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Melanie, thank you for the kind words! The team at Embassy Suites by Hilton Lexington Green is glad you enjoyed the complimentary snacks. We're looking forward to welcoming you back for another fantastic stay.
Roger, thank you for your wonderful comment! The team, especially Andy, is thrilled to have made your stay at Embassy Suites by Hilton Lexington Green memorable. We're looking forward to welcoming you back soon.
The overall stay was really nice, I was only there for one night, so I don't have anything negative to say about the property.
Ronn
Stayed 1 night in May 2024
Response from Customer Service on 19 May 2024
Ronn,Embassy Suites by Hilton Lexington Green is delighted to hear that you had an enjoyable stay, even though it was a brief one. Our team aims to provide a pleasant experience for all our guests. We hope to have the pleasure of welcoming you back for a longer visit in the future!
10/10 Excellent
Eva
14 May 2024
Liked: Property conditions & facilities
Eva
Stayed 1 night in May 2024
Response from Customer Service on 15 May 2024
Eva, thank you for your outstanding rating. The team at Embassy Suites by Hilton Lexington Green is thrilled to see your positive feedback. We look forward to your next visit.
Gabriella, thank you for your wonderful feedback. We're thrilled to learn that Embassy Suites by Hilton Lexington Green surpassed your expectations. It's wonderful to hear that you regard us as the best place to stay. We can't wait to have the pleasure of welcoming you again in the future!
Great place to stay. Excellent breakfast. Staff is very friendly doing a great job making your stay as pleasant as possible.
Gabriella
Stayed 1 night in May 2024
Response from Customer Service on 13 May 2024
Gabriella, it's wonderful to hear that you enjoyed your stay at Embassy Suites by Hilton Lexington Green. We truly appreciate your positive comments about our delightful breakfast and the friendly nature of our team members. It's our primary goal to create a pleasant environment for our guests. Looking forward to welcoming you back for another pleasant stay.
Enjoyed the customer service and the *happy hour*.
Did not like that I couldn't apply my Hilton Points
Tiffany
Stayed 1 night in May 2024
Response from Customer Service on 13 May 2024
Tiffany, it's wonderful to know that you enjoyed the customer service and the distinctive happy hour at the Embassy Suites by Hilton Lexington Green. As for the Hilton Points, our policy can be unclear in certain situations. We suggest getting in touch with the front desk for clarification on applying points during your next stay. Thank you for your feedback, and we are looking forward to hosting you again.
At check-in, the front desk couldn't check me in because the system was down for date roll. Instead of having a list of arriving guests printed and keys available, I had to wait from 2:10a for 20 minutes to be given a key to my room. The night auditor blamed me for arriving too late and not calling ahead for my PREPAID reservation. Then he called me a NO-SHOW. Ridiculous.
Mark
Stayed 2 nights in May 2024
Response from Customer Service on 13 May 2024
Mark, your experience during check-in does not reflect the efficient service we aim to provide. We regret any waiting time you experienced and any misunderstanding regarding your arrival time. We value all feedback and will utilize yours to better prepare for guests with varying arrival schedules in the future.
James, thank you for sharing your delightful experience at the Embassy Suites by Hilton Lexington Green. It's fantastic to hear that you appreciated our ambiance and enjoyed our breakfast offerings. We hope to welcome you again in the near future.
4/10 Poor
penelope
Travelled with family
6 May 2024
Liked: Staff & service, amenities
Disliked: Cleanliness
Floor in room filthy. Room not serviced at all one day during stay. Breakfast was excellent.
penelope
Stayed 3 nights in May 2024
Response from Customer Service on 7 May 2024
Penelope, it's disappointing to hear about your experience. Having a clean room is essential and we apologize if you found the cleaning not up to the mark. We also acknowledge your comments about a miss on a day's service. On a positive note, we're pleased to hear that breakfast met your expectations. We sincerely hope another stay with us might change your perspective and give us the chance to meet higher expectations.
