Exterior

Reviews of Holiday Inn Express Hotel & Suites Lewisburg, an IHG Hotel

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 456 out of 768 reviews" "
Rating 8 - Good. 220 out of 768 reviews" "
Rating 6 - Okay. 48 out of 768 reviews" "
Rating 4 - Poor. 26 out of 768 reviews" "
Rating 2 - Terrible. 18 out of 768 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Barbara

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like to stay here because the location is very convenient and the staff are always friendly and accommodating. The breakfast is good as well as hot and fresh.
Stayed 2 nights in Apr 2024
Response from Lisa Ayers, General Manager on 12 Apr 2024
Thank you for the great review! We are delighted to hear that you had a positive experience with us. We hope that you will visit us again soon

10/10 Excellent

Renee

Stayed 1 night in Mar 2024
Response from Lisa Ayers, General Manager on 22 Apr 2024
Hi Renee. Thank You so much for your five-star review at our Holiday Inn Express, Lewisburg. We are delighted to hear that you had a positive experience and look forward to welcoming you back in the future.

10/10 Excellent

Alyson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice overnight stay
Stayed 1 night in Mar 2024
Response from Lisa Ayers, General Manager on 26 Mar 2024
Thank you for staying at the Holiday Inn Express here in Lewisburg, WV. If you are ever in our area again, please consider us for your lodging needs.

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lisa Ayers, General Manager on 18 Mar 2024
Thank you for staying with us at the Holiday Inn Express, Lewisburg. We hope to see you again

10/10 Excellent

Sami

Stayed 1 night in Mar 2024
Response from Lisa Ayers, General Manager on 2 Apr 2024
Thank you for staying with us at the Holiday Inn Express, Lewisburg, WV. We appreciate your business and hope that you will stay with us again if you are ever in our area.

8/10 Good

Donald

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Lisa Ayers, General Manager on 6 Mar 2024
Thank you for staying with us at the Holiday Inn Express in Lewisburg. We hope that if you are ever in the area again, you will consider us for your lodging needs.

10/10 Excellent

Erica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very clean, everyone was super friendly!
Stayed 1 night in Feb 2024
Response from Lisa Ayers, General Manager on 12 Feb 2024
Thank You for your feedback regarding our Holiday Inn Express. We strive to provide clean comfortable rooms, along with a warm and friendly atmosphere. Please come stay with us again if you are ever in the area.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have stayed here several times. It is nice and clean.
Stayed 1 night in Jan 2024
Response from Lisa Ayers, General Manager on 5 Feb 2024
Thank You for your feedback regarding our Holiday Inn Express here in Lewisburg, WV. We strive to provide clean, comfortable rooms along with a warm and friendly atmosphere. Please come stay with us again if you are ever in the area.

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely pool and hot tub.
Perfect stop-over on our trip home.
Stayed 1 night in Jan 2024
Response from Lisa Ayers, General Manager on 2 Feb 2024
Thank you for your feedback regarding our Holiday Inn Express here in Lewisburg, WV. We strive to provide the best possible stay for our guests. We are glad that you liked the pool and hot tub and hope to see you again if you are ever in our area.

10/10 Excellent

Sandra

Stayed 1 night in Jan 2024
Response from Lisa Ayers, General Manager on 26 Mar 2024
Thank you for staying at the Holiday Inn Express.If you are ever in our area again, please consider us for your lodging needs.

10/10 Excellent

james

Stayed 1 night in Jan 2024
Response from Lisa Ayers, General Manager on 15 Jan 2024
Thank you for staying with us at the Holiday Inn Express. We hope that if you are ever in our area again, you will consider us for your lodging needs.

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go-To Motel in Lewisburg
This is my go-to motel in Lewisburg. It is always clean and quite. Easy check-in with a friendly helpful staff - Southern hospitality at its best. There's coffee in the lobby, 24/7. It's convenient, right off of I-64. There's a Wal-Mart with inexpensive gas and Appleby's Restaurant right next door, and a Bob Evan's across the street for convenient dining after a day on the road. The room is always clean with a clean well-stocked bathroom. The beds are comfy with lots of pillows and great clean blankets. This motel goes all out to keep the ambient light out of your room so you get a good night's sleep. There's a clean indoor pool to help vent the kids energy off after a day on the road. The "free breakfast" really is a free breakfast. There is something for everyone at the buffet: hot scrambled eggs, bacon, sausage, biscuits & gravy, yogurt, cereal for the kids, fresh fruit, and hot cinnamon rolls. All served up by a mature Grandmother cook who knows her breakfast. To-Go bags and coffee cups for the road the next morning. Great place.
Stayed 1 night in Jan 2024
Response from Lisa Ayers, General Manager on 9 Jan 2024
Hi Vincent.Thank you for your kind comments regarding Holiday Inn Express, Lewisburg. We strive to provide clean, comfortable rooms, with a warm and friendly atmosphere. We are pleased to hear that you enjoyed our breakfast and really appreciate the kind words about our most valuable and loyal employee, Miss Mary. She is truly a asset to our hotel and its so good to hear that our Guests recognize that. Please come and stay with us again when you are in the area.

