Indoor pool, open 6:00 AM to 11:00 PM, pool loungers
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Reviews of Clarion Hotel Conference Center - North

3 out of 5
Clarion Hotel Conference Center - North
1950 Newtown Pike, Lexington, KY

Reviews

7.4

Good

Rating 10 - Excellent. 306 out of 1001 reviews" "
Rating 8 - Good. 332 out of 1001 reviews" "
Rating 6 - Okay. 167 out of 1001 reviews" "
Rating 4 - Poor. 112 out of 1001 reviews" "
Rating 2 - Terrible. 84 out of 1001 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Joyce

Travelled with family, Travelled with pets
We got a room where we could have a pet. The chair in the room was all marked up another chair chewed upon the legs. Would not go back. Paid a lot for a room to look like that.
Stayed 1 night in May 2024
Response from Aqsa on 27 May 2024
Joyce, Thank you for your feedback. We apologize for the Maintenance issue. This is certainly not our standards. We will check and take the necessary action. We hope you would give us another chance to prove our quality.

4/10 Poor

Christina

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Was not worth the $200 per night we paid at all! Room was smaller than what was pictured online, small TV, carpeting in room and throughout the hotel was very worn and stained, pool and hot tub had way too many kids over crowding it to the point we could not use them, breakfast was decent.
Stayed 2 nights in May 2024
Response from Aqsa on 27 May 2024
Christina, Thank you for your feedback. We apologize for the housekeeping and maintenance issue. Your comments are important to us, and we will address these issues to improve our guest experience. We hope you'll consider giving us another chance in the future to prove our quality.

10/10 Excellent

Kristi, Cape Girardeau

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy bed, clean room and hotel! Would stay here again.
Stayed 2 nights in May 2024
Response from Aqsa on 24 May 2024
Kristi, Thank you for your feedback. Glad to know you had a comfortable stay. We look forward to welcome you back soon.

10/10 Excellent

Tracy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds.
Stayed 1 night in May 2024
Response from Aqsa on 21 May 2024
Tracy, Thank you for your feedback. We're glad you had a good time. Hope to see you again soon!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Aqsa on 21 May 2024
William, Thanks for the visit and rating, we hope to see you soon again!

8/10 Good

mike

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast. Nice pool and hot tub
Stayed 2 nights in May 2024
Response from Aqsa on 21 May 2024
Mike, Thank you for your feedback. We're glad you had a good time. Hope to see you again soon!

10/10 Excellent

Daren

Liked: Amenities, property conditions & facilities
Had a nice night
Stayed 1 night in May 2024
Response from Aqsa on 21 May 2024
Daren, Thank you so much for your feedback. We are delighted to hear that you had a comfortable stay with us. We look forward to welcoming you back soon for another wonderful experience.

10/10 Excellent

Daren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a nice night
Stayed 1 night in May 2024
Response from Aqsa on 21 May 2024
Daren, Thank you for your feedback. We look forward to welcoming you back in the future.

8/10 Good

Diane

Travelled with partner
Bathrooms need work.
Stayed 1 night in May 2024
Response from Aqsa on 17 May 2024
Thanks for the rating and appreciation of the efforts we put for Guest satisfaction. We hope to see you soon again!

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was absolutely amazing staying here the room was great the pool and hot tubs were amazing
Stayed 2 nights in May 2024
Response from Aqsa on 14 May 2024
James, Thank you so much for your feedback. We are delighted to hear that you had a comfortable stay with us. We look forward to welcoming you back soon for another wonderful experience.

10/10 Excellent

Melissa

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
The bed boards were not clean and there were no trash bags, staff at front desk were amazing
Stayed 1 night in May 2024
Response from Aqsa on 7 May 2024
Melissa, Thank you for your feedback. I apologize for the housekeeping issue. Rest assured, we are committed to addressing your feedback and rectifying these issues with our team. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Kseniya

Liked: Cleanliness
Staff at the front desk needs to be a little more customer friendly and smile sometimes
Stayed 1 night in May 2024
Response from Aqsa on 7 May 2024
Kseniya, Thanks for the rating and appreciation of the efforts we put for Guest satisfaction. , we hope to see you soon again!

