"I am very disappointed with my recent experience. I accidentally entered the wrong date when booking my hotel stay through Expedia. As soon as I realized the mistake, I attempted to cancel the reservation. I had also purchased the hotel protection plan and believed I would receive assistance or a refund.
A representative was polite and tried to help me, but after that I never received any follow-up communication. I did not receive a phone call, email, or text message regarding the status of my request.
As a result, I lost $133 for a hotel stay that I never checked into. I feel that my concerns were not properly addressed and that the protection plan did not provide the help I expected. This experience has left me feeling frustrated and dissatisfied, and it has caused me to lose confidence in using Expedia for future bookings.
I would appreciate a review of my situation and an explanation of why a refund was not provided."
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