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Reviews of Aquatis Hotel

4 out of 5
Aquatis Hotel
Route de Berne, 148, Lausanne, VD

Reviews

8.8

Excellent

Rating 10 - Excellent. 321 out of 615 reviews" "
Rating 8 - Good. 213 out of 615 reviews" "
Rating 6 - Okay. 56 out of 615 reviews" "
Rating 4 - Poor. 15 out of 615 reviews" "
Rating 2 - Terrible. 10 out of 615 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Jens

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good price to quality ratio
Stayed 2 nights in May 2024
Response from Aquatis Hotel Reception on 21 May 2024
Dear Jens, we would like to thank you for taking the time to give us your feedback on your experience at our establishment. We are delighted that your entire stay lived up to your expectations. We look forward to welcoming you back soon! Julie

10/10 Excellent

venkata bharadwaj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Pretty close to city center
Stayed 1 night in Apr 2024
Response from The Reception Team on 18 Apr 2024
Dear Venkata; We would like to thank you for taking the time to review your experience at our establishment. We are delighted to see that your stay lived up to your expectations.. We look forward to welcoming you back!

10/10 Excellent

Aymeric

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Feels a like brand new building from a big hotel chain.
Stayed 2 nights in Feb 2024
Response from Reception on 26 Feb 2024
Dear Aymeric,Thank you so much for your nice feedback !Have a nice day,Best regards,

8/10 Good

Beatrice

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Conveniently located right above the subway station. Rooms are clean, but very small and basic. The hotel is by a highway so it is also a bit noisy. The hotel restaurant is not good at all.
Stayed 6 nights in Feb 2024
Response from Marlene on 10 Feb 2024
Dear Beatrice,Thank you very much for taking the time to leave a review. We're glad to see that evrything went quite well during your stay. We'll take good note of any improvment we can do to satisfy our customers.Best regards,

10/10 Excellent

Austin, Morges

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all around stay. Great facilities, nice staff, good breakfast, easy to get to city center
Stayed 2 nights in Jan 2024
Response from Déborah on 22 Jan 2024
Dear Austin,We thank you so much for your nice feedback !Best regards,

10/10 Excellent

Yeshar

Stayed 2 nights in Dec 2023
Response from Marlène on 27 Dec 2023
Cher Yeshar,Un grand merci d'avoir pris le temps d'évaluer votre séjour et pour cette note positive. Nous sommes ravis de constater que tout s'est bien passé. On se réjouit de vous accueillir à nouveau lors d'une prochaine occasion. Meilleurs vœux pour 2024

2/10 Terrible

Torsten

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Cannot recommend at all - A/C went crazy making loud noises all night long such that it was impossible to sleep. Room could not be switched, and the administration only makes snarky comments instead of making up for it in any way. I'm an experienced traveler with 50 nights this year - this was the worst hotel of 2023 for me!
Stayed 2 nights in Sep 2023
Response from Lou on 4 Nov 2023
Dear Torsten,We would like to thank you for taking the time to comment on your experience at our hotel.We take note of your comments in order to significantly improve our services.We apologize for the inconvenience.We look forward to seeing you again.Best regards.

8/10 Good

Richard, Reno

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay. Lovely views and great outdoor space to enjoy drinks and lovely fountain. Food was good with nice selections. The best part was the fact you walked out the door to the metro stop and access to what the town has to offer. Overall Lausanne is a lovely stop.
Stayed 3 nights in Sep 2023
Response from Deborah on 13 Oct 2023
Dear Richard,Thank you very much for your positive review. We are delighted that your stay went well.We look forward to seeing you again soon :)

8/10 Good

Andor

Business traveller
Liked: Cleanliness, staff & service, room comfort
Great staff at restaurants.
Stayed 1 night in Sep 2023
Response from Déborah on 4 Oct 2023
Dear Andor,Many thanks for sharing your opinion!We are delighted that our restaurant staff lived up to your expectations.Best regards,

