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Reviews of Hotel Eden Palace Au Lac

4 out of 5
Hotel Eden Palace Au Lac
11 Rue Du Theatre, Montreux, VD

Reviews

8.0

Very good

Rating 10 - Excellent. 328 out of 1000 reviews" "
Rating 8 - Good. 404 out of 1000 reviews" "
Rating 6 - Okay. 174 out of 1000 reviews" "
Rating 4 - Poor. 64 out of 1000 reviews" "
Rating 2 - Terrible. 30 out of 1000 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Raphael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Afiandem

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a great location. Very friendly staff
Stayed 1 night in Nov 2023

6/10 Okay

margaret

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms small , Mass tourism , no ambiance
Stayed 2 nights in Sep 2023

10/10 Excellent

Chong Ping

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good looking old building
Stayed 1 night in Sep 2023

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with lovely friendly staff. Absolutely amazing views too. Will be back next year
Stayed 3 nights in Sep 2023

8/10 Good

katy

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and was right on the water. We walked down to jump in the lane after they directed us where to go, so amazing. Room felt secure once you noticed that you need to engage the door latch on the inside when you are occupying the room. The balcony was so cute and the views are superb.
Stayed 1 night in Aug 2023

10/10 Excellent

Jonathan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, excellent location. Massive breakfast Reasonably priced
Stayed 2 nights in Aug 2023

10/10 Excellent

Lewis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very pretty hotel with amazing views of the lake.
Stayed 6 nights in Aug 2023

6/10 Okay

Maria, Tagelswangen

Travelled with partner
Liked: Cleanliness, staff & service
The Hotel location is great, nice view and old style. but unfortunately, we couldn't sleep at all because the room is too hot and no air conditioning! Luckily we stayed only for 1 night !
Stayed 1 night in Jul 2023

6/10 Okay

Joanna

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Average at best
We booked a Family Room to have some extra space but we were allocated a Standard Room at check-in. It took much insistence that we didn't want to be downgraded (unless we were offered a discount) and the hassle of being assigned a second Standard Room before the receptionist begrudgingly offered us a Deluxe Room instead. The Deluxe Room was very nice, but a lot of time and energy was spent going back and forth to rooms and the reception desk to get it sorted. We picked the hotel as it was a short walk away from the Montreux Jazz Festival which would be running during our visit. We wanted to be away from the noise and chaos of the festival but still have good access and the hotel is ideally located from this perspective. However, the Casino next door was holding an all-day pool party on the day of our arrival and had loud music blaring all day (sadly not jazz!). It was impossible to relax by the hotel pool, enjoy lunch on the terrace or relax in our room due to the excessive noise. Whilst clearly not the hotel's fault, it was a scheduled event and we should have been pre-warned about this before our stay as it severely impacted our enjoyment. Service was so-so. Some of the staff were OK, others clearly not suited for customer service roles. Check-out wasn't much better, we were charged for Tourist Tax despite having paid it on arrival, luckily we still had the receipt. Again, was resolved but it took work to achieve.
Stayed 1 night in Jul 2023

10/10 Excellent

Daniel, Pensacola

Liked: Cleanliness, staff & service, property conditions & facilities
Always a pleasure to rest and relax at Eden. Thank you for the warm reception and kindness throughout my stay.
Stayed 2 nights in Jul 2023

10/10 Excellent

Ping

Stayed 1 night in Jul 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is an older facility in a prime location. You can tell that the current owners are trying to bring it back to some of the grandeur that it had in the past. It has character, location and is a comfortable place to stay. Would recommend it. Best views around.
Stayed 1 night in Jun 2023

2/10 Terrible

Silvana

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Never Again!! Do not even think about it!!
We check in and noticed 1 room had broken AC. Went to lobby to request change and manager thought he was doing me favor in providing fans!! We did not pay almost $500 per room per night to have fans when they are advertising as they are a 5 star hotel and AC has been broken for days!! Guest were complaining for this issue at front desk and they were just giving excuse that AC broke the day before. BULLsh….!Breakfast was nasty, not even my kids could eat. The only good thing about stay was view from room. NEVER AGAIN!! DO NOT STAY HERE!!
Stayed 2 nights in Jun 2023

10/10 Excellent

Corina

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location and nice property
Stayed 1 night in Jun 2023

6/10 Okay

Bella

Stayed 3 nights in Jun 2023

10/10 Excellent

Ty

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, right on the lake!
Stayed 1 night in May 2023

10/10 Excellent

Zhimin

Stayed 1 night in May 2023

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous hotel in beautiful Montreux with the most amazing in-room view I have ever had. The views were so incredible, we ended up cancelling our plans for the afternoon and lunched on the veranda. Absolutely incredible experience.
Stayed 1 night in Apr 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Hotel is at a great location. Nice condition and lake facing rooms are better experience than the strrrt facing rooms. The biggest turn off was the rudeness of the staff.
Stayed 1 night in Apr 2023

