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Reviews of Holiday Inn Express & Suites Windsor East - Lakeshore, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Windsor East - Lakeshore, an IHG Hotel
14 AMY CROFT DRIVE, Lakeshore, ON

Reviews

9.4

Exceptional

Rating 10 - Excellent. 438 out of 555 reviews" "
Rating 8 - Good. 85 out of 555 reviews" "
Rating 6 - Okay. 17 out of 555 reviews" "
Rating 4 - Poor. 7 out of 555 reviews" "
Rating 2 - Terrible. 8 out of 555 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

CHRIS, west haven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and looks new
Stayed 1 night in May 2024
Response from Stacey D on 25 May 2024
Dear Chris,Thank you for taking time to review your stay here at the Holiday Inn Express & Suites Lakeshore.We are happy your stay was clean and memorable. We would be delighted to have you stay again with us.

10/10 Excellent

Calverna

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I went to a funeral in Windsor we stayed 2 nights and absolutely loved it. Lots of options for breakfast and the staff were amazing I’ll definitely stay there again. So many restaurants in walking distance.
Stayed 1 night in May 2024
Response from Stacey D on 25 May 2024
Dear Calverna,Thank you for taking time out to review your recent stay here at the Holiday Inn Express & Suites Lakeshore.We are so sorry for the circumstances that brought you to this area, but we are happy to hear we could make your stay a good one.We hope you come back to visit!

10/10 Excellent

606

Business traveller
Liked: Staff & service, property conditions & facilities
Just perfect for my needs
Stayed 1 night in May 2024
Response from Stacey D on 25 May 2024
Dear 606,Thank you for taking the time to give us feedback on your recent stay here at the Holiday Inn Express & Suites Lakeshore.We are glad to hear we could fulfill your needs.We hope to see you soon!

10/10 Excellent

Mostafizur

Liked: Cleanliness, staff & service, property conditions & facilities
It was an excellent stay for my family and staffs were really nice.
Stayed 1 night in May 2024
Response from Rosella S. on 21 May 2024
Dear Mostafizur, Thank you for taking the time to give us feedback on your recent stay here at the Holiday Inn Express and Suites Lakeshore.We are so happy to hear that you enjoyed your stay with us, and that our friendly staff was a particular highlight. It was our pleasure to serve you and we look forward to having you again.

10/10 Excellent

Khondker

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in May 2024
Response from Rosella S. on 21 May 2024
Dear Khonker, Thank you for taking the time to give us feedback on your recent stay here at the Holiday Inn Express and Suites Lakeshore.It was a pleasure to serve you and we are so glad you had such a comfortable stay. We hope to see you again soon.

8/10 Good

Yin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Rosella S. on 22 May 2024
Dear Yin, Thank you for taking the time to rate your recent stay here at the Holiday Inn Express and Suites Lakeshore.It was a pleasure to serve you and we hope to get a chance to host you again on your future travels to the area.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Stacey D. on 15 May 2024
Dear Eric,Thank you for the excellent review with your stay here at the Holiday Inn Express and Suites Lakeshore.We hope you come back and stay with us again.

10/10 Excellent

seonho

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice staffs
Stayed 1 night in May 2024
Response from Rosella S. on 13 May 2024
Dear Seonho, Thank you for taking the time to give us feedback on your recent stay here at the Holiday Inn Express and Suites Lakeshore.It was a pleasure to serve you and we are so glad you had such a comfortable stay. We hope to see you again soon.

10/10 Excellent

Jan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
An excellent and welcoming stay.
Stayed 1 night in May 2024
Response from Rosella S. on 9 May 2024
Dear Jan, Thank you for taking the time to give us feedback on your recent stay here at the Holiday Inn Express and Suites Lakeshore.It was a pleasure to serve you and we are so glad you had such a comfortable stay. We hope to see you again soon.

10/10 Excellent

Maureen

Travelled with family
Liked: Amenities
Lovely property. Everything is clean and fresh.
Stayed 1 night in May 2024
Response from Rosella S. on 9 May 2024
Dear Maureen, Thank you for taking the time to give us feedback on your recent stay here at the Holiday Inn Express and Suites Lakeshore.We are delighted to see that you enjoyed your time here with us. It was our pleasure to serve you and we hope you come and stay with us again.

