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Reviews of Rossio Plaza Hotel

3 out of 5
Rossio Plaza Hotel
Rua do Ouro, 266, Lisbon

Reviews

9.6

Exceptional

Rating 10 - Excellent. 807 out of 1042 reviews" "
Rating 8 - Good. 185 out of 1042 reviews" "
Rating 6 - Okay. 34 out of 1042 reviews" "
Rating 4 - Poor. 10 out of 1042 reviews" "
Rating 2 - Terrible. 6 out of 1042 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was small but perfectly adequate. Location was excellent and surprisingly quiet at night when sleeping. Breakfast was great, staff were very helpful. Bed was comfy. Modern style, bright and airy.
Stayed 2 nights in May 2024

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff.
Stayed 1 night in May 2024

10/10 Excellent

HONGBING

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient location. Although the room is small but it’s cozy.
Stayed 2 nights in May 2024
Response from Ana Russo - Front Office Assistant Manager on 21 May 2024
Dear Hongbing, thank you very much for sharing your experience regarding your stay at our hotel. We are glad to know that our prime location and the comfort of your room made your stay a pleasant one. It will be a pleasure to welcome you back on your next visit to Lisbon. Kind Regards, Ana Russo – Front Office Assistant Manager

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff here are outstanding!! Always greeting and smiling. Very helpful in area dining and experiences
Stayed 3 nights in May 2024
Response from Ana Russo - Front Office Assistant Manager on 21 May 2024
Dear Ronald, thank you very much for taking the time to send us a review. We are extremely glad to know that our committed team made your stay a pleasant one. We look forward to seeing you again. Kind Regards, Ana Russo – Front Office Assistant Manager

8/10 Good

William

Liked: Cleanliness, staff & service
Close to city centre
Stayed 4 nights in Apr 2024

6/10 Okay

Donald, Oliver

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The rooms are very small. The on-line info said queen beds - that is wrong - they only have doubles. Queen size doesn’t exist in europe. Angled roof lines made 1/4 of the small room unuseable. Only place to open a suitcase was the small bed. No complimentary water - they charge for the bottles
Stayed 3 nights in May 2024
Response from Letícia Moreira - Front Desk Manager on 13 May 2024
Dear Mr. Donald, thank you for taking your time to provide us with your feedback. We kindly inform you that our queen size beds are 160X200 cm, and the room type you have reserved was a Mansard, which has the roof angled as it can be seen in the pictures. The complimentary water, as mentioned at check-in time, is on the table and the items in the minibar have an extra cost. Nevertheless, for the next time, please contact the front desk team so we can find a solution together for any possible issue you may have. We are at your disposal for any assistance. Best Regards, Letícia Moreira - Front Desk Manager

10/10 Excellent

Anthony

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent location for central Lisbon and easy access to all sights using public transport. Convenient and well priced.
Stayed 4 nights in Apr 2024
Response from Ana Russo - Front Office Assistant Manager on 4 May 2024
Dear Anthony, we would like to thank you for your feedback. We are extremely pleased that we were able to provide you with a perfect stay and we hope we can have you again shortly. Kind Regards, Ana Russo - Front Office Assistant Manager

10/10 Excellent

Mariette

Liked: Cleanliness, staff & service, property conditions & facilities
Cozy, staff were friendly
Stayed 3 nights in Apr 2024
Response from Ana Russo - Front Office Assistant Manager on 5 May 2024
Dear Mariette, thank you for rating your experience with us. Our team is delighted to see that you left our hotel pleased and that everything was to your satisfaction. We look forward to seeing you again, as it will be a pleasure to welcome you whenever you wish to return to Lisbon. Kind Regards, Ana Russo - Front Office Assistant Manager

10/10 Excellent

Clark, Lincoln

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it.
Stayed 3 nights in Apr 2024
Response from Ana Russo - Front Office Assistant Manager on 4 May 2024
Dear Clark, thank you for taking the time to share your review. We hope to have the pleasure of welcoming you again. Kind Regards, Ana Russo - Front Office Assistant Manager

