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Reviews of Lancaster Family Resort

2.5 out of 5
Lancaster Family Resort
2250 Lincoln Hwy E, Lancaster, PA

Reviews

4.6
Rating 10 - Excellent. 15 out of 365 reviews" "
Rating 8 - Good. 58 out of 365 reviews" "
Rating 6 - Okay. 79 out of 365 reviews" "
Rating 4 - Poor. 100 out of 365 reviews" "
Rating 2 - Terrible. 113 out of 365 reviews" "

5.4/10

Cleanliness

5.4/10

Staff & service

4.0/10

Property conditions & facilities

Reviews

4/10 Poor

JD, Pocomoke City Md.

Disliked: Staff & service, property conditions & facilities
None Functional Lodging
Have used this hotel for 12 years annually for christmas show AMT.Hotel changed names several times. When we arrived Hotel was at a total lockdown. One clerk one cleaning person., Pool closed for months according to clerk, Gameroom shut down, Night club downstairs closed down,restaurant shut down.The hotel appeared abondoned.We always stayed there over the years, because it was good for the children,much for them to do. We observed 3 cars in the lot after we checked in, There was no notice or advertising when I made reservation, that this hotel would be on a shut down,and expected the activities to be as we have known them during the past 12 years. Would I have been able to receive a refund,when we checked in I would have moved to another Hotel.
Stayed 1 night in Dec 2017

2/10 Terrible

Jenny

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
First time I've left a hotel due to filth
I'll just put it this way. It was so filthy (raisins on carpet, wet tissue in sink, dirt under vanity and "poo residue" in the toilet) that we immediately left. I will say that the front desk manager didn't give me a hard time. At the same time, I never got an apology nor did she seem surprised. I'm guessing this wasn't a first for her.
Stayed 2 nights in Sep 2017

6/10 Okay

Verified traveller

Disliked: Cleanliness
Accessible location
We stayed at Lancaster Family Resort for an event on Labor Day weekend. The hotel is very old and had ost its glory-needs update on all aspects. The loaction was perfect because it is in the center of shopping outlet; restaurants, attractions-very accessible. However, the downside is the upkeep of the hotel is just fair. The room was smelly due to the old carpet; you will think there might be bedbug (that's how old the hotel is); there was even wood plank used in the bathroom that is an eye sore. I like the idea of the resort-like feel to it unlike the usual hotels because it has an arcade.amusement area where families and friends could bond together but it needs to be updated.
Stayed 2 nights in Sep 2017

4/10 Poor

noe, ct

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing
Not comments. Nothing. Nothing in comments no good to staying
Stayed 1 night in Aug 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Although the room itself was not horrible the rest of the hotel has not been maintained to any sort of minimum standard the website boasts a bar in the hotel which is been closed for some time and the pool look like a science experiment
Stayed 1 night in Aug 2017

2/10 Terrible

Dolores, Phila, Pa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The department of health should close this place
Keys don't work, room filthy, mattresses deplorable,, mold on ceiling, staff not helpful, a bandaid attempting to help bathtub drain. We couldn't stay in this place. Lift keys in room and found lodging elsewhere. Had tickets for a show and didn't have time to request refund. Pictures available as proof of these statements. Please send refund and by all means do not advertise this place. Pictures are on another phone, but available
Stayed 1 night in Aug 2017

2/10 Terrible

Nate, Maine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not end up staying. The place was obviously being renovated but has a long way to go to being ready for lodging.
Stayed 3 nights in Aug 2017

2/10 Terrible

Leslie, Pa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lancaster
I have stayed in quite of few places in my travels and this place is by far the worst ever. This place should be condemned. The hotel lobby is the niceest thing about this place.
Stayed 1 night in Aug 2017

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
never stay there again
No refrigerator in the room,but you must to ask about it and then you will get it.we didn't know we must to ask to bring refrigerator to the room .in front desk they no go ask you about it
Stayed 2 nights in Aug 2017

2/10 Terrible

MARYANN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the wi-fi did not work,I asked several times for a remote for my tv and when I checked out still no remote. The outside pool was unusable so they should not advertise it. The bar and restaurant were not open.The front of the hotel does not look to bad but the back of it was terrible,weeds all over,broken chairsand a bench swing that was covered with weeds and cob webs. Will not stay there again.
Stayed 1 night in Aug 2017

