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Reviews of Ibis Lille Centre Grand Palais

3 out of 5
Ibis Lille Centre Grand Palais
1 3 Rue Des Moulins De Garance, Lille, Nord

Reviews

8.8

Excellent

Rating 10 - Excellent. 339 out of 702 reviews" "
Rating 8 - Good. 286 out of 702 reviews" "
Rating 6 - Okay. 61 out of 702 reviews" "
Rating 4 - Poor. 12 out of 702 reviews" "
Rating 2 - Terrible. 4 out of 702 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

zahra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

8/10 Good

Vanessa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money. Basic hotel, clean, helpful staff & a good selection at breakfast.
Stayed 3 nights in May 2024

10/10 Excellent

Keryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay, especially the breakfast
Stayed 1 night in Apr 2024
Response from Yves on 7 May 2024
Good morning !Thank you for taking the time to a few lines of comments following your stay with us at Ibis Lille Centre Grand Palais.Thank you for your compliments that encourage us!We welcome you again with pleasure in Lille!Sincerely,Yves Poletti Manager

8/10 Good

John, Harpenden

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Friendly front desk staff and nice breakfast.
Stayed 4 nights in Mar 2024
Response from Yves on 27 Mar 2024
Thank's a lot John ! :-)

10/10 Excellent

Colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location to stay, traveling via the eurostar, 10 min walk to the hotel and if using Zenith arena, its a 2 min walk. Can walk into the main areas, within 10 mins, with lots of places to eat and shop. A great location, just far enoigh away to be quiet too.
Stayed 3 nights in Mar 2024
Response from Yves on 27 Mar 2024
Good morning !Thank you for your comments following your stay with us. It is with great pleasure that I receive your compliments.I'm sharing them with the team!We look forward to seeing you again in Lille Yours sincerely,Yves Poletti — Director

10/10 Excellent

Janet, Tamworth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely helpful staff. Good location for walking.
Stayed 3 nights in Mar 2024
Response from Yves on 11 Mar 2024
Thank's a lot Janet ! :-)Hope to welcome you agazin in LilleReagrdsYves Poletti- Manager

10/10 Excellent

Karen, Sunderland

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived we attempted to speak french to staff despite not being very good at it and they spoke back to us in fluent english. Rooms were spacious and clean.
Stayed 2 nights in Feb 2024
Response from Yves on 27 Feb 2024
Good day !Thank you for your comments following your stay with us. It is with great pleasure that I receive your compliments.I'm sharing them with the team!We look forward to seeing you again in Lille Yours sincerely,Yves Poletti — Director

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just had an amazing stay at this hotel. Easily walkable from Eurostar station. Lovely restaurant close by 'Pancook' and across the road from the entrance to Zenith arena where we saw James Blunt concert. Main tourist/shopping area also easily walkable from hotel. Hotel was quiet, clean and our room was very big with opening balcony door onto Juliet style balcony. Staff were very friendly, breakfast was lovely. Would definitely stay again and would not hesitate to recommend.
Stayed 1 night in Feb 2024
Response from Yves on 27 Feb 2024
Thank you so much !What a pleasure to read so many compliments :-)We will welcome you back to our home with great pleasure!See you soonYves Poletti - Manager

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy to town
Stayed 3 nights in Feb 2024
Response from Yves on 20 Feb 2024
Thank's Samantha ! :-)Hope to see you again in Lille RegardsYves - manager

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Yves on 31 Jan 2024
Bonjour RobertMerci beaucoup de votre note !Au plaisir de vous revoir chez nous :-)

10/10 Excellent

Eva

Stayed 1 night in Jan 2024
Response from Yves on 12 Jan 2024
Bonjour EvaMerci de cette jolie note ! :-)

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Yves on 26 Dec 2023
Merci Nathalie !Au plaisir de vous accueillir de nouveau chez nousBien à vous,Yves - manager

10/10 Excellent

Howard

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a good location for the center of town.
Stayed 1 night in Dec 2023
Response from Yves on 26 Dec 2023
Thank's a lot Howard !With pleasure to welcome you again in LilleRegardsYves - Manager