Great location. Shopping and dining nearby. Rooms spacious and clean. Staff friendly
Kimberly
Stayed 2 nights in Apr 2024
Response from Customer Service on 29 Apr 2024
Kimberly, it's delightful to learn that you enjoyed the convenience of Embassy Suites by Hilton Lexington Green's location with shopping and dining options nearby, and found our rooms to be roomy and spotless. We're pleased to know that our team members made a positive impression with their friendliness. We hope you'll visit us again for another outstanding stay.
Beth, it's wonderful to hear you cherished your stay at Embassy Suites by Hilton Lexington Green. We strive to provide a remarkable experience for guests like yourself. We eagerly anticipate your return visit in the near future.
This was our first time staying at an Embassy Suite. We will be returning in the future.
Kevin
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Apr 2024
Kevin, it's fantastic to read that your first experience at Embassy Suites by Hilton Lexington Green exceeded your expectations! We're thrilled to hear that you will be returning in the future. Looking forward to your next visit!
We always stay there when we go down to Keeneland in the spring and fall. It’s so convenient for the places we like to eat and shop.
Stephen
Stayed 2 nights in Apr 2024
Response from Customer Service on 20 Apr 2024
Stephen, it's fantastic to know that Embassy Suites by Hilton Lexington Green has consistently been your choice when visiting Keeneland. It's wonderful that our location aligns perfectly with your dining and shopping preferences. Waiting eagerly for your return in the spring or fall!
Good place to stay, breakfast was great, rooms, clean comfortable, perfect for Keeneland trip.
RICK s
Stayed 3 nights in Apr 2024
Response from Customer Service on 20 Apr 2024
Rick, thank you for your kind words about Embassy Suites by Hilton Lexington Green. We're thrilled that you enjoyed our clean and comfortable rooms, as well as the hearty breakfast we offer. We're pleased you found our location to be perfect for your Keeneland trip. Your praises mean a lot and we hope to have the pleasure of welcoming you back in the near future. Safe travels!
10/10 Excellent
William
19 Apr 2024
William
Stayed 1 night in Apr 2024
Response from Customer Service on 9 May 2024
William, it's wonderful to hear that your stay at Embassy Suites by Hilton Lexington Green met your expectations! We're grateful for your 5-star rating on Expedia and hope to welcome you back for another enjoyable experience.
Our stay at the Embassy Suites at Lexington Green was first rate. The staff, service, accommodations, and extras such as complimentary morning breakfast and drinks from 5:30-7:30 pm could not have been better. Would highly recommend and will definitely be back!
John
Stayed 2 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
John, thank you for your kind words! We're thrilled you enjoyed your stay at the Embassy Suites by Hilton Lexington Green. It's wonderful to hear that our team members, provided top-notch service and our exclusive offerings met your expectations. Your recommendation is highly appreciated, and we eagerly look forward to your return visit.
10/10 Excellent
Robin
Travelled with family
11 Apr 2024
Very clean. Restaurant and bar was good and nice to have on site. staff very friendly. Convenient location
Robin
Stayed 2 nights in Apr 2024
Response from Customer Service on 12 Apr 2024
Robin, we're thrilled you took the time to share your experience at Embassy Suites by Hilton Lexington Green. It brings a smile to our faces knowing you appreciated our neat environment and on-site eating options. We're also glad to hear that our team members impressed you with their friendliness. Please visit us again soon!
10/10 Excellent
David
Travelled with partner, Travelled with group
11 Apr 2024
Liked: Amenities
All good
David
Stayed 3 nights in Apr 2024
Response from Customer Service on 12 Apr 2024
David, it's great to read your positive experience at Embassy Suites by Hilton Lexington Green. Our aim is to provide an all-around good stay for all our valuable guests. We appreciate your review and hope to welcome you back soon.
6/10 Okay
Jessica
Travelled with family
8 Apr 2024
Liked: Staff & service, amenities
Check in was quick and friendly. The lobby was nice. The rooms were a bit outdated and the queen sized beds seemed incredibly small. Very uncomfortable for 2 adults. Pillows were small and uncomfortable. Our thermostat did not seem to keep correct temp. Cobwebs in the corners of the floor and overall it just did not feel clean. No major complaints, but was hoping for the price to have something more comfortable.