8/10 Good

Brett

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new!
Stayed 1 night in May 2024
Response from Rosella S. on 8 May 2024
Dear Brett, Thank you for taking the time to give us feedback on your recent stay here at the Holiday Inn Express and Suites Lakeshore.We are delighted to see that you enjoyed our newer location. We hope to be your hotel of choice, should your travels lead you back to the Windsor area.

10/10 Excellent

Hermina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Rosella S. on 9 May 2024
Dear Hermina, Thank you for taking the time to rate your recent stay here at the Holiday Inn Express and Suites Lakeshore.We are delighted to see that you enjoyed your time here with us. We strive to provide excellent service and by your comments it looks like we're doing the right thing. We hope you come and visit us again soon.

10/10 Excellent

Laurie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean, friendly staff. The pool was great to keep the kids busy. Beds and pillow were comfortable. Lots of eating options and shopping near by.
Stayed 1 night in May 2024
Response from Rosella S. on 7 May 2024
Dear Laurie, Thank you for taking the time to give us feedback on your recent stay here at the Holiday Inn Express and Suites Lakeshore.I'm delighted to hear that you had a great stay and enjoyed our clean and convenient location. Should your travels bring you back to the area, we hope you come stay with us again. It would be an absolute pleasure to welcome you back for another wonderful stay!

8/10 Good

Tammy

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. Not exceptional, but not bad, no complaints. Would stay here again!
Stayed 1 night in Apr 2024
Response from Rosella S. on 3 May 2024
Dear Tammy, Thank you for taking the time to give us feedback on your recent stay here at the Holiday Inn Express and Suites Lakeshore.It was a pleasure to serve you and we are so glad you had such a comfortable stay. We hope to see you again soon.

6/10 Okay

Chantelle

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Room and most common areas were very nice and clean but the pool was quite dirty and had a significant amount of hair floating around.
Stayed 2 nights in Apr 2024
Response from Rosella S. on 3 May 2024
Dear Chantelle, Thank you for taking the time to rate your recent stay here at the Holiday Inn Express and Suites Lakeshore.The feedback of our guests is relevant to us, as it shows our areas of opportunity. I've looped the proper department in about your review, and in our effort to serve our guests better, I trust improvements will be made to ensure our cleanliness standards are kept up. We appreciate your business and making us part of your travel plans.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rosella S. on 3 May 2024
Dear Jennifer, Thank you for taking the time to rate your recent stay here at the Holiday Inn Express and Suites Lakeshore.It was a pleasure to serve you and we are so glad you had such a comfortable stay. We hope to see you again soon.

2/10 Terrible

Rubah

Stayed 1 night in Apr 2024
Response from Rosella S. on 22 May 2024
Dear Rubah, Thank you for taking the time to rate your recent stay here at the Holiday Inn Express and Suites Lakeshore.I'm sorry to see that your stay was far from perfect and would love an opportunity to see how we can make things right. We hope you will join us again in the future and impart a better stay.

10/10 Excellent

Rachel

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rosella S. on 29 Apr 2024
Dear Rachel, Thank you for taking the time to rate your recent stay here at the Holiday Inn Express and Suites Lakeshore.It was a pleasure to serve you and we are so glad you had such a comfortable stay. We hope to see you again soon.

8/10 Good

Shelley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We waited at least 20 minutes to check in. There were 2 women working, one checking in the lady ahead of us and one on the phone. There was some issue with the lady's card or payment and it took the one woman behind the desk going to the lady in the back room at least 5 times before that woman came out to help try and sort things out. Why one of the women couldn't deal with the lady with the card issue and one check us in, is beyond me. We lost time getting ready and had rides pick us up that we couldn't reschedule as we were there for a surprise party. We had to leave in a rush which wasn't a great start to our trip. Such a let down even though we were there on time the front desk couldn't figure out how sort out one guest and left multiple guests waiting in line to check in (yes there were 2 guests behind us waiting as well)
Stayed 1 night in Apr 2024
Response from Stacey D. on 24 Apr 2024
Dear Shelley,Thank you for taking the time to rate us at Holiday Inn Express & Suites Lakeshore.We are sorry to hear your check in experience was not a good start to your stay. We will look into this further and use this as coaching for our employees. Hopefully one day you will try us out again.