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, breakfast was delicious, tons of amenities like pool, sauna, hot tub, fitness room, games, and close to lots of restaurants and the highway. We came from Cleveland to visit Kentucky Horse Park; we stayed 2 nights and would definitely stay here again!
Stayed 2 nights in Apr 2024
Response from Aqsa on 3 May 2024
Denise, Thank you so much for your feedback. We are delighted to hear that you had a comfortable stay with us. We look forward to welcoming you back soon for another wonderful experience.

2/10 Terrible

Angela

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was rude the heat didn’t workin our room called the desk and basically said to bad. Hotel is run down. The breakfast was not eatable.
Stayed 1 night in Apr 2024
Response from Aqsa on 29 Apr 2024
Angela, Thank you for your feedback. I would like to apologize on the behalf of the staffs behavior and for the issue with the heat. This is certainly not our standards. We will certainly address and rectify these issues with our team. We hope to have the opportunity to regain your trust and welcome you back in the future.

8/10 Good

Sierra

Liked: Staff & service, amenities
They charge ridiculous amounts for deposit. But overall good place.
Stayed 2 nights in Mar 2024
Response from Aqsa on 29 Apr 2024
Sierra, Thank you for your feedback. We're glad you had a good time. We will certainly take your comments about the deposit amount into consideration. Hope to see you again soon!

8/10 Good

LyLy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Coffee too weak, need yogurt for breakfast
Stayed 2 nights in Apr 2024
Response from Aqsa on 24 Apr 2024
Thank you for your valuable feedback. We appreciate you bringing your preferences to our attention. We'll certainly take note of your comments regarding the coffee strength and the addition of yogurt to our breakfast options. We hope to have the pleasure of welcoming you back soon for an even better experience.

6/10 Okay

Mary

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Very disappointing! We’ve stayed there before, and came back because of the restaurant, its convenience & great menu. Management made a bad decision to stop serving food. We will not stay there again.
Stayed 3 nights in Apr 2024
Response from Aqsa on 24 Apr 2024
Valued Guest, Thank you for your feedback. We're truly sorry to hear about your disappointment with the changes to our restaurant services. We'll certainly take it into consideration as we review our offerings. We hope to have the opportunity to regain your trust and welcome you back in the future.

8/10 Good

Pamela

Stayed 2 nights in Apr 2024
Response from Aqsa on 9 May 2024
Pamela, Thank you for your feedback. We hope to see you soon again!

2/10 Terrible

Tom

Xxx
Stayed 1 night in Apr 2024
Response from Aqsa on 17 Apr 2024
Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay.

10/10 Excellent

Benton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Aqsa on 16 Apr 2024
Benton, Thanks for your feedback. We hope to see you again soon.

2/10 Terrible

Laura

Travelled with group
Disliked: Amenities
No hot water. Ac leaked and made carpet wet. Disruptive neighbors and when reported manager didn’t care. Had to change forms due to no hot water and carpet soaked in a third of the room.
Stayed 3 nights in Apr 2024
Response from Aqsa on 15 Apr 2024
Laura, Thank you for your feedback. We apologize for the issues you faced during your stay. This is certainly not our standards and we will address these issues promptly. We hope you would give us another to provide you an exceptional service.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Place is awesome
Stayed 1 night in Apr 2024
Response from Aqsa on 15 Apr 2024
Jeremy, Thanks for the visit and rating. We hope to see you soon again!

2/10 Terrible

Tara

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Entrance to the rooms is not close to entrance to lobby. We will have to get in the car and drive around to just get breakfast. This was not noted in description
Stayed 1 night in Apr 2024
Response from Richard on 13 Apr 2024
Tara, We apologize regarding the Entrance door issue, Action will be taken. We hope that you will provide us another chance in the future so that we can rectify our mistakes and prove our quality

6/10 Okay

Natalie

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
They had nice amenities like pool, sauna & hot tub areas. Along with basketball court & arcade games. The free breakfast was okay, nothing special. However, the overall cleanliness of the facility was lacking. Trash and towels were left outside of hotel room doors so the hallways constantly looked dirty. Staff was super helpful whenever I needed to ask anything. Just thought the facility was updated more online than the section we appeared to stay in.
Stayed 2 nights in Apr 2024
Response from Richard on 9 Apr 2024
Natalie, We apologize regarding the Hou keeping issue, We hope that you will provide us another chance in the future so that we can rectify our mistakes and prove our quality

8/10 Good

Dorcee

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Clean. Nice beds. Shutting doors were NOT quiet until 1 am.
Stayed 1 night in Apr 2024
Response from Richard on 9 Apr 2024
Dorcee, Thanks for the rating and appreciation of the efforts we put for Guest satisfaction. , we hope to see you soon again!