Jessica
Stayed 1 night in Apr 2024
Response from Customer Service on 9 Apr 2024
Jessica, we appreciate your feedback. It's wonderful to hear our check-in process was prompt and welcoming. However, we regret to hear about your discomfort with the bedding and the room temperature adjustment. We also note your remarks about the cleanliness and will relay this to our colleagues. Our aspiration is to offer a pleasing experience for all our guests, and we're disappointed we didn't meet your expectations. We hope you give us the opportunity to serve you better in the future.
Gregory, thank you for highlighting the convenient location of Embassy Suites by Hilton Lexington Green. We are glad to know that the area met your needs, especially with its proximity to renowned sights such as Keeneland. We appreciate your feedback and we're eager to welcome you back soon.
We enjoyed every moment of our stay at Embassy Suites. Excellent hospitality from all and the cleanliness. On our way out the following morning they had changed our towels and added more in our room that afternoon. Great service and yes, we will be back. Keep up the good work.
Peter
Stayed 2 nights in Mar 2024
Response from Customer Service on 8 Apr 2024
Peter, it's wonderful to hear that you relished every instant of your stay with Embassy Suites by Hilton Lexington Green. Our team members strive to maintain hygiene and provide topnotch service. It's uplifting to know you appreciated their efforts. Good to hear you'll be returning; we'll keep up the high-quality hospitality you've come to appreciate. We eagerly await your next visit!
Don, thanks for sharing your experience at Embassy Suites by Hilton Lexington Green. We're thrilled you had a fantastic stay and it would be our pleasure to host you again in the future!
Thank you for the fantastic rating, Amy!We strive to make all of our guests feel welcome and relaxed during their time at Embassy Suites by Hilton Lexington Green! We can't wait to see you again soon.
Great facility with very spacious and upgraded rooms. Very friendly staff.
David
Stayed 1 night in Apr 2024
Response from Customer Service on 6 Apr 2024
David, thank you for sharing your experience at Embassy Suites by Hilton Lexington Green. We're thrilled that you enjoyed the ample space and modern comforts of our rooms. Also, we are pleased our friendly team members added to your positive experience. Until next time!
Staff was great - Property was clean and area seemed safe - only thing was our room had a terrible smell to it and after we were in it a couple hours and it didn't get better, we asked for another room and they gave us one right away. Everything else was great!
William
Stayed 1 night in Mar 2024
Response from Customer Service on 4 Apr 2024
William, thank you for your valuable feedback. We're thrilled to hear that you found the team members at Embassy Suites by Hilton Lexington Green to be outstanding and that you appreciated the cleanliness of our property as well as the safe atmosphere. We do apologize for the initial inconvenience you encountered with the room aroma, but are glad our team was prompt in offering you an alternative room immediately. We're elated that you enjoyed the remainder of your stay and we hope to welcome you back soon.
Our first time here and loved it! We will be back!
Amber
Stayed 1 night in Mar 2024
Response from Customer Service on 9 Apr 2024
Amber, it's heartening to hear that your first visit to Embassy Suites by Hilton Lexington Green was enjoyable! We are thrilled you loved your stay and eagerly await your return. Safe travels until then.
10/10 Excellent
jennifer, huntington woods
2 Apr 2024
Liked: Cleanliness, staff & service
jennifer
Stayed 1 night in Apr 2024
Response from Customer Service on 4 Apr 2024
Thank you for the wonderful rating, Jennifer!It's fantastic you enjoyed your time at Embassy Suites by Hilton Lexington Green so much! We look forward to hosting you again soon for another amazing experience!
This was the best Embassy Suites we've ever stayed in. The staff was very friendly and helpful from the desk clerk to the bar attendants to the breakfast crew! The beds were so comfortable and clean. The only thing I would say was bad was the people at the restaurant below seemed to get a bit loud during the free drinks period; but other than that, I greatly enjoyed my stay. Will definitely choose this hotel when I'm ever in the area again!
