Vila Gale Sintra was an ok experiencThe room had an incredible view. However, it rained, and the balcony flooded through the cracks in the door-clearly not well sealed/made. At other hotels I stayed in during my had complimentary waters, a small token of appreciation for the stay, and other accouterments. The walls are extremely thin-I could hear screaming children running down the hall and people on the other side of my wall at night.
The pool was serene-but only when I was able to go. The concept of making 'reservations' is honestly ridiculous. There were 25 people consistently throughout one of the days I was there yet they would say its 'full' and I had to I wait til the next time slot to go to the pool. For 'upscale' hotel, I think this reservations policy needs to be rethought. Guests should not have to plan out when they want to go to the pool.
The food was just okay. I ate from the menu both nights for dinner as the other buffet food looked less than exciting. The breakfast buffet was decent and provided a lot of options for anyone-understandable for the concept this hotel is going for-with it being family friendly.
This hotel was 10-15 minutes from town. It is out in the country. Vey nice and peaceful. But I do think there should be some sort of shuttle offered by the hotel considering the price. Even a few time
The concept Vila Gale hotel company is trying to build was partially evident in this Sintra property. There is work to be done.
Kindly, AD