2/10 Terrible

Richard

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One and done. Never again. Unfortunately the bad reviews are mostly accurate. Key cards stopped working daily. Rooms are dingy and smell as if there could be mold in the walls. Service is bare minimum, not impressive. Too many folks that stay here have absolutely no regard for anyone else. Kids running around all night screaming at the top of their lungs and slamming doors. Coming from the pool soaking wet and transferring it to the floors/carpet in the common areas. Can't enjoy any of the amenities because they are dominated by uncontrolled/unsupervised feral little animals masquerading as kids. Absolutely no rest to be had here. I regret bringing my family here. It's a shame, it looks to be a place that was special, a long time ago.
Stayed 3 nights in Mar 2024
Response from Richard on 9 Apr 2024
Richard, We apologize regarding hen Housekeeping and Noise issue due to kore footfall. this should be take care of. We hope that you will provide us another chance in the future so that we can rectify our mistakes and prove our quality.

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and lots of amenities. Very nice staff
Stayed 1 night in Apr 2024
Response from Aqsa on 6 Apr 2024
Valerie, Thank you so much for taking the time to share your feedback. We are glad you had a comfortable stay. We hope to see you soon again!

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and affordable clean room
Stayed 1 night in Apr 2024
Response from Aqsa on 6 Apr 2024
Thank you for your feedback. We're glad you had a good time. Hope to see you again soon!

10/10 Excellent

Angi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with many amenities
Stayed 3 nights in Mar 2024
Response from Aqsa on 1 Apr 2024
Angi, Thank you so much for your feedback. We are delighted to hear that you had a comfortable stay with us. We look forward to welcoming you back soon for another wonderful experience.

10/10 Excellent

Michelle

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wendy greeted us with enthusiasm We had a nice room We went for dinner to the restaurant next to the hotel Excellent cuisine
Stayed 1 night in Mar 2024
Response from Aqsa on 1 Apr 2024
Michelle, Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a positive experience during your stay. We look forward to welcoming you back in the future.

10/10 Excellent

Erica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how the pool was inside, you did not have to leave to eat because the restraunt was right there.
Stayed 1 night in Mar 2024
Response from Aqsa on 29 Mar 2024
Erica, Thank you for your feedback. We are glad to hear that you enjoyed your stay with us. Hope to welcome you back soon.

10/10 Excellent

Stacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful, the motel was very clean and quiet.
Stayed 1 night in Mar 2024
Response from Aqsa on 14 Mar 2024
Stacey, Thank you for your kind words! We hope to see you again soon!

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was really cool
Stayed 1 night in Jan 2024
Response from Aqsa on 14 Mar 2024
Thanks for your rating, Jeremy. We hope to have the pleasure of hosting you again in the future.

6/10 Okay

Donna

Liked: Cleanliness
It was noisy which made it difficult to sleep
Stayed 1 night in Feb 2024
Response from Richard on 4 Mar 2024
Donna, We apologize regarding the Noise issue, We hope that you will provide us another chance in the future so that we can rectify our mistakes and prove our quality

8/10 Good

Nate

Business traveller
The heating unit in the room was loud the breakfast was good
Stayed 4 nights in Feb 2024
Response from Richard on 4 Mar 2024
Nate, We apologize regarding the heater issue, We hope that you will provide us another chance in the future so that we can rectify our mistakes and prove our quality

4/10 Poor

Suzanne

Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t do it!
Booked a king room and got a double. No shower curtain so we were switched rooms and the heat didn’t work. Mold around windows. Dirty cleaning towels left in the hallway floors. Not worth the price of the stay.
Stayed 1 night in Feb 2024
Response from Richard on 26 Feb 2024
Suzanne, We apologize regarding the Mold issue, Will certainly check with Housekeeping and action will be taken, We hope that you will provide us another chance in the future so that we can rectify our mistakes and prove our quality

