Room, 2 Queen Beds, Non Smoking | Iron/ironing board, rollaway beds, free WiFi, bed sheets

Reviews of Americas Best Value Inn & Suites Lake Charles at I-210 Exit 5

2 out of 5

Reviews

5.6
Rating 10 - Excellent. 102 out of 580 reviews" "
Rating 8 - Good. 104 out of 580 reviews" "
Rating 6 - Okay. 98 out of 580 reviews" "
Rating 4 - Poor. 109 out of 580 reviews" "
Rating 2 - Terrible. 167 out of 580 reviews" "

5.6/10

Cleanliness

6.8/10

Staff & service

6.2/10

Amenities

5.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Tara

Disliked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

Verangel

Liked: Cleanliness, staff & service, property conditions & facilities
Love everything
Stayed 1 night in May 2024
Response from Guest Relations Specialist on 11 May 2024
Hi Verangel,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comments and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

christopher L, Deltona

Liked: Property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 6 May 2024
Hi Christopher,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comment and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and good price
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 4 May 2024
Hi Jeffrey! Thank you for your positive feedback! We're delighted to hear that you found our hotel convenient and offered a good price during your stay.Ensuring that our guests have a convenient and comfortable experience at a reasonable price is important to us, and we're glad that we could meet your expectations in these aspects.We appreciate your kind words and hope to have the opportunity to welcome you back for another enjoyable stay in the future!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this property if you are in or around town.
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on 27 Apr 2024
Hi Michael! Thank you for the recommendation! We're delighted to hear that you had a positive experience with us. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back in the future!

2/10 Terrible

nick

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They had a bullet hole in a room window as you walked in to check in. The girl at front desk was rude. The 2nd room we tried to move to the ENTIRE floor smelled the weed. It was unbearable. We stayed inside the entire building no more than 5 minutes total.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 26 Mar 2024
Hi Nick! We're sincerely sorry to hear about your disappointing experience during your recent stay with us. Your feedback is extremely concerning, and we apologize for the inconvenience and discomfort you experienced. It's deeply concerning to hear about the condition of the room and the behavior of our staff. This is not indicative of the level of service and hospitality we aim to provide to our guests. We will address this matter with our team immediately to ensure that all our guests are treated with the utmost respect and professionalism. Additionally, we are deeply troubled to hear about the smell of marijuana on the floor. We take matters of safety and security very seriously, and we will investigate this issue thoroughly to prevent such occurrences in the future. Please accept our sincere apologies for falling short of your expectations. We understand that this experience must have been very frustrating for you, and we appreciate you bringing it to our attention. Your feedback is invaluable as we strive to improve our services and facilities. If there's anything else we can do to address your concerns or if you would like to discuss your experience further, please don't hesitate to contact us directly. We hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is in much better shape than a few years ago well worth the price. Only thing could have coffee pot in room
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 23 Mar 2024
Hi Jeffrey! Thank you for your wonderful review! We're delighted to hear that you've noticed improvements in our property and that you found it to be well worth the price. Your feedback regarding the coffee pot in the room is valuable to us, and we'll certainly take it into consideration as we strive to enhance the guest experience. We're grateful for your kind words and for choosing to stay with us. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back for another enjoyable stay!

10/10 Excellent

Leonard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room rate!
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 19 Mar 2024
Hi Leonard! Thank you for your positive feedback! We're delighted to hear that you found our room rate to be great. Providing excellent value for our guests is important to us, and we're pleased that you found our rates to be satisfactory. Your satisfaction is our priority, and we're glad that we could meet your expectations in this regard. We appreciate your kind words and perfect rating! We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can assist you with or if you have any further comments, please don't hesitate to reach out to our team. We're here to ensure that your next stay with us is just as pleasant.

