Twin Room | View from room

Reviews of Sol Plaza Hotel

3 out of 5
Sol Plaza Hotel
Jiron Puno 307, Puno, PUNO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 65 out of 118 reviews" "
Rating 8 - Good. 41 out of 118 reviews" "
Rating 6 - Okay. 10 out of 118 reviews" "
Rating 4 - Poor. 2 out of 118 reviews" "
Rating 2 - Terrible. 0 out of 118 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

chrisry

Travelled with family
Disliked: Amenities
Stayed 2 nights in Jan 2024

10/10 Excellent

Mark

Stayed 3 nights in Nov 2022

8/10 Good

Anshu

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

6/10 Okay

Joan

Travelled with group
Liked: Cleanliness, staff & service
First, the positives - reasonable price, great location near the main square, wonderful breakfast buffet, and kind and helpful front desk staff. Second, areas needing improvement - lighting was poor, bed linens uncomfortable and too heavy, but especially no hot water. I was excited to see a bathtub, but only lukewarm water and no plug. A staff person came to the room to "fix" but not remedied. Two nights with no hot water a bummer. Would have been great otherwise.
Stayed 2 nights in Oct 2022

10/10 Excellent

MAFU

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent and helpful. The only drawbacks were that the TV did not have any Netflix or smart tv connection as well as no caption for English to watch movies.
Stayed 2 nights in Sep 2022

10/10 Excellent

Jasper

Stayed 1 night in Jul 2022

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

8/10 Good

Rodney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2022

8/10 Good

Anders

Stayed 1 night in Apr 2022

8/10 Good

Orhan

Liked: Cleanliness, property conditions & facilities, room comfort
Airport transfer issue...
The room was what I have reserved. Wide enough at the corner of the hotel. Walking distance to every place I need to go. The only problem I had is the transportation to the airport. I have reserved a transportation through the hotel and they should pick up us at 5:45 AM in the morning. No body came to pick up us... We were missing our flights if I did not find a taxi in the early morning. If hotel promise us to set a paid transportation to the airport they should take care of it. I should not try to find a taxi at the last moment to catch my flight...
Stayed 2 nights in Aug 2021

6/10 Okay

Ramesh

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

6/10 Okay

YZ, San Francisco, CA

Travelled with family
Liked: Staff & service, property conditions & facilities
Great location, relatively clean. Staffs are nice. Very noisy at night. Breakfast is really continental, nothing tasty.
Stayed 2 nights in Feb 2020
Response from Danny on 16 Feb 2020
Thank you very much for taking your time to write this comment, we are happy that you liked our location and the attention of the staff, however we will be improving the comments you make. Thanks a lot

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It eas ok
Stayed 2 nights in Jan 2020
Response from Danny on 12 Jan 2020
Muchas gracias por su calificacion saludos cordiales

8/10 Good

Denitsa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, good breakfast, warm rooms
It was all fine. Our room was spacious, had lot of blankets and a heater. The bathroom was big, with bathtub, hairdryer and hot water. Perfect location! The tours to Titicaca offered by the hotel were much more expensive than the normal agencies.
Stayed 2 nights in Dec 2019
Response from Danny on 28 Dec 2019
Thank you very much for your comments, we are happy to know that your stay was pleasant. best regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good: big room, refrigerator, heater, great breakfast. One of the best valued hotels I’ve ever stayed. The only wish is using black out drapes to provide guests a better sleep.
Stayed 1 night in Nov 2019
Response from Danny Chura Administrador on 7 Dec 2019
Thank you very much for your comment, we are happy to know that your stay at Sol Plaza Hotel was comfortable, this motivates us to continue working harder to make all our guests feel very happy with our service.

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2019
Response from Danny Chura Administrador on 24 Nov 2019
Muchas gracias por su calificacion saludos cordiales atte

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice stay. The rooms had been renovated and were very nice. Everyone was so helpful. The electricity was off in the city, when we woke up in the morning and would be off for the entire day, but it wasnt their fault. They made sure we had hot water for showers and they still had a nice hot breakfast and coca tea.
Stayed 1 night in Nov 2019
Response from Danny Chura Administrador on 18 Nov 2019
Thank you very much for your comment, we are happy to know that your stay was pleasant. best regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed a spacious warm room, warm beds, plenty of hot water, fridge, wall safe, TV that all worked, and location close to Plaza de Armas. The entire staff was friendly, helpful, and tasty breakfast with several choices and unlimited coffee and tea at any hour quite convenient.
Stayed 2 nights in Oct 2019
Response from Danny Chura Administrador on 9 Oct 2019
Thank you very much for your review and we are happy to know that your stay was comfortable. kind regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really well done hotel. Nice clean rooms. Happy helpful staff. Great value for the price and that rare thing in South America excellent wi-fi
Stayed 1 night in Sep 2019
Response from Danny Chura Administrador on 29 Sept 2019
Thank you very much for sharing your experience at Sol Plaza Hotel and we are happy to know that was perfect. kind regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top quality hotel, near main plaza. Very good condition, shower, ok breakfast. Nothing extraordinary, but nothing to complain about. Good average hotel by western parameters.
Stayed 2 nights in Aug 2019
Response from Danny on 7 Sept 2019
Thank you very much for your comments