10/10 Excellent

Natalia

Stayed 2 nights in Sep 2023
Response from Déborah on 13 Oct 2023
Chère Natalia,Un grand merci pour votre avis très positif !Au plaisir de vous compter à nouveau parmi nos clients.Un très bon week-end,

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
Great service, great view, very clean ,very good hotel .
Stayed 2 nights in Aug 2023
Response from Deborah on 18 Aug 2023
Dear Cristina,Thank you for your nice feedback !Kind regards,

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice
Decent hotel located above the subway stop + a short 10 minute subway ride into downtown Lausanne. Plenty of parking. Free subway ticket for duration of stay. Room was pleasantly cool during heatwave. No complaints, aside from the somewhat pricy onsite dining options.
Stayed 2 nights in Jul 2023
Response from Deborah on 18 Aug 2023
Dear Patrick,Thank you for your very positive review. We are delighted that everything went smoothly and that you were able to use the transport tickets.Best regards,

10/10 Excellent

Deniz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice hotel. big rooms, clean and convenient
Stayed 1 night in Jul 2023
Response from Marlène on 24 Jul 2023
Dear Deniz, Thank you very much for your very positive review! We are delighted that everything went well during your stay and we hope to welcome you again soon :)

10/10 Excellent

Ma Tricia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like the ambiance, the train station is just at the basement of the hotel and many choices for breakfast. It took sometime before we felt the aircon of the room.
Stayed 1 night in Jun 2023
Response from Déborah on 25 Jun 2023
Good afternoon, We thank you so much for your nice feedback :)Kind regards,

10/10 Excellent

Grace

Travelled with group
Liked: Cleanliness
Air conditioning when the weather is hot
I like the hotel very much but the only thing is that you need to have air conditioning when the weather is hot because is very uncomfortable to sleep with the window open and the noise of the highway nearby
Stayed 5 nights in Jun 2023
Response from Déborah on 16 Jun 2023
Good afternoon,Thank you for your feedback !We don't have AC but a mineral system...This is compulsory for all new hotels in Switzerland. That's why we have fans at the reception.Kind regards,

10/10 Excellent

Jacquelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing. Had everything we were looking for in our stay. XL room is excellent for facilities. Staff is incredibly kind and accommodating. Game room is great for kids. Super convenient parking. Super clean. Aquarium access right from the hotel along with your discount for staying at the hotel. We were very very satisfied. Only thing I’d say is restaurant hours are a little restrictive on weekdays, but otherwise, I couldn’t ask for better, and I’d stay here again in a heartbeat!
Stayed 1 night in Feb 2023
Response from Déborah M. on 12 Mar 2023
Dear Jacquelle,Thank you very much for your opinion!Your very positive comment pushes us even more to give the best to satisfy our customers.We would be delighted to welcome you back to our hotel !Kind regards,

8/10 Good

Carola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were very comfortable and the climate control was good. There was no minifridge to keep my food in, unfortunately. The bathroom was spacious and modern.
Stayed 1 night in Nov 2022
Response from Déborah M. on 29 Nov 2022
Dear Carola,Thank you for your comments!A fridge is available for guests at the reception.Kind regards,

10/10 Excellent

Mahsa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, with modern decoration and a comfortable bed. It was basic but spacious. (No kettle or coffee maker)
Stayed 1 night in Aug 2022
Response from Déborah M. AQUATIS HOTEL**** on 21 Aug 2022
Dear Mahsa,We thank you so much for your feedback.For the kettle, there is one in the common room which is open 24h/24

6/10 Okay

Gianni

Stayed 1 night in Jul 2022
Response from Déborah M. on 8 Aug 2022
Cher Gianni, Nous vous remercions d’avoir pris le temps de laisser un commentaire à la suite de votre séjour dans notre hôtel. Meilleures salutations,

10/10 Excellent

Jongmoon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious parking area, Very quiet and peaceful environment, Easy to access downtown and express way
Stayed 1 night in Jul 2022
Response from Déborah M. on 8 Aug 2022
Dear Jongmoon, Thank you very much for having taken the time to share your review regarding your last stay with us. Best regards,