10/10 Excellent

Ben

Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 4 Apr 2024
Hi Ben,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

8/10 Good

Madison

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Was decent just kinda loud the cleaning people jam music loud in the mornings down the halls and in the rooms there cleaning and the sheet had blood on it we called down stairs and got a clean one slippery shower floor but wasn’t terrible just some things need to be fixed that’s for sure! And at 10:30 the front desk was knocking at our door saying good morning it’s front desk get up it’s almost 11 for check out that was odd to me also!
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on 6 Mar 2024
Hi Madison! Thank you for sharing your feedback with us. We appreciate your comments and apologize for any inconvenience you experienced during your stay. We apologize for the noise caused by the cleaning staff playing loud music. Our aim is to provide a peaceful environment for our guests, and we'll address this issue with our housekeeping team to ensure that noise levels are kept to a minimum during cleaning. We're also sorry to hear about the blood on the sheet you encountered. Your comfort and safety are important to us, and we're glad to hear that our team promptly provided you with a clean replacement sheet after you notified us. Regarding the slippery shower floor, we apologize for any inconvenience or safety concerns this may have caused. We'll look into ways to address this issue and ensure that our guests have a safe and comfortable experience in our bathrooms. Additionally, we apologize for any inconvenience caused by the front desk staff knocking on your door early in the morning. We understand that this may have been disruptive, and we'll address this issue with our team to ensure that our guests are not disturbed unnecessarily. Thank you again for bringing these issues to our attention. Your feedback helps us to improve, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future. If there's anything else we can do to assist you, please don't hesitate to let us know.

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 3 Mar 2024
Hi Andrew,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

2/10 Terrible

Martin

Stayed 1 night in Feb 2024
Response from Guest Relations Management on 21 Mar 2024
Hi Martin! We're disappointed to hear that your stay with us did not meet your expectations, as indicated by your rating of 1 out of 5. Please accept our apologies for any issues or shortcomings you encountered during your time at our hotel. We value your feedback and take it seriously as we continually work to improve our services. If you would like to provide more details about your experience or if there's anything specific that we can do to address your concerns, please don't hesitate to reach out to us. We hope to have the opportunity to regain your trust and welcome you back for a better experience in the future.

2/10 Terrible

David

Stayed 1 night in Feb 2024
Response from Guest Relations Management on 21 Mar 2024
Hi David! We're sorry to hear that your stay did not meet your expectations, as reflected in your rating of 1 out of 5. Please accept our apologies for any inconvenience or dissatisfaction you may have experienced during your time with us. Your feedback is important to us, and we will take it into consideration as we strive to improve our services. If there are any specific issues you would like to address or if you have any suggestions for how we can enhance our guest experience, please let us know. We hope to have the opportunity to welcome you back and provide you with a more positive experience in the future.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for the price!
Travel Volleyball Tournament. Hotel was recently remodeled. Room was a lil small (could be cause we were at the end of the hall. The romm fidnt have a table/desk, we had to eat on the bed. Not a big deal for us. Check in/out was very easy. Clerk was very nice. We needed more towels and they gave us some with no problems. Prce is very good especially for the new remodeled hotel.Oh and the parking lot is very well lite up. Recommend staying there, that is our new place to stay.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 19 Feb 2024
Hi David! Thank you for your perfect rating and for sharing your positive experience with us! We're thrilled to hear that you found our hotel to be a great place for the price and that you had a positive stay overall. We're glad you appreciated our recent remodeling efforts, and we apologize for any inconvenience caused by the room size and the absence of a table or desk. Your feedback is valuable to us, and we will take it into consideration as we strive to improve our accommodations for future guests. It's wonderful to hear that you found the check-in/out process easy and that our staff was friendly and accommodating. Providing excellent service is important to us, and we're delighted that we met your expectations in this regard. We appreciate your recommendation and are honored to be your new place to stay for future trips. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

chantell

Travelled with family
Very nice hotel will most definitely stay there again
Stayed 2 nights in Feb 2024
Response from Guest Relations Management on 19 Feb 2024
Hi Chantell! Thank you for your perfect rating and positive feedback! We're delighted to hear that you had a very nice stay at our hotel and that you're considering staying with us again in the future. Your satisfaction is important to us, and we're grateful for your support. If there's anything specific you enjoyed about your stay or if there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful stay!