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 2 nights in Oct 2023
Response from Yves on 11 Oct 2023
Bonjour !Nous vous remercions pour vos commentaires suite à votre séjour chez nousC’est avec grand plaisir que nous recevons vos compliments. Au plaisir de vous revoir à Lille Bien à vous,Yves Poletti — Directeur

8/10 Good

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Great central location, convenient, clean and comfortable beds. Needs to offer tea/coffee making facilities in room
Stayed 2 nights in Sep 2023
Response from Yves on 26 Sept 2023
HiThank's a lot for your compliments ! :-)There is no tea/coffee making facilities in room, but our bar is oper 24/24, and if you need we propose you kettle at receptionbest regards

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic but very clean and staff pleasant and helpful
Stayed 1 night in Sep 2023
Response from Yves on 4 Oct 2023
Good morning !Thank you for taking the time to give us these comments.Your compliments touch us! I share with the team.We will be happy to welcome you again to Lille!Yours sincerely,Yves Poletti – Director

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Yves on 16 Oct 2023
Merci merci Nicolas ! :-)

8/10 Good

William, Grand Rapids

Travelled with family
Liked: Cleanliness, staff & service, amenities
A nice value property with easy walking access to the city centre. I would stay here again. Very good price and value.
Stayed 1 night in Aug 2023
Response from Yves on 16 Aug 2023
Hello William !Thank you for your compliments on our hotel and I'm glad you enjoyed your stay.I hope the team will welcome you again very soon.Excellent dayYves Poletti - Director

10/10 Excellent

Mukur

Stayed 1 night in Aug 2023
Response from Yves on 16 Aug 2023
Good day MukurThank you for your compliments on our hotel and I'm glad you enjoyed your stay.Excellent dayYves Poletti - Director

10/10 Excellent

Arthur, KELSO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for basic needs and close to old town.
Stayed 1 night in Aug 2023
Response from Yves on 16 Aug 2023
Good morning !Thank you for your compliments on our hotel and I'm glad you enjoyed your stay.I hope the team will welcome you again very soon.Excellent dayYves Poletti - Director

8/10 Good

Dorothy Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Economic hotel. Close to Lille Europe and Lille Flanders and walkable to old town. Reception staff extremely helpful. No frills but very clean.
Stayed 2 nights in Aug 2023
Response from Yves on 16 Aug 2023
Good morning !Thank you for your compliments on our hotel and I'm glad you enjoyed your stay.I hope the team will welcome you again very soon.Excellent dayYves Poletti - Director

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jul 2023
Response from Yves on 7 Aug 2023
Good morning !Thank you, I'm glad you enjoyed your stay.I hope we will welcome you again very soon.Excellent dayYves Poletti - Director

10/10 Excellent

Volha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you all the team working there. Bertille, Lucas, Francisco, Mateo are company's assets.
Stayed 1 night in Jul 2023
Response from Yves on 7 Aug 2023
Good morning !Thank you for your compliments on our hotel and I'm glad you enjoyed your stay.I hope the team will welcome you again very soon.Excellent dayYves Poletti - Director

10/10 Excellent

Joshua Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The drink voucher was much appreciated after a long day of travel!
Stayed 1 night in Jul 2023
Response from Yves on 3 Aug 2023
Good morning !Thank you for your compliments on our hotel and I'm glad you enjoyed your stay.I hope the team will welcome you again very soon.Yves Poletti - Director

8/10 Good

Steve

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Standard Ibis hotel, a short walk from Lille Europe station.
Stayed 1 night in Jul 2023
Response from Yves on 3 Aug 2023
Good morning !Thank you for your compliments on our hotel and I'm glad you enjoyed your stay.I hope the team will welcome you again very soon.Excellent dayYves Poletti - Director

10/10 Excellent

Volha

Stayed 1 night in Jul 2023
Response from Yves on 29 Aug 2023
Merci beaucoup Volha ! :-)

10/10 Excellent

mrs hc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023
Response from Yves on 24 Jul 2023
BonjourMerci merci ! :-)

10/10 Excellent

Anne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and convenient for my stay
Stayed 3 nights in Jul 2023
Response from Yves on 24 Jul 2023
Good morning !Thank you for your review of our hotel.I share with the team... :-)I am delighted that you enjoyed your stay and hope to welcome you again soon.See you soon !Best regards,Yves Poletti - manager

