Terrace/patio

Reviews of Holiday Inn Lancaster, an IHG Hotel

3.5 out of 5
Holiday Inn Lancaster, an IHG Hotel
26 East Chestnut Street, Lancaster, PA

Reviews

8.4

Very good

Rating 10 - Excellent. 376 out of 767 reviews" "
Rating 8 - Good. 233 out of 767 reviews" "
Rating 6 - Okay. 86 out of 767 reviews" "
Rating 4 - Poor. 43 out of 767 reviews" "
Rating 2 - Terrible. 29 out of 767 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel had easy parking, clean rooms and plenty of breakfast choices.
Stayed 1 night in May 2024
Response from Holiday Inn Lancaster Team on 22 May 2024
Dear Todd, Thank you for writing a review of your recent visit to Holiday Inn Lancaster. We are thrilled you enjoyed your stay and loved not only our spotless accommodations but also our delicious breakfast and convenient parking. We look forward to welcoming you back soon.Thank you,Holiday Inn Lancaster Team

6/10 Okay

ANGEL MARIO, Guatemala

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Nice place, although the room was smelly and the coffee machine was not clean. Everything was resolved.
Stayed 2 nights in May 2024
Response from Holiday Inn Lancaster Team on 23 May 2024
Dear Mr. Mario, Thank you for sharing all aspects of your stay with us. We appreciate knowing how much you enjoyed your stay with us, but we want to apologize for the issues you faced during your stay. This will be addressed, and we would love another opportunity to make sure your next stay is perfect. We look forward to seeing you again whenever you are in Lancaster.Thank you,Holiday Inn Lancaster Team

4/10 Poor

Lisa

Travelled with family
The hallway smelled of pot everyday and the bathtub didn’t work
Stayed 4 nights in May 2024
Response from Holiday Inn Lancaster Team on 16 May 2024
Dear Lisa, Thank you for taking the time to tell us about your visit. We always want to exceed our guests' expectations; therefore, we are disappointed this was not your experience and sorry for the issues you encountered during your stay. Our goal is always to provide a refreshing, relaxing experience; therefore, we hope you will accept our apologies for this frustrating inconvenience. We will address this appropriately, and we very much appreciate you bringing this to our attention. We are grateful for your patience and hope you will visit again so we can provide you with the flawless visit you deserve.Thank you,Holiday Inn Lancaster Team

10/10 Excellent

Tammy, Dumfries

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager was exceptional, room was very clean and the cleaning staff was very kind.
Stayed 2 nights in Apr 2024
Response from Holiday Inn Lancaster Team on 13 May 2024
Dear Tammy, Thank you for the fabulous review! We're delighted to hear you appreciated our spotless accommodations. Our housekeeping team works diligently to ensure everything is immaculate, and it means a lot to us that their hard work is recognized by our valued guests like you. We also appreciate you mentioning the fantastic service provided by our colleague. It was a pleasure hosting you at Holiday Inn Lancaster, and we look forward to seeing you again soon. Thank you,Holiday Inn Lancaster Team

6/10 Okay

Victoria

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It was a nice hotel. The male at the counter was very nice. My only complaint was when we got to the hotel to check in on Saturday at 2:45 there was only one person working and the line was huge. We had to wait forever to get checked in.
Stayed 1 night in May 2024
Response from Holiday Inn Lancaster Team on 8 May 2024
Dear Victoria, Thank you for sharing your recent stay at our hotel and for providing valuable feedback on your experience. We are delighted to hear that you found one of our front desk associates to be courteous during your stay. Your satisfaction is our top priority, and we are pleased to know that you had a pleasant overall stay. However, we sincerely apologize for the inconvenience you encountered due to the extended wait time during check-in. Your feedback is duly noted, and we will address this appropriately to ensure a smoother experience for our guests in the future. We appreciate your business and look forward to the opportunity to welcome you back for an even more enjoyable stay.Thank you,Holiday Inn Lancaster Team

6/10 Okay

Kelly

Stayed 1 night in May 2024
Response from Holiday Inn Lancaster Team on 7 May 2024
Dear Kelly, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Thank you,Holiday Inn Lancaster Team

10/10 Excellent

Alexa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😊
Stayed 1 night in Apr 2024

