Bar (on property)

Reviews of Moxy Lisbon City

3 out of 5
Moxy Lisbon City
Avenida Duque Loule No 2 A 8, Lisbon

Reviews

9.2

Wonderful

Rating 10 - Excellent. 106 out of 155 reviews" "
Rating 8 - Good. 37 out of 155 reviews" "
Rating 6 - Okay. 7 out of 155 reviews" "
Rating 4 - Poor. 2 out of 155 reviews" "
Rating 2 - Terrible. 3 out of 155 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Beatriz - Front Office Manager on 22 May 2024
Dear David, Thank you so much for your review! We truly appreciate your feedback and are thrilled to hear that you enjoyed your stay with us. We hope to have the pleasure of welcoming you back soon!

8/10 Good

Soncerae

Liked: Cleanliness, staff & service, property conditions & facilities
Maria (a manager) was so kind and helpful as was the rest of the staff
Stayed 3 nights in May 2024
Response from Beatriz - Front Office Manager on 22 May 2024
Dear Soncerae, Thank you for choosing to stay with us and for sharing such kind words about your experience at Moxy Lisbon City! We're thrilled to hear that you had a lovely time and that our team met your expectations. Looking forward to welcoming you back for another memorable stay.Kind Regards, Beatriz - Front Office Manager

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly workers, easy to get around..great food close!
Stayed 3 nights in May 2024
Response from Beatriz - Front Office Manager on 22 May 2024
Dear Michael, Thank you for choosing to stay with us and for sharing such kind words about your experience at Moxy Lisbon City! We're thrilled to hear that you had a lovely time and that our staff met your expections. Providing friendly and obliging service is what we strive for, and we're delighted it made a positive impact on your stay. Looking forward to welcoming you back for another memorable stay.Kind Regards, Beatriz - Front Office Manager

10/10 Excellent

Sophie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay at Moxy Lisbon City. The place smells amazing when you walk in and the staff are very friendly and accommodating. We had meant to be 3 travelling but were only 2 in the end and had the 'Family' room option. The sofa bed is very low so appears to be on the floor versus the main bed but both comfy and blackout blinds were much appreciated. We booked it as it was central and had a rooftop pool - unfortunately the weather meant we didn't make the most of the pool but a great spot and view from there if the sun is out.
Stayed 4 nights in Apr 2024
Response from Beatriz - Front Office Manager on 22 May 2024
Dear Sophie, On behalf of the entire hotel team, I want to thank you for sharing about your stay at Moxy Lisbon City. :)It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the crew as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon in sunny Lisbon and that you'll have the opportunity to enjoy our lovely pool. Kind Regards,

8/10 Good

elisa

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Beatriz - Front Office Manager on 22 May 2024
Hello Elisa, Thank you so much for your review! We hope to have the pleasure of welcoming you back soon!Kind Regards, Beatriz Front Office Manager

10/10 Excellent

Faheera

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel if u want to be close to the airport .. staff is amazing I accidentally booked Moxy hotel in ananother location they tried to accommodate us … manger was very nice to help us out. Vibe is pretty cool … small rooms for short stay . Will stay again
Stayed 1 night in Apr 2024
Response from Beatriz - Front Office Manager on 27 Apr 2024
Dear Faheera, Thank you so much for your review! We truly appreciate your feedback and are thrilled to hear that you enjoyed your stay with us. We hope to have the pleasure of welcoming you back soon!Kind Regards,

10/10 Excellent

kristy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most was fairly unique in style. It had a fooseball table that the kids enjoyed. It was a bit further out from the castle d gorge and that area but had a lot of food options nearby and Ubers were fairly easy. Great place for the price
Stayed 3 nights in Apr 2024
Response from Beatriz - Front Office Manager on 18 Apr 2024
Dear Kristy, Thank you for sharing about your stay at Moxy Lisbon City!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon in a near future. Kind Regards,

