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Reviews of avid hotel Lancaster, an IHG Hotel

2.5 out of 5
avid hotel Lancaster, an IHG Hotel
2151 Lincoln Hwy E, Lancaster, PA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 625 out of 901 reviews" "
Rating 8 - Good. 181 out of 901 reviews" "
Rating 6 - Okay. 52 out of 901 reviews" "
Rating 4 - Poor. 22 out of 901 reviews" "
Rating 2 - Terrible. 21 out of 901 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

George

Liked: Cleanliness
Fine
Stayed 1 night in May 2024

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I would classify this hotel as solid 10.
Stayed 1 night in May 2024

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Tiene habitaciones cómodas, muy limpias, pero no tiene microondas en la habitación y el área de la cocina para el desayuno es muy pequeña
Stayed 1 night in May 2024

10/10 Excellent

Paula

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing customer service!!!
Stayed 4 nights in May 2024

10/10 Excellent

Yareliz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Zoe

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 2 nights in May 2024

8/10 Good

Maricris

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Check-in was wonderful. The young man was friendly, had a big smile, and made us feel welcome. Room was okay. Bed was comfortable but the bathroom floor was not as clean because I saw some hair on the tile. Breakfast had very limited options. We ended up eating in our room too because the dining area had a lot of people with their bags on the chairs and was just hanging out waiting for their rides (mind you, this was at 8:15am). They can definitely offer more seating. It was just bad timing I guess. Parking was easy but turning to the hotel was easy to miss especially when you drive at night.
Stayed 1 night in May 2024

8/10 Good

Marvin

Liked: Cleanliness, staff & service, property conditions & facilities
New breakfast was good.
Stayed 2 nights in May 2024

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the staff was very helpful & friendly. Between 10 PM-8 AM they have very strict quiet hours, & they enforce that to ensure the guests get adequate sleep, which helped us very much with getting sufficient rest. Also, the area was surrounded by a plethora of stores, which is very convenient. The only complaint I have is the AC would continually turned on & off throughout the night, & according to my knowledge, there’s no way to make it constant so I brought a fan with. Very wonderful hotel! & the TV allows you to connect your phone so you can play stuff from your phone & have it on the TV. We always come back to this hotel because it is so convenient, the staff is friendly, & we love the TV!
Stayed 5 nights in Apr 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast options could be better especially for kids but overall pleasant stay at AVID. Rooms were small but totally fine for one night stay. Staff was helpful and accomodating.
Stayed 1 night in Apr 2024

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
I love the location and how clean everything is.
Stayed 1 night in Apr 2024

10/10 Excellent

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Apr 2024

10/10 Excellent

Donovan, Myrtle beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all nice
Stayed 1 night in Apr 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

DIANA

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
This place looks modern and i picked it because of the good cleaning ratings. I can tell you this place was not clean at all. When we arrived and got a room it was stains and hair on the bedsheets this is what i was afraid of when booking, the floor was dirty i went and asked the front desk to move me to another room, second room air conditioner was making loud noise we couldn’t sleep much also if you want peace then don’t stay there. Road noise all night!! The lobby was disgusting it was super dirty last night when we arrived and a lot of young ppl there some running in hallways it was just out of control, did not see anyone at front desk, trash outside the building was filthy and everywhere on floor etc…. Breakfast was bad. Will not stay here again!
Stayed 2 nights in Apr 2024

10/10 Excellent

Juanita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was great very helpful to me,my room was big lot of space and clean breakfast could be better.
Stayed 3 nights in Apr 2024

8/10 Good

Dana

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

andre

Liked: Cleanliness, staff & service, property conditions & facilities
Property is nice and clean!
Stayed 1 night in Apr 2024

10/10 Excellent

Charles, BALTIMORE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Mar 2024

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Road noise was noticeable
Stayed 1 night in Apr 2024

10/10 Excellent

Oleg, Berkeley Heights

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son and I were greeted by Eric, at the front desk. They were super nice and let us check in way earlier than our check in time due to room availability. Eric explained how the grad and go breakfast worked and what the amenities were and how to get there. Comfortable beds and mostly clean rooms. My son and enjoyed the stay with only 15 minutes to Spooky Nook sports facility. Would stay again.
Stayed 1 night in Apr 2024

