Suite, 1 King Bed, Non Smoking, Refrigerator (Queen Murphy Bed Only with Sofabed) | Laptop workspace, blackout curtains, iron/ironing board, free WiFi
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Reviews of SureStay Plus Hotel by Best Western Elizabethtown Hershey

2.5 out of 5
SureStay Plus Hotel by Best Western Elizabethtown Hershey
147 Merts Drive, Elizabethtown, PA

Reviews

8.8

Excellent

Rating 10 - Excellent. 362 out of 651 reviews" "
Rating 8 - Good. 197 out of 651 reviews" "
Rating 6 - Okay. 52 out of 651 reviews" "
Rating 4 - Poor. 24 out of 651 reviews" "
Rating 2 - Terrible. 16 out of 651 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just great!
Stayed 1 night in May 2024
Response from Dawn on 3 May 2024
Thanks so much for taking the time to review us! We hope to see you again!

10/10 Excellent

Jonathon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing was our room was next to the off ramp of 283 had to hear trucks jake brakeing down the ramp which i found unnecessary being a truck driver my self other than that is was a nice stay
Stayed 5 nights in Apr 2024
Response from Dawn on 1 May 2024
Thank you so much for taking the time to leave us a review! Next time you book with us please request a room not facing the highway and we will be more than happy to assist you with staying away from that unnecessary noise! (We TOTALLY agree!)

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and hotel for the price and easy and convenient access
Stayed 1 night in Apr 2024
Response from Dawn on 25 Apr 2024
Thank you so much for your kind words! We hope to have you back again!

8/10 Good

jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff. Location was perfect for my needs. I would stay here again.
Stayed 1 night in Apr 2024
Response from Dawn on 13 Apr 2024
Thank you so much for your review. We hope to see you again!

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean, breakfast was great, pool and hot tub well maintained. Overall. Worked well for us
Stayed 1 night in Apr 2024
Response from Dawn on 9 Apr 2024
Thank you so much for taking the time to review us. We hope to have you back again soon!

8/10 Good

MICHAEL

Travelled with family
Liked: Cleanliness, staff & service, amenities
EVERYTHING WAS GOOD FOR THE EXCEPTION OF A VERY LOUD BANGING AIR CONDITIONING SYSTEM BUT BREAKFAST OPTIONS WAS WONDERFUL AND STAFF WAS VERY FRIENDLY AND HELPFUL
Stayed 2 nights in Mar 2024
Response from Dawn on 2 Apr 2024
Thank you so much for taking the time to leave us a review. We will look into this air conditioner issue so it doesn't bother anyone else. We hope to have you stay with us again soon.

10/10 Excellent

jose

Stayed 1 night in Mar 2024
Response from Dawn on 1 Apr 2024
Thank you so much for taking the the time leave us a review! We hope to have you stay with us again soon.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Dawn on 1 Apr 2024
Thank you so much for taking the the time leave us a review! We hope to have you stay with us again soon.

6/10 Okay

Gregory

Business traveller
Not the hotels fault, but it smells... Bad. Rooms are fine and basic but could use one of the small safes.
Stayed 2 nights in Mar 2024
Response from Dawn on 27 Mar 2024
Thank you so much for taking the time to review us. We are sorry to hear your stay with us was not satisfactory. We hope you give us another try in the future!

10/10 Excellent

Susanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to Elizabethtown College!
Stayed 1 night in Mar 2024
Response from Dawn on 25 Mar 2024
Thank you so much for taking the time to review us. We are so happy you enjoyed your stay with us and hope to have you as our guest again!

6/10 Okay

Cherkea

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
My comforter was dirty with what looked like a lip stick stain. The elevator was very old and squeaked when it moved. The room furniture was old and outdated including the TV. The staff was great, breakfast was good. The gym and pool area was updated and nice but the rest of the hotel screamed 1990s.
Stayed 2 nights in Mar 2024
Response from Dawn on 25 Mar 2024
Thank you so much for taking the time to review us. We hope to have you stay with us again!

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right off the highway and convenient.
Stayed 1 night in Mar 2024
Response from Dawn on 25 Mar 2024
Thank you so much for taking the time to review us. We are so happy you enjoyed your stay with us and hope to have you as our guest again!

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed on a Friday and Saturday night to attend a basketball tournament at Spooky Nook. It is only 10 minutes down the road with plenty of dining options a couple miles away. The complimentary breakfast was top notch with TONS of offerings including fresh fruit, cereal, eggs, bacon, sausage, biscuits, diy waffles, greek yogurt, oatmeal, cinnamon rolls, etc. The second day due to all the athletes piling their plates high with food, there was a slow down, but the wonderful workers caught up in no time. The room was spacious enough for 3 of us and the beds were incredibly comfortable. The one thing that could be changed is the shower head... It was either too intense, or too dribbly, and early showers resulted in the water screaming. Other than that, everyone was super friendly and helpful and the area was quiet and convenient.
Stayed 2 nights in Mar 2024
Response from Dawn on 25 Mar 2024
Thank you so much for taking the time to review us. We are so happy you enjoyed your stay with us and hope to have you as our guest again!