10/10 Excellent

Angel

Travelled with family
Liked: Amenities, property conditions & facilities
The breakfast was great. Something for everyone. Loved the options 👍
Stayed 1 night in Apr 2024
Response from Rosella S. on 23 Apr 2024
Dear Angel, Thank you for taking the time to give us feedback on your recent stay here at the Holiday Inn Express and Suites Lakeshore.It was a pleasure to serve you and we are glad you enjoyed our breakfast offerings. We hope to see you again soon.

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff were great to deal with, all the amenities were very good.
Stayed 2 nights in Apr 2024
Response from Rosella S. on 22 Apr 2024
Dear Joe, Thank you for taking the time to give us feedback on your recent stay here at the Holiday Inn Express and Suites Lakeshore.It was a pleasure to serve you and we are so glad you had such a comfortable stay. We hope to see you again soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 2 nights in Apr 2024
Response from Rosella S. on 22 Apr 2024
Dear Michael, Thank you for taking the time to give us feedback on your recent stay here at the Holiday Inn Express and Suites Lakeshore.We are delighted to see that you had a great stay and enjoyed our nice and clean location. We hope to be your hotel of choice should your travels lead you back to the area.

10/10 Excellent

Jack

Stayed 1 night in Apr 2024
Response from Rosella S. on 14 May 2024
Dear Jack, Thank you for taking the time to give us feedback on your recent stay here at the Holiday Inn Express and Suites Lakeshore.It was a pleasure to serve you and we are so glad you had such a comfortable stay. We hope to see you again soon.

6/10 Okay

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rosella S. on 23 Apr 2024
Dear Amanda, Thank you for taking the time to rate your recent stay here at the Holiday Inn Express and Suites Lakeshore.We are all about giving exceptional service to our guests and are committed to comfort in every way. We are sad to see your stay was less than perfect. We hope you will join us again in the future and impart a better stay.

10/10 Excellent

Douglas

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Breakfast was excellent!
Stayed 1 night in Apr 2024
Response from Rosella S. on 19 Apr 2024
Dear Douglas, Thank you for taking the time to give us feedback on your recent stay here at the Holiday Inn Express and Suites Lakeshore.We are delighted to see that you enjoyed our complimentary breakfast. It was a pleasure to serve you and we hope to see you again soon.

10/10 Excellent

Rowenna

Liked: Cleanliness, staff & service, property conditions & facilities
This location is always clean and friendly.
Stayed 2 nights in Apr 2024
Response from Rosella S. on 19 Apr 2024
Dear Rowenna, Thank you for taking the time to give us feedback on your recent stay here at the Holiday Inn Express and Suites Lakeshore.We are delighted to see that you enjoyed our clean location and friendly staff. We hope to be your hotel of choice when staying in the Windsor area. See you again soon!

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rosella S. on 16 Apr 2024
Dear John, Thank you for taking the time to rate your recent stay here at the Holiday Inn Express and Suites Lakeshore.It was a pleasure to serve you and we are so glad you had such a comfortable stay. We hope to see you again soon.

10/10 Excellent

Alain

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean ,good breakfast
Stayed 1 night in Mar 2024
Response from Rosella S. on 13 Apr 2024
Dear Alain, Thank you for taking the time to give us feedback on your recent stay here at the Holiday Inn Express and Suites Lakeshore.It was a pleasure to serve you and we are so glad you had such a comfortable stay. We hope to see you again soon.

8/10 Good

Gordon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay while in the area for a sports tournament
Stayed 1 night in Apr 2024
Response from Rosella S. on 13 Apr 2024
Dear Gordon, Thank you for taking the time to give us feedback on your recent stay here at the Holiday Inn Express and Suites Lakeshore.We are so glad you had such a comfortable stay. We hope to be your hotel of choice when staying in the Windsor area. Safe travels!