2/10 Terrible

Lauren

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not book here! The photos are not at all what the rooms look like. They dirty and not kept up well. The area is unsafe as well. The receptionist was extremely rude when I wanted to cancel our remaining days. I rarely give bad reviews but this place is a sham!
Stayed 2 nights in Feb 2024
Response from Guest Relations Management on 15 Feb 2024
Hi Lauren! We're genuinely sorry to hear about your experience and the disappointment it caused you. Please accept our sincerest apologies for the issues you encountered during your stay. We understand how important it is for our guests to have accurate representations of our accommodations, and we apologize for any discrepancies between the photos and the actual condition of the rooms. Your feedback regarding the cleanliness and maintenance issues is concerning, and we will address these issues with our team to ensure that necessary improvements are made promptly. Additionally, we apologize for any concerns you had about the safety of the area and for any unpleasant interactions with our staff. Providing a safe and welcoming environment for our guests is a top priority for us, and we regret that we fell short of meeting your expectations in this regard. Your feedback is valuable to us, and we will use it to identify areas where we can make enhancements to our facilities and services. We appreciate your candor and hope to have the opportunity to regain your trust in the future. If there's anything else you would like to discuss or if there's anything we can do to make amends, please don't hesitate to let us know.

2/10 Terrible

Federico

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom wasnt clean. Towels had stains on them. Sheets on the bed were dirty. There was aluminum foil over smoke alarm. The whole place smelled like Marijuana.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 13 Feb 2024
Hi Federico! We're truly sorry to hear about your experience during your recent stay. Please accept our sincerest apologies for the cleanliness and maintenance issues you encountered in your room. This is not reflective of the high standards of cleanliness and comfort we strive to maintain for all our guests. Your feedback is deeply concerning, and we will be conducting a thorough investigation to address the issues you've raised and ensure that corrective measures are taken immediately. We understand the importance of providing a clean and welcoming environment, and we regret that we fell short of meeting your expectations in this regard. Additionally, we take reports of any inappropriate behavior or odors very seriously, and we assure you that we will be addressing this matter with the utmost urgency. If there's anything else you would like to share about your experience or if there's anything we can do to make amends, please don't hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to regain your trust in the future.

8/10 Good

Breannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 14 Feb 2024
Hi Breannah! Thank you for choosing Americas Best Value Inn & Suites Lake Charles at I-210 Exit 5 for your recent stay. We appreciate your feedback and the rating of 4 out of 5. We're delighted to see that you had a positive experience with us. Your satisfaction is our priority, and we're glad that we met your expectations during your stay. If there are any areas where you believe we can improve to make your next visit even better, please feel free to let us know. We're always looking for ways to enhance our services and ensure that every guest has a memorable stay. We look forward to welcoming you back to Americas Best Value Inn & Suites Lake Charles at I-210 Exit 5 for another enjoyable experience in the future.

4/10 Poor

Beanira

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on 11 Feb 2024
Hi Beanira,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Property has been recently renevated. Hotel was clean as well as rooms. Staff was friendly. Only complaint is that about 2 am people in and out of rooms on my floor and they were anything but quiet and respectful. They were loud as in screaming and cursing. Lasted about 20 min then it stopped. All in all a decent place for the price.
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on 11 Feb 2024
Hi Steven,We appreciate your positive remarks regarding our recently renovated property and the cleanliness of our rooms. Our team strives to provide a welcoming and friendly atmosphere for all our guests. We sincerely apologize for the disturbance you experienced late at night; we understand the importance of a peaceful stay and will address this issue with our staff to ensure a more tranquil environment for future guests. Your feedback is invaluable to us, and we hope to have the opportunity to exceed your expectations on your next visit.

2/10 Terrible

Lakisheona

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 2 Feb 2024
Hi Lakisheona! We are truly sorry to learn that your recent stay did not meet your expectations, as indicated by your rating of 1 out of 5. Please accept our deepest apologies for any inconvenience or disappointment you may have experienced during your time with us. Your feedback is invaluable to us, and we take it very seriously. We would greatly appreciate it if you could provide us with more details about your stay and the specific issues you encountered. This will help us address the issues promptly and make necessary improvements to prevent similar occurrences in the future. We are committed to providing a positive and memorable experience for all our guests, and we regret that we fell short of this commitment during your visit. Thank you for bringing your concerns to our attention. We hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.