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great, staff was friendly, breakfast was good with lots of options. Only drawback was that you could hear wverything going on in other rooms, conversation, toilets, showers etc.
Stayed 1 night in Mar 2024
Response from Dawn on 20 Mar 2024
Thank you so much for taking the time to review us. We hope to have you as our guest again soon!

10/10 Excellent

Judith

Travelled with partner
Liked: Amenities
Bathroom too small - lots of noise from the highway - breakfast excellent- front desk nice
Stayed 1 night in Mar 2024
Response from Dawn on 19 Mar 2024
Thank you so much for your review. We hope to have you stay with us again. When booking next time please request a room away from the highway and we will be sure to fill that request for you!

10/10 Excellent

Victor

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Bed was comfortable. Breakfast was great. Bathroom was a bit small.
Stayed 1 night in Mar 2024
Response from Dawn on 16 Mar 2024
Thank you so much for your review! We hope to have you stay with us again!

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and courteous. All areas that we saw, were well kept and clean. It was a very comfortable stay.
Stayed 2 nights in Mar 2024
Response from Dawn on 12 Mar 2024
Thank you so much for taking the time to review us. We hope to see you again soon!

10/10 Excellent

Amy

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Dawn on 12 Mar 2024
Thank you so much for taking the time to review us. We hope to see you again soon!

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Dawn on 9 Mar 2024
Thank you so much for taking the time to leave us a review. We hope to have you stay with us agian!

10/10 Excellent

scott

Stayed 1 night in Feb 2024
Response from Dawn on 22 Mar 2024
Thank you so much for taking the time to review us. We hope to have you stay with us again soon!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Dawn on 20 Feb 2024
Thank you so much for reviewing us. We are so happy you enjoyed your stay and look forward to seeing you again!

10/10 Excellent

Jillian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Dawn on 12 Feb 2024
Thank you so much for taking the time to review us. We are so happy you enjoyed your stay with us and look forward to seeing you again!

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and cozy!
Great stay! The hotel and room were very clean, the bed was comfy, and we loved having the jetted tub in our room. The free breakfast was good.
Stayed 1 night in Feb 2024
Response from Dawn on 10 Feb 2024
Thank you so much for your review! We are so happy you enjoyed your stay with us and hope to see you again soon!

10/10 Excellent

Laurel

Liked: Cleanliness, staff & service, property conditions & facilities
1 night...room on highway side noisy
Stayed 1 night in Feb 2024
Response from Dawn on 8 Feb 2024
Thank you so much for taking the time to review us. Next time you book please mention you would prefer a room not facing the highway and we will make sure you are not. We look forward to seeing you again!

10/10 Excellent

Anibal

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Dawn on 8 Feb 2024
Thank you so much for taking the time to review us! We hope to see you again soon!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was right off the highway, easy access and very close to good places to eat.
Stayed 1 night in Jan 2024
Response from Dawn on 29 Jan 2024
We are so glad you enjoyed our location and hotel! We look forward to seeing you again!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Dawn on 2 Feb 2024
Thank you so much for taking the time to review us! We are so happy that you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Kari

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, plenty of things to see
Stayed 1 night in Jan 2024
Response from Dawn on 29 Jan 2024
Thank you for taking the time to let us know you enjoyed your stay. We hope to see you again!

10/10 Excellent

Kurt

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our sons go to ElizabethTown College and we have been station at this hotel every time we come. The rooms are clean and beds are so comfortable.
Stayed 1 night in Jan 2024
Response from Dawn on 29 Jan 2024
Thank you so much for your kind words. We cant wait to have you as our guest again!

2/10 Terrible

Matthew, Pottstown

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Dawn on 22 Jan 2024
We are so sorry you stay with us did not meet your expectations. We hope you give us another try in the future.

2/10 Terrible

Louise

Stayed 2 nights in Jan 2024
Response from Dawn on 21 Jan 2024
We are so sorry your stay with us fell short of your expectations. We do hope you give us another try in the future.

10/10 Excellent

Debra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Dawn on 17 Jan 2024
Thank you so much for your review! We hope to have you stay with us again!

10/10 Excellent

Inna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Dawn on 16 Jan 2024
Thank you so much for your review! We hope to see you again soon!