10/10 Excellent

Annemarie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
This hotel provided a nice stay. Friendly staff, clean and comfortable room, delicious & generous breakfast. Will stay here again, if in town.
Stayed 1 night in Jan 2024
Response from Lisa Ayers, General Manager on 9 Jan 2024
Thank You for your feedback regarding our Holiday Inn Express, here in Lewisburg, WV. We strive to provide, clean, comfortable rooms with a warm and friendly atmosphere. Please come and stay with us again if you are ever in the area.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lisa Ayers, General Manager on 6 Jan 2024
Thank you for staying with us at the Holiday Inn Express.We hope you enjoyed your stay, and if you are ever in our area again, we would love to have you back.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Lisa Ayers on 6 Jan 2024
Thank you for you staying with us at the Holiday Inn Express, Lewisburg, WV. We hope to see you again soon

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Lisa Ayers on 6 Jan 2024
Thank you for your feedback regarding the Holiday Inn Express, Lewisburg, WV. We hope you enjoyed your stay.

4/10 Poor

Deborah

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Cleanliness
The floor in the room was dirty and sticky. The mattress was a joke. There was an dirty old chair that needed to see the dumpster.
Response from Lisa Ayers, General Manager on 12 Feb 2024
Thank you for your feedback for your stay back in October of 2023. We apologize for the inconvenience you experience during your stay. We value your feedback and we will share this with our staff and use it as a learning experience to better ensure that every guest receives a memorable stay experience.

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy and professional check in.
Stayed 1 night in Nov 2023
Response from Lisa Ayers, General Manager on 5 Dec 2023
Thank You for your feedback regarding our Holiday Inn Express here in Lewisburg, WV. We strive to provide clean, comfortable rooms with a warm and friend atmosphere. We hope that if you are ever in our area again, you will consider us for your lodging needs

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, room comfort
At home away from home at Holiday Inn Express
Accommodations were clean & very comfortable. Staff was friendly and helpful
Stayed 1 night in Nov 2023
Response from Lisa Ayers, General Manager on 5 Dec 2023
Thank You for your feedback regarding our Holiday Inn Express, here in Lewisburg, WV. We strive to provide clean, comfortable rooms along with a warm and friendly atmosphere. We hope that if you are ever in our area again, you'll will consider us for your lodging needs.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Lisa Ayers, General Manager on 5 Dec 2023
Thank you for staying at Holiday Inn Express, Lewisburg,

10/10 Excellent

Summer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
above and beyond
The staff were very friendly. I left something behind and they were nice enough to contact me regarding the item, offering to mail it to my address. They answered right away, when I was able to call back, and I retrieved my belonging before leaving town. It’s the small acts of kindness that go a long way for me.
Stayed 1 night in Nov 2023
Response from Lisa Ayers, General Manager on 5 Dec 2023
Thank You for your feedback regarding our Holiday Inn Express here in Lewisburg. We are very happy that we were able to help you out with your lost item and return it to you. If you are ever in our area again, please consider us for your lodging needs.

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was large and roomy. Breakfast was good. Overall a great stay.
Stayed 1 night in Nov 2023
Response from Lisa A on 4 Nov 2023
Dear Ryan, Thank you so much for your stay at our property. We hope you will visit us again in the future! Please reach out with any questions or concerns, Thank you!

8/10 Good

Katherine

Stayed 1 night in Oct 2023
Response from Lisa A on 14 Oct 2023
Dear Katherine, Thank you so much for your review! Please reach out to a management team member with any questions or concerns!Thank you!