10/10 Excellent

GEORGIOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from Déborah M. on 8 Aug 2022
Cher Georgios, Nous vous remercions pour votre retour positif à la suite de votre séjour dans notre hôtel. Meilleures salutations,

10/10 Excellent

Darja

Stayed 1 night in Jul 2022
Response from Déborah M. on 8 Aug 2022
Chère Darja, Nous vous remercions d’avoir pris le temps de laisser un commentaire à la suite de votre séjour. Meilleures salutations,

10/10 Excellent

Graham

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

4/10 Poor

Mr

Liked: Cleanliness
Stayed 2 nights in Jun 2022

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roberts biee
Really very nice
Stayed 1 night in Jun 2022
Response from Arnaud C. on 26 Jun 2022
Dear Robert, Thank you for taking the time to fill out our form and also for your excellent rating. We look forward to welcoming you back to our establishment. We wish you a very nice week Best regards

8/10 Good

Miles, Indian Wells

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was new, clean and friendly attached to the new large aquarium. It has its own Metro stop which takes you to all the sights very quickly and easily. Unfortunately the hotel room were very small and basic. No fridge or coffee. Good value and easy access to sights but out of the way
Stayed 1 night in May 2022
Response from Arnaud C. on 26 Jun 2022
Dear Miles, Thank you for taking the time to fill out our form and also for your excellent rating. We look forward to welcoming you back to our establishment. We wish you a very nice week Best regards

8/10 Good

Snizhana

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice. Good restaurant.
Stayed 1 night in Apr 2022
Response from The reception on 28 Apr 2022
Dear Snizhana, Thank you for taking the time to rate our hotel. Thank you very much for your excellent rating! We are happy that you enjoyed your stay with us! We'll let the chief know that you like the restaurant. We look forward to welcoming you during your next stay in Lausanne. Please accept our best wishes,

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2022

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied
Excellent service/reception and value for money!
Stayed 1 night in Dec 2021
Response from Manon L on 22 Dec 2021
Dear Andrew, We thank you for reviewing our hotel. Thank you very much for your kind feedback and mark ! We hope to see you very soon in our hotel. We wish you an excellent Season's greetings ! Best regards, Manon

10/10 Excellent

Pascal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Manon L on 29 Nov 2021
Cher Pascal, Nous vous remercions d'avoir pris le temps d'évaluer notre établissement et merci beaucoup pour votre excellente note. Nous sommes impatients de vous accueillir à nouveau pour un autre séjour. Cordialement

10/10 Excellent

Lorenz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good stay
all good this time, the confirmation from hotels.com on the free parking had arrived in time
Stayed 3 nights in Nov 2021
Response from Manon L on 29 Nov 2021
Dear Lorenz, Thank you for your feedback and this excellent mark. We are glad to see you enjoyed the free parking for VIP and Premium VIP guests. See you soon ! Best regards

8/10 Good

Paul

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great modern hotel except poor dinner
Wonderful hotel with a great spa. Room comfortable and modern. Checkin service was very professional. However extremely disappointed on the service, the quality and quantity of the "filets de perche". Not only did the plate come with 4 filets of perch (38chf), i must admit size was good, but also they charged me 5chf extra for the french fries when i asked for replacing the steam potatoes. It left me hungry, besides it didn't come with tartar sauce. Breakfast (20chf) was decent and very satisfactory. Overall i would stay there again but not to have dinner there.
Decent and satisfactory breakfast for the price of 20chf
Expensive four filets of perch (38chf) plus de 5chf extra for french fries
Stayed 1 night in Nov 2021
Response from Manon L on 29 Nov 2021
Dear Paul, Thank you for this note and for your comments. We are glad to read you globally enjoyed your stay in Aquatis hotel. About your restaurant feedback, we have forwarded it on to our restaurant manager. As of January 2022, a new chef will take over the kitchen of the restaurant, with a new offer. We hope to see you again soon to try our new menu. We wish you a nice day, Sincerely