6/10 Okay

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Ana Russo - Front Office Assistant Manager on 4 May 2024
Dear Dawn, thank you for rating Rossio Plaza Hotel. We hope we have provided you with a pleasant experience. Kind Regards, Ana Russo - Front Office Assistant Manager

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, we loved the hotel, great location downtown. The hotel is actually made up of two separate buildings in close proximity to each other. We were in the second building. The main issue was the fact that you have to walk up a full flight of stairs to access the elevator. This could be very troublesome for people with heavy luggage or with accessibility issues. But the staff at check-in were very friendly and helped us with our bags to the elevator, and again when we checked out. We booked our transfer back to the airport with the staff at the front desk; This was very easy and convenient.
Stayed 3 nights in Apr 2024
Response from Ana Russo - Front Office Assistant Manager on 4 May 2024
Dear Robert, thank you for your feedback. We are glad that our unbeatable location and the comfort of our rooms made you have a great stay with us. Whenever you wish to come back to Lisbon, it will be a pleasure to have you as our guest. Kind Regards, Ana Russo - Front Office Assistant Manager

10/10 Excellent

HUI-YI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean environment and nice interior.
Stayed 4 nights in Apr 2024
Response from Ana Russo - Front Office Assistant Manager on 4 May 2024
Dear Hui-Yi, we would like to sincerely thank you for your feedback. We are extremely pleased to realize that we were able to provide you with a great stay. We hope to have the privilege of welcoming you again soon. Kind Regards, Ana Russo - Front Office Assistant Manager

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Ana Russo - Front Office Assistant Manager on 4 May 2024
Dear Jeff, thank you for rating your experience. We hope we have met your expectations. Kind Regards, Ana Russo - Front Office Assistant Manager

10/10 Excellent

Meaghan Diaz de, Winter Park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were warm and inviting and so welcoming when we arrived. Always friendly and very helpful. Gave us recommendations, and patiently assisted us when we blew a fuse plugging in an appliance in our room. We had a wonderful stay.
Stayed 6 nights in Apr 2024
Response from Ana Russo - Front Office Assistant Manager on 4 May 2024
Dear Meaghan Diaz, thank you for your kind review. We are genuinely pleased to realize that we exceeded your expectations and that you had a wonderful experience on your visit to Lisbon, and we hope to have the pleasure of welcoming you back to Rossio Plaza Hotel many more times. Kind Regards, Ana Russo - Front Office Assistant Manager

10/10 Excellent

Jonathan

Stayed 4 nights in Apr 2024
Response from Ana Russo - Front Office Assistant Manager on 21 May 2024
Dear Jonathan, thank you for rating Rossio Plaza Hotel. We hope we have provided you with a pleasant experience. Kind Regards, Ana Russo - Front Office Assistant Manager

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was even more perfect than expected from the Expedia listing. Don't let the charming older exterior fool you, the interior is completely updated, sizable room and bathroom, even a little sitting area, and very comfortable bed, with every feature you could want to feel spoiled on a vacation. The location is is fantastic between Alfama and Baixa-Chiado, we walked everywhere from sightseeing all day to a boisterous nightlife. FYI it feels very safe there even when wandering back late at night so walkability is 10/10. There is a wide variety of dining and shopping just outside your door, and the river is a minute or two walk down a beautiful tiled street. The metro station is right in Rossio Plaza if you want to go further. The staff were beyond friendly and have a surprise welcome I won't spoil for you. They even do a quick review of the main sights near your hotel as they go over a map they provide. Such a great experience we could not recommend this place more for your Lisbon adventures!
Stayed 3 nights in Apr 2024
Response from Ana Russo - Front Office Assistant Manager on 4 May 2024
Dear Carlos, thank you very much for your detailed and delightful review. We are extremely pleased to realize that we fulfilled your expectations. It was a pleasure to have you as our guest and we hope to have the pleasure of welcoming you again whenever you wish to return to our beautiful city. Kindest Regards, Ana Russo - Front Office Assistant Manager

