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Reviews of Holiday Club Saimaan Rauha

4 out of 5
Holiday Club Saimaan Rauha
Tiuruniementie 131, Lappeenranta

Reviews

8.4

Very good

Rating 10 - Excellent. 349 out of 1000 reviews" "
Rating 8 - Good. 499 out of 1000 reviews" "
Rating 6 - Okay. 109 out of 1000 reviews" "
Rating 4 - Poor. 35 out of 1000 reviews" "
Rating 2 - Terrible. 8 out of 1000 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Brenda

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Our room was beautiful, looked just like the photos. Lots of things to do. We came to visit a family member who moved here. The only downside was that no one is very fond of Americans, so demeanor and service changed quite a bit once we started talking and the knew we were from the US, it was made pretty obvious. Other than that the hotel and area are very nice places.
Stayed 5 nights in Jul 2023

6/10 Okay

Johanna

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2023

8/10 Good

Neea

Stayed 2 nights in Sep 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend on the banks of Saimaa
A large (for Finland) comfortable and diverse hotel on the shore of the lake with a good SPA complex.
Stayed 1 night in Aug 2022

6/10 Okay

James

Travelled with family
In the angry birds park, adults need to pay also, this is a rip off, 51 euro to have one child play is a run down play center(robbery). Also it took an hour in O'leary to even get our starters delivered. This is unacceptable.
Stayed 1 night in Apr 2022

10/10 Excellent

Jack

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good hotel enjoyed the stay
Stayed 5 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todella miellyttävä paikka viettää perheen kanssa lomaa.
Stayed 1 night in Jul 2021

8/10 Good

Johanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Positive experience
Getaway with 2 kids. Standard family room was spacious enough for me and my 2 children. Kids loved the spa, I maybe missed some natural light from there. Area is nice, close to lake which is extremely nice during summer but winter time not that much to do outside. Spa opened only 3 PM which was a bit dull to wait in the morning. Breakfast was a typical scandinavian, a bit unhealthy for my taste as I prefer berries over jams and fruits over juices but otherwise ok. Restaurants were a bit crowded right after the spa was closed and again some boring waiting time for the kids
Stayed 2 nights in Jan 2021

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

8/10 Good

Markku, Lahti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet room. Good and varied breakfast. Spa was good, lots of different pools but steam room missing. Nice staff.
Stayed 2 nights in Aug 2020

8/10 Good

Jarno

Liked: Room comfort
One night stay at superior king room
Ok stay, breakfast was quite crowded. Room was big, but some improvements needed for cleaning in especially bathroom that also was a bit worn out.
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Jun 2020
Response from Jenna, vastaanotto on 19 Jul 2020
Hei! Kiitos vierailustanne Holiday Club Saimaalla. Tervetuloa uudestaan! :)

8/10 Good

Annamari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good family environment
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

10/10 Excellent

Malcolm

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great holiday location
Great location, lovely staff and lots to do in beautiful area.
Stayed 1 night in Feb 2020

6/10 Okay

Milena, Los Angeles

Travelled with family
Liked: Cleanliness, property conditions & facilities
Poor and cheap breakfast for the cost which was paid. You have slippers in your room but they are not free, You need to pay 3,5 € for slippers 😒
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas holiday in Holiday Club Saimaa
We visited Holiday Club Saimaa during Christmas days in 2019 as a family of three people. The hotel is really nice, clean, located very close to Saimaa Lake. The complex also includes various cottages. There are no buses going to this hotel, so you will need to come by car or to take a taxi from Imatra (which will cost 20-25€ one way). Buffet breakfasts were tasty and varied. There are also several restaurants and a supermarket (which was closed during Christmas days). Hotel room was clean and had all essential items (kettle, mini fridge, hair dryer). On the 4th floor there is a room with a microwave and iron. Spa area is really nice for a hotel, though smaller than usual water parks. Sauna World includes 4 saunas and a pool (for additional 7€ price). What we really enjoyed, was a log-sauna and a hot tub on the roof terrace! It was nice to walk along the lake and enjoy the nature! It's a really good place to stay for several nights with a family or for couples!
Stayed 2 nights in Dec 2019

6/10 Okay

Vlad, Saint Petersburg

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
The suites are nice. Sink was clogged, no toothbrush or toothpaste. No complimentary waters (4 euro from mini bar).
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Did not love it
The view of lake Saimaa in the morning was gorgeuous, and the breakfast was great. Extra points for the bacon being perfectly crispy, a rare find in Europe. However, the room could have been tidier. Also, having travelled a fair amount, I have never come a cross a hotel that makes you pay for slippers as a hotel guest. Granted, we typically stay in relatively nice places, we were also surprised there was no conditioner available in the room. We asked for some at the reception, and were charged 2 euros for a single dose bottle. As a paying customer, I did not appreciate the sales call made the day before our arrival, to sell their timeshare plans. On that note, I could see our pre-school aged kids enjoying some of the aspects of the location, hence I would have hoped we could have liked it more.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Breakfast is worse and worse from visit to visit..
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in the suite just down from reception, room was amazing with views to the lake, which made it extra special Thing the let it down was the room turndown, gave us cut glass for drinking and paper cup for hot drinks. These weren’t replaced each day, turned bed down but didn’t fully make the bed and would’ve had to walk around a dress pillow which we purposely left on the floor Coffee is disgusting at breakfast But otherwise this is a seriously nice place.
Stayed 3 nights in Jun 2019
Response from Jenna, reception on 4 Jul 2019
Dear customer, Thanks for your feedback, it's important to us. We apologize about the room cleaning, we will inform the housekeeping manager. It was nice to hear that you enjoyed your stay! Hopefully we see you again. Have a nice summer!

