In-room safe, desk, laptop workspace, free WiFi

Reviews of Quality Inn Lakeland North

2.5 out of 5
Quality Inn Lakeland North
3260 US Highway 98 N, Lakeland, FL

Reviews

6.4
Rating 10 - Excellent. 208 out of 1005 reviews" "
Rating 8 - Good. 278 out of 1005 reviews" "
Rating 6 - Okay. 190 out of 1005 reviews" "
Rating 4 - Poor. 148 out of 1005 reviews" "
Rating 2 - Terrible. 181 out of 1005 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

8/10 Good

Ashley

Travelled with family
😊
Stayed 1 night in May 2024
Response from Manager on 25 May 2024
Hello Ashley,We're sorry to hear about your experience. Your feedback is valuable to us as we strive to improve our services. If you have any further details to share, please don't hesitate to contact our management team for a more thorough investigation. We appreciate your understanding.

6/10 Okay

Ashley

😊
Stayed 2 nights in May 2024
Response from Manager on 25 May 2024
Hello Ashley,Thank you for sharing your feedback with us. We appreciate your comments and will share them with our team for further review. We value your perspective and hope to welcome you back in the future for an improved experience.

6/10 Okay

Ashley

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
😕
Stayed 3 nights in May 2024
Response from Manager on 24 May 2024
Hello Ashley, I'm sorry to see that you weren't completely satisfied with your stay. Your feedback is important to us as we constantly strive to improve our services. We recommend reaching out to our management team with any additional comments or concerns you may have. Your input will help us enhance the experience for all our guests.

8/10 Good

Teresa L

Disliked: Property conditions & facilities
There was no shower curtain in the bathroom and they need to give you a earning it a 100 deposit on top of room fee
Stayed 1 night in May 2024
Response from Manager on 21 May 2024
Hello Teresa L, We apologize for any inconvenience you may have experienced during your stay. Your feedback regarding the shower curtain and deposit requirement has been duly noted for future improvements. If you have any further concerns, please feel free to reach out to our management team for assistance.

4/10 Poor

Melinda

Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dingy. Dirty walls, mold in bathroom. I did not feel safe being outside in that area.
Stayed 1 night in May 2024
Response from Manager on 17 May 2024
Hello Melinda, We are sorry to hear about your experience and appreciate your feedback. Your comments will be shared with our team for further review and improvement. Our guests' safety and comfort are our top priorities, and we take all feedback seriously to ensure a pleasant stay for future guests.

10/10 Excellent

Ashley

Liked: Cleanliness, amenities, property conditions & facilities
I like they keep it clean
Stayed 2 nights in May 2024
Response from Manager on 17 May 2024
Hello Ashley,Thank you for appreciating our cleanliness standards during your stay! We strive to maintain a high level of cleanliness for all our guests to enjoy their time with us. We can't wait to serve you again.

8/10 Good

William(Bill)

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly
Stayed 1 night in May 2024
Response from Manager on 14 May 2024
Hello William(Bill),We are delighted to hear that you found our staff to be friendly during your stay. Our team takes pride in providing excellent service to all our guests. If you have any further feedback or would like to share more about your experience, please don't hesitate to reach out to us.

8/10 Good

Marcelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is goood just no breakfast just bags but it’s ok
Stayed 2 nights in May 2024
Response from Manager on 14 May 2024
Hello Marcelo,We appreciate your feedback and are pleased to hear that you had a good stay overall. For any future visits, feel free to contact our management team to discuss your breakfast preferences. Thank you for choosing to stay with us.

4/10 Poor

Ja’Dayshia

Disliked: Cleanliness
Stayed 1 night in May 2024
Response from Manager on 14 May 2024
Hello Ja’Dayshia, We appreciate you choosing our hotel for your stay. Should you have any concerns or feedback to share, please don't hesitate to reach out to us directly. We hope to welcome you back for an improved experience in the future.

2/10 Terrible

Luis, Somerset

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The rugs and furniture were full of filth! The experience was horrible overall. It was super stuffy in the roo
Stayed 2 nights in May 2024
Response from Manager on 10 May 2024
Hello Luis, We appreciate your feedback regarding the cleanliness of the rugs and furniture during your stay. Your comfort is important to us, and we apologize for the inconvenience caused by the stuffiness in the room. We have shared your comments with our housekeeping team for their immediate attention.

4/10 Poor

Lacy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was dirty. I wouldn't stay here again.
Stayed 2 nights in Apr 2024
Response from Manager on 6 May 2024
Hello Lacy,We're sorry to hear about your experience. Your feedback will be shared with our team for improvement. We encourage you to reach out to our management to address any further concerns.