10/10 Excellent

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Nice hotel great price
Stayed 2 nights in Aug 2017

4/10 Poor

douglas

Disliked: Cleanliness, property conditions & facilities
It's a hotel with zero maintence since 1976
External: We almost drive by the property, it is so dark on the exterior that the property looked closed or abandoned. Street entry lighting and signage are nonexistent but this may be road construction related. Half of the external up-lighting intended to illuminate the outside of the building was broken and flashing like a strobe. Grounds maintenance was really poor and bushes blocked a safe view from the hotel into parking lot from at least the side parking lot entrance where cigarette butts were plentiful and several beer bottles lay strewn on the hallway floor on the way out the exit. Several external hotel access doors seemed to be poorly fitted such that external access might not be secure due to the doors not closing properly or entirely so they don’t lock unless pushed or dulled fully closed. Internal: Took three attempts and a room change to finally get into a room. The beds were comfortable and clean. The property (inside or outside) has had no improvements since about 1976. Carpets in the halls and rooms is heavily worn, stained and thread bares. The toilet continually ran. The main room entry light flickered and would not stay. The AC/Heat unit was difficult to turn on but it did work adequately. The room was dirty, several items just under the side of the beds; juice box strays/wrappers and behind the armoire – it’s probably heavy so I understand but the dirt is still troubling. On a 1-10 scale where 10 is the highest this hotel would be about a 2.5
Stayed 1 night in Jul 2017

6/10 Okay

Alexander

Liked: Cleanliness, room comfort
Disliked: Staff & service
My family and I had an unpleasant experience, the room key did not work and there were no staff at the hotel we stayed more than 45 minutes outside 11:00 pm, could not recommend to anyone as it was an unpleasant experience.
Stayed 3 nights in Jul 2017

4/10 Poor

Katherine

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Phone rang three times in the middle of the night. Not clean. Vacuum was not run in our room when we check in.
Stayed 1 night in Jul 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place needs to be condemned !!!
This hotel is not up to building code. There is no handicap access, elevators do not work, plumbing is subpar to say the least. We asked to exchange rooms because the toilet tissue wouldn't flush. The second room was just as bad AND the AC wasn't functioning properly. Now my shower experience. All soaped up and ready to rinse when the water turned scalding hot. Attempted to adjust the temperature without success. Had to rinse off on my hands and knees with cold water. The hallways are not air conditioned; very hot & humid. The inside pool area felt like a sauna. No AC, fans or ventilation of any kind. Not to mention the pictures on the internet are grossly outdated. The outside pool was closed; the rooms look nothing like what is shown on the site. The staff requires basic education on friendliness. The hostess at the continental breakfast wore gloves, picked something up off the floor and returned to the buffet wearing the same gloves. YUCK !! We went to McDonalds the next morning. The Health Department and BBB will be made aware !!!
Stayed 2 nights in Jun 2017

2/10 Terrible

Kevin

Disliked: Cleanliness, property conditions & facilities, room comfort
carpet was torn, toilet kept running, wall paper was falling down, there no way you can call what the had a continental breaskfast..
Stayed 2 nights in Jun 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
ok
I stayed for 1 night. The hotel has great potential. It needs alor of work. I was comfortable for the one night.
Stayed 1 night in Jun 2017

4/10 Poor

Jacob, Simsbury, CT

Disliked: Property conditions & facilities
Unforeseen Problems
Despite our late arrival, check-in went smoothly and we got the room we had reserved. Conditions were a bit sparse but the beds were ok and the shower worked. After conducting our business the next day we returned to the hotel to find that it had been closed by the local authorities and we were asked to pack up and vacate the building. If we had not gone to the front desk to ask about the internet connection I am not sure when we would have been told of the closing. The hotel was able to get us a room at another facility that was relatively close by.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel in Lancaster, Pa.
We checked in and was told we are on the 3rd floor (elevators were out of order) Went into our room and it was pretty crummy (not at all clean) bathroom and carpets were not clean, sheets and towels had an odor. There were no condiments (shampoo, coffee, sugar, creamer) went to ask for coffee. I was told he would have to try and locate some and he would bring it up. (he did, but only decaf.) Smoke alarm was hanging from the wall. Went to get ice and the ice machine did not work on our floor. Had to walk down a floor to get ice. Internet service did not work except close to the hall door. We were away for an anniversary get-away and were interested in swimming. Well if you saw the pool I don't think it would of been smart to get in unless you wanted some kind of disease. Oh, the continental breakfast consisted of much of nothing and ran out of coffee. The balcony was a nice feature until we closed out room door and the key card did not work to get us back in. (cell phone was in the room) I had to climb down and jump because nobody else were in the rooms to knock on there door to let us in. All in all the motel SUCKED.