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rossio Plaza Hotel is very well managed. Every staff member greets you and are proud of their city. They want to please you and made our holiday and 38th anniversary one of our best and most enjoyable.
Stayed 8 nights in Apr 2024
Response from Miguel Batista - Front Office on 27 Apr 2024
Dear John, First of all, thank you very much for taking the time to give us your feedback on your stay at our hotel through this lovely comment. We are very happy to hear that we met your expectations and that you had a pleasant stay. It would be a pleasure to welcome you back again in the future. Best regards, Miguel Batista - Front Office

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Only downside is rooms r small for North Americans
Stayed 3 nights in Apr 2024
Response from Miguel Batista - Front Office on 27 Apr 2024
Dear Neil, Thank you for taking the time to provide your feedback. We apologise if the size of the room didn't fully meet your expectations. We do offer rooms of different sizes within the same room category to accommodate various preferences. Nonetheless, we appreciate your positive overall. We value your feedback and hope to have the opportunity to welcome you back in the future. Yours sincerely, Miguel Batista - Front Office

10/10 Excellent

Russell

Stayed 2 nights in Apr 2024
Response from Elisete Tavares - Front Office on 13 May 2024
Dear Russell, thank you very much for such an amazing comment about your stay. It will be a pleasure to welcome you again in the near future. Best Regards.

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel in a great location.
Stayed 3 nights in Apr 2024
Response from Miguel Batista - Front Office on 21 Apr 2024
Dear William, First of all, thank you very much for taking the time to give us your feedback on your stay at our hotel through this lovely comment. We are very happy to hear that we met your expectations and that you had a pleasant stay. It would be a pleasure to welcome you back again in the future. Best regards, Miguel Batista - Front Office

8/10 Good

Richard M, Pt Dover

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, decor, modern, good location for tourism, good staff, good breakfast selection and staff.
Stayed 2 nights in Apr 2024
Response from Miguel Batista - Front Office on 21 Apr 2024
Dear Richard M, We would like to thank you for your feedback. We are extremely pleased that we were able to provide you with a perfect stay. We hope to have the privilege of welcoming you again soon. Best regards, Miguel Batista - Front Office

8/10 Good

Charles

Liked: Staff & service, property conditions & facilities
In the heart of a fantastic area. Dining, shopping, metro, trains to Sinata. Great option. Rooms are smallish.
Stayed 3 nights in Apr 2024
Response from Miguel Batista - Front Office on 21 Apr 2024
Dear Charles, First of all, thank you very much for taking the time to give us your feedback on your stay at our hotel through this lovely comment. We are very happy to hear that we met your expectations and that you had a pleasant stay. It would be a pleasure to welcome you back again in the near future. Best regards, - Miguel Batista

10/10 Excellent

Mayda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this hotel was amazing; only steps away from the Santa Justa Elevador, and a block from the famous Rua Augusta, it was right in the middle of most of the tourist attractions in Lisbon. The staff was amazing; they were always ready to help and give us tips. The hotel is immaculate; the rooms are cleaned every day to a T. Being a person who values cleanliness more than luxury I was very happy. I would definitely stay in this hotel again and I highly recommend it.
Stayed 4 nights in Apr 2024
Response from Miguel Batista - Front Office on 19 Apr 2024
Dear Mayda, We would like to thank you for your feedback. We are extremely pleased that we were able to provide you with a good stay. We hope to have the privilege of welcoming you again soon. Best regards, Miguel Batista - Front Office

10/10 Excellent

Lisa

Stayed 1 night in Apr 2024
Response from Miguel Batista - Front Office on 19 Apr 2024
Dear Lisa, thank you very much for your perfect review. We are extremely pleased to know that everything was to your satisfaction. We hope to have the privilege of welcoming you again soon. Best regards, Miguel Batista - Front Office

