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Reviews of Heritage Hotel Lancaster

3 out of 5
Heritage Hotel Lancaster
500 Centerville Rd, Lancaster, PA

Reviews

8.4

Very good

Rating 10 - Excellent. 428 out of 1002 reviews" "
Rating 8 - Good. 383 out of 1002 reviews" "
Rating 6 - Okay. 114 out of 1002 reviews" "
Rating 4 - Poor. 52 out of 1002 reviews" "
Rating 2 - Terrible. 25 out of 1002 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Erica

Travelled with family
Liked: Amenities
Comfy and friendly environment. Convenient for the sport activity, gas and eatery.
Stayed 2 nights in May 2024
Response from Chad on 20 May 2024
Good Morning Erica!Thank you so much for taking the time to share your feedback regarding your most recent stay with us! We look forward to seeing you the next time you are in Lancaster!

8/10 Good

LaToya, poughkeepsie

Stayed 1 night in May 2024
Response from Chad on 20 May 2024
Good Morning Latoya!Thank you so much for taking the time to share your feedback regarding your most recent stay with us! We look forward to seeing you the next time you are in Lancaster!

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, reasonably priced, very nice staff
Stayed 1 night in May 2024
Response from Chad on 20 May 2024
Good Morning JasonThank you so much for taking the time to share your feedback regarding your most recent stay with us! We look forward to seeing you the next time you are in Lancaster!

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Chad on 14 May 2024
Good Morning George!Thank you so much for taking the time to share your feedback regarding your most recent stay with us! We look forward to seeing you on your next visit into Lancaster!

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was only there for 1 night
Stayed 1 night in May 2024
Response from Chad on 20 May 2024
Good Morning Mark!Thank you so much for taking the time to share your feedback regarding your most recent stay with us! We look forward to seeing you the next time you are in Lancaster!

10/10 Excellent

Antonio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stood here and will stay again. Price was right!
Stayed 2 nights in May 2024
Response from Chad on 14 May 2024
Good Morning Antonio!Thank you so much for taking the time to share your feedback regarding your most recent stay with us! We look forward to seeing you on your next visit into Lancaster!

10/10 Excellent

Marta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Chad on 14 May 2024
Good Morning Marta!Thank you so much for taking the time to share your feedback regarding your most recent stay with us! We look forward to seeing you on your next visit into Lancaster!

8/10 Good

Deb

Business traveller
Liked: Amenities, property conditions & facilities
It was fine. Water still s but greasy.
Stayed 1 night in May 2024
Response from Chad on 14 May 2024
Good Morning Deb!Thank you so much for taking the time to share your feedback regarding your most recent stay with us! We look forward to seeing you on your next visit into Lancaster!

8/10 Good

Adegbola

Travelled with family and small children
Look I wanted a place that was clean and felt safe and inviting. I got just that and was very pleased especially that we travelled with our 6 month old.
Stayed 1 night in May 2024
Response from Chad on 14 May 2024
Good Morning Adegbola!Thank you so much for taking the time to share your feedback regarding your most recent stay with us! We look forward to seeing you on your next visit into Lancaster!

6/10 Okay

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Coffee maker didn't work, no cups or glasses in the room, cobwebs on the light fixture in the bathroom.
Stayed 1 night in Apr 2024
Response from Chad on 4 May 2024
Hello Mike, Thank you so much for your feedback on your stay with us. I have passed your feedback along to our leadership to ensure these issues have been resolved and do not happen again!

10/10 Excellent

kaelyn

Stayed 1 night in Apr 2024

6/10 Okay

Annabelle

Stayed 2 nights in Apr 2024
Response from Chad on 20 May 2024
Good Morning Annabelle!Thank you so much for taking the time to share your feedback regarding your most recent stay with us! We look forward to seeing you the next time you are in Lancaster!

10/10 Excellent

Francesco

Stayed 1 night in Apr 2024
Response from Chad on 20 May 2024
Good Morning Francesco!Thank you so much for taking the time to share your feedback regarding your most recent stay with us! We look forward to seeing you the next time you are in Lancaster!