8/10 Good

Jan

Liked: Cleanliness, staff & service
Easy to get to from the airport
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 25 Jan 2024
Hi Jan! Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you found our location convenient and easily accessible from the airport. Your positive comments are truly appreciated, and we are pleased to have provided you with a seamless experience. If there are other specific aspects of your stay that stood out and you'd like to highlight, please feel free to share them with us. We look forward to the pleasure of welcoming you back on your future travels. If there's anything else we can do to enhance your stay, please let us know.

10/10 Excellent

Marco

Stayed 1 night in Jan 2024
Response from Guest Relations Management on 21 Mar 2024
Hi Marco! Thank you immensely for awarding us a perfect rating of 5 out of 5! Your satisfaction is our ultimate goal, and we're thrilled that we could deliver an exceptional experience for you at Americas Best Value Inn & Suites Lake Charles at I-210 Exit 5. It's guests like you who make our efforts worthwhile. We eagerly await the pleasure of welcoming you back for another outstanding stay.

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was polite. Rooms were clean & it looked like it was recently remodeled. Will definitely book again next time I’m in town.
Stayed 2 nights in Jan 2024
Response from Guest Relations Management on 16 Jan 2024
Hi Amanda! Thank you for choosing Americas Best Value Inn & Suites Lake Charles at I-210 Exit 5 for your recent stay, and for sharing your positive feedback. We are thrilled to receive your excellent 5 out of 5 rating. We appreciate your kind words about our polite staff and are delighted to hear that you found the rooms clean and recently remodeled. Providing a comfortable and updated environment for our guests is a top priority, and we are pleased to know that you had a positive experience. Your intention to book with us again on your next visit is the highest compliment we could receive, and we look forward to welcoming you back to Americas Best Value Inn & Suites Lake Charles at I-210 Exit 5. If there are any specific aspects of your stay that you'd like to highlight or if you have any special preferences for your next visit, please feel free to let us know. Thank you again for your kind words, and we can't wait to host you again!

2/10 Terrible

WeiCui

Stayed 2 nights in Dec 2023
Response from Guest Relations Management on 23 Jan 2024
Hi WeiCui! We appreciate you taking the time to provide your feedback, and we are genuinely sorry to learn that your experience did not meet your expectations, as indicated by your 1 out of 5 rating. Your satisfaction is important to us, and we would like to hear more about the specific issues you encountered during your stay. Your feedback will assist us in making improvements to ensure a better experience for our guests in the future. If you're willing to share more details, please reach out to our customer service team. We apologize for any inconvenience and hope to have the opportunity to welcome you back and provide a more positive and enjoyable stay.

8/10 Good

Shay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly, and the property was clean. The only reason I have 4 stars instead of 5 is because of the noise. The inside of hotel was very loud. Other than that it was a nice place to stay.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on 4 Jan 2024
Hi Shay! Thank you for taking the time to provide your feedback. We're pleased to hear that you found our staff friendly, and you appreciated the cleanliness of our property. However, we apologize for any inconvenience caused by noise during your stay. Your comments are important to us, and we will use them to address areas for improvement. If there's anything specific you'd like to share about the noise or if there's anything else we can do to enhance your future stays, please feel free to let us know. We value your patronage, and we look forward to welcoming you back for an even better experience. Wishing you a wonderful New Year filled with positive experiences!

8/10 Good

Ezequiel

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Guest Relations Management on 25 Dec 2023
Hi Ezequiel! Thank you for sharing your feedback and giving us a rating of 4 out of 5 for your recent stay. We're pleased to see that your experience was generally positive. Your input is valuable to us, and we'd love to hear more about what aspects of your stay stood out and if there are any areas where we can make improvements. If you have specific comments or suggestions, please feel free to share them with us. We appreciate your support and look forward to the opportunity to enhance your experience on your next visit.

