Thanks for the wonderful feedback Don. We appreciate being your go-to hotel when your travel brings you to Lancaster.

Thank you for the review Thomas. We are pleased to hear you enjoyed the hotel and will take a look at the oven vent fan right away.

Thank you for the review Bilal. Our convenient location is just one of the many reasons our guests love staying with us. We look forward to seeing you again soon.

Thank you for the review Alexander. We haven't heard of any other reports of that odor but we will keep an eye out for it. Thank you for staying with us.

Thank you for the feedback Catherine. We appreciate it.

Thank you for sharing your experience Laura. We appreciate it.

Thank you for the review Patricia!

Thank you Judy!

Thank you for the review Tiffany!

Thank you for taking the time to let us know about your experience while staying with us. It looks like there may have been something that happened during your stay that lead to a 1 out of 5 rating but without any additional comments or feedback, it is difficult to address the issue and make sure it doesn't happen again. We always appreciate the opportunity to be made aware of a negative experience and do our best to resolve it before it results in a low survey score. If you have time, I would really appreciate some additional details regarding your stay and what we could do better in the future. We are currently in the top 5% of the 850 Residence Inn hotels and my goal is to keep us there so your feedback is very valuable. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.

Thank you for sharing your rating Jackson.

Thank you for the review Akosua! We are glad everything in the hotel fit your needs. We hope to see you again soon.

Thanks Don for the wonderful review. You mentioned a lot of things that set us apart from our competition and we work hard to create the environment we have here at the Residence Inn Lancaster. It is very satisfying to know that our team's hard work doesn't go unnoticed. We appreciate you sharing your feedback and look forward to seeing you again the next time your travel brings you to Lancaster County.

Thanks for the review Nina!

Thank you for the review George! We appreciate you staying with us and look forward to your next trip to Lancaster County.

Thank you for the kind words Joseph. We appreciate you staying with us.

Thank you for taking the time to share your review Nicole! We appreciate you staying with us.

Thank you Erika!

Thanks Sylvia! We appreciate you sharing your feedback.

Thank you for sharing your feedback Ronald :)

Thanks for the review. The two issues are completely separate requiring different remedies. The unexpected failure was just a sensor that wasn't lining up correctly which was a pretty easy fix for our on-call elevator techs. The second elevator is scheduled for repair but required parts that took three weeks to come in. Any elevator malfunction is unexpected and requires our on property team to adjust quickly to the situation. We had co-workers stationed at all of the elevator landings during the 2 hours the elevator was down to alert our guests and assist with luggage and kept breakfast open longer to make sure everyone had a chance to enjoy it. It is never ideal to operate with a reduced elevator capacity but the technicians who service the equipment are highly specialized and scheduling major repairs has proven challenging especially around the holidays. We do anticipate both elevators to be fully operational by next week.

Thanks for the review Keith!

Thanks Filipe!

Thanks for the feedback Gerald.

Thank you for the review.

Thanks for the kudos Amy! We appreciate it.

Thanks James!

Thanks for the feedback Leslie.

Thank you for the feedback Gary

Thank you for your feedback Cynthia. I'm sorry we missed some housekeeping opportunities but I am confident they won't repeat themselves in the future.

Thank you for the review!

Thank you Stephen!

Thanks so much for the review Krystal. We appreciate you taking the time to share your feedback.

Thanks for the review Mohamed!

Thanks for the review Emad! We are pleased to hear the family was happy and we look forward to your next visit to Lancaster County.

Thank you for the review Ellen!

Thanks for the rating Patti! We hope to see you again soon.

Thank you for the review Claude

Thanks for the rating Austin!

Thank you Taylor!

Thank you Peggy. We really appreciate the feedback. We like to think we are close enough to the action while still feeling like you are in the country side. We look forward to seeing you again soon.

Thanks for the review Rebecca! We appreciate it.

Thanks for the review Sarah!

John, It looks like we had some room for improvement. If you would like to share some additional information, please give me a call at 717-299-9898. We would really appreciate it.

Thanks for the review tim! We appreciate you taking the time to share it.

Thank you Sam! I am pleased to hear we had a positive effect on your day. We hope to see you again soon.

Thanks for the review Ethel! We have all of our guests with pets register them at the front desk including their cell phone if the dogs are causing a disturbance. In the future, please make us aware of things like this as we have the ability to address right away. We hope to see you again in the future.

Thank you so much Nancy!

Thank you Troy! We are glad to have earned your business and look forward to seeing you again soon.