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Reviews of Wagon Wheel Inn

2 out of 5
Wagon Wheel Inn
484 Pittsfield Rd, PO Box 808, Lenox, MA

Reviews

7.2

Good

Rating 10 - Excellent. 120 out of 547 reviews" "
Rating 8 - Good. 195 out of 547 reviews" "
Rating 6 - Okay. 130 out of 547 reviews" "
Rating 4 - Poor. 62 out of 547 reviews" "
Rating 2 - Terrible. 40 out of 547 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Angel, Sherrill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Deff stay again if in the area
Stayed 2 nights in Apr 2024

10/10 Excellent

Walter

Travelled with family, Business traveller
Liked: Property conditions & facilities
Maintenance services / quick to respond
Stayed 6 nights in Feb 2024

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Dan

Disliked: Cleanliness, amenities, property conditions & facilities
Room smelled like mold. A lot of noise from drunk patrons at all hours. Will not stay there again.
Stayed 2 nights in Feb 2024

10/10 Excellent

Ron

Stayed 4 nights in Dec 2023

6/10 Okay

Karen

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

JoAnn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the wagon wheel
Stayed 1 night in Dec 2023

10/10 Excellent

JoAnn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly. Easy check in
Stayed 1 night in Dec 2023

10/10 Excellent

JoAnn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

JoAnn

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was good. Room was pretty dirty. Jacuzzi had a faucet leak so couldnt use it. Was the only reason for coming here. A bit disappointed.
Stayed 1 night in Dec 2023

2/10 Terrible

Barza Diaz

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

zane

Business traveller
Liked: Staff & service
We rented rooms for our employees that were working in the area. I didn't receive any complaints from anyone who stayed at the Wagon Wheel, which is excellent. Thank you for your services
Stayed 2 nights in Nov 2023

10/10 Excellent

zane

Stayed 3 nights in Nov 2023

2/10 Terrible

Diane

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very, very old and run down. Heat did not work in my first room so they moved me to another room. Hair dryer did not work. Large spider in the tub. Pillows like bags filled with random rags. Everything VERY, VERY OLD. Lingering smoke smell in room. Price was very low too so I did not expect top notch. I would not stay there again
Stayed 1 night in Nov 2023

2/10 Terrible

Dawna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy Experience
The man who checked is in presented high (but not my business), the no smoking room smelt highly of cigarette smoke, especially in the bathroom where cigarette burns on the tub still exist. The bathroom tub was filthy. There was a roll of old toilet paper behind the nightstand along with tons of filth. My husband and I slept and got the hell out of there!
Stayed 1 night in Nov 2023

2/10 Terrible

Lisa

Disliked: Staff & service
Stayed 1 night in Oct 2023

2/10 Terrible

Susan

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Non smoking room smelled if smoke, room appeared dirty, bathroom door would not open. We left requesting a full refund. Not only was the entire conditions of the room well below basic standards, we felt unsafe.
Stayed 1 night in Sep 2023

6/10 Okay

Kay Broughton

Travelled with group
Disliked: Cleanliness, amenities
I loved the horse out front and everything else was pretty much not good. The room had a smell, I went across the street and got a candle immediately. The doorknob was a little too loose for comfort. The guy working there was nice but hard to get a hold of when I was checking in/out.
Stayed 3 nights in Sep 2023

8/10 Good

katharita

Travelled with group
Liked: Cleanliness
reliable and homey, like an old friend
the room was very small, hardly any space without furniture. other than that, it was quite comfortable. the staff was accommodating and friendly. some other guests complained there was no one in the office after hours, but i found it very easy to communicate with the staff when necessary. shower wasn't very strong, and we lost hot water at one point. i found it a good, solid hotel - nothing fancy, but clean and comfortable.
Stayed 2 nights in Sep 2023

2/10 Terrible

Robert

Disliked: Cleanliness, amenities, property conditions & facilities
Nothing Dirty ,noisy, no evening desk.
Stayed 2 nights in Sep 2023

6/10 Okay

Leah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean. Easy parking. Staff was friendly. Mattress/Bed could use updating.
Stayed 1 night in Sep 2023

6/10 Okay

KATHY-JO

Stayed 1 night in Aug 2023

2/10 Terrible

W James

Disliked: Property conditions & facilities, room comfort
Do not stay here
The “non-smoking” room reeked of stale smoke. The bed was a lumpy coil spring. The Wi-Fi sucked, the AC worked, but was wicked noisy. There was sloppy patchwork on walls as apparently they haven’t heard of sandpaper. Dead spiders in bathroom. Clerk was ok but couldn’t do anything for us. All for the “bargain” price of $199.
Stayed 1 night in Sep 2023