4/10 Poor

Tamara

Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on 23 Dec 2023
Hi Tamara,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

8/10 Good

Maribel, Rogers

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. Except the other tenants staying there was kids running up and down the hall being laminate floors it was loud the couple arguing all morning kids crying..
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on 23 Dec 2023
Hi Maribel,We appreciate your feedback and are glad to hear that you found most aspects of your stay enjoyable. We apologize for any inconvenience caused by the disturbances you experienced from other guests. Our team strives to maintain a peaceful environment, and we regret that the noise from children running in the hall and other disturbances affected your experience. Rest assured, we take guest feedback seriously and will continue to address and monitor such issues to enhance the overall guest experience. Thank you for bringing this to our attention.

8/10 Good

Regan

Travelled with group
Liked: Amenities, property conditions & facilities
We loved this property! It was SOOOO clean inside you could be barefoot. Some may not like the strong smell but it smelled so clean!! The only thing was the metal boxes under the beds. They do not hold the bed securely. The entire bed will wobble when getting on and off, as well as just rolling over in your sleep. Every movement there is thunder-like noise. But it did NOT affect our sleep.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on 20 Dec 2023
Hi Regan! Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that you loved our property and found it exceptionally clean. Your compliments about the cleanliness are greatly appreciated, as we strive to provide a comfortable and pristine environment for our guests. We also appreciate your constructive feedback regarding the metal boxes under the beds. We apologize for any inconvenience caused by the wobbling and noise. Our maintenance team has been notified of this concern, and we will work to address it promptly to enhance the overall comfort of our guests. We're pleased to know that despite this issue, it did not impact your sleep, and we hope it did not detract significantly from your overall experience. Our team values your insights, and we will use them to make necessary improvements. Thank you once again for your valuable feedback. We look forward to welcoming you back on your next visit, and we'll strive to make your stay even more enjoyable.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
About the stay
We had a good time. It’s a good place to stay. It’s been updated. I kind of wish they had a breakfast or maybe a mid breakfast or something like that. All they had was coffee but their staff was good. The place is nice.
Stayed 2 nights in Dec 2023
Response from Guest Relations Management on 19 Dec 2023
Hi James! Thank you for choosing to stay with us and taking the time to share your positive experience. We're delighted to hear that you had a good time and appreciated the recent updates we've made to our facilities. We appreciate your suggestion regarding breakfast options and will certainly consider ways to enhance our offerings for guests in the future. It's great to know that our staff made a positive impression on you. Your feedback is valuable to us, and we look forward to the opportunity to welcome you back for another enjoyable stay. Safe travels!

6/10 Okay

Nicole

Travelled with family
Liked: Staff & service
Family stay
Our stay wasn’t horrible. The hotel clerk was very friendly. The floor in our room was very moist and muggy. The shower had hair in the bottom like it hadn’t been rinsed. Beds weren’t bad though.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on 7 Dec 2023
Hi Nicole! Thank you for sharing your feedback about your recent family stay with us. We appreciate your kind words regarding our friendly hotel clerk and are pleased to hear that you found the beds comfortable. However, we sincerely apologize for the issues you encountered during your stay. Your comments about the moist and muggy floor, as well as the cleanliness of the shower, are concerning, and we want to assure you that we take these matters seriously. We will be addressing these issues with our housekeeping team to ensure that such oversights are corrected promptly. We truly value your input, as it helps us identify areas for improvement. If there is anything more you would like to share or discuss, please feel free to reach out to our management team directly. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable and seamless experience.

8/10 Good

Minshell

Liked: Staff & service, property conditions & facilities, room comfort
Birthday Get away!!
The place was nice. Friendly staff only problem was the sheets and towels had old stains on them. They were clean, but could use more BLEACH & shout on them. Only had 1 set of towels in the room had to ask for more.
Stayed 2 nights in Nov 2023
Response from Guest Relations Management on 7 Dec 2023
Hi Minshell! Thank you for choosing our hotel for your birthday getaway and for taking the time to share your experience. We're thrilled to hear that you found the place nice and our staff friendly. Celebrating special occasions with our guests is always a pleasure. We apologize for any inconvenience caused by the issue with the sheets and towels. Your feedback is invaluable, and we appreciate your understanding that they were, in fact, clean. Rest assured that we have shared your comments with our housekeeping team to address the need for more thorough stain removal processes. Additionally, we will work on ensuring that each room is adequately stocked with towels to enhance our guests' comfort. Your feedback is crucial to our continuous improvement, and we hope you'll consider giving us another opportunity to host you on a future visit.

