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Reviews of Holiday Inn Express Lake Wales N-Winter Haven, an IHG Hotel

2.5 out of 5
Holiday Inn Express Lake Wales N-Winter Haven, an IHG Hotel
2953 Ridge Way, Lake Wales, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 657 out of 1004 reviews" "
Rating 8 - Good. 235 out of 1004 reviews" "
Rating 6 - Okay. 53 out of 1004 reviews" "
Rating 4 - Poor. 31 out of 1004 reviews" "
Rating 2 - Terrible. 28 out of 1004 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay
Stayed 2 nights in May 2024

10/10 Excellent

Ana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and friendly staff
Stayed 2 nights in Apr 2024

10/10 Excellent

Jeffery

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 2 nights in May 2024

4/10 Poor

Lester

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good
Stayed 1 night in May 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Aaaaaaaaaaaaaaaaaaaaaassdfgghiiotsa do job F v c hvgki
Stayed 2 nights in May 2024

10/10 Excellent

yamile

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a quiet hotel, clean room, excelent breakfast and pleasant staff.
Stayed 1 night in May 2024

10/10 Excellent

Ramona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient.
Stayed 3 nights in May 2024

10/10 Excellent

daniel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed on th 1st floor quiet hotel very nice and pleasent stay
Stayed 1 night in Feb 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was quiet, clean, and nice.
Stayed 1 night in Apr 2024

8/10 Good

Samuel

Liked: Staff & service, property conditions & facilities
Nice
Stayed 2 nights in Apr 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing service and very clean room
Stayed 1 night in Mar 2024

8/10 Good

Yardelaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Cara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and easy to find
Stayed 1 night in Apr 2024

10/10 Excellent

India

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place for families WITH PETS too. Staff was amazing!
Stayed 2 nights in Apr 2024

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
It was everything your positive reviews said
Stayed 1 night in Apr 2024

8/10 Good

Cornel, Chicago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was just ok
Stayed 2 nights in Apr 2024

10/10 Excellent

trever

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great tv, breakfast great,
Stayed 4 nights in Apr 2024

10/10 Excellent

Josh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area was great, and the hotel was very nice.
Stayed 3 nights in Apr 2024

8/10 Good

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and staff was very friendly. My only issue is pricing. I believe the hotel is vastly overpriced for the area that it is in. I was going to stay a second night but was quoted a nightly rate of nearly $300 for a hotel in a business area in Lake wales. Way overpriced!
Stayed 1 night in Apr 2024

8/10 Good

Cole

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
My room was clean
Stayed 1 night in Mar 2024

10/10 Excellent

Gabriele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, very friendly staff! Would recommend over & over again! Great location! Close to shops, dining!
Stayed 1 night in Mar 2024

8/10 Good

KATHRYN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Yordano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Venisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great at Check in! Very personable and assisted us with a smooth checkin
Stayed 1 night in Mar 2024

10/10 Excellent

David

Business traveller
Liked: Amenities, property conditions & facilities
Great hotel. Clean rooms, comfortable bed, excellent wildlife viewing, convenient to shopping, quiet.
Stayed 1 night in Mar 2024
Response from David on 26 Mar 2024
Thank you for the response. We are delighted to have you as our Guest.

10/10 Excellent

Sharnell

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very clean , super fast check in and check out . Rates are affordable
Stayed 2 nights in Mar 2024

10/10 Excellent

Albert, Melbourne

Liked: Cleanliness, staff & service, amenities
The room is locked basic maintenance, the tiles were discolored
Stayed 1 night in Mar 2024

8/10 Good

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was fine
Stayed 1 night in Mar 2024

10/10 Excellent

Debbie

Travelled with family
Staff was friendly. Hotel was clean the room was a nice size and updated modern look. Breakfast had a large selection and the staff kept it fully stocked with hot items and it was clean. Nice property great location surrounded by lots of restaurants and stores. Easy access to the interstate.
Stayed 1 night in Mar 2024

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

JEFFERY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, comfortable room.(warning , the bed is extremely high off the floor. If you're under 5'10" you'll need a step stool.).
Stayed 4 nights in Mar 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Mar 2024

8/10 Good

Joseph, CLEARWATER

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk very nice and helpful
Stayed 1 night in Feb 2024

10/10 Excellent

eduardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had to visit my who’s attending a local University and the hotel was very convenient located.
Stayed 1 night in Feb 2024

8/10 Good

Annette

Very nice and excellent
Stayed 1 night in Feb 2024

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

6/10 Okay

Peggy

Stayed 2 nights in Feb 2024

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was friendly and helpful.
Stayed 4 nights in Feb 2024

8/10 Good

Lothar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Michele

Travelled with family
Liked: Staff & service, property conditions & facilities
My daughter has food allergies and staff were able to assist her with food ingredients and figure out what she could eat safely.
Stayed 3 nights in Feb 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly and easy….
Stayed 1 night in Feb 2024

10/10 Excellent

Jeniffer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value
Hotel was clean. Breakfast was good. Staff was friendly. Close to Legoland and places to eat. Pool was not heated.
Stayed 1 night in Feb 2024

10/10 Excellent

Jean

Stayed 1 night in Feb 2024

10/10 Excellent

MARY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bok tower layover.
Usual great sleep away from home. Breakfast was good too.
Stayed 1 night in Feb 2024

2/10 Terrible

Allan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Raymond

Travelled with family
Liked: Cleanliness, staff & service, amenities
Had to change rooms because the sink wouldn’t drain
Stayed 2 nights in Feb 2024

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

4/10 Poor

Miguel

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from De on 5 Feb 2024
Miguel,I apologize that we did not meet your expectations. I would like to know what your concerns were. If, you could please reach out to me so that we could address your concerns.Thank you,

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
…..
Stayed 1 night in Feb 2024