Quadruple Room, Non Smoking | Premium bedding, desk, blackout curtains, soundproofing
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Reviews of B&B HOTEL Aix-en-Provence Le Tholonet

2 out of 5
B&B HOTEL Aix-en-Provence Le Tholonet
531, Avenue Paul Julien, Nationale 7, Le Tholonet, Bouches-du-Rhone

Reviews

8.0

Very good

Rating 10 - Excellent. 97 out of 317 reviews" "
Rating 8 - Good. 154 out of 317 reviews" "
Rating 6 - Okay. 40 out of 317 reviews" "
Rating 4 - Poor. 18 out of 317 reviews" "
Rating 2 - Terrible. 8 out of 317 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place for a stop while driving by. Room was clean and there are shops and restaurants within walking distance. Close to highway/autoroute
Stayed 1 night in Oct 2023

8/10 Good

eric

Liked: Cleanliness, room comfort
Very comfy. poor location. 2 hotel w/ name B&B...
I arrived in town late. Took the bus to the B&B to find out after the bus stopped that there is 2 B&B in town. HAd to walk 4 km to the proper one. Arrived a little before midnigth. Had to be at Gare Routiere by 10. No Bus on sunday until 10:05. Had to walk another 3.5 km to first but. Arrived late. BEST bed i had in a long time. Arriving is all computer. Had no code to open door. the guy on intercom was semi-helpfull. The 2 ladies in morning were super nice. (front desk & breakfast) So all in all if you have a car. very comfortable bed & pillows. If you are with public transportation. Find a better location. I would go again if not pressed by time.
Stayed 1 night in Dec 2022

6/10 Okay

Mansour

Travelled with group
Liked: Cleanliness
Too small room!
Stayed 1 night in Jul 2022

6/10 Okay

Mansour

Travelled with group
Liked: Cleanliness, staff & service
Too small room and bathroom!
Stayed 1 night in Jul 2022

10/10 Excellent

patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful, friendly and very efficient.
Stayed 1 night in Nov 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Property conditions & facilities
A little difficult to check in if the front desk wasn’t open. The phone support guy found our reservation but said it had not been prepaid. We had to insert credit card and pay at the front door kiosk. Thankfully a young woman came out and let us in. She got it figured out. We had already paid so she refunded our credit card. The rooms were clean enough but very small. And there was no hair dryer. As we are travelling for 32 days we did not give up clothes room in our suitcases for one. This is the first hotel that we have come across that hasn’t had one. and no laundry facility. It seems like the perfect place to have it. But good location. And staff was nice.
Stayed 3 nights in Sep 2019
Response from la reception on 29 Sept 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Jul 2019

10/10 Excellent

Choi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Free parking!
Great facilities! Having driven along the southern coast of France, and staying at various types of accommodation - was very thankful to finally find one with ample and FREE parking! Rooms were spacious, modern, very clean, with good WiFi. Average breakfast, amenities like hairdryer/iron can be organized for 20 euro deposit. Felt safe in the area and hotel as a solo female travelled. Would definitely stay again!
Stayed 1 night in Jun 2019

8/10 Good

Janet

Liked: Staff & service
An OK hotel for the price
Quite a basic hotel like most in this chain. Restricted reception opening hours. Good parking facilities. Air conditioning was a blessing in the summer heat.
Stayed 2 nights in Jun 2019

6/10 Okay

Marc

Not so clean, the people at the breakfast were nice, and the breakfast good, the ones that clean the room including their manager could not even replied a good morning, for 3 days in a row, very unhappy people, the air conditioning is non existent, the location is good, the Wi-Fi is just okay.
Stayed 3 nights in May 2019

6/10 Okay

Changfan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
The room was clean and the employees were friendly and helpful. The location far away from city area. It would be a good choice only if you drive there.
Stayed 1 night in Oct 2018

8/10 Good

Sophia, USA

Liked: Cleanliness, property conditions & facilities, room comfort
Nice no frills hotel in a quiet location that's about 15 min away from city center. I liked that it was so close to the highway so we can get on our way after leaving. There really isn't much staff there as everything is automated but we had no issues. Free parking was good too.
Stayed 1 night in Oct 2018

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good alue in Aix-en-Provence
The place was pretty much as advertised, clean and comfortable though the rooms were a bit small. The only thing that was slightly disappointing was the bacon and eggs they served at breakfast; they were, respectively, undercooked and runny. Other than that, fine.
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good very reasonably priced hotel
A no frills budget hotel but friendly staff and clean comfortable rooms. I had in error booked a smoking room. When I asked for a non smoking room they found me one immediately. The beds are comfortable, good shower and excellent air conditioning. For the price I don’t think you can beat it.
Stayed 2 nights in Jul 2018

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and clean
This hotel is good value for the tariff.
Stayed 1 night in Oct 2017
MERCI

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017
MERCI

10/10 Excellent

moty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we arrived late . the only way to get to the hotel was with a code we did not get. took long 5 minuts to get help through the inter-phone. the rest was ok
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

BEN SLIMANE, Tunisia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will be back
Good stay

8/10 Good

Ron, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay on the edge of Aix-en-Provence
This hotel brand is about keeping it affordable and providing value. We were four in a family room, which served our needs perfectly. Doesn't have all the frills of a more expensive hotel, but that is reflected in the price. Even the reception staff hours are limited to keep costs down. All doors have electronic locks, for which you are given a single code that works for carpark gate, hotel entrance door, and your room door. Simple!