10/10 Excellent

adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is family friendly and had a nice bar area to sit at night and relax before going bed.
Stayed 1 night in Apr 2024
Response from Beatriz - Front Office Manager on 11 Apr 2024
Dear Adriana, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our hotel to be family friendly and enjoyed our cozy bar area. We're delighted that you felt at home during your stay.We hope to have the pleasure of welcoming you and your family back in a near future. Kind Regards,

10/10 Excellent

Claudio

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 3 nights in Mar 2024
Response from Beatriz - Front Office Manager on 11 Apr 2024
Dear Claudio, Thank you so much for taking the time to share your experience with us. :) We hope we can welcoming you for another wonderful stay in a near future. Kind Regards,

10/10 Excellent

Claudio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Beatriz - Front Office Manager on 3 Apr 2024
Dear Claudio, Thank you very much for choosing to stay with us and for taking the time to leave us 5 stars. :) We hope we can have the pleasure of welcoming you back again in a near future. Kind Regards,

10/10 Excellent

ramon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 1 night in Mar 2024
Response from Beatriz - Front Office Manager on 16 Mar 2024
Dear Ramon, Thank you very much for your positive feedback! We are delighted to hear that you had a great experience with us.We look forward to welcoming you back for another enjoyable stay in the future.Kind Regards,

8/10 Good

Rakesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Consistently good Moxy
Good hotel - standard moxy with consistently high quality of room, cleanliness and service. Poor breakfast (overpriced at £18 pp).
Stayed 3 nights in Feb 2024
Response from Beatriz - Front Office Manager on 16 Mar 2024
Dear Rakesh, Thank you very much for your positive feedback! We are delighted to hear that you enjoyed your stay with us and that you found our hotel to meet your expectations in terms of room quality, cleanliness, and service.At Moxy Lisbon City, we strive to maintain a high standard of hospitality and provide our guests with a comfortable and memorable experience. Your kind words serve as great encouragement for our team.Regarding your comments about the breakfast, we sincerely appreciate your input. I wanted to clarify that our breakfast is 13euros per person, which includes a wide variety of options featuring high quality and local ingredients. We continuously strive to ensure our breakfast offerings cater to the diverse preferences of our guests while maintaining affordability and quality.We look forward to welcoming you back for another enjoyable stay in the future.Kind Regards,

10/10 Excellent

Catrin emma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very chilled stay for a week to see Lisbon and it’s many landmarks !
Stayed 4 nights in Feb 2024
Response from Beatriz - Front Office Manager on 16 Mar 2024
Dear Catrin, Thank you very much for your positive feedback! We look forward to welcoming you back for another enjoyable stay in the future.Kind Regards,

8/10 Good

Paolo

Business traveller
Liked: Cleanliness, staff & service
Slightly overpriced for the location and the facilities offered. Overall good, friendly staff and clean environment, but there are better options closer to downtown for the same price - if not less.
Stayed 3 nights in Jan 2024
Response from Beatriz on 30 Jan 2024
Dear Paolo, Thank you for taking the time to share your thoughts regarding your stay with us. I appreciate you choosing to stay with us.Sincerely,

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel- great hotel
Excellent- as always.
Stayed 1 night in Jan 2024
Response from Beatriz on 30 Jan 2024
Dear Patricia, On behalf of the entire hotel team, I want to thank you for sharing about your stay at Moxy Lisbon City.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again in a near future. Sincerely,

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how they offer a welcome cocktail, it is inviting to hangout in lounge and breakfast is early
Stayed 1 night in Jan 2024
Response from Beatriz on 30 Jan 2024
Dear Nicole, I really appreciate you taking the time to share your feedback with us. It is really important for us :) We hope to welcome you again soon.Sincerely,

10/10 Excellent

Luisa, Miami

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Beatriz on 21 Dec 2023
Dear Luisa, On behalf of the entire hotel team, thank you for your review. It is always encouraging to hear positive feedback. We hope to welcome you again soon.Sincerely,Front Office Manager

