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I cannot say enough positive things about this property. Before I even got in the door - Claudio came out to greet me and grab my luggage. It was an absolutely positive experience and set the tone for an amazing trip. There are very few countries I say I would go back to visit but Portugal is one of them and I will definitely stay at this hotel again.
Unbelievable location! Main sq of Lisbon. Great for city travel options all easily walkable and flat! Hotel says5* and small luxury hotel, and it certainly is! Staff incredibly helpful, knowledgeable efficient and friendly. In Lisbon the quality hotel of choice.
Justin Peter G D R
Stayed 7 nights in Mar 2024
10/10 Excellent
Marissa
Travelled with family
21 Mar 2024
Everything is excellent! The place is so nice and clean! Customer service is superb!! Highly recommend!!
This hotel was extremely comfortable and the food was delicious. It was very easy to check in and they went out of their way to arrange a private tour service for us for the day. The location is perfect for exploring the city on foot and easy access to taxis and tuktuks for touring. Plus everyone speaks good English! Total plus!
Response from The General Director - João Rocha Neves on 23 Oct 2023
Dear Henry,On behalf of the Pousada de Lisboa team, we thank you for taking the time to share with us on feedback on your stay.It is our great pleasure to know that you had such a pleasant stay with us!We look forward to welcome you back in a near future.Best Regards,The General DirectorJoão Rocha Neves
we've had many travels.
we got to the hotel early at 12.15 check in was at 3.00
we got our room at 2.58
other guests were arriving and getting their room.
Can only assume they wanted to give us a specific room which ended up being a long walk from the elevators tucked away on the 4th floor.
first time ever that's happened in our travels
must say the staff were very friendly and the location ideal.Very clean and good service
would recommend it based on those facts but still wonder why they made us wait till 3.00 to get our room
Response from Francisca Salvador - Guest Relations on 1 Sept 2023
Dear Mrs. Monica,On behalf of the entire team at Pousada de Lisboa, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, The Team at Pousada de Lisboa
The staff are attentive, friendly, cordial. A property, breakfast, staff. LOVED the hotel. Plan on going back.
Luci
Stayed 1 night in Jul 2023
Response from Francisca Salvador - Guest Relations on 5 Aug 2023
Dear Luci,Dear Mrs. Luci, On behalf of our entire team at Pousada de Lisboa, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pousada de Lisboa.Best regards, The Team at Pousada de Lisboa
Lovely hotel right on the main square of Lisbon. Easy walk to many things in old town. Staff is incredibly helpful with excellent English skills. They arranged a transfer to Porto with 12 hours notice and worked hard to allow us to extend our stay by a day. Lovely breakfast included, steak restaurant next door also very good and part of the hotel. Rooms are big, good AC and quiet. Very comfortable sleep each night. I’ll be staying here next time I’m in Lisbon.
Natalie
Stayed 3 nights in Jun 2023
Response from Francisca Salvador - Guest Relations on 5 Aug 2023
Dear Mrs. Natalie,On behalf of the team at Pousada de Lisboa, we would like to express our sincerest gratitude for your thoughtful and detailed feedback. Your opinion is a great contribute to us as it helps us improve our service and better meet the needs of our dear guests.Thank you for taking the time to share your experience with us. We look forward to welcoming you back to our hotel in the future for one more excellent stay with us!Kind Regards,Pousada Team
Location in Lisbon is ideal - can walk to a lot of good places including restaurants and shops. On the Targus River. Service was excellent. Breakfast was as good as many including a Bellini Bar. Didn't eat in the restaurant but had drinks in the bar - beautiful build out. Value was good. Would definitely stay here again.
It was amazing! We were greeted and advised by Diogo who advised and kept tabs on us while trip. Bed & room was very comfortable & clean. Staff was so friendly & attentive. Great location. Unbelievable breakfast spread. We loved it!❤️
Lovely hotel, easy access to the city. Friendly helpful staff. Breakfast was buffet, good food and lots of choice. The restaurant is great if you like meat as it is essentially a steak restaurant. Food was excellent though. Thank you.