10/10 Excellent

Ted

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would absolutely stay again
Stayed 4 nights in Apr 2024
Response from Miguel Batista - Front Office on 16 Apr 2024
Dear Ted, We would like to thank you for your feedback. We are extremely pleased that we were able to provide you with a good stay. We hope to have the privilege of welcoming you again soon. Best regards, Miguel Batista - Front Office

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff! Rooms are quite compact but were clean and tidy.
Stayed 2 nights in Apr 2024
Response from Miguel Batista - Front Office on 13 Apr 2024
Dear Laura, thank you very much for your feedback about your stay at our hotel. It would be a pleasure to welcome you again in the future. Best regards, Miguel Batista - Front Office

10/10 Excellent

Jimmy

Stayed 2 nights in Apr 2024
Response from Miguel Batista - Front Office on 13 Apr 2024
Dear Jimmy, thank you very much for your excellent feedback about your stay at our hotel. It would be a pleasure to welcome you again in the future. Best regards, Miguel Batista - Front Office

10/10 Excellent

Jose, Roseville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff are friendly and accommodating
Stayed 5 nights in Apr 2024
Response from Elisete Tavares - Front Office on 8 Apr 2024
Dear Jose, thank you very much for your lovely review about your stay. We are very happy to know that you enjoyed our friendly staff and the accommodation. It will be a pleasure to welcome you again in the near future. Best Regards.

8/10 Good

Maggie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good. However, coffee capsules & water is only offered on per stay basis. I stayed for 5 days & only get 1 bottle of water. There is no kettle in room too.
Stayed 5 nights in Apr 2024
Response from Elisete Tavares - Front Office on 8 Apr 2024
Dear Maggie, thank you very much for your comment about your stay. To welcome our guests and as a courtesy we offer 1 water and 4 coffees replaced every 2 days which are not included in the booking. As far as the kettle is concerned, this is subject to availability, however, and if next time it is possible, please let reception know and we will do our best to meet your needs. It will be a pleausre to welcome you again in the near future.

8/10 Good

Ariel

Travelled with partner
Liked: Amenities
good breakfast and room
Stayed 3 nights in Mar 2024
Response from Miguel Batista - Front Office on 5 Apr 2024
Dear Ariel, We would like to thank you for your feedback. We are extremely pleased that we were able to provide you with a good stay. We hope to have the privilege of welcoming you again soon. Best regards, Miguel Batista - Front Office

8/10 Good

Pauline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very centrally located. Able to walk and pick up public transport.
Stayed 2 nights in Apr 2024
Response from Miguel Batista - Front Office on 5 Apr 2024
Dear Pauline, thank you for giving us your review. It is a pleasure to realize that we have met your expectations and provided you with a good stay. We look forward to welcoming you again when you return to Lisbon. Kind Regards, Miguel Batista - Front Office

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Miguel Batista - Front Office on 2 Apr 2024
Dear Gregory, thank you very much for your perfect review. We are extremely pleased to see that everything was to your satisfaction. We hope to have the privilege of welcoming you again soon. Best regards, Miguel Batista - Front Office

10/10 Excellent

Jackson, Millbrae

Liked: Cleanliness
Very good sevicr
Stayed 2 nights in Mar 2024
Response from Miguel Batista - Front Office on 1 Apr 2024
Dear Jackson, We would like to thank you for your amazing feedback. We are extremely pleased that we were able to provide you with a good stay. We hope to have the privilege of welcoming you again soon. Best regards, Miguel Batista - Front Office

6/10 Okay

alex

Nice
Stayed 1 night in Mar 2024
Response from Ana Russo - Front Office Assistant Manager on 27 Mar 2024
Dear Alex, thank you for taking the time to share your opinion with us. We hope that we have met your expectations and that everything has been to your satisfaction. If you would like to visit us again, we would be delighted to welcome you back. Kind Regards, Ana Russo - Front Office Assistant Manager