10/10 Excellent

Haley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Beatriz on 21 Dec 2023
Dear Haley, Thank you for sharing your experience at Moxy Lisbon City. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.Sincerely,Beatriz Front Office Manager

10/10 Excellent

Diana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena atención, personal amable. Instalaciones muy cómodas.
Response from Maria on 22 Oct 2023
Dear Diana,On behalf of the entire hotel team, I want to thank you for sharing about your stay at Moxy Lisbon City.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the Crew as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Deborah

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very nice. It was clean and the staff was helpful. The rooms are on the small side, which just might be the case in most European hotels. The gave you a drink card when you signed in and breakfast was included with our stay. The breakfast selection was tasty. I would stay here again.
Stayed 2 nights in Sep 2023
Response from Maria on 22 Oct 2023
Dear Deborah,On behalf of the entire hotel team, I want to thank you for sharing about your stay at Moxy Lisbon City.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the Crew as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

amanda

Stayed 3 nights in Sep 2023
Response from Maria T on 22 Sept 2023
Dear Amanda,On behalf of the entire hotel team, I want to thank you for sharing about your stay at Moxy Lisbon City.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the Crew as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

MONIQUE

Travelled with group
Liked: Amenities
Staff were wonderful
Stayed 5 nights in Aug 2023
Response from Maria T on 30 Aug 2023
Dear Monique,On behalf of the entire hotel team, I want to thank you for sharing about your stay at Moxy Lisbon City.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the Crew as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Ofir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very "warm" in design and vibe
Very helpful and welcoming staff. Clean hotel, very "warm" in design and vibe. A rich breakfast. The hotel is not really in the center and requires a short drive or walk, but there are several good restaurants a few minutes' walk away. It bothered us that there was no coffee or tea set in the room.
Stayed 3 nights in Jul 2023
Response from Maria T on 21 Jul 2023
Dear Ofir, On behalf of the entire hotel team, I want to thank you for sharing about your stay at Moxy Lisbon City. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the Crew as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Maria on 21 Jul 2023
Dear Edward, On behalf of the entire hotel team, I want to thank you for sharing about your stay at Moxy Lisbon City. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the Crew as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Khadeja

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Staff was amazing. Hotel ran out of towels but other than that it was a perfect stay.
Stayed 6 nights in Jul 2023
Response from Maria T on 12 Jul 2023
Dear Khadeja,On behalf of the entire hotel team, I want to thank you for sharing about your stay at Moxy Lisbon City.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the Crew as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Maria on 22 Jun 2023
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay at Moxy Lisbon City.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the Crew as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and service.
Super trendy and modern hotel. Had a great time. Nice location. Superb breakfast fir the price.
Stayed 4 nights in May 2023
Response from Maria on 22 Jun 2023
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay at Moxy Lisbon City.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the Crew as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place to stay. The staff and rooms were both pleasant. When we arrived we were greeted with a free beer - you normally don’t get this with standard hotels. Staff are super friendly, from the check-in, cleaning to cooks everyone was great. My only complaint is the firmness of the bed. Felt like sleeping on the floor. Other than that great experience.
Stayed 3 nights in Apr 2023
Response from Maria on 22 Jun 2023
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay at Moxy Lisbon City.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the Crew as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Talal

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very cozy place
Stayed 5 nights in May 2023
Response from Maria on 25 May 2023
Dear Talal,On behalf of the entire hotel team, I want to thank you for sharing about your stay at Moxy Lisbon City.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the Crew as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Debby

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and renovated. There's a nice lounge area to hang out. There's also an outdoor pool which was a plus. Location wasn't convenient. There weren't any nearby shops or restaurants. We had to take a car service or walked.
Stayed 5 nights in May 2023
Response from Maria on 17 May 2023
Dear Debby,On behalf of the entire hotel team, I want to thank you for sharing about your stay at Moxy Lisbon City.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the Crew as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Nina

Stayed 3 nights in Apr 2023
Response from Maria on 17 May 2023
Dear Nina,On behalf of the entire hotel team, I want to thank you for sharing about your stay at Moxy Lisbon City.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the Crew as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

