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I have been staying at this hotel quite frequently in the last year and it has gone downhill in the last few visits from housekeeping issues to (only a couple) rude staff. This visit in particular our bathtub was dirty (floor of tub with black/dirty spots, dried soapy handprints on the shower walls and pink stuff in corners of shower. When housekeeping was asked to clean and exchange linens, she was very rude and said “I don’t have your room on my list but here’s some towels”. Mone that works front desk is always friendly and helpful and the lady that manages the breakfast is always sweet. Rooms and hotel in general is nice and clean (other than this visit with bathtub).
Hello Mike,I see you may have had a negative experience with staff service, and I would like to ask for additional information so I may address this accordingly. Thank you
A baseball team threw food in the pool . Management closed down the pool. My kids couldn't swim...that was the reason we booked the hotel .
Lydia
Stayed 2 nights in Apr 2024
Response from Jh on 9 Apr 2024
Hello Lydia,I apologize that you were not able to use the pool during your recent stay. As you stated, some other guests decided it was a good idea to spoil the pool fun by being irresponsible. We had no choice but to close the pool to ensure guest safety and this was completely out of our control. We hope you will give us another chance in the future.
The property was nice, pretty updated. The room was clean. The bathroom, however, needed its tub cleaned inside and out. There was staining inside the tub and the exterior tub wall was bot wiped off.
Nicole
4/10 Poor
Devin
25 Feb 2024
Liked: Room comfort
Disliked: Cleanliness
Devin
Stayed 2 nights in Feb 2024
Response from JasonH on 25 Feb 2024
Thank you for sharing some feedback regarding your recent stay but if you would kindly share some additional details, it would be helpful in understanding what issues you may have had and assist us in bettering our operation.
I have stayed at this hotel at minimum 5 times in the @6 months and the hotel and staff are always amazing. The hotel is always clean and smells nice. But this recent stay was less than amazing due to drainage issues in room. My first night, the tub would not drain until hours after shower was taken (water a little above ankle during shower for reference). The issue was shared with hotel staff who immediately switched my room. But the second room did the exact same thing with shower not draining. I notified front desk who said they would have maintenance check it out. Maintenance never came to room or fixed drain.
The door into the room is too small for the frame, you could see light coming under the door and on the side. The room was clean and comfortable, the bathtub needs replacing, there is discoloration from age. From my observation there has been a lot of remodeling going on, so I think in the future these changes may occur. Yes I would consider trying it out again.
This is always a great place to stay! The staff is always very friendly and helpful. Any time we have had a confusion they have helped us fix it without any hassle. The rooms are always clean, the breakfast the next morning is better than going to a restaurant. We will continue to use this hotel every time we come to the area. Thank you for being so amazing!
We stayed for two night. On returning to our room for the second night absolutely nothing had been done to our room. No clean and dry towels nor the bed made. You need to train your staff to be customer friendly.
Fran
Stayed 1 night in Apr 2023
Response from Jason on 4 Apr 2023
Hello Fran,Thank you for taking the time to leaving your feedback. Housekeeping services are not done on a daily basis unless requested. This notification is located on the front desk and on a mirror cling in the guest bathrooms. If you need to change out your towels or linen at anytime, the front desk is more then willing to assist you. Thank you again and we hope to see you again soon.