10/10 Excellent

Cresencio

Liked: Cleanliness, staff & service, property conditions & facilities
It wa great.
Stayed 1 night in Apr 2024
Response from Holiday Inn Lancaster Team on 2 May 2024
Dear Cresencio, Thank you for staying at Holiday Inn Lancaster and for your excellent review! We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you on your next visit.Thank you,Holiday Inn Lancaster Team

10/10 Excellent

Sharoon

Stayed 1 night in Apr 2024
Response from Holiday Inn Lancaster Team on 19 May 2024
Dear Sharoon, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Holiday Inn Lancaster. We look forward to your return and wish you all the best with your future travels.Thank you,Holiday Inn Lancaster Team

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on 25 Apr 2024
Dear Brian, Thank you for letting us know your visit to Holiday Inn Lancaster was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon.Thank you,Holiday Inn Lancaster Team

2/10 Terrible

Kelly

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
This was an expedia booking. The hotel stated that they didn't have me checked in properly to the system and as a result I was charged $70 more at checkout than the expedia reservation promised. Additionally, they couldn't print a reciept for the stay. The parking garage gate did not work correctly so access to and from was difficult and tricky. Finally, the neighborhood is close to a government center where several homeless people slept on the street. Walking to a local restaurant was a bit uncomfortable for an older couple.
Stayed 1 night in Apr 2024
Response from Holiday Inn Lancaster Team on 20 Apr 2024
Dear Kelly, Thank you for letting us know about your experience. We understand the frustration you encountered due to the billing-related issues and that you did not receive the print of a receipt. We will share your comments with the appropriate individuals as we always look for ways to improve. We are also sorry for the concerns you had at our parking area and regret if any part of your visit to our city made you feel uncomfortable. We value your feedback and will convey them to our team. We are grateful for your patience and hope to provide you with the outstanding hospitality you deserve.Thank you,Holiday Inn Lancaster Team

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Holiday Inn Lancaster Team on 18 Apr 2024
Dear Tiffany, We appreciate you leaving a nice rating on your recent visit to the Holiday Inn Lancaster. It is a pleasure to know you enjoyed all that we have to offer. We look forward to having a chance to host you again in the future. Thank you, Holiday Inn Lancaster Team

10/10 Excellent

Michael

Stayed 2 nights in Apr 2024

10/10 Excellent

thomas pastore

Stayed 2 nights in Mar 2024

4/10 Poor

Michelle

Disliked: Staff & service
Kids running around all hours of the night. Neighbor slamming doors and didn’t sleep well
Stayed 1 night in Mar 2024
Response from Holiday Inn Lancaster Team on 2 Apr 2024
Dear Michelle, Thank you for reviewing your recent stay; we value your comments. We apologize that your stay was inconvenienced by noise from other guests. Your comments remind us there is always room for improvement, and we will review your feedback with the appropriate individuals. We hope you will come back and see us the next time you are in our area.Thank you,Holiday Inn Lancaster Team

10/10 Excellent

Keys

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay
Stayed 2 nights in Mar 2024

10/10 Excellent

Todd

Stayed 1 night in Mar 2024
Response from Holiday Inn Lancaster Team on 1 Apr 2024
Dear Todd, Thank you for rating your stay at Holiday Inn Lancaster. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Thank you,Holiday Inn Lancaster Team

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean l, didn't have any problems with my room. It was good walking distance to the convention center
Stayed 4 nights in Mar 2024
Response from Holiday Inn Lancaster Team on 26 Mar 2024
Dear Leslie, Thank you for your kind review. We are pleased to know that you had a comfortable stay and that our well-kept accommodations and convenient location near Lancaster Convention Center met your expectations. We appreciate you choosing Holiday Inn Lancaster for your visit and look forward to seeing you again soon!Thank you,Holiday Inn Lancaster Team

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
My check in was super easy and the employee was super kind. Super convenient for walking to center of town and restaurants
Stayed 1 night in Mar 2024
Response from Holiday Inn Lancaster Team on 24 Mar 2024
Dear David, Thank you for your comments regarding your recent stay at the Holiday Inn Lancaster. Your review was a pleasure to read, and it is good to see that our convenient location near many dining options was perfect for your needs. We are also delighted to learn that the service provided by our associates and your seamless check-in process surpassed your expectations. We will enjoy sharing your compliments with our team to recognize them for a job well done. Thank you again; we look forward to welcoming you back soon. Thank you,Holiday Inn Lancaster Team