4/10 Poor

Sueann

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
staff mislead customers that breafast will be at 7, did not informed the customer that because they are under renovation the dinning will not be open. breakfast in a brown paper bags like they are given to homeless people. No hot water in the rooms and they didn't apologize to customers.
Stayed 2 nights in May 2024
Response from Manager on 6 May 2024
Hello Sueann,We apologize for any inconvenience experienced during your stay. We recommend guests to verify breakfast timings with our front desk. We apologize for any temporary inconveniences due to renovations but hope you enjoyed the breakfast offerings provided. We appreciate your feedback regarding the hot water issue, and we will address this with our team.

6/10 Okay

Teresa

Travelled with family
The carpet dirty. Unpleasant smell in hallway
Stayed 3 nights in May 2024
Response from Manager on 6 May 2024
Hello Teresa,We appreciate you sharing your feedback and apologize for any inconvenience caused during your stay. Our team will address the issues mentioned to ensure a more pleasant experience for future guests. Thank you for bringing this to our attention.

8/10 Good

Francisco

Stayed 1 night in Apr 2024
Response from Manager on 21 May 2024
Hello Francisco, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

4/10 Poor

Juan

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Very old and creepy
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Juan, We appreciate your feedback and regret to hear about your experience. Your comments will be shared with our team for further review and improvement. If you have any further concerns, please don't hesitate to contact our management team directly for further assistance. Thank you for sharing your thoughts with us.

2/10 Terrible

Antonio

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No hot water the first couple days of my stay. Paint on walls chipping, floor / carpet looks dirty, overall appearance isn’t the best.
Stayed 4 nights in Apr 2024
Response from Manager on 1 May 2024
Hello Antonio, We appreciate you sharing your feedback with us. Your comments have been noted and will be shared with the relevant teams for their review and improvement. Your experience is valuable to us as we strive to enhance our services for all guests.

4/10 Poor

paul

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Older facility and room. Def needs some renovation. Details were lacking.
Stayed 2 nights in Apr 2024
Response from Manager on 30 Apr 2024
Hello paul,We appreciate your feedback and will share it with our team for future improvements. If there's anything else you'd like to share, please don't hesitate to contact us.

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely in all areas
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Isaac,We are delighted to hear that you enjoyed your stay with us. Your positive feedback is truly appreciated, and we hope to welcome you back in the future for another wonderful experience.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What started out as a horrible night at a different hotel turned into a very pleasant stay here. The staff was very nice as soon as I arrived and even with it being very late in the evening they were super friendly. The room was very clean and after a long day of traveling, the bed was so comfy. Overall I was very satisfied with my stay and if I have to take a trip back down to Lakeland this hotel is definitely on my list to stay again.
Stayed 2 nights in Apr 2024
Response from Manager on 23 Apr 2024
Hello Michael, We are thrilled to hear that your experience with us turned your trip around! Our team takes pride in providing excellent service, even during late hours. It's great to know you found your room clean and the bed comfortable for a good night's rest. We appreciate your feedback and look forward to welcoming you back on your next trip to Lakeland.

8/10 Good

Linda

Travelled with family
Liked: Staff & service
Overall good
Stayed 2 nights in Apr 2024
Response from Manager on 23 Apr 2024
Hello Linda,We're delighted to hear you had a positive experience during your stay. Your feedback is very valuable to us as we strive to provide exceptional service to all our guests. Should you have any further comments or suggestions, please feel free to contact our management team. Thank you for choosing to stay with us.

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Was adequete for my needs.
Stayed 4 nights in Apr 2024
Response from Manager on 20 Apr 2024
Hello Greg,We appreciate your feedback and are glad to hear our hotel met your needs during your stay. Feel free to reach out to our management if you have any suggestions or further comments to share. Thank you for choosing to stay with us.

6/10 Okay

Marcus

Disliked: Property conditions & facilities
The property needs full renovation.
Stayed 1 night in Apr 2024
Response from Manager on 19 Apr 2024
Hello Marcus, We appreciate your feedback and will share it with our team for consideration. Our goal is to continuously enhance our guests' experience. Thank you for bringing this to our attention.

4/10 Poor

Bobby, Port Saint Lucie

Disliked: Property conditions & facilities
To me this property is outdated. Its wasn’t what I expected seeing the pictures on Expedia and then showing up to the hotel. The room was clean but clearly outdated. The tv was improperly mounted on the wall. There was not light switch and no usb ports for electronics. The ceiling had water damage stains in both the bedroom area and in the bathroom. The furniture was all old and dated.
Stayed 2 nights in Apr 2024
Response from Manager on 15 Apr 2024
Hello Bobby, We appreciate your feedback and regret to hear that you found the property outdated. We take guest comments seriously and will share your concerns with the appropriate teams for review. We strive to provide comfortable accommodations for all our guests and will look into the areas for improvement mentioned in your review.

