All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Thank you so much for your 5-star review! We are thrilled to hear that your stay with us was great. Our team at Clarion pointe Lakeland I-4 dedicated to providing a high-quality service to make our guests feel comfortable and welcomed. We look forward to welcoming you back for another great stay in the future.
Thank you for your fantastic review! We are delighted to hear that you enjoyed our location, and found our hotel to be clean and quiet. It's always our goal to provide a peaceful and comfortable environment for our guests. We appreciate you taking the time to share your experience, and we look forward to welcoming you back for another excellent stay at Clarion Pointe Lakeland I-4.
The Clarion staff were all helpful and thoughtful.
Lynda
Stayed 2 nights in May 2024
Response from Yesha Patel on 19 May 2024
Thank you so much for your 5-star review! We are thrilled to hear that your stay with us was great. Our team at Clarion pointe Lakeland I-4 dedicated to providing a high-quality service to make our guests feel comfortable and welcomed. We look forward to welcoming you back for another great stay in the future.
Thank you so much for your 5-star review! We are thrilled to hear that your stay with us was great. Our team at Clarion pointe Lakeland I-4 dedicated to providing a high-quality service to make our guests feel comfortable and welcomed. We look forward to welcoming you back for another great stay in the future.
Although the elevator was broken several times i rated it a 5 because it wasnt a defi i g factor compared to the quality of the the rest of the facility.
Continental breakfast could do with an overhaul to the menu.specifically replace whatever brand eggs being served.
Amazing front desk, facility and cleaning staff. Among the best Ive enjoyed in 38 uears of traveling.
Thanks
Benerito
Stayed 1 night in May 2024
Response from Yesha Patel on 15 May 2024
Thank you so much for your 5-star review! We are thrilled to hear that your stay with us was great. Our team at Clarion pointe Lakeland I-4 dedicated to providing a high-quality service to make our guests feel comfortable and welcomed. We look forward to welcoming you back for another great stay in the future.
Thank you so much for being our guest and leaving such a kind review. We appreciate having you and are so happy that you enjoyed your time with us. We try very hard to offer every guest a good experience and your positive feedback makes our day! We hope that you come back soon for another visit. Take care and have a great day!
Thank you for the kind review and positive feedback - we appreciate having you as our guest! We hope that you can come back and see us again soon!
2/10 Terrible
Laron
8 May 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No
Laron
Stayed 1 night in May 2024
Response from Yesha Patel on 8 May 2024
Thank you for taking the time to leave a review. We take all feedback seriously as it helps us improve our services. However, after a thorough check of our reservation system, we couldn't find any record matching your name.If you stayed with us under a different name or booked through a third party, we would greatly appreciate additional details so we can investigate your concerns accurately. Our goal is to ensure every guest has a comfortable and enjoyable stay, and we regret to hear that your experience did not meet these standards.Please reach out to us directly with your reservation details so we can address your concerns more specifically. We are committed to rectifying any shortcomings in our service or facilities.Sincerely,Customer Service Manager
Thank you so much for your 5-star review! We are thrilled to hear that your stay with us was great. Our team at Clarion pointe Lakeland I-4 dedicated to providing a high-quality service to make our guests feel comfortable and welcomed. We look forward to welcoming you back for another great stay in the future.
Excellent property and the owners were very friendly and appreciated our business and went above and beyond in welcoming us...highly recommend this property
Joe
Stayed 1 night in Apr 2024
Response from yasha. on 3 May 2024
Thank you so much for your 5-star review! We are thrilled to hear that your stay with us was great. Our team at Clarion pointe Lakeland I-4 dedicated to providing a high-quality service to make our guests feel comfortable and welcomed. We look forward to welcoming you back for another great stay in the future.Sincerely,Yasha PatelGeneral Manager.
Thank you, Diana for your perfect rating and for taking the time to share your experience. We are thrilled to know that our hotel met your needs perfectly. We hope to see you again soon, and we're committed to making your next stay just as great, or even better.Sincerely,Yasha PatelGeneral Manager.
10/10 Excellent
Yisselt
28 Apr 2024
Yisselt
Stayed 1 night in Apr 2024
Response from Yesha Patel on 19 May 2024
Thank you for the kind review and positive feedback - we appreciate having you as our guest! We hope that you can come back and see us again soon!
8/10 Good
Guillermo, Caracas
14 Apr 2024
Liked: Cleanliness, staff & service
Very friendly staff. Not very cooperative management.
Guillermo
Stayed 2 nights in Apr 2024
Response from Yesha Patel on 15 Apr 2024
Thank you for taking the time to leave a review. We're pleased to hear that you found our hotel to be a nice place to stay. We strive to offer a comfortable and enjoyable experience for all of our guests, and your feedback is valuable to us. We hope to welcome you back in the near future for an even better stay.
