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Reviews of Nightcap at Riverside Hotel

3.5 out of 5
Nightcap at Riverside Hotel
407 West Tamar Highway, Launceston, Riverside, TAS

Reviews

8.4

Very good

Rating 10 - Excellent. 326 out of 775 reviews" "
Rating 8 - Good. 327 out of 775 reviews" "
Rating 6 - Okay. 84 out of 775 reviews" "
Rating 4 - Poor. 24 out of 775 reviews" "
Rating 2 - Terrible. 14 out of 775 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Jody, Currimundi

Travelled with family
Liked: Cleanliness, staff & service
Stayed here 2 nights to see Launceston. Unit was clean & comfortable.
Stayed 2 nights in Mar 2024

10/10 Excellent

stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Central for work purposes
Stayed 1 night in Mar 2024
Response from Bec on 19 Mar 2024
Thank you for your review.

2/10 Terrible

Sierra

Travelled with family
Disliked: Property conditions & facilities
1st of all night manager forgot to put my key out, and I looked everywhere there was no afterhour number to call at all. I need to seek help from other guest during late night around 11.30pm. And the funny thing is the # on the information card is a city security # and the customer service lady said this property in not under their management, and give me another to try. I need to make few phone calls to get the night manager out during 1am. 2nd after we checked in to that room. We found a lots of ants everywhere. I have to move my bed away from the wall to be able to sleep. 3rd i reported to housekeeper about the ants they said they are suffering ants these few days. If you know there is a problem. Should you try to solve it first????? 4th I reported those problems to the front desk a Nepal guy or India guy and after an hour I received a call from Motel the lady over the phone asked how was your check in last night and how was everything going? I was confused seems they didn't reported those problems to their manager and they didn't communicate with eachother at all. Really disappointed stay.
Stayed 2 nights in Feb 2024
Response from Bec on 23 Feb 2024
Thank you for taking the time to leave a review. We are saddened to hear of your experience with your late check-in. In the summer months we do keep on top of all ant issue and since your correspondence about this issue we have taken corrective action.The security company on our cards is the company that we do use so unsure of the confusion.We do sincerely hope you enjoyed your stay with us and your visit to Launceston.Riverside team

10/10 Excellent

Adam, Minto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spotless and clean. Extra comfortable bed and excellent eating options located at the hotel. Good location 5 minute drive from city centre. Laundry facilities are available at the hotel.
Stayed 2 nights in Feb 2024
Response from Bec on 23 Feb 2024
Thank you for your fantastic review.team riverside

10/10 Excellent

Murray

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Lots of road noise!
Stayed 3 nights in Feb 2024

10/10 Excellent

Sandra

Stayed 1 night in Feb 2024

10/10 Excellent

Sonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Launceston, lovely inside in the rooms. Staff friendly and helpful 😊
Stayed 4 nights in Feb 2024

10/10 Excellent

Sandra

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Cameron

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and staff were amazing and the food.was mouth-watering. And i also like.to say the cleaning staff her name i think.was rebbaca shes freindly and great at her job
Stayed 1 night in Jan 2024

8/10 Good

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite nice, clean,
Stayed 2 nights in Jan 2024

10/10 Excellent

Kelly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Bec on 23 Jan 2024
Thank you for your great review. We are glad you you enjoyed your stay at Nightcap riverside.

8/10 Good

thu

Stayed 2 nights in Jan 2024

10/10 Excellent

Dawn

Stayed 1 night in Dec 2023

4/10 Poor

Tony

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
Noisy and staff are quite unwelcoming, over charged for kids meal and ice cream never came
Response from Bec on 26 Dec 2023
We are saddened to hear about your experience. We pride ourselves on great customer service. The price has increased on our Kid and senior menu we do hope this does not deter you from dining with us in the future.Kind regards

10/10 Excellent

Verified traveller

Travelled with family
Ok
Stayed 4 nights in Dec 2023

10/10 Excellent

Collette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Wai Tsun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Sharon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Kye

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Linda

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Liz

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Great location, unit was modern, clean and great for the price. Shower was not good, the temperature went from normal to extremely hot in seconds, so couldnt really have a decent shower as it was cold,hot,warm...very annoying.
Stayed 2 nights in Oct 2023
Response from Bec on 30 Oct 2023
Thank you for taking the time to leave review. We will look into the issue with the hot water.

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideally located a 15 minute drive from the city, rooms renovated to a high standard. With a separate bedroom with twin beds, queen bed , sofa bed and kitchenette we found the accommodation provided great value. On-site Hotel & restaurant an added bonus. Will definitely book again.
Stayed 2 nights in Oct 2023
Response from Bec on 30 Oct 2023
Thank you for your great review. We hope to see you again very soon.Kind regards

6/10 Okay

Sarah

Travelled with family
Liked: Staff & service, amenities
We had an issue with little gnat like bugs the first night. I asked if they had any flying insect spray, but none was available. I ended up sprinkling dish soap on them to kill them. I don't think it was the fault of the hotel, they were outside everywhere, but was kind of unpleasant.
Stayed 2 nights in Oct 2023

10/10 Excellent

Hossein

Liked: Cleanliness, staff & service, property conditions & facilities
It was easy to accommodate and look and travel safely around Launceston.
Stayed 3 nights in Oct 2023

8/10 Good

Lynda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Can park outside your room if you get in early. Dinner at the tavern was good and right there. Room is not very sound proof so you hear everything going on outside.
Stayed 1 night in Oct 2023

10/10 Excellent

Marten

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Riverside Rest
It was spacious. Wifi signal was very weak and not able to use. Other than that staff were amazing and friendly and helpful
Stayed 1 night in Sep 2023
Response from Bec on 30 Sept 2023
Thank you for your review.