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well managed hotel. I especially enjoyed the comfortable beds and linens, the breakfast, the availability of complimentary coffee and tea in the lobby, the relaxing atmosphere and the convenient location just steps from the main square.
Stayed 1 night in Aug 2019
Response from Danny Chura Administrador on 8 Aug 2019
Thank you very much for your comments, we are happy to know that you were satisfied with our service. If you have the opportunity to return it will be a pleasure to receive you again. best regards

10/10 Excellent

Frederic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little hotel conveniently located
The hotel is probably not the most modern, but it has everything you need: great location, heating, very good breakfast. Enjoyed the stay there!
Stayed 1 night in Jul 2019
Response from Danny Chura Administrador on 2 Aug 2019
Thank you very much for your comments, we are very happy to know that your experience was pleasant with us. kind regards

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2019
Response from Danny Chura Administrador on 11 Jul 2019
Muchas gracias por su calificación saludos cordiales

8/10 Good

Mike, Fort Lauderdale, FL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, given the city it's in. Parking is available one block away. Decent hotel overall, reasonable breakfast. Helpful staff. Probably one of the best choices in Puno as it is one block downhill from the tourist-y area, with decent restaurants.
Stayed 2 nights in Jun 2019
Response from Danny on 8 Jul 2019
thank you so much kind regards

10/10 Excellent

Helena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Great service! Clean and comfortable room. Cold though, but we had a heater. Good breakfast
Stayed 1 night in Jun 2019
Response from Danny Chura Administrador on 30 Jun 2019
Thank you very much for your comments, we are happy to know that your stay was pleasant. kind regards

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019
Response from Danny Chura Administrador on 17 Jun 2019
muchas gracias por su calificación.

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2019
Response from Danny Chura Administrador on 2 Jun 2019
muchas gracias por su calificacion saludos cordiales

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The property was close to the main square but didn’t offer any unique features
Stayed 1 night in May 2019
Response from Danny on 27 May 2019
Thank you very much for taking your time to leave a rating

10/10 Excellent

wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Spacious rooms. Basic breakfast
Stayed 2 nights in May 2019
Response from Danny Chura Administrador on 18 May 2019
thank you very much for your comments we are happy to know that you had a pleasant stay

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice accommodations
We had a lovely stay at Sol Plaza. We arrived early and they let us store our luggage while we headed out on a tour. The front desk clerks were very cordial and baggage handlers very helpful. The room was clean and beds comfy. Location was good and we found good restaurants nearby. We would stay there again.
Stayed 1 night in May 2019
Response from Danny Chura Administrador on 5 May 2019
Thank you very much for your comments, we are happy to know that your stay was pleasant. best regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cannot fault thos hotel! Everything excellent dr start to finish! Took night bus and arrived at 6am, they let us check in to our room straight away!! The staff are all really helpful and friendly, bed comfortable and breakfast really good! My only very slight negative is that the shower water pressure could be better! Would Definitely recommend and would stay again!
Stayed 1 night in Apr 2019
Response from Danny Chura Administrador on 29 Apr 2019
Thank you very much for your comments, we are happy to know that your stay was pleasant. best regards

10/10 Excellent

HC, HONG KONG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to plaza. Big room with good TV. Breakfast and staff services are very good.
Stayed 1 night in Apr 2019
Response from Danny Chura Administrador on 23 Apr 2019
THANK YOU FOR YOUR COMMENTS, WE ARE HAPPY TO KNOW THAT YOU WERE COMFORTABLE AT THE HOTEL.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in a good location
Very good hotel in an excellent location. No complaints.
Stayed 3 nights in Apr 2019
Response from Danny Chura Administrador on 17 Apr 2019
Thank you very much for your comments, we are happy to know that your stay was pleasant in our hotel.

10/10 Excellent

Heng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Good breakfast, clean and great location. Worth any of penny
Stayed 2 nights in Mar 2019
Response from Danny Chura Administrador on 26 Mar 2019
Thank you very much for your comments, we are very happy to know that your stay was pleasant.