10/10 Excellent

Malgorzata

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023

8/10 Good

Anthony

Liked: Cleanliness, staff & service, room comfort
A better view can’t be found in the world
The best thing was the amazing receptionist that allowed us to change rooms for an upper room, with the most magnificent view in the world. Yes, the hotel is old, yes the furnishings are a little dated…but the view is worth any misgivings
Stayed 1 night in Apr 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in Montreux. In the center front of the lake excellent
Stayed 3 nights in Apr 2023

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent view, location and amenities. Would stay here again
Stayed 2 nights in Mar 2023

8/10 Good

Hannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023

8/10 Good

Massimo

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Amazing location
Stayed 1 night in Feb 2023

2/10 Terrible

Enrique, San Diego

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
All hotle not well Maintained bad quality in everything, bed, sheets, towels etc
Stayed 3 nights in Feb 2023

10/10 Excellent

Fred, Hampton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite the renovations in the lobby it is a great hotel. Dinner options were nice as was breakfast. Old world charm
Stayed 1 night in Feb 2023

8/10 Good

van, Redmond

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Receptionist was unfriendly, not welcoming, caused many people were arguing very loud around us.

10/10 Excellent

Penny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, fantastic view from our suite, overlooking lake Geneva. Location great for sites, staff welcoming, room was very spacious, clean and comfortable, perhaps a bit too warm. No drink making facilities, when I asked a kettle was provided, but you need your own cups and drinks. This I thought was a shame, particularly in a suite. Some areas also need renovating, externally mainly.
Stayed 2 nights in Dec 2022

10/10 Excellent

gunnar

Stayed 1 night in Dec 2022
Response from Juliana Ferreira/Cheffe de Réception on 26 Dec 2022
Chère Madame, Cher Monsieur, Nous vous remercions d’avoir séjourné à l’hôtel Eden Palace au Lac. Nous vous sommes reconnaissants de partager votre ressenti avec nous, cela nous est important afin de pouvoir améliorer les services proposés.Nous nous réjouissons de vous accueillir prochainement à Montreux et restons à votre disposition pour tout complément d'information.

10/10 Excellent

Andre

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Very good but need more cleaning in the rooms!
Stayed 1 night in Dec 2022
Response from Juliana Ferreira/Front Office Manager on 26 Dec 2022
Dear Madam, Dear Sir, We thank you for your stay at the Eden Palace au Lac Hotel. We are grateful for your feedback, which is important to us in order to improve our services.We look forward to welcoming you soon in Montreux and remain at your disposal for any further information.With our best care and attention,

10/10 Excellent

Yee Yin

Stayed 1 night in Dec 2022
Response from Juliana Ferreira/Front Office Manager on 26 Dec 2022
Dear Madam, Dear Sir, We thank you for your stay at the Eden Palace au Lac Hotel. We are grateful for your feedback, which is important to us in order to improve our services.We look forward to welcoming you soon in Montreux and remain at your disposal for any further information.With our best care and attention,

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old Style Hotel
Great staff, and they further improved our stay by giving us an upgrade. The breakfast was excellent! The propperty is a 10 minute walk from the train station and within walking distance to Chatteau Chillon.
Stayed 1 night in Dec 2022
Response from Juliana Ferreira/Front Office Manager on 26 Dec 2022
Dear Madam, Dear Sir, We thank you for your stay at the Eden Palace au Lac Hotel. We are grateful for your feedback, which is important to us in order to improve our services.We look forward to welcoming you soon in Montreux and remain at your disposal for any further information.With our best care and attention,

10/10 Excellent

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with really attentive friendly staff. Breakfast is a must as is a room with a view over the lake! My only very minor comment was the lack of Christmas decorations made the hotel feel a little ‘under dressed’ at this time of year!
Response from Juliana Ferreira/Front Office Manager on 26 Dec 2022
Dear Madam, Dear Sir, We thank you for your stay at the Eden Palace au Lac Hotel. We are grateful for your feedback, which is important to us in order to improve our services.We look forward to welcoming you soon in Montreux and remain at your disposal for any further information.With our best care and attention,

10/10 Excellent

lee stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were lovely and helpful,the room was spacioys,and very clean.the food was absolutely delicious and the view from our balcony overlooking lake Geneva was stunning and breathtaking.im sad to be going home. Will be coming back next September
Stayed 2 nights in Nov 2022
Response from Juliana Ferreira / Front Office Manager on 17 Nov 2022
Dear Mr Chandler, We thank you for your stay at the Eden Palace au Lac Hotel. We are grateful for your feedback, which is important to us in order to improve our services.We look forward to welcoming you soon in Montreux and remain at your disposal for any further information.With our best care and attention,

10/10 Excellent

Peter

Stayed 1 night in Oct 2022
Response from Juliana Ferreira / Front Office Manager on 17 Nov 2022
Dear Mr Gold, We thank you for your stay at the Eden Palace au Lac Hotel. We are grateful for your feedback, which is important to us in order to improve our services.We look forward to welcoming you soon in Montreux and remain at your disposal for any further information.With our best care and attention,

