 8.45pm as did room service. The person in the bar who told us this on arrival at 8.50pm gave us no other options and couldn’t care less. The whole two nights we were there not served once by an Irish person as we had been at every hotel in Ireland for the past week. Would never stay here or at Radisson again. This was the worst hotel experience of our entire 6 weeks across Europe
Stayed 2 nights in Oct 2023
Response from Daniel O'Connor General Manager on 10 Oct 2023
We sincerely apologize for the disappointing experience you had during your recent stay with us. Your feedback is invaluable in helping us address the issues you encountered and improve our services.We deeply regret the inconvenience you faced with the lack of towels in your room and the lengthy check-in process. This is not reflective of the high standards we strive to maintain, and we will certainly be addressing this with our team to ensure it doesn't happen again.Regarding the pool and dining services, we apologize for any confusion and frustration caused by the closing times. We understand how important it is to have access to these facilities during your stay, and we will review our operating hours to better accommodate our guests.Furthermore, we are truly sorry if our staff's attitude did not meet your expectations. Providing exceptional service is a top priority for us, and we will take steps to ensure that our team is attentive and caring in the future.We regret that your experience at our hotel was the worst during your European trip. This is not the impression we wish to leave on our guests, and we hope you will consider giving us another chance to provide you with a more enjoyable stay in the future.Once again, we apologize for the inconvenience you faced, and we thank you for bringing these issues to our attention.Sincerely,Daniel O'Connor General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was great, comfortable and clean, but a little car from the center of cork than we thought. But there was a great resturant The Barn not far from the hotel that was fantastic!
Stayed 2 nights in Oct 2023
Response from Daniel O'Connor General Manager on 7 Oct 2023
We're delighted to hear that you found it comfortable and clean during your visit. We appreciate your feedback, and we understand that our location may have been a bit farther from the center of Cork than expected. However, we're thrilled that you discovered The Barn, a fantastic restaurant nearby, which added to your overall experience.We value your satisfaction, and your comments are important to us. If you ever find yourself in Cork again, we hope you'll consider staying with us, and perhaps you can explore more of the hidden gems in our area.Should you need any recommendations or assistance in the future, please feel free to reach out. We're here to ensure your stay is enjoyable and memorable.Thank you for choosing us, and we look forward to the possibility of welcoming you back.Best regards,Daniel O'Connor General Manager