2/10 Terrible

Michael

Stayed 1 night in Sep 2023

6/10 Okay

Christopher

Disliked: Cleanliness, property conditions & facilities, room comfort
Very out of date hotel. The bed and bathroom were clean, but that's the only positive points. When I moved the office chair, there was someone's socks from the previous stay under it. Both chairs in the room were stained. Wallpaper was peeling and some of the trim had been repainted so many times that it looked like it was 1/4 inch thick paint. Small window unit AC struggled, even though it was set on 68, it never got down below 70. The cable was awful, so much snow it reminded me of my childhood in the 80's when the TV set was on channel 3. There was a fella out of the parking lot drinking beer out the back of his SUV for at least four or five hours after I arrived at 5:00 p.m. In sum, It's better than sleeping in the grass alongside the road but just barely. For the rate that they are charging, it's ridiculous, $177 after taxes. Maybe that's the holiday weekend rate?
Stayed 1 night in Sep 2023

8/10 Good

Brian

Good place at a lower than average cost.
Stayed 1 night in Sep 2023

4/10 Poor

lisa

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Very very basic. When we got there the air conditioning was at 60 degrees (it was only 65 outside). It was very cold at night and the heat didn’t work at all, appeared to be disconnected.
Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic Room
All I needed was an inexpensive, clean room with a bed and bathroom for a brief overnight stay… Wagon Wheel fit the bill … no frills , but clean and comfortable…plus across the road from Guidos, a fabulous fresh food market….
Stayed 1 night in Aug 2023

4/10 Poor

Thomas

Travelled with family, Travelled with partner
Disliked: Amenities, property conditions & facilities
There were cigarette burns on the tub, which probably explains the suffocating scent of room deodorizer upon arrival. It was like shopping in a candle store with burning incense at the same time we had to open windows for a couple of hours to air it out. There was a continuous whirring sound on the rhythm uo about every 10 seconds all night long from some thing in the building it kept me awake all night. The outside light from the parking lightened the room too much It was the worst night I have her head to sleep in a hotel . Will never return here again.
Stayed 1 night in Aug 2023

6/10 Okay

Theodore, Dorchester

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The property is fine, though sort of a low-end motel. It’s too pricey for what it is.
Stayed 1 night in Aug 2023

10/10 Excellent

Kit

Stayed 1 night in Aug 2023

6/10 Okay

Paul

Average
Stayed 2 nights in Aug 2023

4/10 Poor

Charlie

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Wagon Wheel Inn and property needs to be condemned. It's run down and has seen better days. My clothes still smell moldy from the room. A/C didn't work properly. At 6:59am drilling began right next door where a new hotel is under construction.
Stayed 2 nights in Aug 2023

4/10 Poor

Lorraine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Gladys

Liked: Cleanliness
There was no room service. We had to search for clean towels.
Stayed 2 nights in Aug 2023

6/10 Okay

Verified traveller

Meh
This place is ... fine --- just that $199 was WAY overpriced. I knew it was be but other places around were booked and we needed a place to stay.
Stayed 1 night in Aug 2023

8/10 Good

Mary

Liked: Cleanliness, property conditions & facilities
Place was clean, beds were good. Office was not welcoming. Did not like talking to a remote voice on checkout
Stayed 1 night in Aug 2023

4/10 Poor

Paul

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Mary, Tully

Stayed 1 night in Aug 2023

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Wagon Wheel is my go-to place when I visit Lenox. The staff is friendly, the location is really good, and the price is reasonable.
Stayed 1 night in Aug 2023

6/10 Okay

Timothy

Travelled with family
Disliked: Property conditions & facilities
We didn't spend much time in the room except to sleep. It was fine but not exceptional.
Stayed 1 night in Aug 2023

4/10 Poor

Rennie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great motel
Wonderful, clean; helpful staff. Good AC, or you can open the windows for fresh air Convenient to Tanglewood, swimming holes, all that the Berkshires have to offer. Has plug ins for both regular EVs and Tesla - a plus! It is on a major road, but the rooms are set back, and the noise was not distracting
Stayed 1 night in Jul 2023

10/10 Excellent

Timothy

Stayed 1 night in Aug 2023

10/10 Excellent

LELAND

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

bettina

Liked: Staff & service
Like? The price.
Stayed 2 nights in Jul 2023

10/10 Excellent

Rodin Shaw Cole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very tidy little place. No fuss. Thanks for the AC too!
Stayed 1 night in Jul 2023

10/10 Excellent

Rilka

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful super clean and cozy motel!
Wonderful motel, super comfy beds, nice air conditioning, super friendly staff and very clean and welcoming campus feet away from shopping plazas but also very quiet. I love staying there multiple times!
Stayed 1 night in Jul 2023

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, convenient, good price.
Stayed 1 night in Jul 2023

2/10 Terrible

Jessica

Stayed 1 night in Jul 2023