10/10 Excellent

Danyelle

Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice. It’s a quiet place and the bar and dining was very convenient.
Stayed 1 night in Apr 2024
Response from Chad on 4 May 2024
Good Evening Danyelle, Thank you so much for taking the time to share your feedback regarding your most recent stay with us. We look forward to seeing you on your next visit into Lancaster!

10/10 Excellent

mae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was extremely clean, great staff, restaurant was great and had a lovely buffet for Sunday breakfast. The breakfast was an extra cost but totally worth the money. Only 10 minutes to the Turkeyhill Experience and about 20 mins to the outlet stores. It’s also located right next door to the Dutch Apple Theatre. Many choices of restaurants in the area. Very easy to get to from major highways. Would highly recommend!!!
Stayed 1 night in Apr 2024
Response from Chad on 4 May 2024
Good Evening Mae!Thank you so much for your kind words regarding your stay with us! We cant way to see you the next time you are in area!

10/10 Excellent

Dunia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Apr 2024
Response from Chad on 24 Apr 2024
Good Afternoon DuniaThank you so much for taking the time to share your feedback with us on your stay! We hope to see you when you return to the area!

10/10 Excellent

Manuel, valley stream

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Apr 2024
Response from Chad on 21 Apr 2024
Good Morning Manuel! Thank you so much for taking the time to share your feedback regarding your most recent stay with us! We look forward to seeing you next time you are in Lancaster!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to fund great restaurant
Stayed 2 nights in Apr 2024
Response from Chad on 21 Apr 2024
Good Morning Paul! Thank you so much for taking the time to share your feedback regarding your most recent stay with us! We look forward to seeing you next time you are in Lancaster!

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Chad on 21 Apr 2024
Good Morning Anne! Thank you so much for taking the time to share your feedback regarding your most recent stay with us! We look forward to seeing you next time you are in Lancaster!

10/10 Excellent

Janie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Chad on 21 Apr 2024
Good Morning Janie!Thank you so much for taking the time to share your feedback regarding your most recent stay with us! We look forward to seeing you next time you are in Lancaster!

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! Rooms were meticulous! Front desk Gentleman was very kind. This will be our go-to when traveling out East. Thank you!
Stayed 2 nights in Apr 2024
Response from Chad on 21 Apr 2024
Good Morning Brenda!Thank you so much for taking the time to share your feedback regarding your most recent stay with us! We look forward to seeing you next time you are in Lancaster!

10/10 Excellent

Danyelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a perfect hotel. From the hotel down to the restaurant and bar right underneath the hotel. Plus being able to take your drinks back to your room to relax was even better. Best place to stay.
Stayed 1 night in Apr 2024
Response from Chad on 21 Apr 2024
Good Morning DanyelleThank you so much for taking the time to share your feedback regarding your most recent stay with us! We look forward to seeing you next time you are in Lancaster!

2/10 Terrible

Roger

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Just not the best stay and no breakfast
Stayed 2 nights in Apr 2024
Response from Chad on 16 Apr 2024
Good Morning Roger, Thank you so much for taking the time to share your feedback on your stay with us, I apologize that it does not seem like we lived up to your expectations, We do have breakfast every morning from 7am until 1030am it is just not included in your room. We look forward to the opportunity to earn your loyalty next time you are in town!

10/10 Excellent

bruce, Waretown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly service - very clean -all good
Stayed 1 night in Apr 2024
Response from Chad on 16 Apr 2024
Good Morning Bruce!Thank you so much for taking the time to share your feedback regarding your most recent stay with us! We look forward to seeing you on your next visit nto Lancaster!

8/10 Good

JANINE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant Loxley was fabulous for a quick bite after basketball tournament at spooky nook - only thing was when we arrived there was no one at front desk so I called restaurant and the gentleman came very quickly after that. Very cute and quaint hotel ! Would stay again
Stayed 1 night in Apr 2024
Response from Chad on 21 Apr 2024
Good Morning Janine!Thank you so much for taking the time to share your feedback regarding your most recent stay with us! We look forward to seeing you next time you are in Lancaster!

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities
The property was difficult to find. Signage needs to be better.
Stayed 1 night in Apr 2024
Response from Chad on 16 Apr 2024
Good Morning Chris!Thank you so much for taking the time to share your feedback regarding your most recent stay with us! We look forward to seeing you on your next visit nto Lancaster!