JOHN ANTHONY, La Verne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very much a millennium designed boutique hotel, clean, and unique. Some form over function design elements going on here.
Stayed 8 nights in Apr 2023
Response from Maria on 26 Apr 2023
Dear John AnthonyOn behalf of the entire hotel team, I want to thank you for sharing about your stay at Moxy Lisbon City.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the Crew as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Ragnar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Apr 2023
Response from Maria on 14 Apr 2023
Dear Ragnar,On behalf of the entire hotel team, I want to thank you for sharing about your stay at Moxy Lisbon City.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the Crew as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

chen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2023
Response from Maria T on 23 Mar 2023
Dear Chen,On behalf of the entire hotel team, I want to thank you for sharing about your stay at Moxy Lisbon City.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the Crew as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Pierre, morton grove

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place room kind small over all good
Stayed 4 nights in Mar 2023
Response from Maria T on 17 Mar 2023
Dear Pierre,On behalf of the entire hotel team, I want to thank you for sharing about your stay at Moxy Lisbon City.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the Crew as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Terrible

Barton, Plainfield

Disliked: Staff & service, amenities, property conditions & facilities
Overpriced GenZ Hostel. Rude/uncaring staff. Tacky/gaudy interior. A/C brocken daily; staff won't fix! Pool is filthy. No closets or drawers in rooms; all your belongings will be constantly on display on ugly rod iron grids flush mounted on walls. Will never stay at any Marriott property again as this one was such a horrible experience. 15 minute walk to historic district, with many other hotel options along he route. If you're over 30, you will absolutely hate this place and the how it is managed
Response from Maria on 20 Feb 2023
Dear Barton, thank you for taking the time to share your feedback about your stay at Moxy Lisbon City. We are really sorry to hear you did not enjoy your stay with us. We understand that Moxy is not for everyone's taste, and our rooms do not offer closet, drawers or fridge, as per pictures. Your feedback will be shared with the Crew to ensure this kind of experience shall not be repeated. Once again, thank you for your time and feedback.

10/10 Excellent

Kira

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient central location. Room is small, but cozy. Worked well for a couple of nights on a business trip.
Stayed 2 nights in Feb 2023
Response from Maria on 20 Feb 2023
Dear Kira,On behalf of the entire hotel team, I want to thank you for sharing about your stay at Moxy Lisbon City.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the Crew as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Emily, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall pleasant stay. Smooth check-in. Room was bigger than expected. Smart way on utilizing the space. Shower was a bit flimsy but not a big deal. The area is a bit further from the centre but easy to Uber around.
Response from Maria on 10 Jan 2023
Dear Emily,On behalf of the entire hotel team, I want to thank you for sharing about your stay at Moxy Lisbon City.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the Crew as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Mikco Jello

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022
Response from Maria T on 19 Dec 2022
Dear Mikco,On behalf of the entire hotel team, I want to thank you for sharing about your stay at Moxy Lisbon City.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the Crew as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

8/10 Good

Sean

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Moxy Lisbon City hotel is a very unique hotel. We enjoyed the retro decor, artwork and rooftop pool. I did find the bed a little hard but others may prefer that style. The staff was very friendly and helpful with suggestions for nearby dining. All in all a good place to stay.
Response from Captain on 10 Nov 2022
Dear Sean, thank you for sharing your feedback about your stay with us. We are so pleased you enjoyed staying with us and we hope to welcome you again soon at Moxy Lisbon City!once again, from all the Crew, thank you!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and location, room and balcony with great view.
Stayed 3 nights in Oct 2022
Response from Captain on 10 Nov 2022
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay at Moxy Lisbon City.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the Crew as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Sophie

