We had 3 separate room reservations confirmed through Expedia for 8 family members travelling together. While enroute lunchtime the day of arrival, we received text notifications from Expedia that there was an urgent message from the hotel. The messages were all the same, something very unclear in its intent, stating something about not accepting funds from outside their group. I called the hotel from my cell phoneand was answered with," please hold". After waiting 15 minutes on hold(I was just a passenger with nothing more important to do), I finally hung up and called again. Repeat scenario except this time I waited 30 minutes on hold. Since I was unab[le to speak with anyone at the property, I called Expedia customer service. The agent there could find no problems with my reservation, so she offered to contact the hotel for me. They would not even answer the phone for her! When we arrived, they no longer had the room selections available. Two of us are disabled, and we really needed the mobility accessible room we reserved. The woman at reception was not rude or unkind, but she did not really make us feel welcome. After hearing our story, she tried to shift the blame to our third party booking agent; but with over 20 years of really good experiences with Expedia, we weren't accepting that excuse. She did give us 3 double suites at a rate which was not totally unreasonable. Not any more room for this review. Holiday Inn Express-NEVER AGAIN!