6/10 Okay

Marcel

Disliked: Property conditions & facilities
Hotel is tired but clean.

2/10 Terrible

MARGARET

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotel
Hotel was horrible had coffee pot but no coffee or condiments could not get a roll away bed or blankets or pillow phone in room did not work no shower curtain in bathroom next day shower curtain and roll away were brought to room but we had to put curtain up room was not cleaned either. Second floor has mold on walls sauna doesn't work. Welfare hotel is in better shape

2/10 Terrible

Randy, Granville, PA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Runned down and not at all handicap accessible
When I reserved the room for two nights, I called the hotel to request the room be handicap accessible, it was not and that we would be arriving late. The room came with a coffee maker, no coffee or tea to make. Also the ceiling had either water stains or mold above one of the beds. The elevator was out of order, the pool was not running each time we wanted to go hang out at the pool area, the lights in the pool area were always off, we spoke with two different staff about it, nobody seemed to know why the pool wasn't ready for the quests, the breakfast foods available was disappointing, coffee was cold, orange juice was brown looking, there was only one kind of cereal, no source of protein available except for milk for the cereal. There was suppose to be a bar/lounge but both nights it was closed. I spoke with several hotel staff at the desk including the manager. We were told there isn't anything they could do about how the hotel was ran during our stay pretty much, said by the manager herself. You would think that a hotel being right across the street from Dutch Wonderland, that the hotel would be in excellent shape and excellent manner from the staff and management.

10/10 Excellent

Lissette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and very good service. I would recommended it.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
horrible

2/10 Terrible

51 years old, brooklyn ny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very badexperience i would nt recomendthis hotel t
Very uunconfortable beds rooms are dirty the bathroon is towels look like never been wash i would never stay here again

8/10 Good

Verified traveller

Liked: Staff & service
Average hotel,night life and restaurant and sight.
We have been staying annually for the past 6 years with our grandchildren, coming to are from Md for AMT christmas show.Good facility for children,open area game area and indoor pool,however you need to check when you call if pool is open, last stay pool was closed all weekend.No reason., given.Close to attractions.Rooms average.However not pet friendly,we usually book 4 rooms, and then have to book 2 rooms with Red roof in,because we have small dogs.

4/10 Poor

Heather

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Poor customer service I was scared staying there alone with my son. One of the Locks on door was busted off

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Did not stay
Mold everywhere. Children's eyes were burning from odor. Asked for another room was told they were all like that.

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel I have never been to
The hotel is terrible. Not clean and smell bad in the entire hotel. We have seen some other drunk visitor staying in the hotel as well. Always no one in the counter. In terms of security, I wouldn't recommend to bring child to this hotel.

2/10 Terrible

Esther, US

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unforgettable Hotel
Neighbor's TV played all night. We can heard clearly. Non-smoking room filled of smoking smell. Dirty bedroom

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
The only positive thing about this hotel was the
This hotel is in major need of updating has a very old smell bathroom toilet and shower ran all night I was not happy with it at all .