10/10 Excellent

Sandra

Stayed 1 night in Aug 2023

10/10 Excellent

Sandra

Stayed 1 night in Aug 2023
Response from Bec on 16 Aug 2023
Thank you for your great review.

10/10 Excellent

Vincent

Stayed 1 night in Aug 2023
Response from Bec on 16 Aug 2023
Thank you for your great review.

10/10 Excellent

Danial

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and spacious. Well suited for families on a budget. Great amenities.
Stayed 1 night in Jul 2023
Response from Bec on 24 Jul 2023
Thank you for your review. We are happy you enjoyed your stay with us. Hope to see you again soon

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friday nightcap.
The room was spacious and clean and the bed was comfy. We thought it was a bit odd to find a toaster but no knife or plates. We bought our cereal with us but had no bowl or spoon to eat it with. Other than that, it was fine.
Stayed 1 night in Jun 2023
Response from Bec on 24 Jul 2023
Thank you for taking the time to leave a review. Now that this has been brought to our attention, this will defiantly be looked a.Kind regards

10/10 Excellent

Cody

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great value for money. Staff very friendly and accommodating. Meals were good at the venue as well, and cheaper compared to other places we had been while on holiday's.
Stayed 1 night in Jun 2023
Response from Bec on 24 Jul 2023
Thank you for your great review.

10/10 Excellent

mark

Stayed 1 night in May 2023

8/10 Good

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Plenty of room, good bathroom, comfy beds.
Stayed 1 night in May 2023

10/10 Excellent

Joon

Stayed 2 nights in Apr 2023

8/10 Good

adam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and ezy to park car
Stayed 2 nights in Apr 2023
Response from riverside reception team on 27 Apr 2023
thank you for your review of our property we appreciate you taking the time to give us your feedback

10/10 Excellent

Shaun

Travelled with group
Liked: Cleanliness, staff & service
Convenience, simple but all you need in the bedroom. Good prices and tasty food, staff were top notch, and very helpful.
Stayed 1 night in Apr 2023
Response from riverside reception team on 27 Apr 2023
thank you for your great review riverside team take pride in our customer service

10/10 Excellent

tracy

Stayed 1 night in Mar 2023
Response from riverside reception team on 27 Apr 2023
thank you for great review

10/10 Excellent

Tracey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, bathroom facilities were good. The dining room was convenient, the staff were friendly and attentive and the food was delicious
Stayed 1 night in Mar 2023
Response from riverside reception team on 27 Apr 2023
thank you for you amazing review riverside team takes pride with our customer service and presentation with our accommodation

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great value and service. Discount quality meals on site. Close to all tourist spots. Very impressed that unit had daily unit servicing.
Stayed 3 nights in Mar 2023
Response from riverside reception team on 27 Apr 2023
thank you for your amazing review we are glad you are happy with our services and facilities on your stay we look forward to see you again in the future

10/10 Excellent

Rajendra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a comfortable stay. All arrangements were in place Location is very convenient.
Stayed 1 night in Mar 2023
Response from riverside reception team on 27 Apr 2023
thank you for your review we try to make everyone's stay as comfortable as possible

8/10 Good

Louise

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and clean.
Stayed 2 nights in Mar 2023
Response from riverside reception team on 27 Apr 2023
thank you for your review

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
Great place to stay because of the helpful staff, good restaurant and acceptable price
Stayed 1 night in Feb 2023
Response from riverside on 23 Feb 2023
Hi Sandra,Thank you for your lovely review, we are so happy you enjoyed your stay with usKind regards, Riverside team

6/10 Okay

Emesha

Stayed 1 night in Feb 2023

4/10 Poor

pat

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Wifi was non-existant and river view is a misnomer - not even close
Stayed 4 nights in Feb 2023
Response from riverside on 23 Feb 2023
Hi Pat,We are very sorry you experienced wifi issues, we have our IT Team looking at this now.Kind regards,Riverside Team

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
King size bed was comfortable, which was important to us.
Stayed 1 night in Feb 2023
Response from riverside on 23 Feb 2023
Hi Peter,Thank you for your review we appreciate your comments and are so glad you enjoyed your stay with us.Kind regards, Riverside Team

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and clean and bed was very comfortable
Stayed 2 nights in Jan 2023
Response from riverside on 28 Jan 2023
Hi Amy,Thank you for your lovely review, we are so glad you enjoyed your stay with us. Hope to see you again on your next visit.Kind regards, Riverside Team

10/10 Excellent

Carla

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean property and very welcoming staff. Comfortable beds
Stayed 1 night in Jan 2023
Response from riverside on 28 Jan 2023
Hi Carla,Thank you very much for your great review, we are very happy you enjoyed your stay with us. Hope to see you again when you are next visiting our area.Kind regards, Riverside Team

10/10 Excellent

Sandra

Stayed 1 night in Jan 2023
Response from riverside on 23 Jan 2023
Hi Sandra, thank you so much for your great review, we are very happy you enjoyed your stay with us. hope to see you again.Kind regards, Riverside Team