This was what customer service is supposed to be!
They had a power outage and were prepared to do checkin “old school”.
When the time came to get our luggage to the 2nd floor, four staff members pitched in, grabbed our bags and everyone got our things upstairs in one trip!
I really want to commend Josh, Erin, JimBob and Mikayla (hope I spelled these right) for jumping into action. THIS is a team that hits it out of the park!