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel in good location for great restaurants and shops. Very clean. Large room. Good breakfast. Helpful friendly staff. Elevator. Very comfortable. Nice bathroom. Tip for Puno: buy your Alpaca knitwear at the harbour marketplace; best prices we had found anywhere.
Stayed 4 nights in Jan 2019
Response from Danny Chura Administrador on 28 Feb 2019
Thank you very much for sharing your pleasant experience at Sol Plaza Hotel, we are very happy to know that you were happy with our service. best regards

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very nice and helpful. They allowed us to come and go from the hotel, Use facilities, and stored our bags after checkout as we had a late bus to catch. We bus arrived the lady at the front desk walked us out to ensure we were on the right bus.... very considerate. Room was clean, beds were comfortable and shower had good pressure. Would stay again!
Stayed 1 night in Jan 2019
Response from Danny Chura Administrador on 27 Jan 2019
thank you very much for sharing your pleasant experience with us we are very happy

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in the center of Puno. Very helpful staff, clean modern room, and a generous breakfast.
Stayed 3 nights in Jan 2019
Response from Danny Chura Administrador on 26 Jan 2019
Thank you very much for your comments, we are happy that you had a pleasant experience at our hotel. best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than a good place to stay
Front desk staff was very helpful and allowed us to check in early. Our room had a plumbing problem and we were given a new room immediately. The dining staff and staff in general were courteous. Location is great and convenient. Good wifi and spacious, clean, quiet and comfortable beds. I can easily recommend the Sol Plaza Hotel.
Stayed 1 night in Jan 2019
Response from Danny Chura Administrador on 23 Jan 2019
THANK YOU FOR YOUR COMMENT, WE ARE VERY HAPPY FOR KNOWING THAT YOU WERE HAPPY WITH OUR SERVICE

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For the price point, this was an excellent hotel. The lobby is adequate, the rooms were clean, and the bed was comfortable. The location was close to many of the best restaurants in Puno. We were awakened by horn honking on the street in the middle of the night despite being on the 5th floor. The hotel let us use the room for a group meeting and the breakfast was better than expected.
Stayed 1 night in Jan 2019
Response from Danny Chura Administrador on 23 Jan 2019
Thank you very much for your comments we are happy that your stay was pleasant

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay helpful staff
The stay was nice the room large and clean it was just a short drive to the lake. The staff was helpful and hooked me up with a boat ride out on Lake Titicaca
Stayed 1 night in Jan 2019
Response from Danny Chura Administrador on 12 Jan 2019
Thank you very much for your comments, this motivates us to continue providing a quality service to all our guests.

8/10 Good

geoff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall all a good stay and recommended
The hotel was very handy to plaza de armos and other local sites. The bed was comfortable, clean and well serviced each day. Breakfast was adequate. Our only concern is that website advertised free bottled water, and we were charged for daily bottled water. A quick word with the manager sorted things but left a bad impression. Ensure that the hotel delivers on its offers as per online
Stayed 2 nights in Jan 2019
Response from Danny Chura Administrador on 12 Jan 2019
thank you very much for your comments and sorry for the inconvenience was a communication error between the marketing and reception area, however it has been solved immediately and we have overcome this aspect by taking the appropriate measures.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice
Everything about the hotel was excellent. Perfect location great shower comfy beds awesome breakfast and reasonably quiet for central location.
Stayed 3 nights in Oct 2018
Response from Danny Chura Administrador on 7 Oct 2018
Thank you very much for your comments we are very happy to know that you had a pleasant stay. best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved everything so clean and great breakfast! My boyfriend loves this hotel !
Stayed 2 nights in Jul 2018
Response from DANNY on 22 Jul 2018
THANK YOU FOR SHARING YOUR EXPERIENCE IN SOL PLAZA HOTEL, WE ARE VERY HAPPY TO KNOW THAT YOU HAD A COMFORTABLE STAY AT OUR HOTEL. BEST REGARDS

10/10 Excellent

Yu, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern and clean facility, spacious room. On top of that, bery friendly and helpful staff. Helped us reserving taxi, contacting tour agency, and providing us useful info around the city. We are very happy with our stay. Highly recommend.
Stayed 1 night in Jul 2018
Response from Danny on 13 Jul 2018
Muchísimas gracias por su calificación, estamos muy contentos porque su calificación nos permite saber que hemos estado a la altura de sus expectativas. saludos cordiales

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Location is great. Good for short stay
The location is great and the beds are big and comfortable. Just the bathroom carpet is smelly

10/10 Excellent

SHU CHUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm welcome to their guests
The hotel employee is very nice and helpful. The location is so close the busy area. It worths the money I paid.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

barbara, canada

Liked: Cleanliness, staff & service, property conditions & facilities
good hotel but noisy
This hotel is very close to the main plaza. Good breakfast, parking, English speaking front desk staff. Only complaint is street noise. If you book ask for a back facing room.

8/10 Good

B, Colombia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Comfortable and Clean Room
Puno is an interesting city and was very cold when we visited. It was nice to come back to a clean and comfortable room (with hot showers!!!!!). Sol Plaza Hotel was in a great location in the middle of the city and the staff were very friendly and accommodating. Free internet in the lobby for all guests, Wifi worked great in the rooms and the breakfast was great with lots of selection.

10/10 Excellent

Peter, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
We only stayed for a night, my wife was ill and they arranged for a doctor at very short notice, who was excellent. The room was good, and the location was superb - very close to the main square, and equidistant from the bus and train station. Staff helpful - all easy and relaxed.