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was super nice. Attached restaurant was spacious and food was delicious!
Stayed 1 night in Apr 2024
Response from Chad on 12 Apr 2024
Good Morning Wendy, Thank you so much for taking the time to share your feedback regarding your most recent stay with us. We look forward to seeing you on your next visit into Lancaster!

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, and reasonably priced. Convenient to Spooky Nook sports complex . Restaurant on premises, but also near Giant grocery store and a few other restaurants.
Stayed 1 night in Apr 2024
Response from Chad on 12 Apr 2024
Good Morning Jason, Thank you so much for taking the time to share your feedback regarding your most recent stay with us! We look forward to seeing you on your next visit into Lancaster!

4/10 Poor

Bradford, Carlisle

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The location is in the midst of significant construction so the main lobby is not accessible by front door. Signage to direct was poor at best. None of the signage was on the outside of the building to explain what was going on. Dilapidated AirStream in the parking lot? Rooms very dated and minimal noise control. I hear the restaurant is good? Staff was pleasant but didn’t really own the poor condition of the facility.
Stayed 1 night in Apr 2024
Response from Chad on 12 Apr 2024
Good Morning Bradford, Thank you for taking the time to share your feedback regarding your most recent visit into Lancaster, I have taken your feedback and addressed it with our leadership team and we look forward to the opportunity to improve upon these items for the next time you are in Lancaster!

10/10 Excellent

Ying

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Chad on 10 Apr 2024
Good Morning, Thank you so much for taking the time to share your feedback regarding your most recent stay with us. We look forward to seeing you on your next visit to Lancaster!

10/10 Excellent

Doris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to dutch apple theater and staff was very nice . It is under construction but didn't interfere with anything.
Stayed 1 night in Mar 2024
Response from Chad on 30 Mar 2024
Good Afternoon Doris, Thank you so much for taking the time to share your feedback regarding your most recent stay with us! We look forward to seeing you on your next visit into Lancaster!

6/10 Okay

Jennifer

Travelled with partner
Disliked: Amenities, property conditions & facilities
Convenient location. Outdated facility but some renovations were being done during our visit. Water leak in the bathroom from room above. When reported we were told that someone probably didn’t close the shower curtain. No sorry. No offer to adjust rate since we could not use our bathroom.
Stayed 2 nights in Mar 2024
Response from Chad on 22 Mar 2024
Good Afternoon Jennifer, Thank you so much for taking the time to share your feedback regarding your most recent stay with us. I have addressed your concerns with out leadership team to ensure this does not happen again!

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to Dutch Apple Theater
Stayed 1 night in Mar 2024
Response from Chad on 22 Mar 2024
Good afternoon James!Thank you so much for taking the time to share this feedback with us and we look forward to seeing you on your next trip into Lancaster!

6/10 Okay

Susan K

Travelled with family
Liked: Cleanliness, staff & service
Gymnastics team of girls were running and loud in halls on a scavenger hunt late evening
Stayed 2 nights in Mar 2024
Response from Chad on 12 Mar 2024
Good Morning Susan, Thank you so much for taking the time to share your feedback regarding your most recent stay with us. Yes this past weekend was a busy weekend with sports team I apologize for any inconvenience this may have caused you.

10/10 Excellent

John

Stayed 1 night in Mar 2024
Response from Chad on 29 Mar 2024
Hello John, Thank you so much taking the time to share your feedback regarding your stay with us. We look forward to seeing you on your next trip to Lancaster!

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As I am asked for a review of the Heritage Hotel, I thought I usually just ignore this type of stuff, but I must say we were extremely happy with this choice. The obvious reason is is that it was close to our event at the dinner theater, however the room was perfect. The Bartender Sammy at the Loxley's lounge was great to say the least, and we wished we could have stayed another night or two, but it wasn't in our schedule, however we will be back! Please let them know they have a great staff!
Stayed 1 night in Mar 2024
Response from Chad on 8 Mar 2024
Good Evening Michelle, Thank you so much for taking the time to share your feedback in regards to your most recent stay with us! I have taken your feedback and shared it with Sammy! We look forward to seeing you when you return to Lancaster!