10/10 Excellent

Alice, Beaumont

Liked: Amenities
Nice, clean and spacious rooms. The staff were very friendly and check in was quick..The location of the hotel is close to shopping and entertainment
Stayed 1 night in Nov 2023
Response from Guest Relations Management on 30 Nov 2023
Hi Alice! Thank you for choosing our hotel for your recent stay, and for taking the time to leave such a positive review. We are delighted to hear that you found our rooms nice, clean, and spacious. Providing a comfortable and welcoming environment for our guests is our top priority. It's wonderful to know that our staff contributed to making your stay enjoyable, and that you appreciated the seamless check-in process. We're also pleased that our location near shopping and entertainment added to the convenience of your visit. We truly value your feedback, and we look forward to hosting you again the next time you're in the area.

4/10 Poor

Mae

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Liked close proximity to Airport! Cudnt get my Uber app to pick me up at place 4am so got a Lyft. Dirty hallways smell dingy bc old carpet so all the yrs odors. Long term stays so people above me had kids running till almost 330am. Roaches. Full kitchen full size fridge so if u dont mind a bit ofnature in your hotel then by all means this is the spot. Derelict cars in parking lot. They make you sign a no party policy but i heard partying & loud music in parking lot. If you need a low budget & don't mind a few critters to track down then by alleans. Staff there friendly enuff?
Stayed 1 night in Nov 2023
Response from Guest Relations Management on 26 Nov 2023
Hi Mae! Thank you for taking the time to share your feedback. We appreciate your honest review and are grateful for the opportunity to address your concerns. We're pleased to hear that our hotel's close proximity to the airport was convenient for your travel needs. However, we sincerely apologize for the challenges you experienced during your stay, including the issues with cleanliness, noise disturbances, and the presence of insects. Please be assured that these matters are taken seriously, and we will work diligently to address and rectify them. Our team is committed to providing a comfortable and enjoyable stay for all our guests. We regret that we fell short of meeting your expectations on this occasion. Rest assured, we will take immediate action to enhance the cleanliness of our hallways, address noise concerns, and implement additional measures to prevent pest-related issues. Regarding the derelict cars and noise in the parking lot, we will work on reinforcing our policies to ensure a more peaceful environment for all guests. We genuinely appreciate your feedback, as it helps us identify areas for improvement. We hope you will consider giving us another opportunity to provide you with a more positive experience in the future.

8/10 Good

Sílvia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Relations Management on 12 Nov 2023
Hi Silvia! Thank you for taking the time to complete this review. We hope you will find your expectations to be far surpassed during your next visit!

10/10 Excellent

Antoine

Stayed 1 night in Nov 2023
Response from Guest Relations Management on 12 Nov 2023
Hi Antoine! We are so glad to hear from you and to learn that we were able to give you a pleasant experience. We look forward to seeing you again!

4/10 Poor

Tyra, Orange

Liked: Cleanliness
Disliked: Staff & service
AC didn’t work it was 75• in the room. When I went down stairs to tell them the lady at the front desk she had no other rooms to move me too and she couldn’t help me but the manager would be in soon. I went back and sat down stairs and the young lady never told the manager about my issue or tell me that he had arrived. Not a friendly young lady. However the manager did fix the ac at 7 am. When we asked for a late check out we were refused. So instead of trying to make your customer happy from not sleeping good bc of the ac nothing was given for our inconvenience
Stayed 1 night in Sep 2023
Response from Guest Relations Specialist on 2 Oct 2023
Hello Tyra, I'm sorry to hear about the issues you encountered during your stay, and I apologize for the inconvenience you experienced. It's disappointing to hear that the front desk staff was not more proactive in addressing your concerns and that you didn't receive a friendly response. We understand the importance of a comfortable room and a good night's sleep, and it's regrettable that your experience fell short of your expectations. We appreciate your feedback, as it helps us identify areas for improvement. We will address this matter with our team to ensure a more responsive and customer-friendly approach in the future. We hope you might consider giving us another opportunity to provide you with a better experience on your next visit. Thank you for sharing your concerns.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Nice works
Stayed 1 night in Sep 2023
Response from Guest Relations Specialist on 30 Sept 2023
Dear Christopher, Thank you so much for your positive rating and kind words! We're glad that you had a great stay at Americas Best Value Inn & Suites Lake Charles at I-210 Exit 5! We look forward to hosting you again and giving you another great experience!