8/10 Good

Alasdair

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Ana Russo - Front Office Assistant Manager on 27 Mar 2024
Dear Alasdair, thank you for rating your experience. We hope you had a pleasant stay and we look forward to welcoming you again. Kind Regards, Ana Russo - Front Office Assistant Manager

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful rooms, excellent staff. Location can’t be beat.
Stayed 3 nights in Mar 2024
Response from Miguel Batista - Front Office on 22 Mar 2024
Dear Sandra, we sincerely thank you for giving us such a wonderful review. We are extremely proud to know that we met your expectations and that everything was to your satisfaction, as we work every day to provide a pleasant experience for each one of our guests. It will be a pleasure to welcome you again soon. Kind Regards, Miguel Batista - Front Office

10/10 Excellent

Anil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern well kept hotel in the heart of it all, Walk to every tourist attraction , tram car, metro, bus stop or call ride share. room and rooms are clean, quiet and fairly new. Its a small place in the central part of old town but dont let that be a deterrent. Breakfast is nicely laid out but may not appease everyone. The front desk area is small but well staffed, helpful, and well mannered.
Stayed 1 night in Mar 2024
Response from Messias Gomes - Front Office on 20 Mar 2024
Dear Anil, firstly we would like to thank you for taking the time and send us a review. We are glad that you had a great stay in our hotel. We are honoured that our location and welcoming staff members delighted you. We hope we have the honour of receiving you in our hotel again in the future. Have a great day. Kindest regards, Messias Gomes - Front Office

10/10 Excellent

Hasha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, rooms were clean and comfortable. Will stay again!
Stayed 6 nights in Mar 2024
Response from Miguel Batista - Front Office on 18 Mar 2024
Dear Hasha, We would like to thank you for your amazing feedback. We are extremely pleased that we were able to provide you with a good stay. We hope to have the privilege of welcoming you again soon. Best regards, Miguel Batista - Front Office

10/10 Excellent

Bradley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Miguel Batista - Front Office on 16 Mar 2024
Dear Bradley, thank you very much for your excellent comment about your stay at our hotel. It would be a pleasure to welcome you again in the near future. Best regards, Miguel Batista - Front Office

10/10 Excellent

Jemmie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an excellent stay at Rossio Plaza Hotel. The staff especially Matheus was so helpful, welcoming, and charismatic. Matheus immediately stored my luggage away as I awaited check in and seamlessly conducted my check out. Furthermore, the hotel is close to everything and has many great restaurants nearby. My room was very clean and spacious for Europe. I would stay here again!
Stayed 1 night in Mar 2024
Response from Miguel Batista - Front Office on 15 Mar 2024
Dear Jemmie, thank you for your perfect review. We are extremely pleased to know that we exceeded your expectations and provided you with an excellent stay. It would be a pleasure to welcome you back to our beautiful city. Kind Regards, Miguel Batista - Front Office

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clean hotel with everything we needed in a convenient location close to public transit and many restaurants.
Stayed 1 night in Mar 2024
Response from Miguel Batista - Front Office on 5 Apr 2024
Dear Daniel, we sincerely thank you for sending us this perfect review. We are glad that you had a good stay in our hotel. We hope we have the pleasure of receiving you in our hotel again. Have a great day. Miguel Batista - Front Office

10/10 Excellent

ming

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, with lots of good restaurants nearby. 1 min away from San Justa elevator. Very happy with the condition and cleanness of the hotel.
Stayed 2 nights in Mar 2024
Response from Miguel Batista - Front Office on 15 Mar 2024
Dear Ming, thank you very much for your amazing review. We are extremely pleased to see that everything was to your satisfaction. We hope to have the privilege of welcoming you again soon. Best regards, Miguel Batista - Front Office