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely hotel about 20 minute walk from the main parts of Lisbon. Metro station round the corner. And nice brunch places close by. However reception staff weren’t the friendliness and gave off the vibe not to bother them. Apart from that everything was superb and the rooftop pool is fab overlooking the city.
Stayed 3 nights in Oct 2022
Response from Captain on 10 Nov 2022
Dear Sophie,On behalf of the entire hotel team, I want to thank you for sharing about your stay at Moxy Lisbon City.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the Crew as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Pierre Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the Concept of Moxy
Stayed 2 nights in Sep 2022
Response from Maria on 23 Sept 2022
Dear Pierre,On behalf of the entire hotel team, I want to thank you for sharing about your stay at Moxy Lisbon City.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the crew as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Absolutely shocking reception staff, nice hotel.
The hotel itself is great, really nice room, and same for the rooftop terrace and pool. The problem is the reception staff.. From the minute we arrived they were so disinterested, unhelpful and downright difficult to deal with. It felt like there was something going on that they were all aware of but not telling anyone of the 10's of annoyed people in the lobby being delayed at check in. I don't think I've ever been to a hotel where the greeting was so rude and total disinterest in the customer. The final straw was that after checking out 3 days later I realised I'd left something in the room which was important to me, and called them to ask about it. The girl who answered said she would have to talk to housekeeping and couldn't do that until the next day. The next evening, so 24 hours later, I called back and the same girl answered, and told me "I told you I would call you when I speak to housekeeping and I haven't had time to do that yet" as blunt as that. I explained I'll be leaving the country soon and would appreciate if she could do it today, or give me the number to call, and she said she can't predict how many days it will take before she has time so I just need to wait until she calls me. That was over a week ago, and I've now left Portugal so my item is likely gone forever. The only friendly person during the stay was the guy at the bar counter. Every one of the check in staff were all equally dismissive to me as well as many other guests.
Stayed 2 nights in Sep 2022
Response from Maria on 23 Sept 2022
Dear Guest,We recognize your time is valuable and appreciate the feedback you have provided.In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the crew leadership team. We will work to improve our arrival experience and do our best to prevent this issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

2/10 Terrible

vincent Olivier

Stayed 2 nights in Sep 2022

8/10 Good

massoud

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Was very central and close to everything. A couple of personal was not friendly like the rest of personal
Stayed 1 night in Sep 2022
Response from Maria on 23 Sept 2022
Dear Massoud, thank you for taking your time to share your feedback We are really happy you enjoyed your stay with us. Your feedback will be shared with the team. We hope to welcome you again in the future. Once again, thank you!

8/10 Good

Kathryn

Travelled with group
Liked: Cleanliness, staff & service, amenities
The hotel was very comfortable with friendly, helpful staff. The room was also very clean with plenty of space and basic bathroom products including shampoo, conditioner and body wash. The location does not have many restaurants/ cafes surrounding it but it’s just a 10 min drive to the popular areas and very easy and cheap to get an Uber/ bolt. I think the only small issue about the room is that there was no fridge so you could not keep any water or food you bought cold. The other problem was that the pool area is quite small and there was often not enough sun beds for everyone wanting one.
Stayed 4 nights in Aug 2022
Response from Maria on 23 Sept 2022
Dear Kathryn,On behalf of the entire hotel team, I want to thank you for sharing about your stay Moxy Lisbon City.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the crew as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Anthony

Liked: Cleanliness, property conditions & facilities, room comfort
Staff were ultra helpful…rooms were always clean Great value for money too
Stayed 4 nights in Aug 2022
Response from Maria on 23 Sept 2022
Dear _Anthony,On behalf of the entire hotel team, I want to thank you for sharing about your stay at Moxy Lisbon City.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the crew as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Courtney Page, Kennebunk

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is fabulous. Food is mediocre but convenient and cheap. Pool has too restrictive hours (10-8) but is as great as it looks in pics.
Stayed 6 nights in Aug 2022
Response from Maria on 29 Aug 2022
Dear Courtney, thank you so much for sharing your feedback, we are so happy you enjoyed your stay with us and we hope to welcome you again very soon at Moxy Lisbon City!

4/10 Poor

Shawn, Ottawa

Stayed 2 nights in Aug 2022