Alphonso
Stayed 2 nights in Mar 2024
Response from Customer Service on 3 Apr 2024
Alphonso, thank you for sharing your positive experience at Embassy Suites by Hilton Lexington Green. It's fantastic to hear that our team members made you feel welcome and that you found the beds to your liking. We apologize for any disturbance you encountered from the nearby restaurant. Your feedback is valuable and will be taken into consideration. We are already excited for your next visit!
Ome of my most favorite hotel stay EVER. Amazing staff. Great food. Free breakfast is made to order.
Kelly
Stayed 1 night in Mar 2024
Response from Customer Service on 31 Mar 2024
Kelly, it's wonderful to hear about your enjoyable experiences at Embassy Suites by Hilton Lexington Green! We're thrilled to learn that our hospitable team members and top-notch cuisine contributed to making this one of your favorite hotel stays. Your kind words about the complimentary, made-to-order breakfast are greatly appreciated. We look forward to welcoming you back for another memorable visit!
Yusuke, it's wonderful to see you had a fantastic experience at Embassy Suites by Hilton Lexington Green! We appreciate your high rating and look forward to the opportunity to serve you again in the future. Thank you for your support.
Sheryl, it's great to know you had an excellent experience at Embassy Suites by Hilton Lexington Green. We appreciate your high rating and look forward to serving you again in the future. Safe travels!
10/10 Excellent
Chelsea
31 Mar 2024
Chelsea
Stayed 1 night in Mar 2024
Response from Customer Service on 20 Apr 2024
Thanks for sharing this perfect rating, Chelsea!We're thrilled to hear you enjoyed your stay at Embassy Suites by Hilton Lexington Green! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!
Love this hotel! Breakfast is amazing and the staff are friendly and helpful!
Rebecca
Stayed 1 night in Mar 2024
Response from Customer Service on 31 Mar 2024
Rebecca, it's wonderful to hear you enjoyed your stay at the Embassy Suites by Hilton Lexington Green. We're pleased that you savored our breakfast and found our team members both courteous and supportive. Your affirmation affirming that you love our hotel warms us. We're looking forward to welcoming you back for another pleasant experience.
This was the best stay my family and I have had in a long time. Amazing hotel experience. The room was great and everything about our stay was fantastic. The pork chop dinner was amazing and the breakfast this morning was delicious. Thank you for a wonderful stay.
Krystina
Stayed 1 night in Mar 2024
Response from Customer Service on 31 Mar 2024
Krystina, your words bring a smile to our faces! It's wonderful to know your family and you had an excellent stay at the Embassy Suites by Hilton Lexington Green. We're delighted you found the room to your liking, and that our tantalizing dinner and breakfast surpassed your expectations. We cannot wait to offer you another memorable stay.
Service was great and breakfast was amazing!
Room was not the cleanest and there was a stain on the couch that looked like it needed cleaned. Issue with hot water not heating quickly. Staff was very nice and polite.
Marjaline
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar 2024
Marjaline, thank you for your valuable feedback. It's wonderful to hear that you appreciated the excellent service and delightful breakfast at Embassy Suites by Hilton Lexington Green. We're also glad our team members' polite demeanor added positively to your experience.We understand there were some aspects of your stay that could have been improved. We're sorry to hear you experienced some issues regarding the room cleanliness and hot water. Rest assured, feedback like yours helps us identify areas where we can make improvements. We sincerely hope to have another opportunity to provide a more seamless experience in the future.
I didn't like the beds! It was so hard and couldn't sleep!
Dalonda
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar 2024
Dalonda, we're sorry to hear about your experience with the sleeping arrangements. It's crucial for our guests to have a comfortable and restful night, and we're disappointed that it wasn't quite the case for you. Rest assured, we will work diligently to ensure the comfort of our guests moving forward. We appreciate your feedback and hope to offer a superior experience upon your next visit.
Theresa, it's wonderful to hear you consider Embassy Suites by Hilton Lexington Green as an upscale destination! We're thrilled you had such a positive experience. Thank you for sharing your insight, and we can't wait to welcome you back!
We stayed one night 2 rooms and everything was great! The rooms were nice and clean everything was great. Very nice breakfast in the morning and free!! The room was a little pricey but it was a last minute trip and city was full for a basketball tournament so we lucked out to find such a nice place.