8/10 Good

MARIA

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Chad on 29 Mar 2024
Hello Maria, Thank you so much taking the time to share your feedback regarding your stay with us. We look forward to seeing you on your next trip to Lancaster!

8/10 Good

Milagros

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Chad on 6 Mar 2024
Good Evening Milagros! Thank you so much for taking the time to share your feedback regarding your stay with us! We look forward to seeing you on your next trip to Lancaster!

10/10 Excellent

JOSEPH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Chad on 27 Feb 2024
Good Morning Joseph!Thank you so much for taking the time to share your feedback regarding your most recent stay with us! We look forward to seeing you on your next trip to Lancaster!

10/10 Excellent

Shoshanna

Will be coming back.
Stayed 2 nights in Feb 2024
Response from Chad on 26 Feb 2024
Good Morning Shoshanna, First and foremost I would like to say thank you for taking the time to share your feedback regarding your most recent stay with us. We look forward to seeing you again on your next visit to Lancaster!

8/10 Good

Jeffrey, King of Prussia

Travelled with family
Disliked: Amenities, property conditions & facilities
Older property undergoing some renovation but friendly and helpful staff. Nice area but not a modern facility to be clear for all travelers. Overall would consider again given dining options, proximity to Giant supermarket, gas station, etc.
Stayed 1 night in Feb 2024
Response from Chad on 26 Feb 2024
Good Morning Jeffrey, First and foremost thank you so much for taking the time to share your feedback on your most recent stay with us. We are anxiously awaiting for these renovations to be completed. We look forward to seeing you on your next trip to Lancaster!

8/10 Good

Jennifer L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Chad on 26 Feb 2024
Good Morning Jennifer! Thank you so much for taking the time to share your feedback regarding your most recent stay with us! We look forward to seeing you on your next visit to Lancaster!

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, great bars attached to the hotel
Stayed 1 night in Jan 2024
Response from Chad on 26 Feb 2024
Good Morning Frances!Thank you so much for taking the time to share your feedback regarding your most recent stay with us! We look forward to seeing you on your next visit to Lancaster!

4/10 Poor

Angela

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dark and grungy
Stayed 2 nights in Jan 2024
Response from Chad on 9 Feb 2024
Good Morning Angela,Thank you so much for taking the time to share your feedback regarding your most recent stay with us! We are in the process of doing quite a bit of remodeling and everything that I am sure you saw all of our construction going on so I apologize that was your experience coming into our property.

10/10 Excellent

Josh

Stayed 2 nights in Jan 2024
Response from Chad on 9 Feb 2024
Good Morning Josh! Thank you so much for taking the time to share your feedback regarding your most recent stay with us. I look forward to seeing you on your next visit to Lancaster!

10/10 Excellent

Nathaniel

Stayed 2 nights in Jan 2024
Response from Chad on 1 Feb 2024
Good Evening Nathaniel, Thank you so much for taking the time to share your feedback on your most recent stay with us. We look forward to seeing you the next time you are in Lancaster!

10/10 Excellent

Suzette

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice place to stay, very clean in the rooms. Construction made it difficult to find the front check in.
Stayed 1 night in Jan 2024
Response from Chad on 1 Feb 2024
Good Evening Suzette, Thank you so much for taking the time to share your feedback on your most recent stay with us. We look forward to seeing you the next time you are in Lancaster!

8/10 Good

Joey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet room. Great restaurant attached. The only thing that could have been better would be the pillows.
Stayed 1 night in Jan 2024
Response from Chad on 1 Feb 2024
Good Evening Joey, Thank you so much for taking the time to share your feedback on your most recent stay with us. We look forward to seeing you the next time you are in Lancaster!

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Chad on 27 Jan 2024
Good Evening Brian! Thank you for taking the time to share your feedback on your most recent stay with us. I would be curious as to what happened during your stay for you to give us a 2 out of 10 feel free to reach out to me directly to discuss,

10/10 Excellent

Alexa

Stayed 3 nights in Jan 2024
Response from Chad on 27 Jan 2024
Hello Alexa! Thank you so much for taking the time to share your feedback regarding your most recent stay with us and we look forward to seeing you on your next trip to Lancaster!