10/10 Excellent

Abdel

Stayed 1 night in Sep 2023
Response from Guest Relations Specialist on 16 Sept 2023
Dear Abdel, thank you so much for your perfect rating, we really appreciate it! Your rating motivates us to continue giving our guests a great experience. We look forward to hosting you again.

10/10 Excellent

amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanly freshened rooms!
Newly freshened rooms.
Stayed 1 night in Aug 2023
Response from Guest Relations Specialist on 22 Aug 2023
Dear Amy, We're thrilled to hear that you enjoyed our newly refreshed and clean rooms! Providing a comfortable and pleasant environment for our guests is our top priority. If there's anything else you need or if you have any additional feedback, feel free to reach out. We look forward to welcoming you back for another great stay!

6/10 Okay

David

Liked: Cleanliness, amenities, property conditions & facilities
Recently remodeled.
Stayed 2 nights in Aug 2023
Response from Guest Relations Specialist on 19 Aug 2023
Dear David, Thank you for your brief feedback. If there's anything you'd like to share about your experience, please feel free to let us know. We're here to ensure your stay meets your expectations and needs.

8/10 Good

Dee Dee

Stayed 1 night in Aug 2023
Response from Guest Relations Specialist on 3 Sept 2023
Hi Dee Dee, Thank you for your positive rating! We're thrilled to hear that you had a great experience with us. If you ever need anything during your stay or have any suggestions for improvement, please don't hesitate to let us know. We look forward to hosting you again in the future!

10/10 Excellent

Michael

Stayed 1 night in Aug 2023
Response from Guest Relations Specialist on 9 Aug 2023
Dear Michael, Thank you for your feedback! We're pleased to hear that you had a good experience at our hotel. If you have any suggestions or if there's anything we can do to make your future stays even better, please feel free to share. We're here to ensure you have a comfortable and enjoyable stay each time you visit.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very fast and freindly check in
Newly renovated
Stayed 1 night in Jul 2023
Response from Guest Relations Specialist on 20 Jul 2023
We're pleased to hear that you had a wonderful stay! Thank you for sharing your positive experience with us. We strive to provide a pleasant and comfortable stay for all of our guests. If there's anything specific you appreciated about your stay, we'd love to hear it. We hope to have the opportunity to welcome you back for another enjoyable experience in the future.

2/10 Terrible

Breanna

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Guest Relations Specialist on 18 Jul 2023
We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guests’ expectations. We hope you will give us a chance to redeem ourselves in the future.

8/10 Good

Laurie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Guest Relations Specialist on 18 Jul 2023
Thank you for sharing this review, and we welcome you to visit us again anytime!

2/10 Terrible

Gabriel

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Guests in room near us started fighting and slamming doors and screaming in the middle of the night! Meanwhile the front desk worker was asleep and didn’t answer the phone.
Stayed 1 night in Jun 2023
Response from Guest Relations Specialist on 2 Jul 2023
Hello Gabriel, Thank you for your review. I'm sorry to hear you had issues during your visit. We do ask that noisy visitors calm down in the late hours so that other guests can have a pleasant night's sleep. Therefore we apologize that this did not resolve itself promptly for you. I want to tell you that your input is being taken into account, given to our personnel, and addressed to improve the guest experience. Thank you for your time, and we hope to see you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My husband got sick so we left 1 day early
Stayed 2 nights in Jun 2023
Response from Guest Relations Specialist on 20 Jun 2023
Dear Valued Guest, Thank you for your kind review. We enjoyed having you stay with us and send our best wishes to your hubby. We would be delighted to have you return soon.

8/10 Good

Miguel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Guest Relations Specialist on 19 Jun 2023
Hi there, Miguel! Thank you for your kind review. It was our pleasure hosting you and we hope to see you again.