8/10 Good

Darran

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable cost - close to the old town (10 min walk) - fairly quiet although lacking in on street parking (site does have private pay per stay) - the bed was comfortable although we had no working phone charger in the room (broken) - staff were really friendly and helpful
Stayed 1 night in Jul 2023
Response from Yves on 24 Jul 2023
Good morning !Thank you for your review of our hotel.I share with the team... :-)Sorry for the phone, but we know now and repare it soon. I am delighted that you enjoyed your stay and hope to welcome you again soon.See you soon !Best regards,Yves Poletti - manager

10/10 Excellent

Ming

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall an excellent place, close to the Grand Palais
Stayed 4 nights in Jun 2023
Response from Yves on 5 Jul 2023
Good morning !Thank you for your review of our hotel.We are delighted that you enjoyed your stay.See you soon !Good for you,Yves Poletti - Director

10/10 Excellent

Linda, Manhattan Beach

Stayed 3 nights in Jun 2023
Response from Yves on 24 Jul 2023
Hello LindaMerci beaucoup de vos étoiles !On espère, à bientôt à Lille:-)

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Yves on 7 Jun 2023
Merci beaucoup !! :-)

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel nearby the Lille Europe train station.
Hotel rooms were very basic & small, with little furniture - dorm room like. However, staff were amazing and the paid breakfast was excellent.
Stayed 2 nights in May 2023
Response from YVES on 7 Jun 2023
Good morningThank you for your compliments! :-)Basic hotel... yes ibis is a simple and economical chainBut clean and welcoming!See you soon

8/10 Good

Becky

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ghost Concert Lille 2023
We used this hotel for our Ghost concert at the Zenith Arena. It was within a 5 minute walk from the arena so it was very handy. Overall a nice and clean hotel. Only downside was our air con not working and the windows not opening. It was very hot out so it wasn’t great. But the staff were very friendly and helpful.
Stayed 2 nights in May 2023
Response from YVES on 7 Jun 2023
Good morning !Thank you for your review of our hotel and I'm glad you enjoyed your stay.It is always difficult this time of year between hot and cold, where the temperatures change... sometimes we are in heating and it would take cold, and the next day we switch to air conditioning mode, and the temperatures drop and it would take some hot...But that's it, everything is in air conditioning now, it was about time! I hope the team will welcome you again very soon.Excellent dayYves Poletti - Director

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, room comfort
One night stay in Lille
Nice find in the centre of Lille near the main train stations withing walking distance also of the Metro station. Hotel was comfortable with a decent buffet breakfast.
Stayed 1 night in May 2023
Response from Yves on 7 Jun 2023
Good morning !Thank you for your review of our hotel and I'm glad you enjoyed your stay.I hope the team will welcome you again very soon.Excellent dayYves Poletti - Director

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Yves on 19 May 2023
Bonjour !Je vous remercie pour l'avis que vous avez laissé sur notre hôtel et je suis ravi que vous ayez apprécié votre séjour.J'espère que l'équipe vous accueillera à nouveau très bientôt.Excellente journéeYves Poletti - Directeur

8/10 Good

PAULA DE VASCONCELLOS

Liked: Staff & service, property conditions & facilities
Very good breakfast. Few amenities in the toilet.
Stayed 3 nights in Apr 2023
Response from Yves on 7 May 2023
Thank You Paula ! :-)

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay. Very clean room. Friendly
Spotlessly clean. Didnt realise there were no tea or coffee facilities in the room but easy enough to go to the cafe downstairs. Had to ask for extra toilet roll as only half a roll in my room when I arrived. Staff were very helpful and friendly . Cleaners were also really helpful. I would definitely stay here again
Stayed 4 nights in Apr 2023
Response from YVES on 10 May 2023
Good morning !Thank you for your compliments!I am delighted that you enjoyed our welcome and your stay :-)A little tip: you can ask for a kettle at reception if you wish.The whole team greets you and awaits you for a future stay.See you soonYves Poletti - Director