2/10 Terrible

Sandra

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The pool is down for renovations, but no discount. It already cost over $240 for one night plus a $50 fee for a pet. Astronomical. One night quick stay. Ridiculous.
Stayed 1 night in Oct 2023
Response from Lisa A on 8 Oct 2023
Dear Sandra, we are sorry about the pool and spa facilities being closed for renovations. We are very eager for them to open soon! Please reach out to a management team member with any questions or concerns!

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. Comfortable beds. Good breakfast.
Stayed 1 night in Sep 2023
Response from Lisa A on 1 Oct 2023
Dear Kimberly, Thank you for your review of our property. We use feedback such as yours to improve our hotel, please reach out to a management team member with any questions or concerns! Thank you!

10/10 Excellent

Mary

Stayed 1 night in Sep 2023
Response from Lisa A on 27 Oct 2023
Dear Mary, Thank you so much for your review of our property! Please contact a management team member with any questions or concerns! Thank you!

8/10 Good

Benjamin

Stayed 1 night in Sep 2023
Response from Lisa A on 28 Sept 2023
Dear Benjamin, than you for your feedback regarding your stay! We use feedback such as yours to constantly improve our hotel, we hope to see you again in the future! Thank you!

6/10 Okay

Nancy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Was not informed pool and hot tub was not open before booking facility which was a big reason we booked it
Stayed 1 night in Sep 2023
Response from Lisa A on 18 Sept 2023
Dear Nancy, We are very sorry about our pool and spa facilities being closed during your stay. We are very eager to get them up and running soon! Please reach out to a management team member with any further questions or concerns. Thank you!

8/10 Good

Lisa

Stayed 1 night in Sep 2023
Response from Lisa A on 8 Oct 2023
Dear Lisa, thank you for your review of our property! Please reach out to a management team member with any questions or concerns. Thank you!

8/10 Good

Henry, Wheeling

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Pool and spa were closed for repairs. Breakfast was pretty decent.
Stayed 1 night in Sep 2023
Response from Lisa A on 18 Sept 2023
Dear Henry, thank you for your review regarding your stay. We are very sorry the pool and spa facilities were closed for renovations, we are very eager to get those facilities up and running soon. Please reach out with any questions or concerns.

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice hotel. Fairly clean and well maintained. The breakfast was pretty nice!
Stayed 1 night in Sep 2023
Response from Lisa A on 10 Sept 2023
Dear Jessica, thank you for your review. We are thrilled to hear you had a nice stay at our property! We hope you will stay with us again again in the future, please reach out to our property with any questions or concerns!

6/10 Okay

Angela

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Because I booked this reservation for the hotel with a pool and when we got to the hotel to check-in the pool was closed for repairs. They should’ve had that on the website cause I would’ve bet with a different hotel. I couldn’t cancel this reservation cause I wouldn’t have gotten a refund.
Stayed 1 night in Sep 2023
Response from Lisa A on 4 Sept 2023
Dear Angela, thank you for choosing our hotel, we are very sorry the pool and spa facilities were closed during your stay. We hope to have them opened soon, we hope you will stay with us again in the future! Please reach out with any questions or concerns!

10/10 Excellent

Mindy, Centerville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin was quick and the very comfy beds were such a relief after we had been to a couple of other hotels this week.
Stayed 1 night in Aug 2023
Response from Lisa A on 4 Sept 2023
Dear Mindy, Thank you for your positive feedback, we use feedback such as yours to improve our hotel, thank you again for choosing our property! Please reach out with any questions or concerns!

10/10 Excellent

David

Stayed 2 nights in Aug 2023
Response from Lisa A on 10 Sept 2023
Dear David, thank you for your review! We use feedback such as yours to improve our property. We hope to see you again in the future, please reach out to our property with any questions or concerns regarding your stay. Thank you!

2/10 Terrible

Miranda

Stayed 1 night in Jul 2023
Response from Lisa A on 4 Sept 2023
Dear Miranda, We are sorry you experienced a problem during your stay, we use feedback such as your to improve our hotel. Please contact our hotel with any questions or concerns you may have, thank you!

10/10 Excellent

Ira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Tyler B on 4 Aug 2023
Dear Ira, thank you for your review regarding your stay at our property. We use feedback such as yours to improve our hotel!

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Tyler B on 30 Jul 2023
Dear Debra, thank you for your positive feedback, we use feedback such as yours to improve our hotel. Please reach out to a management team member with any questions or concerns.