Thank you for taking the time to share your excellent review of your recent stay at Sleep Inn and suite Lakeland I-4 . We are delighted to hear that you had a positive experience, found our staff friendly, and your room clean. Our dedicated staff always strives to go above and beyond to ensure our guests have a comfortable and memorable stay. Your kind words regarding the cleanliness of our rooms are greatly appreciated and serve as great motivation for our housekeeping team. We are so pleased that you would choose to stay with us again and we look forward to the opportunity to provide you with another exceptional experience in the future.
Thank you for the perfect score and for choosing to stay with us! We're delighted to see that you had a satisfying experience. Should you ever return to our area, we hope to have the opportunity to host you again. If you have any specific feedback or suggestions, please don't hesitate to share them with us, as they help us continue to improve and provide excellent service.
I will definitely stay there again in the future , Super clean , smells amazing , breakfast options super tasty. I’m a frequent flyer, and I have bad experience with many stays , definitely this one is my top option now long and I strongly recommended .
Rosmery
Stayed 2 nights in Apr 2024
Response from Yesha on 6 Apr 2024
Thank you for your perfect rating and for taking the time to share your experience. We are thrilled to know that our hotel met your needs perfectly. We are also delighted to hear that you enjoyed our breakfast. We believe a great day starts with a great meal, and we do our best to provide a variety of quality food options for our guests. We hope to see you again soon, and we're committed to making your next stay just as great, or even better.
Thank you for taking the time to share your excellent review of your recent stay at Sleep Inn and suite Lakeland I-4 . We are delighted to hear that you had a positive experience, found our staff friendly, and your room clean. Our dedicated staff always strives to go above and beyond to ensure our guests have a comfortable and memorable stay. Your kind words regarding the cleanliness of our rooms are greatly appreciated and serve as great motivation for our housekeeping team. We are so pleased that you would choose to stay with us again and we look forward to the opportunity to provide you with another exceptional experience in the future.
8/10 Good
Timmy
27 Mar 2024
Timmy
Stayed 2 nights in Mar 2024
Response from Yesha Patel on 16 Apr 2024
Thank you for the kind review and positive feedback - we appreciate having you as our guest! We hope that you can come back and see us again soon!
4/10 Poor
Windy
24 Mar 2024
Windy
Stayed 1 night in Mar 2024
Response from Yesha Patel on 16 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Lakeland I-4.On behalf of our entire team, I would like to apologize for failing to exceed your expectations.We would greatly appreciate additional details so we can investigate your concerns accurately. Our goal is to ensure every guest has a comfortable and enjoyable stay, and we regret to hear that your experience did not meet these standards.Please reach out to us directly with your reservation details so we can address your concerns more specifically. We are committed to rectifying any shortcomings in our service or facilities.We hope for an opportunity to properly host you in the future.Sincerely,Customer Service ManagerSleep Inn & Suites Lakeland I-4
Remolding hotel. Shower had damaged spots, thank goodness Cracker Barrel was next door cause the breakfast wasn’t very good.
Jacquelyn
Stayed 1 night in Mar 2024
Response from Yesha on 19 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Lakeland I-4. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.
I was told that there was a 24/7 shuttle to the Airport. There is not shuttle at all
CURTIS
Stayed 1 night in Mar 2024
Response from Yesha on 17 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Lakeland I-4. I would like to apologize. but We are not advertised in ours website we can service for airport shuttle 24/7. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.
10/10 Excellent
Angel
Travelled with family, Travelled with family and small children
This hotel is horrible. It is under renovation which meant we had to climb over boxes in the hallways to get to our room. We got to our "newly renovated" room to find a 19 inch television. The "newly renovated" bathroom had a toilet that wouldn't flush. Luckily we only had to spend one night in this nightmare hotel. The unfortunate thing is that I will never ever again stay at a Sleep Inn no matter what, and it is this particular franchisee owner who has tarnished their name forever in my book.
David
Stayed 1 night in Mar 2024
Response from Yesha on 15 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Lakeland I-4. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.
2/10 Terrible
Emilio
Travelled with partner
15 Mar 2024
Liked: Cleanliness, staff & service
Noisy place
Emilio
Stayed 1 night in Mar 2024
Response from Yesha on 15 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Lakeland I-4. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.
6/10 Okay
Michelle
12 Mar 2024
Michelle
Stayed 1 night in Mar 2024
Response from Yesha on 14 Mar 2024
Thank you so much for being our guest and leaving such a kind review. We appreciate having you and are so happy that you enjoyed your time with us. your positive feedback makes our day! We hope that you come back soon for another visit. Take care and have a great day!
This was perfect for our stay and would recommend it highly.
Staff was friendly and helpful. They are remodeling but in the midst it was pretty clean. I was able to appreciate that.
Our room was very clean, loved the floors and no rugs in the room. This was a huge benefit as pollen is high and allergies triggered. Microwave and fridge available. There was some dust that had settled possibly from remodeling. But not bad.