4/10 Poor

KENNETH

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Be wary
They have overcharged me. The room was not as my Hotels.com reservation was reserved for. Upon arrival the receptionist stated they placed me in a handicap room stating that's all they had left so I had to accept it. It was higher priced then my confirmed reservation had been made for. The room was clean and nice with the exception of the bed. It felt as though I was sleeping only on the bed springs only. The mattress was not comfortable. Hallway noise extreme. The noise comes through the door jamb and room was near lobby.
Stayed 2 nights in Feb 2024
Response from Richard on 12 Feb 2024
KENNETH, We apologize regarding the Room condition and FD behavior, We hope that you will provide us another chance in the future so that we can rectify our mistakes and prove our quality

10/10 Excellent

Marty

Stayed 1 night in Feb 2024
Response from Richard on 12 Feb 2024
Marty, Thanks for taking the time to complete our online survey regarding your recent stay at our hotel. We hope to see you again soon!

8/10 Good

chris

Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Jan 2024
Response from Richard on 12 Feb 2024
Chris, Thanks for taking the time to complete our online survey regarding your recent stay at our hotel. We hope to see you again soon!

8/10 Good

Michael

Business traveller
Liked: Staff & service
When checked in room sink was leaking and floor wet…the toilet seat not clean you can see debris on it.
Stayed 1 night in Jan 2024
Response from Richard on 23 Jan 2024
Michael, We apologize regarding the Room condition, this is certainly not our standards. We hope that you will provide us another chance in the future so that we can rectify our mistakes and prove our quality

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel.
Stayed 1 night in Jan 2024
Response from Richard on 23 Jan 2024
TImothy, Thanks for the visit and rating, we hope to see you soon again!

2/10 Terrible

Nicholas

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Jan 2024
Response from Richard on 23 Jan 2024
Nicholas, Thanks for the visit and rating, we hope to see you soon again!

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Richard on 23 Jan 2024
Timotthy, Thanks for the visit and rating, we hope to see you soon again!

10/10 Excellent

Gregory

Stayed 1 night in Jan 2024
Response from Richard on 12 Feb 2024
Gregory, Thanks for taking the time to complete our online survey regarding your recent stay at our hotel. We hope to see you again soon!

10/10 Excellent

Ruth

Stayed 1 night in Jan 2024
Response from Richard on 23 Jan 2024
Ruth, Thanks for taking the time to complete our online survey regarding your recent stay at our hotel. We hope to see you again soon!

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Richard on 23 Jan 2024
Frank, Thanks for taking the time to complete our online survey regarding your recent stay at our hotel. We hope to see you again soon!

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Week end trip
Hotel room was great and the bed was one of the best The thermostat would only keep the room at 66 unless we turned it up to 80 The key card door didn’t work all weekend so we had to go into the upper door There was a guy that stood outside by the door and I’m guessing he was on some kind of drugs There was kids that ran the hallways about all night hollering and slamming doors
Stayed 2 nights in Jan 2024
Response from Richard on 11 Jan 2024
Valued Guest, We apologize regarding the HVAC and Key issue, this should not have happened. We hope that you will provide us another chance in the future so that we can rectify our mistakes and prove our quality

6/10 Okay

Nora

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Too COLD…otherwise a nice place to stay!
Everything was very nice except for the temperature in the room. I checked in late and found the thermostat in the room set at 60 degrees. I reset the thermostat to 72 degrees. After 2 hours the temperature had risen 2 degrees. I slept with pillows on top of me for warmth. The temperature increased 1 degree per hour. By the time I checked out it had finally reached 69 degrees. I was COLD the entire night.
Stayed 1 night in Jan 2024
Response from Richard on 11 Jan 2024
Nora, We apologize regarding the HVAC issue, Will certainly rectify the recommendation, Hope to see you very soon again!

2/10 Terrible

Danny

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has bed bugs. I read reviews and this property has a history of bed bugs. The front desk worker didn’t seem at surprised when I told her. The whole place has an old musty smell.
Response from Richard on 11 Jan 2024
Danny, We always do fumigation on regular intervals but as you mentioned will certainly recheck and take action on it. We hope that you will provide us another chance in the future so that we can rectify our mistakes and prove our quality

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay for the money
Clean and affordable. Breakfast was real good. Enjoyed the pool and the spa. Would stay again.
Stayed 1 night in Dec 2023
Response from Richard on 11 Jan 2024
Mark, Thanks for taking the time to complete our online survey regarding your recent stay at our hotel. We hope to see you again soon!