8/10 Good

Kimberly A.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and walkable to shops and restaurants. A busy hotel, expect some noise, good food in the restaurant and staff are helpful. The population of homeless people surrounding this area is unfortunate but a sad reality of issues in our country.
Stayed 2 nights in Mar 2024
Response from Holiday Inn Lancaster Team on 18 Mar 2024
Dear Kimberly, Thank you for choosing Holiday Inn Lancaster. We are glad to know that you were pleased with our courteous associates and prime location near many shopping and dining options. However, we regret not meeting all of your expectations and any discomfort caused with certain individuals outside our hotel premises. We appreciate your feedback and want you to know that our front desk is always available to make your experience more comfortable. We look forward to welcoming you back in the future.Thank you,Holiday Inn Lancaster Team

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Right in the city easy access to everything parking garage right on property
Stayed 3 nights in Mar 2024
Response from Holiday Inn Lancaster Team on 18 Mar 2024
Dear Kelly, Thanks for confirming how fantastic our location is! We couldn't agree more. With two quick steps out the door, we love that our guests are in the heart of a vibrant, bustling small city, and just minutes away from the unique sites and shopping that Lancaster, PA is known for, including Sight and Sound Theatre, Lancaster Convention Center and Spooky Nook Sports Center. We appreciate you choosing Holiday Inn Lancaster for your visit and hope to see you again soon!Thank you,Holiday Inn Lancaster Team

8/10 Good

Laura

Liked: Cleanliness, staff & service
It would be nice if parking would be fee and at no extra charge
Stayed 1 night in Mar 2024
Response from Holiday Inn Lancaster Team on 17 Mar 2024
Dear Laura, Thank you for choosing to stay at Holiday Inn Lancaster and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we regret not meeting all of your expectations and your dissatisfaction with our parking charges. Thank you again for the feedback, and we hope to welcome you back in the near future.Thank you,Holiday Inn Lancaster Team

6/10 Okay

doug

Travelled with family
Not the newest or cleanest hotel I've been too. Shower didnt work the best.
Stayed 1 night in Mar 2024
Response from Holiday Inn Lancaster Team on 12 Mar 2024
Dear Doug, Thank you for staying with us and for sharing your feedback. Exceptional service for every guest is our highest priority; therefore, we apologize that you had an unsatisfactory experience and encountered issues regarding the cleanliness of our property and the shower of your bathroom. We will shared your feedback with our team and appreciate your patience. We value you as a guest and hope that we have the opportunity to welcome you again in the future.Thank you,Holiday Inn Lancaster Team

8/10 Good

Timothy

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The bathroom had a boogie on the wall, and some hairs in the shower. Other than that, seemed great.
Stayed 2 nights in Mar 2024
Response from Holiday Inn Lancaster Team on 6 Mar 2024
Dear Timothy, Thank you for choosing Holiday Inn Lancaster for your recent stay. We are pleased to know that your overall stay was pleasant. However, we are sorry for the cleanliness issues you had with your bathroom. We will share your concerns with our housekeeping team to ensure this is not repeated again. We appreciate your patience and hope you will give us another chance to provide you with the flawless hospitality we are known for.Thank you,Holiday Inn Lancaster Team

10/10 Excellent

Janell, Pittsburgh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room. Heard more traffics noise than expected but there was construction at the time.
Stayed 2 nights in Feb 2024
Response from Holiday Inn Lancaster Team on 3 Mar 2024
Dear Janell, Thank you for choosing Holiday Inn Lancaster! we are glad you had an overall pleasant experience and that our well-kept accommodations met your expectations. However, we are very sorry you were inconvenienced by noise due to external factors outside the hotel. We certainly understand the frustration you must have felt and appreciate your patience in this matter. Thank you again; we look forward to welcoming you back soon.Thank you,Holiday Inn Lancaster Team

4/10 Poor

Karra

Stayed 1 night in Feb 2024
Response from Holiday Inn Lancaster Team on 22 Mar 2024
Dear Karra, Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. Thank you for choosing us, and we hope you will visit again soon.Thank you,Holiday Inn Lancaster Team

6/10 Okay

Lauren

Hotel rooms were okay… great area! Restaurant dining not that good. Staff was excellent.
Stayed 2 nights in Feb 2024
Response from Holiday Inn Lancaster Team on 19 Feb 2024
Dear Lauren, Thank you for taking the time to evaluate your stay and sharing your experience. While we are glad you liked our location and friendly associates, we regret not meeting your expectations with our in-house restaurant. We appreciate your feedback as we strive to improve our services. We look forward to seeing you again whenever you are in Lancaster.Thank you,Holiday Inn Lancaster Team