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than we expected.
The hotel is well sited for the train station and to be able to walk into the centre of Lille and explore. We weren't sure what to expect because Ibis in the UK has not impressed us in the past. However our room here was very clean, comfortable and had everything we needed except a kettle (but that is fairly normal on the continent). Breakfast was fresh, plentiful and with a wide range of choice. Whilst the gentleman on reception when we arrived mid afternoon on Friday 21st April was brilliant. Happy, friendly and welcoming we didn't find the same on Saturday or Sunday. They were a bit more indifferent. Overall we enjoyed our stay and would return if in Lille.
Stayed 2 nights in Apr 2023
Response from Yves on 7 May 2023
HelloThank you very much for your kind compliments!No kettle in the room, but you can ask for one at the reception, and otherwise the bar is open 24 hours a day! :-)We will welcome you with great pleasure during your next visit to Lille :-)SincerelyYves Poletti - Director

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything how clean the hotel was and the staff very nice and friendly.
Stayed 3 nights in Feb 2023
Response from Yves on 7 Mar 2023
Hi Chris !Thank's a lot for your compliments !I share with the team... Hope to see you again in Lille :-)bests regards

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel short walk from the city centre.
Lovely overnight stay in Lille. Super friendly staff who were very welcoming and helpful. Hotel was clean and comfortable. About 5 minute walk to city centre and all the shops and bars.
Stayed 1 night in Mar 2023
Response from Yves on 7 Mar 2023
Good morning !Thank you for your review of our hotel.We are delighted that you enjoyed your stay and hope to welcome you again very soon.See you soon !Yves Poletti - Director

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Yves on 2 Mar 2023
10 sur 10 ! :-)Merci beaucoup !

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not fancy, but Comfortable
Not fancy, but comfortable. Great location — easy walking to squares and old town, but in a quiet area. The decor feels a bit like a college dorm. The cafeteria style breakfast was surprisingly good. We were given a larger room with an extra bed for our granddaughter who stayed with us. It was good for our five day stay in Lille. We would stay here again. The staff are friendly and helpful.
Stayed 5 nights in Oct 2022
Response from Yves on 26 Oct 2022
HelloThank you for taking the time to compliment us!I share with the team.A college dorm? So that's a surprising remark for us :-DBut I confess that I don't know college dormitories.. so I don't knowWe will welcome you again with pleasure in Lille…Cordially,Yves Poletti Director

10/10 Excellent

Jacquelyn

Stayed 1 night in Sep 2022
Response from Yves on 22 Sept 2022
merciiii ! :-)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2022
Response from Yves on 2 Sept 2022
Bonjour Merci de cette très belle note ! Je partage avec l’équipe. Nous vous accueillerons de nouveau avec plaisir à Lille…Cordialement,Yves Poletti Directeur

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Manager she upgraded us to a huge room
Stayed 1 night in Aug 2022
Response from Yves on 17 Aug 2022
Hello Thank you for taking the time to compliment us! I share with the team. We will welcome you again with pleasure in Lille… Sincerely, Yves Poletti Director

8/10 Good

Marian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was good, the room spacious and comfortable. I think my towels were changed when I had not asked them to be.
Stayed 5 nights in Jul 2022
Response from Yves on 31 Jul 2022
Good morning ! Thank you for your comments following your stay at the ibis Lille Center Grand Palais. It is with great pleasure that we receive your compliments. I share them with the team. Your satisfaction is our reward! Looking forward to welcoming you again, please believe, Sir, in the expression of our best feelings. Yves Poletti

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Yves on 31 Jul 2022
Bonjour Merci de votre note ! Au plaisir de vous revoir chez nous :-)

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location comfy beds fantastic breakfast. Would stay again
Stayed 3 nights in Jul 2022
Response from Yves on 31 Jul 2022
Good morning ! Thank you for your comments following your stay at the ibis Lille Center Grand Palais. It is with great pleasure that we receive your compliments. I share them with the team. Your satisfaction is our reward! Looking forward to welcoming you again, please believe, Sir, in the expression of our best feelings. Yves Poletti

10/10 Excellent

antoun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and very nice staff. Great location in Lille. Close to the downtown and the train station. Highly recommended.
Stayed 3 nights in May 2022
Response from Yves on 24 Jun 2022
Good morning ! Thank you for taking the time to a few lines of comments following your stay with us at Ibis Lille Centre Grand Palais. Thank you for your compliments that encourage us! We welcome you again with pleasure in Lille! Sincerely,