Theresa
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar 2024
Theresa, it's delightful to know your stay at the Embassy Suites by Hilton Lexington Green met your expectations, with the cleanliness of rooms and the complimentary breakfast. We appreciate your understanding regarding the rate, as last-minute bookings can be a bit more costly. Thank you for your positive feedback. We look forward to welcoming you back for another comfortable stay.
Breakfast was excellent. Wife didn’t like the shower style.
stewart
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar 2024
Stewart, we appreciate you taking the time to post a review. It's delightful to hear that you relished our breakfast at Embassy Suites by Hilton Lexington Green. We're sorry to hear your wife's preferences weren't met with our shower design. We'll certainly take this into account as we aim to improve the experience for all our guests. Thank you once again.
Dustin, thank you for sharing your experience at Embassy Suites by Hilton Lexington Green. We're delighted to hear you had a memorable stay and we look forward to your next visit.
Lovely hotel, great beds, lovely suite with a restaurant.
Dale
Stayed 1 night in Mar 2024
Response from Customer Service on 24 Mar 2024
Dale, we're thrilled to hear you found our suites and restaurant at Embassy Suites by Hilton Lexington Green enjoyable. It's especially rewarding to learn that you loved our beds. Your feedback is much appreciated and we look forward to welcoming you back.
10/10 Excellent
Katherine
23 Mar 2024
Katherine
Stayed 1 night in Mar 2024
Response from Customer Service on 13 Apr 2024
Thank you for the excellent rating, Katherine!Our goal is to go above and beyond to ensure our guests have a memorable experience at Embassy Suites by Hilton Lexington Green! We look forward to hosting you again soon.
Great place to stay in Lexington. Rooms were excellent and the continental breakfast was the best! Staff are very nice
Angela
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar 2024
Angela, it's fantastic to hear about your enjoyable stay at the Embassy Suites by Hilton Lexington Green. We strive to create a seamless experience with remarkable room accommodations and our signature continental breakfast. We're glad our team members treated you well and made your stay more pleasant. We appreciate your review and look forward to welcoming you back on your next visit to Lexington.
Breakfast is the best part! The property is clean and staff is friendly. Will stay again!
LaTasha
Stayed 1 night in Mar 2024
Response from Customer Service on 19 Mar 2024
LaTasha, we're thrilled to hear that the breakfast at Embassy Suites by Hilton Lexington Green exceeded your expectations! We're also delighted you appreciated the cleanliness of our property and the welcoming nature of our team members. We can't wait to welcome you back for your next stay.
6/10 Okay
Jonathan
Travelled with family
17 Mar 2024
Liked: Staff & service
The hotel has a rundown feel to it. The furniture and carpets needs replaced. The entire place is just kind of tired.
Jonathan
Stayed 1 night in Mar 2024
Response from Customer Service on 19 Mar 2024
Jonathan, thank you for taking the time to share your experience. We regret to hear you found aspects of our decor less than optimal. We're always working towards enhancing our guest experience and will certainly consider your feedback as we plan for future refurbishments.
Breakfast was amazing, staff were super nice, rooms were clean. Restaurant and nightly reception were great too. No complaints.
Mark
Stayed 5 nights in Mar 2024
Response from Customer Service on 16 Mar 2024
Mark, thank you for your wonderful comments about the Embassy Suites by Hilton Lexington Green. We're delighted that our delicious breakfast, pleasant team members, pristine rooms, and excellent dining experiences met your expectations. We're thrilled to hear that you had an enjoyable stay with no concerns. We eagerly anticipate your return to continue this excellent experience.
Maria, it brings us immense pleasure to know your stay at Embassy Suites by Hilton Lexington Green felt like a home away from home. We greatly appreciate your feedback and look forward to welcoming you back for another comfortable stay.
Paul, it's wonderful to know that you enjoyed your stay at the Embassy Suites by Hilton Lexington Green. We truly love hearing that you're already planning your next visit. We look forward to welcoming you back soon!
Thank you for the 5/5 rating, Claudel!It's excellent you enjoyed your time at Embassy Suites by Hilton Lexington Green so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.