8/10 Good

Sophack

Travelled with family and small children, Travelled with pets
Liked: Staff & service
Disliked: Property conditions & facilities
Our stay was not horrible, but for the amount we paid I think there were higher expectations. This was an outdated property, small rooms, and had an “older” vibe about it. Although the front desk staff was amazing and would receive all the credit in customer service, we experienced housekeeping staff yelling and cussing from a near by room which put a bad taste in our mouth. They had good coffee available 24/7 in the lobby coffee bar, and some addicting chocolate chip cookies offered at no charge. The indoor pool area was nice, however had a broken hot tub left with a generic out of order sign with no sense of urgency to fix it. This was disappointing as this was one of the reasons we chose to book the location. One indoor pool, two hot tub, three pet friendly (which someone complained about our dog barking and we decided to take the dog somewhere else for the remainder of our stay) The best thing about this location is the free breakfast which had several options from hot and cold available daily. Overall a 4 rating but if we had to make the decision again, we would not stay here for the value.
Stayed 2 nights in Jan 2024
Response from Dawn on 16 Jan 2024
Thank you for sharing your experience with us. These issues are being further investigated and will result in change. I am so sorry that your stay with us fell short of your expectations.

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service
Hot tub dilemma
Stayed further away from the venue we were attending just because the location we stayed at had a hot tub. BUT nobody informed us it was broken before we came, so we couldn’t get a refund because we booked with One Hotel group. That is wrong!!! Hotel couldn’t refund us either! NEVER join with a group that won’t give you a refund if something is wrong! NECER book with a hotel that doesn’t inform you ahead of problems with the accommodations. Never again!!!
Stayed 1 night in Jan 2024
Response from Dawn on 17 Jan 2024
We are so sorry your stay with us did not meet your expectations. As discussed with you at check out, we have added points to your membership card and really do hope your consider staying with us again in the future.

6/10 Okay

Diane

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Dawn on 16 Jan 2024
Thank you for your review! We hope to have you stay with us again!

10/10 Excellent

GERALD, tunkhannock

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Dawn on 13 Jan 2024
Thank you so much for your review! We hope to see you again!

10/10 Excellent

Rob

Stayed 1 night in Jan 2024
Response from Dawn on 2 Feb 2024
Thank you so much for taking the time to review us! We are so happy that you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Dawn on 13 Jan 2024
Thank you so much for your review! We hope to see you again!

8/10 Good

Angela, Valdosta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Dawn on 13 Jan 2024
Thank you so much for your review! We hope to see you again!

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Dawn on 13 Jan 2024
Thank you so much for your review! We hope to see you again!

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Save energy systems tech.
Clean place with a decent breakfast just what someone would be looking for. I was pleased with my stay. And yes, I am not a karen who will complain about every little thing.
Stayed 1 night in Dec 2023
Response from Dawn on 13 Jan 2024
Thank you so much for your review! We hope to see you again!

8/10 Good

Barbara

Stayed 2 nights in Nov 2023
Response from Dawn on 13 Jan 2024
Thank you so much for your review! We hope to see you again!

8/10 Good

Michael

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The noise from the highway at night was annoying.
Stayed 2 nights in Nov 2023
Response from Dawn Hendricks on 29 Nov 2023
We are so sorry to hear your stay with us fell short of your expectations. Next time you book with us please request a room away from the highway and we would be more than happy to accommodate that. we hope to see you again soon!

10/10 Excellent

Karla G.

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaint at all
Stayed 2 nights in Nov 2023
Response from Dawn Hendricks on 27 Nov 2023
Thank you so much for your review! We hope to see you agian soon!

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently renovated. The rooms have all new fixtures, bed, floor, shower. The management is very professional.
Stayed 2 nights in Nov 2023
Response from Dawn Hendricks on 27 Nov 2023
We are so happy to hear you enjoyed your stay with us and we hope to have you back again soon!

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed at this property several times and always find a clean hotel, with friendly staff, and all my needs are met. The showers are wonderful with great water pressure.
Stayed 5 nights in Nov 2023
Response from Dawn Hendricks on 22 Nov 2023
Thank you so much! We love having you as our guest and hope to see you again soon!

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff
I was most impressed by the complimentary breakfast. I showed up at 9:28, and breakfast ended at 9:30. The staff didn't hurry me out of there, and even offered to give me a tray so that I could take breakfast back to my room.
Stayed 1 night in Nov 2023
Response from Dawn Hendricks on 20 Nov 2023
We are so happy to hear you enjoyed our breakfast! We hope to have you stay with us again soon!

8/10 Good

Anthony

Business traveller
Clean
Stayed 5 nights in Nov 2023
Response from Dawn Hendricks on 20 Nov 2023
Thank you so much for your review! We hope to see you again!

8/10 Good

frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend getaway
Nice spot between a winery and reasturant. Need to drive or uber/lyft bc to far to drive.
Stayed 1 night in Nov 2023
Response from Dawn on 7 Nov 2023
Thanks so much for your review! We hope to see you again!