Fitness room and pool were great and clean as well.
Flat tv was great but internet was not connecting to tv. The guy tried to fix but not successful which was a bummer, but not a deal breaker. So only live channels were available. Thankfully we had our devices.
We didn’t have a chance to try free breakfast as we had an early event to attend.
Thank you for your hospitality!
Michelle
Stayed 1 night in Mar 2024
Response from Yesha on 13 Mar 2024
Thank you for taking the time to share your excellent review of your recent stay at Sleep Inn and suite Lakeland I-4 . We are delighted to hear that you had a positive experience, found our staff friendly, and your room clean. Our dedicated staff always strives to go above and beyond to ensure our guests have a comfortable and memorable stay. Your kind words regarding the cleanliness of our rooms are greatly appreciated and serve as great motivation for our housekeeping team. We are so pleased that you would choose to stay with us again and we look forward to the opportunity to provide you with another exceptional experience in the future.
The whole property is under construction. There are boxes everywhere and it smells like sawdust and glue.
Melissa
Stayed 1 night in Mar 2024
Response from Yesha on 13 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Lakeland I-4. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.
10/10 Excellent
Austin
9 Mar 2024
Austin
Stayed 1 night in Mar 2024
Response from Yesha on 30 Mar 2024
Thank you so much for your 5-star review! We are thrilled to hear that your stay with us was great. Our team at Sleep Inn and suite Lakeland dedicated to providing a high-quality service to make our guests feel comfortable and welcomed. We look forward to welcoming you back for another great stay in the future.
8/10 Good
Jorge
8 Mar 2024
Jorge
Stayed 1 night in Mar 2024
Response from Yesha on 30 Mar 2024
Thank you for the kind review and positive feedback - we appreciate having you as our guest! We hope that you can come back and see us again soon!
The property is going through the final stages of construction. Everything was clean and neat as well as the room condition. The price shouldn’t be so high when they are finishing the decoration and other thing in the hotel. I will stay again here . They should clean the outside window since they weren’t that clean with a litter bit of mold in the outside of it . But I guess it would be clean after they complete de construction.
Justo
Stayed 1 night in Feb 2024
Response from Yesha on 8 Mar 2024
Thank you for the perfect score and for choosing to stay with us! We're delighted to see that you had a satisfying experience. Should you ever return to our area, we hope to have the opportunity to host you again. If you have any specific feedback or suggestions, please don't hesitate to share them with us, as they help us continue to improve and provide excellent service.
We are thrilled you love our property! It is always our hope to provide a wonderful & comfortable stay!! Please visit us again!!
6/10 Okay
Archie
Business traveller
1 Mar 2024
Liked: Staff & service
At this time I gave it a 3. They are in the middle of remodeling and I truly believe a year from now I could easily give them a strong 4. The painting that had been completed was 1st rate and my room/bed/bath was clean and new. The carpet in the hallways is so dirty that I would not walk on it without shoes. What I did not like was that I had to pay a $2 hotel room fee in cash. Do you really think that $2 hotel fee in cash is disclosed in their financials. I am waiting to see if it is posted as a charge on my receipt which they could not print because I booked through Expedia. The breakfast was not bad but the egg patties they brought out and put in the steamer still had ice on them.
Archie
Stayed 1 night in Feb 2024
Response from Yesha on 3 Mar 2024
Thank you for your perfect rating and for taking the time to share your experience. We are thrilled to know that our hotel met your needs perfectly. We are also delighted to hear that you enjoyed our breakfast. We believe a great day starts with a great meal, and we do our best to provide a variety of quality food options for our guests. We hope to see you again soon, and we're committed to making your next stay just as great, or even better.
We got a brand new fully remodeled room. The bed was super comfy. Staff was very friendly.
Jennifer
Stayed 1 night in Feb 2024
Response from Yesha on 3 Mar 2024
Thank you so much for your 5-star review! We are thrilled to hear that your stay with us was great. Our team at Sleep inn and suite Lakeland dedicated to providing a high-quality service to make our guests feel comfortable and welcomed. We look forward to welcoming you back for another great stay in the future. Thank you for Comments regarding Our Newly renovation YOU LOVE .
Very welcoming staff and comfortable beds. Hotel is still quiet and peaceful during renovations. Free breakfast was great! Included cereal, DIY waffle maker, yogurt, bagels and toast etc.