8/10 Good

Annette

Liked: Cleanliness, room comfort
The elevator does not work and there are 5 floors!!! (Does not look like they plan to fix it.) They gave us a key to an occupied room - luckily they had the deadbolt on or who knows what my child may have seen!!! They gave us the only other room left but it was comfy and warm so no complaints. I would stay there again as it's a great location and has an indoor pool (tho' too cold to swim in it)

10/10 Excellent

Sherry M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and close to outlets. Staff very nice.
Only 2 negatives, housekeeping forgot to put coffee pods in rooms the last morning. Also I am a smoker and was inconvenient to keep going outside to smoke. I wish they had smoking rooms.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wouldn't stay again.
Room was supposed to be 2 queens - it was 2 full size beds. Toilet seat wasn't attached to toilet; shower was yellow around drain along with a hole that has caulked up by the drain. Hallway was dark (numerous lights were out) and smelled of marijuana. That's all you smelled walking around the hotel. People at the desk were not friendly or helpful. Wifi would not stay on. They kept resetting it. Very, very disappointed Expedia would even have this hotel on their site!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel was not at all handicap friendly which was very frustrating and upsetting for us to deal with since we needed ramps and elevators that they did not have available. The hotel overall is in poor condition and needs to be updated and repaired. The indoor pool was fantastic and the rooms were spacious. Excellent location!

8/10 Good

Keith

Liked: Cleanliness, property conditions & facilities, room comfort
We had to leave early and didn,t get to have breakfast. 24 hour coffee would be great

2/10 Terrible

Verified traveller

We could not connect to the Internet and the indoor pool was very cold for swimming. Overall would not stay there again

2/10 Terrible

James, US

Disliked: Cleanliness, property conditions & facilities, room comfort
Not what was really advertised.
Handicap lifts broken, elevator broken, mouse droppings in drawers,ice machine broken----In short the place needs a major refurbishing---Canceled and went to another Motel

2/10 Terrible

Luis, US

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful, disgusting.
No comments. Should be close. That's all I have to said.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty!
It was pretty bad, even rats around the hotel. Stained carpets. Terrible shape.

2/10 Terrible

cynthia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The pictures on the website were totally deceiving . I would sleep in my car before I stayed here again. It made me feel dirty. I would not use the shower. I drove an hour to shower at my daughter's dorm . I cannot believe that they are still in business .
Furniture had holes
Dirty. needs a good scrubbing
Dirty
Dirty

4/10 Poor

Mary, NYC

Disliked: Cleanliness, staff & service, property conditions & facilities
stay here only if you are on a tight budget!
The hotel is in desperate need of a total makeover- the carpet was dirty, the bathroom counters could have used a wipe down and the light fixture in the bathroom broke . The staff person was friendly enough but basically had the attitude "you get what you pay for".

4/10 Poor

Chris, New York

Disliked: Staff & service, property conditions & facilities
Need up grading
room had electrical problems, walls had holes in bathroom and mildew stains. indoor pool water was very cold. bad odor throughout the premises.

4/10 Poor

Thomas

Disliked: Cleanliness, property conditions & facilities, room comfort
Very so-so experience.
Very rundown appearance and condition overall. There is a restaurant, comedy club, and night club in the hotel. The restaurant closes at 10 pm, however.

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLE AND DISGUSTING
Don't stay here. You will be disappointed. Never stayed in a hotel this bad in my 52 years on this earth.

2/10 Terrible

Edward, Warminster Pennsylvania

Liked: Room comfort
Disliked: Property conditions & facilities
lacking basic necessities
unfortunately it needs a lot of maintenance

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Continental breakfast was ok. One of the house keeper was rude.

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
The staff was always on their phones while check8ng us in and out. The beds were clean but the ceilings were COVERED in MOLD!! The balcony roof was caving in and full of i dont even want to know what. The pool was GROSS. Full of leaves and grime and whatever else. The vent at the bottom was so badly covered in grime i wouldn't let my child in the pool. Mind you this was an indoor pool and barely any guests on a thursday. I took pictures to email to lancaster department of health. That's how bad it was. The halls reeked of must and mold. Do NOT stay here.

6/10 Okay

Louis

Disliked: Staff & service
HORRIBLE!!!!!! Upon arrival I was given a key my room. When I opened the door there was a Family already in that room renting. I then went to the front desk to complain about the incident. The clerk gave me another key to a different room which was partially cleaned. So I went back to the front desk to let them know that as well. The Clerk then gave me another key to a another room, I used that key and opened the door and there was another Family renting that room as well.. By that time I was very upset and very disappointed with the Hotel and the service. I called Hotels.Com, for a refund, spoke with a representative and was suddenly disconnected. I choose to spend my Wife and I 19 year anniversary at that Hotel which turned out to be a total disaster..