10/10 Excellent

Dusan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Manon L on 29 Nov 2021
Dear Dusan, Thank you for your feedback. We hope to see you again very soon. Best regards

8/10 Good

Lorenz

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Rough start, nice after that
The staff at check-in was rude. He told me I had to pay CHF 18 per night for parking because Expedia had not confirmed my status, even though I showed him a screenshot. I had to insist 3 times, otherwise I would have been charged. Room upgrade was not offered either. Other than that it was a pleasant stay, good rooms, very clean, all nice. Too bad they don’t realize that the first impression matters…
Stayed 2 nights in Oct 2021
Response from Manon on 4 Nov 2021
Dear Mr Gross, We are sorry to read your comments. We confirm you parking is free for you as you are a Premium VIP guest. Room upgrade is upon availability, unfortunately, this time it was not possible to upgrade you. We remain at your diposal for any further information. Best regards, Manon

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for price paid
Close to the motorway, very new and clean, with great spa facilities and close to the Aquarium. Friendly staff and great value for price.
Stayed 1 night in Oct 2021
Response from The reception's team on 12 Oct 2021
Dear Pierre, Thank you for your positiv feedback. We hope that you'll come back soon in our hotel. Kind regards

10/10 Excellent

Vinod

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable hotel in a decent location
Nice and comfortable hotel, friendly staff. No complaints on that.They we’re quick to accommodate and make changes to my room on the spot without any issues. I only wish the hotel had a simple thing like a tea/coffee machine or a kettle with tea bags and coffee satchets. Would make the mornings so perfect. Nice location even though I don’t think it was the city center. There are some cafes and restaurants as also supermarkets and pharmacies not too far from the hotel and within a 5 minute walk. Served my needs.
Stayed 2 nights in Sep 2021
Response from The reception team on 30 Sept 2021
Dear Vinod, Thank you for your positiv feedback. We hope to see yo soon in our hotel. Kind regards,

8/10 Good

charles

Stayed 2 nights in Sep 2021

10/10 Excellent

Craig

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, contemporary
Excellent as usual. Clean, contemporary, easy access to Metro
Stayed 1 night in Aug 2021
Response from Manon L on 8 Oct 2021
Dear Craig, Thank you for your comment and excellent mark ! Hope to welcome you back very soon. Kind regards, The Hotel Team

8/10 Good

Michelle

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Happy with Stay
Location is super convenient, right over the metro station so it’s really easy to get anywhere into Lausanne's city centre. We had the family room, so the room was really spacious and very comfortable. Service was generally good too. Happy with the overall stay.
Stayed 2 nights in May 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

8/10 Good

Moshe

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Metro station directly hotel made it convenient.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to lausanne downtown, easy transport, aqairium superb
Stayed 1 night in Dec 2019
Response from Y.Oscar on 4 Jan 2020
Dear guest, Thank you for your kind comment. It seems that your stay at Aquatis Hotel was really nice. We hope to see you again in a near future. Best regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and convenient
Very nice rooms and great staff. The bed slept very well. They also give you a metro pass with your stay, and the metro drops off right at the hotel. So, very convenient
Stayed 4 nights in Dec 2019
Response from Y.Oscar on 4 Jan 2020
Dear guests, Thank you very much for your kind comment. I can see that your stay with us was really good. I hope you'll enjoy it again in the future. Best regards

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019

8/10 Good

Ryad

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

jasdeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel, friendly staff, shame I didn't get a chance to check out the aquarium!
Stayed 2 nights in Sep 2019
Response from Y.Oscar on 23 Oct 2019
Dear guest, Thank you verry much for your kind comment. It will be a pleasure to welcome you again soon so you can enjoy a journey in our beautifull aquarium. Best regards, Y.Oscar Responsable de réception.

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Ibrahim Cem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is very new and every aspect we experienced, i.e. accommodation & reception staff ticked all the boxes.
Stayed 1 night in Jul 2019