Ashlee
Response from Yesha on 28 Feb 2024
Thank you for your perfect rating and for taking the time to share your experience. We are thrilled to know that our hotel met your needs perfectly. We are also delighted to hear that you enjoyed our breakfast. We believe a great day starts with a great meal, and we do our best to provide a variety of quality food options for our guests. We hope to see you again soon, and we're committed to making your next stay just as great, or even better. Your positive rating is genuinely appreciated and inspires our team to continue delivering exceptional guest experiences. Our dedicated staff always strives to go above and beyond to ensure our guests have a comfortable and memorable stay. Your kind words regarding the cleanliness of our rooms are greatly appreciated and serve as great motivation for our housekeeping team. We hope to have the opportunity to welcome you back to the Sleep Inn and suite Lakeland in the future Please do not hesitate to reach out if there's anything we can assist you with for your next stay.
10/10 Excellent
Todd
27 Feb 2024
Todd
Stayed 1 night in Feb 2024
Response from Yesha on 28 Feb 2024
We are thrilled you love our property! It is always our hope to provide a wonderful & comfortable stay!! Please visit us again!!
Thank you for awarding us a perfect 5 out of 5 We're thrilled to see that you had an excellent stay with us. Your positive rating is genuinely appreciated and inspires our team to continue delivering exceptional guest experiences. Our dedicated staff always strives to go above and beyond to ensure our guests have a comfortable and memorable stay. We hope to have the opportunity to welcome you back to the Sleep Inn and suite Lakeland in the future Please do not hesitate to reach out if there's anything we can assist you with for your next stay.
Thank you so much for your 5-star review! We are thrilled to hear that your stay with us was great. Our team at Sleep Inn and suite Lakeland dedicated to providing a high-quality service to make our guests feel comfortable and welcomed. We look forward to welcoming you back for another great stay in the future.
Facility being upgraded/some construction, but not a problem. J6st a lot of rough edges yet. Will be very nice when complete. Nice general breakfast,, very friendly, kind & attentive staff on ALL shifts & clean facility.
Denise
Stayed 2 nights in Feb 2024
Response from Yesha on 23 Feb 2024
Thank you for taking the time to share your excellent review of your recent stay at Sleep Inn and suite Lakeland I-4 . We are delighted to hear that you had a positive experience, found our staff friendly, and your room clean. Our dedicated staff always strives to go above and beyond to ensure our guests have a comfortable and memorable stay.Your kind words regarding the cleanliness of our rooms are greatly appreciated and serve as great motivation for our housekeeping team. We are so pleased that you would choose to stay with us again and we look forward to the opportunity to provide you with another exceptional experience in the future.
Doing renovations without disclosing it to customers is awful. This is especially alarming to those with severe latex allergies when you have wet latex based paint all throughout the hallways and in rooms. These are hallways that lead to where you check in and out…so there is no going around it. The carpet ripped up and stapled over cords and transition strips is also a safety concern you might want to fix. The peepholes that were removed and then stuffed with tissues so others couldn’t see in side the rooms is not a good look either. The staff was less than accommodating and Yasha the front desk manager said it wasn’t her issue to deal with. Hopefully when the hotel finishes the renovations and cleans up the establishment they will also clean up their customer service department as well.
HEATHER
Stayed 1 night in Feb 2024
Response from Yesha on 13 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Lakeland I-4. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.
6/10 Okay
Willam
Travelled with group
11 Feb 2024
Disliked: Property conditions & facilities
Wait till the remodels done
They were remodeling the hotel, so it was bare bones
Willam
Stayed 1 night in Feb 2024
Response from Yesha on 11 Feb 2024
Thank you for the kind review and positive feedback - we appreciate having you as our guest! We hope that you can come back and see us again soon!
Thank you for taking the time to leave a review. We're pleased to hear that you found our hotel ROOM to be a nice place to stay. We strive to offer a comfortable and enjoyable experience for all of our guests, and your feedback is valuable to us. We hope to welcome you back in the near future for an even better stay.
Always a pleasure to stay here when I can get a room. The newly renovated lobby is a welcome change and the fine, well stocked breakfast is always appreciated.
Ed
Stayed 2 nights in Feb 2024
Response from Yesha on 9 Feb 2024
Thank you for awarding us a perfect 10 out of 10! We're thrilled to see that you had an excellent stay with us. Your positive rating is genuinely appreciated and inspires our team to continue delivering exceptional guest experiences. Our dedicated staff always strives to go above and beyond to ensure our guests have a comfortable and memorable stay. We are also delighted to hear that you enjoyed our breakfast. We believe a great day starts with a great meal, and we do our best to provide a variety of quality food options for our guests. Thank you for Comments regarding Our Newly renovation.We hope to see you again soon.
Very dusty and strong paint smell. I had to cancel my stay.
Dov
Stayed 5 nights in Jan 2024
Response from Yesha Patel on 22 Jan 2024
On behalf of our entire team, I would like to apologize. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.
Dear Jason,Thank you so much for your 5-star review! We are thrilled to hear that your stay with us was great. Our team at Sleep Inn and suite Lakeland dedicated to providing a high-quality service to make our guests feel comfortable and welcomed. We look forward to welcoming you back for another great stay in the future.