8/10 Good

Uzay

Travelled with family
Liked: Staff & service, property conditions & facilities
Nice hotel, excellent location, friendly staff.
Stayed 1 night in Sep 2022
Response from Juliana / Front office on 28 Sept 2022
We thank you for your stay at the Eden Palace au Lac Hotel. We are grateful for your feedback, which is important to us in order to improve our services.We look forward to welcoming you soon in Montreux and remain at your disposal for any further information.With our best care and attention,

4/10 Poor

David

Disliked: Staff & service, property conditions & facilities
Beautiful location, hotel is tired
The location is fantastic but the hotel was disappointing. The lady who checked us in was very helpful and friendly but we can't say the same for other staff The hotel is generally very tired and they are doing some work at the moment so hopefully that will help. Our bathroom door got stuck and it took ages to get out! Whe we reported it, the lady on the desk didn't seem too concerned. I wonder if she actually reported it.
Stayed 1 night in Sep 2022
Response from Juliana / Front office on 13 Oct 2022
Dear Madam, Dear Sir, We thank you for your stay at the Eden Palace au Lac Hotel. We are grateful for your feedback.We are sorry to hear that our services did not meet your expectations. This is important to us so that we can improve them.We hope to welcome you back to Montreux and remain at your disposal for any further information.With our best care and attention,

10/10 Excellent

tracie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly including maid service. The hotel was in a great location with a nice view.
Stayed 1 night in Aug 2022
Response from Juliana / Front office on 16 Sept 2022
Dear Madam, Dear Sir, We thank you for your stay at the Eden Palace au Lac Hotel. We are grateful for your feedback, which is important to us in order to improve our services.We look forward to welcoming you soon in Montreux and remain at your disposal for any further information.With our best care and attention,

6/10 Okay

Kenan

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Sep 2022

10/10 Excellent

Stephanie

Stayed 1 night in Aug 2022

6/10 Okay

Tanatat

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Jun 2022
Response from Juliana / Front office on 6 Aug 2022
We thank you for your stay at the Eden Palace au Lac Hotel. We are grateful for your feedback, which is important to us in order to improve our services. We look forward to welcoming you soon in Montreux and remain at your disposal for any further information. With our best care and attention,

4/10 Poor

Lupe

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Amenities
The hotel was fine. We went during summer, June to be exact and the temperatures reached 80° to 95° degrees. IT WAS HOT. Didnt realize there was no AC in this hotel. Took two kids with me ans it was MISERABLE. The room was hoter than outside and at night even having all thw windowa open we were all drenched in sweat. We lived by the fan and my daughter who was 1yr was swearinf and miserable. Asked for a second fan and they said no others around. Ao we were 4 people. Two beda sharing a small fa. Would not recommend.
Stayed 3 nights in Jun 2022
Response from Juliana / Front office on 6 Aug 2022
We thank you for your stay at the Eden Palace au Lac Hotel. We are grateful for your feedback. We are sorry to hear that our services did not meet your expectations. This is important to us so that we can improve them. We hope to welcome you back to Montreux and remain at your disposal for any further information. With our best care and attention,

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel sits right on the beautiful lake in a central location close to many restaurants, shops and grocery store. Beautiful views as you walk alongside the lake. Breakfast buffet was awesome! Reserve a parking spot with hotel if needed as its limited. Lake Cruise was very nice close by.
Stayed 2 nights in Jun 2022
Response from Juliana / Front office on 6 Aug 2022
We thank you for your stay at the Eden Palace au Lac Hotel. We are grateful for your feedback, which is important to us in order to improve our services. We look forward to welcoming you soon in Montreux and remain at your disposal for any further information. With our best care and attention,

4/10 Poor

Rob

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
At one point this was an upscale grand property. Now it is old and very dated. Carpets, furniture, all the decor tired and out dated and hotel needs a complete reno & refresh. And half the rooms have no AC so you roast in the Summer. Location is the only nice thing, right beside Lake Geneva.
Stayed 1 night in Jun 2022
Response from Juliana / Front office on 6 Aug 2022
We thank you for your stay at the Eden Palace au Lac Hotel. We are grateful for your feedback. We are sorry to hear that our services did not meet your expectations. This is important to us so that we can improve them. We hope to welcome you back to Montreux and remain at your disposal for any further information. With our best care and attention,

8/10 Good

Fawwaz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks
Stayed 7 nights in Jun 2022
Response from Juliana / Front office on 6 Aug 2022
We thank you for your stay at the Eden Palace au Lac Hotel. We are grateful for your feedback, which is important to us in order to improve our services. We look forward to welcoming you soon in Montreux and remain at your disposal for any further information. With our best care and attention,

10/10 Excellent

Autumn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible views, friendly staff and a convenient location. Loved it!
Stayed 2 nights in Jun 2022
Response from Juliana / Front office on 6 Aug 2022
We thank you for your stay at the Eden Palace au Lac Hotel. We are grateful for your feedback, which is important to us in order to improve our services. We look forward to welcoming you soon in Montreux and remain at your disposal for any further information. With our best care and attention,