Superior Double Room | Street view

Reviews of J5 Hotels Helvetie Montreux

3 out of 5
J5 Hotels Helvetie Montreux
Avenue Du Casino 32, Montreux, VD

Reviews

7.8

Good

Rating 10 - Excellent. 243 out of 945 reviews" "
Rating 8 - Good. 444 out of 945 reviews" "
Rating 6 - Okay. 188 out of 945 reviews" "
Rating 4 - Poor. 45 out of 945 reviews" "
Rating 2 - Terrible. 25 out of 945 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rakesh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to live. The hotel is located in the heart of the city and has access to so many restaurants. They have a parking garage and was easily accessible which made our lives simpler. The hotel staff were amazing and were always ready to help. They all speak English and are truly very understanding.
Stayed 3 nights in Mar 2024

6/10 Okay

Fayulrina

Liked: Cleanliness, staff & service
A bit scary
Stayed 1 night in Dec 2023

10/10 Excellent

Michael, Prahran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely old world feeling hotel with very large comfortable rooms.
Stayed 2 nights in Nov 2023

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that it was an older building. Loved the old elevator. Great location. Excellent staff.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Elias

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Saville

Stayed 2 nights in Sep 2023

8/10 Good

Byunghak

Travelled with family, Business traveller
Liked: Cleanliness, amenities
Good acesd
Stayed 1 night in Sep 2023

10/10 Excellent

SIMON

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing not to like quiet room overlooking the Lake, staff were excellent and food was good, bed very comfortable! Will stay here again!
Stayed 1 night in Sep 2023

4/10 Poor

Shemsidin

Stayed 1 night in Sep 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
J5 Hotels Helvetie Montreux
Absolutely fabulous ! We had a lovely welcome from Constantine at check-in. A beautiful suite to stay in with all amenities and very clean. A super brasserie on the ground floor serving excellent food and drink. Dani, Lucas, Chris and Elisa giving first class service and always smiling
Stayed 3 nights in Aug 2023

10/10 Excellent

Henry

Stayed 2 nights in Aug 2023

6/10 Okay

Rekha

Liked: Cleanliness, staff & service
It’s an old property and needs upgrading. The room size was good, AC was a unit in the wall (no central); no tea/coffee in the room and breakfast was mediocre
Stayed 1 night in Aug 2023

6/10 Okay

Anne

Stayed 1 night in Aug 2023

8/10 Good

Steven

Liked: Staff & service
Spacious and great location, helpful staff, carpet was in dire need of replacement.
Stayed 1 night in Aug 2023

10/10 Excellent

Barbara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel! Unique rooms with chandeliers and balconies. Very comfortable bed. Excellent breakfast, perfect location. About a 15 minute walk from the train station. I'd stay here again. We were there during Jazz Fest. Lots of energy in the air.
Stayed 3 nights in Jul 2023

8/10 Good

Jared

Stayed 2 nights in Jul 2023

8/10 Good

Dianella, River Forest

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Colby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Ann

Stayed 1 night in Jun 2023

10/10 Excellent

Cristie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night in Montreaux otw to Rome. Easy walk from train station. Nice staff. Nice rooms. Pretty walk around town.
Stayed 1 night in May 2023

6/10 Okay

Zaydah

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
It’s an old hotel. You won’t find modern conveniences there. My room didn’t have a telephone or refrigerator. You won’t be wowed by the lobby or bedrooms, but it is clean and functional. If you are a minimalist and love only the basics. This is the place for you. The staff was nice too, especially the night manager.
Stayed 1 night in Feb 2023

8/10 Good

Dave

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located within a 10 minute walk from the train station. There are two flights of stairs to get up to the main office, but there is an elevator, once inside the hotel the decor is aged, but very pleasantly done. The rooms are large. The bathroom in our particular room had been completely redone and it was beautiful,tile floors, tile walls, walk-in shower very nicely done. The hotel staff was very helpful and recommendations for what to see and where to go and dining options as well. I would say from our perspective it was a pleasant surprise.

8/10 Good

Agostino

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ubicación, muy buena atención por parte del staff. Desayuno incluido muy bueno. Camas muy cómodas e impecablemente limpias. Detalles de mantenimiento en la propiedad, alfombras manchadas y algunas paredes descuidadas.