10/10 Excellent

Savka

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly what we were looking for- no complaints at all. Breakfast staff was really kind & helpful.
Stayed 4 nights in Mar 2024
Response from Rosella S. on 9 Apr 2024
Dear Savka, Thank you for taking the time to give us positive feedback on your recent stay here at the Holiday Inn Express and Suites Lakeshore.It was a pleasure to serve you and we are so glad you had such a comfortable stay. We hope to see you again soon.

10/10 Excellent

Jean Nixon

Stayed 4 nights in Apr 2024
Response from Rosella S. on 29 Apr 2024
Dear Jean, Thank you for taking the time to rate your recent stay here at the Holiday Inn Express and Suites Lakeshore.It was a pleasure to serve you and we are so glad you had such a comfortable stay. We hope to see you again soon.

10/10 Excellent

Christine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and the check in person was excellent. Breakfast was fresh and plentiful and the staff was very friendly.
Stayed 1 night in Apr 2024
Response from Rosella S. on 7 Apr 2024
Dear Christine, Thank you for taking the time to give us positive feedback on your recent stay here at the Holiday Inn Express and Suites Lakeshore.It was a pleasure to serve you and we are so glad you had such a comfortable stay. We hope to see you again soon.

8/10 Good

Osleen

Stayed 1 night in Apr 2024
Response from Rosella S. on 29 Apr 2024
Dear Osleen, Thank you for taking the time to rate your recent stay here at the Holiday Inn Express and Suites Lakeshore.It was a pleasure to serve you and we are so glad you had such a comfortable stay. We hope to see you again soon.

10/10 Excellent

Mandeep

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024
Response from Rosella S. on 7 Apr 2024
Dear Mandeep, Thank you for taking the time to give us feedback on your recent stay here at the Holiday Inn Express and Suites Lakeshore.It was a pleasure to serve you and we are so glad you had such a comfortable stay. We hope to see you again soon.

10/10 Excellent

Frank

Travelled with partner
Liked: Amenities
New well managed hotel
Stayed 1 night in Mar 2024
Response from Rosella S. on 1 Apr 2024
Dear Frank, Thank you for taking the time to give us feedback on your recent stay here at the Holiday Inn Express and Suites Lakeshore.It was a pleasure to serve you and we are so glad you had such a comfortable stay. We hope to see you again soon.

10/10 Excellent

Khaled

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rosella S. on 7 Apr 2024
Dear Khaled, Thank you for taking the time to rate your recent stay here at the Holiday Inn Express and Suites Lakeshore.It was a pleasure to serve you and we are so glad you had such a comfortable stay. We hope to see you again soon.

10/10 Excellent

Saayed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Rosella S. on 7 Apr 2024
Dear Saayed, Thank you for taking the time to rate your recent stay here at the Holiday Inn Express and Suites Lakeshore.It was a pleasure to serve you and we are so glad you had such a comfortable stay. We hope to see you again soon.

10/10 Excellent

Soden

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very satisfied and good service (staff)
Stayed 1 night in Mar 2024
Response from Stacey D on 30 Mar 2024
Thank you for providing such positive feedback for your stay at Holiday Inn Express and Suites Lakeshore. It was a pleasure to serve you. Our staff strive for providing our guest excellent service. We appreciate the kind words.It would be an absolute pleasure to welcome you back for another stay.

10/10 Excellent

Yousif

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Mar 2024
Response from Rosella S. on 26 Mar 2024
Dear Yousif, Thank you for taking the time to give us feedback on your recent stay here at the Holiday Inn Express and Suites Lakeshore.It was a pleasure to serve you and we are so glad you had such a comfortable stay. We hope to see you again soon.

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern rooms. Nice facility
Stayed 1 night in Mar 2024
Response from Rosella S. on 25 Mar 2024
Dear Julie, Thank you for taking the time to give us feedback on your recent stay here at the Holiday Inn Express and Suites Lakeshore.Thank you so much for your kind words, we are glad you enjoyed our modern location. We hope to welcome you back again soon!