8/10 Good

James

Stayed 1 night in Jul 2023
Response from Tyler B on 18 Aug 2023
Dear James, thank you for review! Please reach out to a management team member with any questions or concerns, Thank you!

6/10 Okay

Christy

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
I would say this was an average hotel. Pool was down for maintenance. It was ok.
Stayed 1 night in Jul 2023
Response from Tyler B. on 24 Jul 2023
Dear Christy, thank you for staying at our property, we are very sorry our pool and spa facilities were closed for renovations. We use feedback such as yours to improve out hotel, please reach out to a management team member with any questions or concerns. Thank you!

10/10 Excellent

Rama

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 3 nights in Jul 2023
Response from Tyler B. on 23 Jul 2023
Dear Rama, thank you for choosing our hotel, please reach out to a management team member with any questions or concerns. thank you!

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean room, with free on-property parking and an excellent free breakfast!
Stayed 1 night in Jul 2023
Response from Tyler B. on 23 Jul 2023
Hello Stephanie, thank you for staying at our property, we use feedback such as yours to continuously improve our hotel! Please reach out with any questions or concerns, thank you!

10/10 Excellent

Terri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very pleasant stay. The room was great!! Only thing we took our swimsuits and the pool and hot tub was closed 😞 but everything has to be up dated👍at some point.
Stayed 1 night in Jul 2023
Response from Tyler B. on 23 Jul 2023
Hello Terri, we are happy to hear you had a nice stay at our property, we are however sorry our pool and spa facilities were closed for renovations. Please reach out to a management team member with any questions or concerns. Thank you!

2/10 Terrible

Jeannie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
NOTHING!. THEY HAD NO POOL OR HOT TUB. THEY REFUSE TO ALLOW ME TO SWITCH TO ANOTHER HOTEL OWNED BY THEM, OR TO ALLOW ME TO SWIM THERE. THEY DID NOT LOWER THE RATE FOR THE NO POOL. IT IS SUMMER PEOPLE. GET A POOL!!!
Stayed 1 night in Jun 2023
Response from Tyler B. on 23 Jul 2023
Hello Jeannie, we are very sorry our pool and spa facilities were closed for renovations. Please reach out to a management team member with any further questions or concerns. Thank you!

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty
The desk staff were extremely pleasant and very accommodating but the cleaning staff needs some serious work. It was very clear the room had not been cleaned properly. Trash was left in the refrigerator and the floors were disgusting. It would take serious improvement for me to stay here again. Shame, too, because I usually like Holiday Inn Express.
Stayed 1 night in Jun 2023
Response from Tyler B. on 23 Jul 2023
Dear Anonymous, we are very sorry to hear we didn't meet your expectations. We use feedback such as yours to improve our hotel everyday. Please reach out to a management team member with any further questions or concerns. Thank you!

8/10 Good

Bryan

Travelled with family
Liked: Cleanliness, staff & service
We have stayed at this property two years ago and it was still nice but at 7 am someone turned a fire alarm on and woke us up other than that the stay was good
Stayed 1 night in Jun 2023
Response from Tyler B. on 23 Jul 2023
Dear Bryan, thank you for your loyalty, we use feedback such as yours to improve out hotel! Please contact a management team member with any questions or concerns. Thank you.

10/10 Excellent

Sherry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice.
Stayed 1 night in Jun 2023
Response from Tyler B. on 23 Jul 2023
Dear Sherry, thank you for staying at our property, we use feedback such as yours to improve our hotel! Please reach out to our management team with any questions or concerns. Thank you!

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Tyler B. on 23 Jul 2023
Hello Christina, Thank you for the generous review, we use feedback such as yours to improve our hotel! Please reach out to a member of our management team with any questions or concerns. Thank you!

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Set back from the main road a bit so was quiet.
Stayed 3 nights in May 2023
Response from Tyler B. on 23 Jul 2023
Hello Rebecca, thank you for your review! We use feedback such as yours to improve our hotel, please reach out to a management team member with any questions or concern! Thank you!

4/10 Poor

Evelin

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Blank
Stayed 1 night in May 2023
Response from Tyler B. on 23 Jul 2023
Hello Evelin, thank you for choosing our hotel! We use feedback such as yours to help improve our hotel. Please reach out to a management team member with any further questions or concerns. Thank you!

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Tyler B. on 23 Jul 2023
Hello Nancy, thank you for your review of our property. Please reach out to a member of our management team with any questions or concerns. Thank you.