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Nice weekend spot for couples or families
Lots of nice activities, e.g. padel field. Very affordable restaurants.
Stayed 1 night in Jun 2019

8/10 Good

Timo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from reception on 25 Apr 2019
Thank you for you feedback, welcome again to Holiday Club Saimaa!

6/10 Okay

Verified traveller

Stayed 4 nights in Dec 2018

10/10 Excellent

Andrew, St-Petersburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel in perfect place. Waterpark is best !
Stayed 1 night in Jul 2018

8/10 Good

Andre

Liked: Cleanliness, property conditions & facilities
The temperature in the room was to high (24.6 deg celsius) Breakfast was a disappointment.
Stayed 2 nights in Jul 2018

8/10 Good

Kim

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Great family concept but misleading.
When booking I did not realise it was Family oriented Hotel in the true sense of the word !! I’m sure families with young children would have a wonderful time here it is very well set up. For a traveller from overseas though who does not understand Finnish concepts of Family Holiday clubs the information is misleading as this type of Hotel was not what we had anticipated. However for a one night stay it was just fine. The family room we stayed in was tired looking but very clean and had a good sized bathroom. It has a very good Pizzeria, the beds were very comfortable and the staff friendly and we enjoyed a very beautiful sunset from the lakes edge.
Stayed 1 night in May 2018

8/10 Good

Natalia, SPb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One day vacation
Standard room (one was surprising - very simple disposable slippers in the room (!) were the subject for extra-costs of 3,5 Euro - I NEVER faced it anywhere and it was really cold in the room without ability to change the temperature inside), nice World of Sauna zone (also additional costs), simple breakfast and restricted dinner facilities: only pizza in one restaurant and hamburgers etc in the other. Without many expectations you find this hotel being quite average.
Stayed 1 night in Jan 2018
Response from Jenni/Reception on 27 Feb 2018
Hi, Thank you for your feedback. In castle and gant rooms (where we also have those slippers for sale) you can change the temperature by using the thermostat in radiator. We have also Le Biff restaurant, hope you will try that one next time. Welcome back again!

6/10 Okay

Marina

Liked: Cleanliness, room comfort
Disliked: Staff & service
Long wait at the reception for everything! The staff was always either on the phone right in front of a guest, or doing something else in the shop, or in the back room. In other words, nobody was readily available to serve a guest! Also had trouble returning a swim suit that I purchased in the shop on Level 0. After trying it on in the room I went downstairs to return it and was told that it was impossible because I had paid for it with a credit card. Such nonsense! The pool was overcrowded too, so we ended up going there once with my kids and never returned again. Although there are two elevators in the main building people get stuffed in one like sardines, instead of waiting for another elevator. On the bright side: their buffet breakfast and dinner were plentiful and good, hotel grounds are beautiful and well kept! there is enough parking and the rooms were clean.
Stayed 1 night in Nov 2017
Response from Vastaanotto on 14 Nov 2017
Thank you for taking the time to review our houtel. Our customres' satisfaction is very important for us, and with the feedback provided we try and improve our service and facilities. All of our guests are important for us, also the ones calling on the phone. We are sorry that you had to wait to get service at the reception, we will check the timing of the working hours to meet the needs of our guests better. Nice to hear that you enjoyed the selection of our buffet restaurant. We hope to see you again in the future! Best regards, Taru/ Front Desk Manager On Duty

8/10 Good

kseniya, St.Petersburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We booked the superior double room because on Expedia website was written that this room with a balcony. but We were given a room without a balcony!!!! the hotel representative said that this category rooms without a balcony. Windows do not open in the hotel room. The room was stuffy.
Stayed 1 night in Aug 2017
Response from Taru/reception shift manager on 25 Aug 2017
Hello, Thank you for your feedback! We are sorry that there was a misleading information on Expedia website. Unfortunately in any room category, we are unable to guarantee the balcony. We will check the info on the website. We hope to see you again!