8/10 Good

Gail

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Holiday Inn Lancaster Team on 18 Feb 2024
Dear Gail, We are delighted you had a great stay at Holiday Inn Lancaster. Thank you for the kind rating, and we look forward to hosting you again soon.Thank you,Holiday Inn Lancaster Team

10/10 Excellent

Faith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Holiday Inn Lancaster Team on 12 Feb 2024
Dear Faith, Thank you for choosing Holiday Inn Lancaster and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Thank you,Holiday Inn Lancaster Team

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and comfortable
This Holiday Inn is conveniently located in Lancaster, within the historic district, and walking distance to some nice restaurants and bars (shout out to the Lancaster Dispensing Company, right next to central market). The hotel itself is pleasant, clean and comfortable.
Stayed 1 night in Jan 2024
Response from Holiday Inn Lancaster Team on 31 Jan 2024
Dear Jean, Thank you for choosing Holiday Inn Lancaster and sharing your feedback. We are delighted to hear that you enjoyed our convenient location and well-kept property. We look forward to welcoming you back for another wonderful visit.Thank you,Holiday Inn Lancaster Team

8/10 Good

carol

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was extremely helpful, The Imperial Staff was great as well. Consistent check-ins throughout stay to make sure we had everything we needed, overall good experience, this was our first time in Lancaster!
Stayed 2 nights in Jan 2024
Response from Holiday Inn Lancaster Team on 29 Jan 2024
Dear Carol, Thank you for your comments regarding your recent stay at the Holiday Inn Lancaster. Your review was a pleasure to read, and we were delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments with our team to recognize them for a job well done. Thank you again; we look forward to welcoming you back soon. Thank you,Holiday Inn Lancaster Team

10/10 Excellent

Megan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Dec 2023
Response from Holiday Inn Lancaster Team on 29 Jan 2024
Dear Megan, Thank you for staying at Holiday Inn Lancaster and for your excellent rating! We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you on your next visit.Thank you,Holiday Inn Lancaster Team

10/10 Excellent

Reni

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I didn’t like was the hotel advising that the parking would cost me 42.00 per day. They make it sound like it’s free and included in your room fare
Stayed 1 night in Dec 2023
Response from Katelyn on 25 Jan 2024
Good Morning, I apologize for the misinformation you received, but the parking fee is 15 per night in the detached garage next to our hotel. Thank you for providing feedback, and we hope to have you as a guest again in the future!

4/10 Poor

Aimee

Stayed 1 night in Jan 2024
Response from Holiday Inn Lancaster Team on 26 Jan 2024
Dear Aimee, Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay; therefore, we truly regret this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback. Thank you,Holiday Inn Lancaster Team

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Meh- kinda sterile
Stayed 2 nights in Jan 2024
Response from Holiday Inn Lancaster Team on 23 Jan 2024
Dear Robert,Thank you for sharing your feedback with us. We are sorry to hear that you found our property to be somewhat sterile. We appreciate your honesty, as guest feedback is crucial for our continuous improvement. Your insights help us make adjustments and improvements to better meet the expectations of our guests. We value your input and hope to have the opportunity to welcome you back in the future, ensuring a more positive and enjoyable experience.Thank you,Holiday Inn Lancaster Team

8/10 Good

Bral

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient clean and quiet, not in the most glamorous location but a good value.
Stayed 1 night in Jan 2024
Response from Holiday Inn Lancaster Team on 18 Jan 2024
Dear Brai, Thank you for sharing your feedback regarding your recent stay at Holiday Inn Lancaster. We are delighted to hear that you enjoyed our convenient location and your overall experience. We look forward to welcoming you back the next time you are in the area.Thank you,Holiday Inn Lancaster Team

8/10 Good

Angela

Travelled with family
Stayed 2 nights in Jan 2024
Response from Holiday Inn Lancaster Team on 18 Jan 2024
Dear Angela, Thank you for choosing Holiday Inn Lancaster and for your kind rating. We are delighted to know that you enjoyed your overall experience with us. We look forward to the pleasure of welcoming you back soon again.Thank you,Holiday Inn Lancaster Team