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever
Worst hotel I've ever stayed in. Room was absolutely filthy, really difficult to fet to, very noisy, tiny beds, cramped room and a stale smell in the room.

4/10 Poor

Jean, Worksop

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small rooms and very basic.
The entry procedure was dreadful for anyone new to the system. The instructions on how to start were not in English so very complicating. The assistance phone never explained how to start and was wanting to get off the phone to answer other calls. There was nobody on reception to help us when we arrived at 3-00pm

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing stay
Unfortunately, this was not a very pleasant experience. This is one of the noiseiest hotels I have stayed in. Avoid the ground floor, rooms 17 and 15 as they are next to the reception and you can hear everything associated with a hotel lobby. Also the reception is unmanned a lot of the time. You have to input codes to access your room and the hotel itself. I arrived back at the hotel one night and the access code would not work for my room. There is an intercom service in the lobby that you have to talk too if you have ant issues with your stay. The people who are at the other end are actually in Paris. I explained my situation and they were incredibly unhelpful and rude. They cut me off on 3 occasions and I could hear laughing in the background. They showed that they were not at all concerned with my predicament of being locked out of my hotel room at 2.00am in the morning. After trying the intercom for a fourth time, my friend managed to access the room. This situation was completely unacceptable and is clearly one of the drawbacks of not having a 24 hour manned reception. All in all it was a poor stay and I would not recommend staying here due to the noise levels, the unprofessionalism of the staff at the head office and the fact that you cannot talk to anybody if issues arise.

6/10 Okay

Anna, Moscow

Liked: Staff & service, property conditions & facilities
Choose the hotel only if you have a car, a bit too far away from downtown and beware of rush our traffic. Has free parking. Wifi. Bakery nearby.

10/10 Excellent

Joan, Shropshire, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Our stay was excellent overall apart from the unwelcome reception we received on arrival..

8/10 Good

Jean-Guy, Pearl City HI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good if you need to get out of Aix quickly
Small do-it-yourself hotel just outside of town. Good if you need to get out of Aix-en-Provence quickly and go east. Doesn't cost a lot and has a minimal staff, if at all.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a comfortable modern hotel which met the needs for our stay. we would use this hotel again.

10/10 Excellent

Florence P, West Texas, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Very pleasant and comfortable in a charming little town that is very close by.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Thibaut

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top
Top. Par contre entrée du parking assez compliqué avec un gros véhicule. Mais à part ce détail top
Stayed 1 night in Feb 2024

10/10 Excellent

Raquel

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from réceptionne on 23 Dec 2023
Je vous remercie pour ce retour. Je suis sincèrement heureux d'apprendre que notre travail et nos efforts pour vous satisfaire ont été appréciés.

8/10 Good

Michel

Liked: Cleanliness, staff & service, property conditions & facilities
L'ensemble est bien sauf les oreillers gros,durs.
Stayed 1 night in Nov 2023

2/10 Terrible

kim

Stayed 1 night in Sep 2023

10/10 Excellent

Frang

Stayed 1 night in Jul 2023

4/10 Poor

Bernard

Stayed 1 night in Jul 2023

6/10 Okay

Jean-Luc

Travelled with family
Disliked: Staff & service
Mauvaise expérience
On ne peut pas dire « service hôtelier » avec si peut de personnel qualifié… sur les 5 nuits, 2 fois la chambre n’a pas été faite. Le distributeur de boisson en panne (numéro 44 eau) tout le séjour.. avec cette chaleur aucune initiative pour combler ce manque (ex: mettre une fontaine à eau ou vendre des petite bouteilles) non rien … débrouillez vous. Et le dernier jour machine à café chocolat et autre pour le petit déjeuner en panne… toujours aucune initiative (ex: mettre une cafetière toute simple en dépannage ou mettre le distributeur payant gratuit le temps de la réparation) non rien… nous avons pris 2 café à la machine payante… je vous parle pas des œufs brouillés lard et saucisse… Bref n’appelez pas ça un hôtel dites plutôt des chambres en location avec possibilité de vous débrouiller pour déjeuner, boire et peut-être faire votre lit … Merci
Stayed 6 nights in Jul 2023

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Accueil juste correct, chambre près de la réception et donc bruyante.
Stayed 1 night in Jul 2023

8/10 Good

Serge

Travelled with family
Liked: Cleanliness, staff & service
Globalement assez satisfaisant
Stayed 3 nights in Jun 2023

8/10 Good

giovanni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but needs maintenance
Nice and clean hotel. Bathroom not ok Wifi is very good.
Stayed 1 night in Jul 2023

8/10 Good

Adriano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Emergencial
Checkin confuso pq o código de abertura de portão da garagem só será dado após o checkin eletrônico, então tem q deixar o carro na rua antes de entrar. Limpeza do quarto deixou a desejar, assim como o ar condicionado q nem resfria o quarto.
Stayed 4 nights in Jun 2023

4/10 Poor

Djamel

Stayed 6 nights in Jun 2023

8/10 Good

Georges

Stayed 1 night in May 2023

8/10 Good

Georges

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

maxence

Stayed 1 night in May 2023

10/10 Excellent

Rachel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour d’une nuit
Personnel accueillant et à l’écoute J’avais demandé une chambre « calme » si possible et elle était très très calme🙏 Excellent petit déjeuner. Je recommande vivement
Stayed 1 night in May 2023

8/10 Good

Elisabeth

Disliked: Cleanliness
bravo pour les produits français de qualité au petit déjeuner
Stayed 1 night in Apr 2023