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When we checked in i asked where was the pool because we were looking forward to having a swim while we stay. On the expedia app the pool is shown in the amenities. We theres no pool its covered with cement. There is no elevator which is inconvenient. The staff was very rude. It clearly states on there phone we can request a wake up call but when i requested it the front desk clerk was so rude and told they do that. .The room at first look is nice but once you really look the comforter was coved in stains. The pillows had looked like they were just used with hair and stains. The ac made loud rattling noise. Over all i was displeased with the service we received.
Michelle
Stayed 2 nights in May 2024
8/10 Good
Michael, Victoria
26 Apr 2024
Michael
Stayed 1 night in Apr 2024
8/10 Good
Giselle
Travelled with family, Travelled with family and small children, Travelled with partner
Front staff was friendly and prompt. Housekeeping was efficient. Property itself was quiet and cleanliness was not an issue. Some towels and washcloths had stains and were somewhat thinned out but otherwise usable. Good stay overall, would recommend.
Great accommodations. If I come through Lake Charles again, I'll stay there again. Rooms were very clean, hallway was very clean. The only thing I'd ask them to change is have a little more available for breakfast items.
The shower curtain was too short for the bathtub. There was only one coffee creamer and sugar. Room was clean and comfortable. The overall overnight experience was positive and a good value.