6/10 Okay

koh boon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It's was my 2nd time stay in this hotel. This round, I booked 3 rooms. 2 rooms being upgraded and 1 room will very small and limited space. The small room even difficult to open my luggage. Nevertheless, it still worth to stay as very convenient for everything
Stayed 2 nights in Oct 2022

10/10 Excellent

Vera Rose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2022

6/10 Okay

Julia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The location is excellent, but parking around is horrible. There is no place to stay near the hotel. Breakfast is good.
Stayed 1 night in Aug 2022

8/10 Good

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2022

10/10 Excellent

Harry E, Doral

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the historic hotel, right in the middle of the city, near to everything. Fabulous service, staff was very friendly and helpful. Will stay there again for sure!
Stayed 2 nights in Aug 2022

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property!! The room was awesome. Much bigger than I expected for the price with beautiful windows and a very modern bathroom. The hotel itself is very charming. Location couldn’t be better - it’s just a few minutes from the water. We got free drinks on arrival and loved the bar that is there. The only drawback was that there was no A/C which would be fine with the windows open (plus the hotel provided two fans), but I did run into issues because the windows were so large. To have the windows open, you have to have the curtains open as well and we just happened to have a window where lights from other rooms would shine through. So it was quite bright at 1 or even 2 in the morning.
Stayed 2 nights in Jul 2022
Response from PTV on 3 Aug 2022
Dear Tiffany, We sincerely thank you for for your comment. It is a real encouragement for our team who strives for the well being of our guest. It will be a pleasure to welcoming you on your next visit to Montreux!

6/10 Okay

Ezra

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
This hotel is not what I typically consider three star for this area, for Switzerland, or really for any first world country. Two basic issues: property is dilapidated and room 247 smells like sewage. It was either destroyed by rockstars in the 70s and never cleaned or I’m thinking pee party of some kind… Like Steele dosiers type stuff. Staff are professional and courteous and breakfast is decent. Feel need to be cleansed by both a firehose and perhaps a shaman after staying here though.
Stayed 1 night in Jul 2022

10/10 Excellent

Shawana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hospitality from the hotel staff! Not only did they have a safe area to keep our bags but the front desk staff helped with recommendations on what to do/where to go. Everyone was also super friendly! We also got free drink vouchers for the restaurant below (same ownership). The breakfast was amazing! The hotel ambience and vibe is charming with a mix of historical. Highly recommend for travelers who are looking for a charming hotel in a convenient area of the town.
Stayed 2 nights in Jun 2022

8/10 Good

Jeanine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at this property. The staff were exceptional, and our room was comfortable for four.
Stayed 2 nights in Jun 2022

8/10 Good

Kristin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

8/10 Good

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

6/10 Okay

Anindya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2022

6/10 Okay

Niall

Travelled with partner
Liked: Cleanliness, staff & service
Property is centrally located with friendly staff. The room was large, clean and basic. However, at check-out, a charge of CHF 50 to replace a lost room key was disappointing having spent a thoroughly enjoyable few days in the beautiful town of Montreux.
Stayed 3 nights in Mar 2022

2/10 Terrible

tarik

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old absolutely No updates vey low class hotel
Stayed 1 night in Mar 2022

8/10 Good

Matthieu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2022

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay!
Beautiful and very central, charming hotel. We had a fabulous stay! Wish I could have stayed much longer! Hôtel staff were all so friendly, kind and helpful! Would not hesitate to recommend to anyone!
Stayed 2 nights in Nov 2021
Response from Pascaline T. on 25 Dec 2021
Dear Monique, Thank you for your comment. We are happy to know that you had a good stay with us. With this kind message, you participate in our team's continual search to make our guests' stay as pleasant as possible. We look forward to welcoming you again! Merry Christmas to all your family.

10/10 Excellent

Jane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved the balcony
Stayed 1 night in Aug 2021

8/10 Good

Syed

Stayed 1 night in Aug 2021

10/10 Excellent

Janis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Very nice, friendly staff, great breakfast (not free but good value); big room with balcony. Downside: no air-conditioning.
Stayed 1 night in Jul 2021
Response from Pascaline T. on 25 Jul 2021
Dear Janis, We truly thank you for your comment and it will be a pleasure to welcome again in the futur. Until then protect yourself and stay safe!

8/10 Good

Verified traveller

Stayed 1 night in Apr 2021

8/10 Good

Albert

Stayed 1 night in Aug 2020

6/10 Okay

Larry

Liked: Cleanliness, staff & service
Disliked: Room comfort
Adequate but no air conditioning
Centrally located and nice balcony in this Old and historic hotel. One down side during the hot days of August, no air conditioning. Has a potential to be a great hotel again based on its history, but the owners or investors will need to take an interest to make some serious remodeling and restoration.
Stayed 1 night in Jul 2020

8/10 Good

patrick

Liked: Staff & service, room comfort
Stayed 1 night in Feb 2020
Response from PTV on 19 Feb 2020
Cher Client, Nous vous remercions de votre note positive et sommes heureux de constater que vous avez passé un agréable séjour aus ein de notre établissement. Nous espérons avoir l'occasion de vous accueillir à nouveau!

10/10 Excellent

Verified traveller

Stayed 2 nights in Jan 2020
Response from PTV on 17 Feb 2020
Thanks for staying with us. We appreciate your feedback wich helps us to keep giving our must do service every day!

10/10 Excellent

John

Stayed 1 night in Dec 2019