10/10 Excellent

Leslieann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 12 Apr 2024
Hello Leslieann,We are thrilled to hear that you had a wonderful stay at our hotel! If you ever decide to visit us again, please don't hesitate to contact us directly with any specific requests. We look forward to welcoming you back soon!

4/10 Poor

Joan

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was shabby and in need of updating and redecorating. Staff were unhelpful and uncommunicative. On checking in we were told breakfast times but when we went down in the morning we were told there was no breakfast because the kitchen was being renovated. I would not stay in a Quality Inn again
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Joan, We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us and will be shared with the team for further improvements. It is important to us that all guests are provided with accurate information regarding our services. Thank you for bringing this to our attention.

2/10 Terrible

michael

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the picture up top of page does not match what we pulled up to. the lobby was the only nice part.
Stayed 1 night in Mar 2024
Response from Manager on 7 Apr 2024
Hello michael,We appreciate your feedback and are glad to hear that you enjoyed our lobby. Your comments will be shared with our team for future improvements. Thank you for choosing to stay with us.

2/10 Terrible

Rahulkumar

Business traveller
Disliked: Cleanliness, property conditions & facilities
unsafe, dirty, noisy, no breakfast, loud.
Stayed 2 nights in Apr 2024
Response from Manager on 7 Apr 2024
Hello Rahulkumar,We apologize for your experience and value your feedback. Please reach out to our management team to further discuss your concerns.

2/10 Terrible

Jossue

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 3 Apr 2024
Hello Jossue, We're sorry to hear that your experience did not meet your expectations. Please feel free to contact us directly with any specific feedback you may have from your stay. Your satisfaction is important to us, and we would love the opportunity to address any concerns you may have.

6/10 Okay

Henry, Centennial

Travelled with partner
Liked: Staff & service
The room was ok but it felt grimey. No hot breakfast. Sketchy area around the hotel. Tiny TV. Loud creaky beds. Ac/heat was building ran not controlled in room
Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Hello Henry, We're sorry to hear about your experience and appreciate your feedback. We strive to improve our services constantly and will address your concerns internally for further evaluation and improvement. Feel free to reach out to our management team with any additional comments or queries.

2/10 Terrible

Charlene

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Advertise Pictures doesn’t match the actual Hotel. Rust in the Bathroom
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Charlene, We appreciate your feedback and regret to hear about your experience. We strive to accurately represent our property through photos but apologize if there was any discrepancy. Your comments on the bathroom will be shared with our team for review. Thank you for bringing this to our attention.

2/10 Terrible

Ja’Dayshia

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Ja’Dayshia,We're sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us so we can address any concerns you may have.

8/10 Good

Steffon

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Steffon, We appreciate you choosing our hotel for your stay! If you have any feedback to share, please feel free to reach out to us. We hope to welcome you back soon for an even better experience!

10/10 Excellent

Elvin J

Stayed 1 night in Mar 2024
Response from Manager on 13 Apr 2024
Hello Elvin J,We are delighted to hear that you had a wonderful stay with us! We hope to welcome you back soon for another fantastic experience.

10/10 Excellent

Karla

Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Karla,We appreciate you choosing our hotel for your stay and are delighted to hear that you had a wonderful experience! We hope to welcome you back soon for another enjoyable visit.

8/10 Good

Johnny

Liked: Staff & service
Property was nice. Room was nice. The people were great. It was probably SUPER nice in the 90s but it has aged. It was good for the price.
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Johnny,We are delighted to hear that you found our property, room, and staff to your liking. Our team works hard to ensure a pleasant experience for all our guests. Your feedback about the aging infrastructure is duly noted as we strive to make improvements continually. Thank you for choosing to stay with us at our hotel.

2/10 Terrible

Lauren M

Stayed 4 nights in Mar 2024
Response from Manager on 9 Apr 2024
Hello Lauren M, We're sorry to hear that your stay did not meet expectations. Please feel free to reach out to us directly to discuss any concerns you may have had during your time with us. We value your feedback and would like the opportunity to address any issues you experienced.

2/10 Terrible

Rosa

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing was good about this property and there was a misrepresentation of the double bed rooms on the website and the reservation confirmation.
Stayed 1 night in Mar 2024
Response from Manager on 16 Mar 2024
Hello Rosa,We apologize for any confusion regarding the room descriptions. Your feedback is valuable and will be shared with the relevant team for review and improvement. Let us know if there is anything else we can assist you with.

8/10 Good

Alexander

Stayed 1 night in Mar 2024
Response from Manager on 4 Apr 2024
Hello Alexander, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 16 Mar 2024
Hello Samuel, We appreciate you taking the time to share your experience with us! We hope you had a pleasant stay and look forward to welcoming you back in the future.