8/10 Good

Sheila

Liked: Staff & service, amenities, property conditions & facilities
The room I stayed in looks modern and enough space and amenities for one person. The window looks directly into another property which is under construction I didn’t bother opening the curtain. As I am out enjoying the sites and culture most of the day this did not bother me too much. Welcome pasties de nata and a drink at the reception. Another bottle of water and four coffee pods FOC - are nice treats when you get in your room 👍.
Stayed 3 nights in Mar 2024
Response from Miguel Batista - Front Office on 15 Mar 2024
Dear Sheila, we sincerely thank you for sending us this good review. We are glad that you had a good stay in our hotel. We hope we have the pleasure of receiving you in our hotel again. Have a great day. Miguel Batista - Front Office

10/10 Excellent

DEANA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, allowed us to check in early after a long flight from western Canada. We loved the tart and the port. Hotel is in a great area and is very close to many of the sights we were looking for.
Stayed 1 night in Mar 2024
Response from Miguel Batista - Front Office on 12 Mar 2024
Dear Deana, thank you for your perfect review. We are extremely pleased to know that we exceeded your expectations and provided you with an excellent stay. It would be a pleasure to welcome you back to our beautiful city. Kind Regards, Miguel Batista - Front Office

10/10 Excellent

Kathy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located to most of the sights and also excellent transport options. Would highly recommend this hotel.
Stayed 3 nights in Mar 2024
Response from Miguel Batista - Front Office on 11 Mar 2024
Dear Kathy, thank you very much for rating your experience. We hope to have the pleasure of welcoming you again to Lisbon. Kind Regards, Miguel Batista - Front Office

10/10 Excellent

Eugene

Stayed 3 nights in Mar 2024
Response from Miguel Batista - Front Office on 2 Apr 2024
Dear Eugene, thank you very much for your great review. We are extremely pleased to know that we exceeded your expectations and provided you with an excellent stay. It would be a pleasure to welcome you back to our beautiful city. Kind Regards, Miguel Batista - Front Office

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Really great location, right amongst everything yet the rooms were still really quiet - we were on the first floor facing the busy main road and couldn’t hear much of anything. Clean, well equipped and really spacious which is a rarity in Lisbon at this price point. Would definitely stay again!
Stayed 3 nights in Mar 2024
Response from Miguel Batista - Front Office on 10 Mar 2024
Dear Ronald, thank you for your perfect review. We are extremely pleased to know that we exceeded your expectations and provided you with an excellent stay. It would be a pleasure to welcome you back to our beautiful city. Kind Regards, Miguel Batista - Front Office

10/10 Excellent

Abhinay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place to stay. Front staff were great .
Stayed 2 nights in Feb 2024
Response from Ana Russo - Front Office Assistant Manager on 5 Mar 2024
Dear Abhinay, thank you for your kind review. We are extremely pleased to know that we exceeded your expectations and provided you with an excellent stay. It would be a pleasure to welcome you back to our beautiful city. Kind Regards, Ana Russo - Front Office Assistant Manager

10/10 Excellent

Hoping

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous hotel in a great area that’s walkable to a lot of tourist sites. Breakfast is very nice as well with lots of choices. Would definitely stay here again!
Stayed 4 nights in Feb 2024
Response from Miguel Batista - Front Office on 2 Mar 2024
Dear Hoping, we sincerely thank you for sending us this perfect review. We are glad that you had a good stay in our hotel. We hope we have the pleasure of receiving you in our hotel again. Have a great day. Miguel Batista - Front Office

8/10 Good

Joan, Ottawa

Liked: Cleanliness, staff & service
The room I had was at the top with the gable window. The ceiling was as low and the room was very tiny. It would be a challenge for two people so I am glad I was solo. I think there are better options and better prices elsewhere. Coffee maker in the room was a nice touch and the bed was devine.
Stayed 1 night in Feb 2024
Response from Miguel Batista - Front Office on 2 Mar 2024
Dear Joan, thank you for taking the time to write us your opinion. We are sorry that the room was not exactly what you were expecting, although, we are very glad to know that you nonetheless appreciated its comfort. We hope to see you again. Kind Regards, Miguel Batista - Front Office