10/10 Excellent

Sue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value
Stayed 1 night in Apr 2024

10/10 Excellent

Jessica

Super friendly staff
Stayed 1 night in Apr 2024

10/10 Excellent

Katheryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. 2nd time we stayed.
Stayed 1 night in Apr 2024
Response from General Manager on 6 Apr 2024
Kathleen,Thank you for staying with us again at the Avid Hotel Lancaster. We enjoyed seeing you again and hope to see you back soon.Avidly,Eric BrownGeneral Manager

10/10 Excellent

Debra

Stayed 1 night in Apr 2024

10/10 Excellent

Deborah

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The colorfulness and the price attracted me to Avid. I was very pleased with the cleanliness of the entire facility and the friendly staff. The breakfast was plentiful and hot. The location was perfect with shops, entertainment and eateries. It was a short distance from the mall and the Sight and Sound theater. There were table games to play, but I justed wanted to sit relax and look out of the window. That was my me time. My two teenage boys loved the gym. I am hoping to return to Pennsylvania next year and Avid IHG is the place that I will return to.
Stayed 2 nights in Mar 2024
Response from General Manager on 2 Apr 2024
Dear Deborah, Thank you for the 5 star rating and choosing to stay with us at the Avid Lancaster. We appreciate your kind words and for sharing your stay experience with fellow travelers. We look forward to your return.Yours in Hospitality,Eric BrownGeneral Manager

10/10 Excellent

Husam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are welcoming
Stayed 2 nights in Mar 2024
Response from General Manager on 2 Apr 2024
Husam, Tank you for the 5 star rating and choosing to stay at the Avid Lancaster. We enjoyed serving you and hope to see you back again.Sincerely,Eric BrownGeneral Manager

10/10 Excellent

Titus

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from General Manager on 2 Apr 2024
Dear Titus,Thank you for the 5 star rating. We appreciated you staying with us and hope to see you again soon.Avidly,Eric BrownGeneral manager

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Mar 2024
Response from General Manager on 24 Mar 2024
Rebecca,Thank you for choosing to stay at the Avid during your recent visit to Lancaster. We are pleased that you had a 5 star experience and hope to see you back on a future visit.Sincerely,Eric BrownGeneral Manager

10/10 Excellent

David C

Stayed 1 night in Mar 2024
Response from General Manager on 5 Apr 2024
David C,Thank you for the 5 star rating and staying with us at the Avid Hotel Lancaster. We hope to see you back again soon.Avidly,Eric BrownGeneral Manager

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were smaller than the average hotel in my opinion. There was only a rolling desk chair because there was no room for a lounging type chair making it a bit uncomfortable to relax in the room.
Stayed 2 nights in Mar 2024
Response from General Manager on 8 Mar 2024
Dear Robert, Thank you for choosing to stay at the Avid hotel and providing feedback about the brand design. We appreciated the opportunity to serve you and hope to see you on a return stay.Sincerely,Eric BrownGeneral Manager

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from General Manager on 29 Feb 2024
Thank you for choosing to stay at the Avid Lancaster. We appreciated having you as our guest and hope to have you back again.avidly,Eric BrownGeneral Manager

2/10 Terrible

Kesaundra

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was charged twice and there was construction right outside of the window.
Stayed 2 nights in Feb 2024
Response from General Manager on 26 Feb 2024
Dear Kesaundra,It is our goal to provide a 5 star experience at our hotel. We apologize that you did not have a 5 star experience. If you were double charged, I hope that you brought that to the attention to the staff and it was corrected for you. We apologize that we are in our final stages of renovations and that there was insulation being installed on the exterior of hotel. We hope to have the opportunity to make it up to you on a future stay.

8/10 Good

MILTON, LYNBROOK

Liked: Cleanliness, staff & service, property conditions & facilities
The only negative part about our stay was that the rooms are very small, we are a family of 4 and it was very tight! Everything else was goo.
Stayed 2 nights in Feb 2024
Response from General Manager on 26 Feb 2024
Milton,Thank you for choosing to stay with us at the Avid hotel Lancaster and providing feedback regarding your stay. The Avid brand is designed as a minimalist brand with smaller rooms only including items essential to an overnight stay. We hope to have the opportunity to see you again on a future visit.