6/10 Okay

Natalya, SPb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel for family holidays
Very big hotel with spa, aquapark, bowling and etc. Really busy, too busy for rest and relaxation. Probably, good for families with children but not for adults - I was with my adult daughter - it was...difficult... for both of us. I guess, time is not very good as it is the time of school holidays but I never want to repeat this experience.
Response from Jenni, Reception Manager on 8 Apr 2017
Hi, Thank you for your feedback. Winter holiday time is quit busy. I hope next time will be outside of high season, that you can enjoy our hotel better.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One Night Conference stay
Was there for business conference. Food and service were great! Both the pizzeria and catering for event. People all kind and friendly. Room was good. Bath a bit small. Conditions excellent. Would recommend for family holiday weekend year round.
Response from Vastaanotto on 8 Apr 2017
Hi, Thank you for your nice feedback. Glad to hear that everything went great and hopefully see you next time with your family and friends.

10/10 Excellent

Mikhail, St. Petersburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All is ok, as usual. New pizzeria is good. I dont like water in aquaspa this time.
Response from Vastaanotto on 14 May 2016
Hello Mikhail, glad you enjoyed our new Classic Pizza Restaurant! Sorry to hear the water in the aqua park was not to your liking - no changes has been made to the temperature of the water? Hopefully you will return to us soon!

10/10 Excellent

Chris, Nottingham, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel, picturesque location
stayed at this hotel for one night as it was hosting the gala diner at a conference I was attending. the hotel is located near a lake in the finish woods, has an aqua park which unfortunately had no time to visit. breakfast was open buffet. overall very please with room quality and price

8/10 Good

Rita, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family resort
Stayed here for a night while traveling the Lakes region. Nice hotel, very family oriented. We were a couple, so may have preferred elsewhere. I would recommend for people with children, as seemed perfect for them. I would have loved if they had a little beach so we could take a dip in the Lake, although cold, the option would have been nice. The Fish restaurant by the water was excellent!! OLeary's was NOT the No 1 sports bar, but once again would work well for families.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Great for a short family holiday but overly priced
Great for a short family holiday but overly priced.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Looks like hotel trying to save money
UUnfortunately..room was not well cleaned.there were remainse of food under bed and arm chairs.furniture is getting warn out even hotel is 3 years old. Surrounding still looks like construction side. Restaurant sport Bar are still good. In breakfast food was basic and diluted Apple and orange juices.

6/10 Okay

Traveller, Asia

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Park like
Mess breakfast , except inside the , it is like a public park !

10/10 Excellent

meld, helsinki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely family room
Very comfortable room with balcony, close to playground. Great bathroom, lovely grounds. Some confusion over whether there was a bed for our two-year old (there was) so we ended up making it up ourselves. Would definitely go again - lovely place to stay and many accommodation options. Even rooms for pets! Highly recommended!

10/10 Excellent

Karita

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Uusi hotelli ja hyvä saunamaailma. Saunamaailma voisi olla auki pidempää ja avautua jo aamusta aikaisemmin. Sinne ei tarvitsisi olla pääsyä yli 15v . Hiihtolomalla siellä metelöi lapset. Hirsisauna olis kiva että aukeaisi.
Stayed 1 night in Feb 2024

8/10 Good

Katja

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Hotelli itsestään oli hyvin mukava. R-kioskin toiminta takkuili ja asiakaspalvelu oli huonohko.
Stayed 1 night in Feb 2024

6/10 Okay

Verified traveller

Disliked: Staff & service
Ihan ok
Ihan ok kokemus, mutta hintalaatusuhde ei oikein nyt kohtaa. Aamupalalla ei tarpeeksi paikkoja. Ravintoloissa surkea palvelu, ei tarpeeksi henkilökuntaa. Tarjoilua sai odotella kohtuuttoman pitkään. Kylpylä ihan okei. 220e/yö ja vielä sen päälle kaikesta saa maksaa lisää kuten kertakäyttöläpökkäistä ja kylpytakeista. Tuskin tarvitsee tulla toisten käymään vaikka ihan ok kokemus muuten paitsi hintalaatu suhteelta
Stayed 2 nights in Feb 2024

4/10 Poor

Antti

Liked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Kati

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loistava hotelli
Loistava paikka. Kaikki palvelut saman katon alla
Stayed 2 nights in Feb 2024

10/10 Excellent

tiina

Stayed 1 night in Feb 2024

4/10 Poor

Antti

Liked: Cleanliness
Saimaan kylpylän arvostelu
Erityistoiveeseeni ei koskaan vastattu, eikä edes otettu huomioon sisäänkirjautuessa. Tämä oli todella sääli, vaikka ilmaisin kosinta aikeeni. Hotellin esittely/ opastus aika kehnoa. Hotellihuoneessa kertakäyttömukit jotka raapivat huulia juodessa. Pesuhuoneessa puoliksi irti oleva peitelevy ja vain perus yleis saippuaa. Valokatkaisimet olivat suunniteltu todella kömpelösti. Kaiken lisäksi aika mautonta pulittaa aivan kaikesta erikseen, kun on kylpylähotelliin kuitenkin tullut. Mm, kylpytakit,tossut,yhteiset saunat pariskunnille,kylpylän käyttö. O'learyessa palvelu sekä ruoka oli onneksi hyvää, joka vähän pelasti reissua. En kuitenkaan voisi suositella Saimaan kylpylää kellekään muulle, ikävä kyllä.
Stayed 1 night in Feb 2024