8/10 Good

Sara

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I love the toiletrie items for showering. Hotels typically give low end ones. I like the offer of complimentary items if forgotten (i did not have to use this) Maybe have as many towels equal to the amount of people booked Live complimentary breakfast and free parking! Top notch.
Stayed 1 night in Mar 2024
Response from Rosella S. on 24 Mar 2024
Dear Sara, Thank you for taking the time to give us feedback on your recent stay here at the Holiday Inn Express and Suites Lakeshore.The feedback of our guests is relevant to us, as it shows our areas of opportunity. It was a pleasure to serve you, and we hope you can come visit us again soon.

10/10 Excellent

Shaan And Brittany

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service. Nice clean room
Stayed 1 night in Mar 2024
Response from Rosella S. on 24 Mar 2024
Dear Shaan and Brittany, Thank you for taking the time to give us feedback on your recent stay here at the Holiday Inn Express and Suites Lakeshore.It was a pleasure to serve you and we are so glad you had such a comfortable stay. We hope to see you again soon.

8/10 Good

Dario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great convenient location. Friendly staff
Stayed 2 nights in Mar 2024
Response from Rosella S. on 23 Mar 2024
Dear Dario, Thank you for taking the time to give us positive feedback on your recent stay here at the Holiday Inn Express and Suites Lakeshore.I'm delighted to hear that you had a great stay and enjoyed our convenient location and friendly staff. We hope to be your hotel of choice when travelling to Windsor.

10/10 Excellent

Anja

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always our go to place to stay when coming to Windsor. Great hotel!
Stayed 1 night in Mar 2024
Response from Rosella S. on 18 Mar 2024
Dear Anja, Thank you for taking the time to give us feedback on your recent stay here at the Holiday Inn Express and Suites Lakeshore. It is our pleasure to serve you and we are so glad you always have such a comfortable stay. We are delighted to be your hotel of choice when traveling to Windsor. We look forward to seeing you again soon!

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was welcomed by friendly and helpful staff, very clean and spacious. Bed was like a cloud and super close to all stores and restaurants! Best hotel by far, we really enjoyed our stay and would definitely go again.
Stayed 1 night in Mar 2024
Response from Rosella S. on 18 Mar 2024
Dear Emily, Thank you for taking the time to give us feedback on your recent stay here at the Holiday Inn Express and Suites Lakeshore.I'm delighted to hear that you had a great stay and enjoyed our convenient location, comfortable bed and wonderful staff service. It would be an absolute pleasure to welcome you back for another wonderful stay.

10/10 Excellent

Riley

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Stacey D on 17 Mar 2024
Dear Riley,Thank you for taking the time out and giving us an excellent rating. We are glad you enjoyed your time at the Holiday Inn Express and Suites Lakeshore.If you are are ever in the area we hope you choose to stay with us again. It would be an absolute pleasure to welcome you back for another great stay.

8/10 Good

Romano

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean. Breakfast was not hot or fresh but was adequate.
Stayed 1 night in Mar 2024
Response from Stacey D on 17 Mar 2024
Dear Romano,Thank you for taking time out to rate us here at the Holiday Inn Express and Suites Lakeshore. We are delighted to hear that you found our facilities nice and clean.Please be assure that your comments about breakfast will be reviewed and used to improve our service.

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All OK at this hotel
Stayed 1 night in Mar 2024
Response from Stacey D on 16 Mar 2024
Thank you for taking the time to rate your recent stay here at the Holiday Inn Express and Suites Lakeshore.It was a pleasure to serve you and we hope you come back and visit soon.Happy travels!

10/10 Excellent

mohamed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
safe and nice property
Stayed 1 night in Mar 2024
Response from Rosella S. on 23 Mar 2024
Dear Mohamed, Thank you for taking the time to rate your recent stay here at the Holiday Inn Express and Suites Lakeshore.It was a pleasure to serve you and we are so glad you had such a comfortable stay. We hope to see you again soon.

10/10 Excellent

Heather

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff (front desk and wait staff especially) are fantastic!
Stayed 2 nights in Mar 2024
Response from Rosella S. on 11 Mar 2024
Dear Heather, Thank you for taking the time to give us feedback on your recent stay here at the Holiday Inn Express and Suites Lakeshore.It was a pleasure to serve you and we are so glad you had such a comfortable stay. It is so great to see that our front desk and breakfast staff were able to make your stay memorable. We hope to see you again soon.