8/10 Good

MONIKA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff is super friendly
Stayed 1 night in Feb 2024
Response from General Manager on 25 Feb 2024
Dear Monika,Thank you for the 54 star rating and staying at the Avid Lancaster. We hope to see you again in the future.

8/10 Good

Kim

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from General Manager on 25 Feb 2024
Kim,Thank you for choosing to stay at the Avid Lancaster. We appreciate you and hope to see you again in the future.

10/10 Excellent

harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from General Manager on 25 Feb 2024
Harry,Thank you for staying with us at the Avid Lancaster and giving us the opportunity to serve you. We hope to see you back on a future stay.

10/10 Excellent

Yaritza

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked 2 Rooms for 3 nights and when adding another room to my party it was easy thanks to Yaritza she was very helpful and profesional rooms were clean and shower even better. Awesome staff overall the best I’ve stayed when I’m in the area. If in the area make sure you book with AVID/IHG
Stayed 2 nights in Feb 2024
Response from General Manager on 25 Feb 2024
Thank you for the 5 star rating and comments. We appreciated the opportunity to have you as our guest and we hope to see you on a return stay.

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place for a weekend stay .
Stayed 2 nights in Feb 2024
Response from General Manager on 18 Feb 2024
Linda,Thank you for staying with us. We appreciate you.

10/10 Excellent

Yareliz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from General Manager on 18 Feb 2024
Yarelliz,Thank you for choosing to stay with us at the Avid hotel. We hope we get to see you again on a future stay.

6/10 Okay

Jensen

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from General Manager on 18 Feb 2024
Jensen,It is our goal for all our guests to have a 5 star experience. Please don't hesitate to reach out and let us know how we could have made your stay better. We hope to have the opportunity to serve you again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from General Manager on 18 Feb 2024
Thank you for staying at the Avid Lancaster.

10/10 Excellent

Ethan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely helpful staff and very clean.
Stayed 1 night in Feb 2024
Response from General Manager on 18 Feb 2024
Ethan,Thank you for the 5 star rating and for staying with us at the Avid Lancaster. We appreciated the opportunity to have you as our guests and we hope to see you back on a return stay.Yours in Hospitality,Eric Brown'General Manager

8/10 Good

Claude

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from General Manager on 18 Feb 2024
Claude,Thank you for staying with us at the Avid Lancaster. We appreciate you.

10/10 Excellent

Jasmine

Stayed 2 nights in Feb 2024
Response from General Manager on 24 Mar 2024
Jasmine,Thank you for staying at the Avid Hotel Lancaster and giving us a 5 star rating. We are delighted that you had a 5 star experience and hope to see you on a future stay with us.Avidly,Eric BrownGeneral Manager

10/10 Excellent

Britney

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 18 Feb 2024
Britney,Thank you for the 5 star rating and choosing to stay at the Avid Lancaster. We hope to also see you back on a future stay with us.

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on 29 Jan 2024
Gustavo,Thank you for staying with us at the Avid Hotel Lancaster and giving us a perfect 10 rating. We hope to see you back on a return stay with us.Avidly,Eric BrownGeneral Manager

8/10 Good

Angelica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel. One of the most comfy beds I have ever slept in during a hotel stay. The rooms were super clean. My only complaint the breakfast left a little to be desired.
Stayed 1 night in Jan 2024
Response from General Manager on 29 Jan 2024
Dear Angelica,Thank you for choosing to stay at the Avid Hotel Lancaster. We appreciate your feedback. Our breakfast offerings is the standard for the Avid brand. The complimentary Grab and go Continental Breakfast consists of a variety hot and cold cereal, fresh fruit, a variety of yogurt, a variety of bagels, English Muffins, Breakfast bars, hard boiled eggs, vegetable egg white omelets and Jimmy Dean breakfast sandwiches or sausage and bacon egg bites.