8/10 Good

Jason

Stayed 2 nights in Jan 2024
Response from Holiday Inn Lancaster Team on 14 Jan 2024
Dear Jason, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Holiday Inn Lancaster. We look forward to welcoming you back on your next visit!Thank you,Holiday Inn Lancaster Team

8/10 Good

Jessica

Stayed 1 night in Jan 2024
Response from Holiday Inn Lancaster Team on 11 Jan 2024
Dear Jessica, Thank you for your nice rating! We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Holiday Inn Lancaster.Thank you,Holiday Inn Lancaster Team

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Holiday Inn Lancaster Team on 3 Jan 2024
Dear Kenneth,We appreciate you taking the time to leave your kind rating for Holiday Inn Lancaster, an IHG Hotel. Your satisfaction is important to us; therefore, we are thrilled to have met your expectations. We hope to see you again soon!Thank you,Holiday Inn Lancaster Team

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option after other hotel cancelled us. Thank you!
Stayed 1 night in Dec 2023
Response from Holiday Inn Lancaster Team on 31 Dec 2023
Dear Jane, Thank you for sharing your feedback regarding your recent stay at Holiday Inn Lancaster. We are delighted to hear that your experience was exceptional. We look forward to welcoming you back in the future. Wishing you a Happy Holidays and a Happy New Year!Thank you,Holiday Inn Lancaster Team

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and service at this hotel. Located conveniently in downtown Lancaster, everything is close and walkable. Room was very clean. Hallway carpets could use a cleaning.
Stayed 3 nights in Dec 2023
Response from Holiday Inn Lancaster Team on 30 Dec 2023
Dear Mary, Thank you for your comments regarding your recent stay at the Holiday Inn Lancaster. We are glad that you loved our location, spotless accommodations, and our associates. We have also taken note of your additional feedback and will share it appropriately. Thank you again; we look forward to welcoming you back soon. Happy Holidays and Happy New Year.Thank you,Holiday Inn Lancaster Team

2/10 Terrible

Edwin

Stayed 2 nights in Dec 2023
Response from Holiday Inn Lancaster Team on 19 Dec 2023
Dear Edwin, Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay; therefore, we truly regret this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you,Holiday Inn Lancaster Team

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Holiday Inn Lancaster Team on 23 Dec 2023
Dear Kathy, Thank you for choosing Holiday Inn Lancaster. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Thank you,Holiday Inn Lancaster Team

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Holiday Inn Lancaster Team on 16 Dec 2023
Dear Melissa, Thank you for choosing Holiday Inn Lancaster. We were pleased that we exceeded your expectations during your visit to the city. Thank you for being our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Thank you,Holiday Inn Lancaster Team

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Holiday Inn Lancaster Team on 23 Dec 2023
Dear Melissa, Thank you for the wonderful rating for Holiday Inn Lancaster. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Thank you,Holiday Inn Lancaster Team

8/10 Good

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Bed and pillows were extraordinarily comfortable. My only complaint is that the water in the bathroom sink took a long time to warm up. Shower was better in terms of hot water, but there was a crazy-loud jackhammer-like pounding noise whenever I used it.
Stayed 2 nights in Dec 2023
Response from Holiday Inn Lancaster Team on 12 Dec 2023
Dear Valued Guest, Thank you for choosing Holiday Inn Lancaster and for your feedback. We are pleased your overall stay was enjoyable and that you especially loved the bedding. However, we apologize for the issues you faced with the bathroom and appreciate you for bringing this to our attention. We will address this with our maintenance team to ensure corrective measures are taken. Thank you again; we look forward to seeing you again soon. Thank you,Holiday Inn Lancaster Team

8/10 Good

Woody

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 3 nights in Dec 2023
Response from Holiday Inn Lancaster Team on 13 Dec 2023
Dear Woody, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Holiday Inn Lancaster. We hope to have the pleasure of doing so again on your next visit to the area.Thank you,Holiday Inn Lancaster Team

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Holiday Inn Lancaster Team on 23 Dec 2023
Dear Thomas, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Holiday Inn Lancaster. We look forward to welcoming you back on your next visit.Thank you,Holiday Inn Lancaster Team

10/10 Excellent

zoran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Holiday Inn Lancaster Team on 5 Dec 2023
Dear Zoran, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Holiday Inn Lancaster and we look forward to welcoming you back soon.Thank you,Holiday Inn Lancaster Team