8/10 Good

Karen

Travelled with family
Liked: Staff & service
Disliked: Amenities
Happy with the stay. Pool is pretty rooms are clean but dated.
Stayed 3 nights in Mar 2024
Response from Manager on 14 Mar 2024
Hello Karen,We're delighted to hear you enjoyed your stay with us and that you found our pool and rooms to your liking. Your feedback is valuable to us as we continuously strive to improve our guests' experience. Feel free to reach out to our management team for any further assistance or feedback.

8/10 Good

Juan

Liked: Cleanliness, staff & service
Close to event. Nothing unique about property.
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello Juan,We appreciate your feedback and are glad you found our hotel's location convenient for your event. Each guest's experience is valuable to us, and we will take your comments into consideration for future improvements. Thank you for choosing to stay with us.

2/10 Terrible

James

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Older gentlemen at check-in was rude and grumpy. The mattress on both beds was worn out and felt like sleeping directly on springs. The carpet was dirty and stained. There was no hot water the next morning. When I told the gentlemen at the front desk when checking out, his only response was that he had the same complaint from other customers. I guess it was supposed to make me feel better that I was not the only one who had a cold shower. He made no attempt to make things right and did not even offer an apology. This was a Low Quality Inn.
Stayed 1 night in Feb 2024
Response from Manager on 7 Mar 2024
Hello James, We are sorry to hear about the aspects of your stay that did not meet your expectations. Your feedback will be shared with our team for improvement. If you would like to discuss your experience further, please feel free to contact our management team directly. Your insights are valuable to us as we strive to enhance our guests' experiences.

2/10 Terrible

Heather

Travelled with family and small children, Business traveller
Dead roach in bathroom. Hole in bathroom door. Smoke detector broken with wires exposed. Other guests in parking lot area with lawn chairs drinking beer. One came inside & started arguing with the employee that was checking us in & when my husband told him to take care of his issue after we were checked in the guy raised his voice & was rude. The other employee possibly the manager told the employee helping us to finish with us & took the guy arguing away from The desk to talk to him. The overall cleanliness of room was bad. The mattress was dirty with stains. Towels had stains. Shower curtain was stained with mold. Windows had black residue around them. We only stayed 1 night & it was too late to look for another hotel as we were there for a local Soccer tournament our child was playing in & the next morning the game was very early. Horrible & uncomfortable experience all around. Would give 0 stars & do not recommend!
Stayed 1 night in Mar 2024
Response from Manager on 6 Mar 2024
Hello Heather, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

6/10 Okay

Christina

Travelled with family, Business traveller
Disliked: Property conditions & facilities
Very outdated, borderline sketchy. Thank god it was only for one night.
Stayed 1 night in Mar 2024
Response from Manager on 6 Mar 2024
Hello Christina, We value your feedback and will share your comments with our team for further review. Your insights are crucial to our ongoing improvement efforts.

2/10 Terrible

Adasha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 2 Mar 2024
Hello Adasha, We're sorry to hear you did not completely enjoy your stay. Please feel free to contact us directly to discuss any concerns you may have had during your visit. We value your input and hope to have the opportunity to make it right for you in the future.

10/10 Excellent

Aaron

Stayed 2 nights in Feb 2024
Response from Manager on 1 Mar 2024
Hello Aaron,We're delighted to hear you had a wonderful experience at our hotel! If you have any further comments or suggestions, please don't hesitate to contact us. We look forward to welcoming you back soon!

8/10 Good

daniela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solo pasamos 1 noche. Estuvo ok. La muchacha del front desk muy atenta.
Stayed 1 night in Feb 2024
Response from Manager on 29 Feb 2024
Hello daniela, Agradecemos sus comentarios positivos sobre nuestro personal de recepción. Esperamos que disfrutara de su estadía y que considere regresar para experimentar más de lo que nuestro hotel tiene para ofrecer. ¡Esperamos darle la bienvenida de nuevo en el futuro!

8/10 Good

Isaac

Liked: Staff & service, room comfort
3 nights. Clean sheets. Comfy bed and pillows. Room is outdated including carpet tv bathroom but good enough. No bugs. Cheaper than others in price.
Stayed 3 nights in Feb 2024
Response from Manager on 28 Feb 2024
Hello Isaac, We're delighted to hear you enjoyed our clean sheets, comfy bed, and pillows during your stay. We appreciate your feedback on the room's condition and pricing comparison. Our team is constantly working to improve our guests' experiences. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

4/10 Poor

Lise

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 28 Feb 2024
Hello Lise, We're sorry to hear that your stay didn't meet your expectations. Please feel free to contact us directly to discuss any concerns you may have. We strive to provide excellent service to all our guests.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice front desk lady big rooms clean
Stayed 1 night in Jan 2024
Response from Manager on 24 Feb 2024
Hello Michael,We appreciate your positive feedback regarding our front desk staff and room cleanliness. We are pleased to hear that you enjoyed your stay with us. Thank you for taking the time to share your experience, and we hope to welcome you back in the future.