Suite, Corner | Living area | 55-inch flat-screen TV with cable channels, TV

Reviews of Lake Arrowhead Resort and Spa

3.5 out of 5
Lake Arrowhead Resort and Spa
27984 Highway 189, Lake Arrowhead, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 452 out of 1000 reviews" "
Rating 8 - Good. 264 out of 1000 reviews" "
Rating 6 - Okay. 138 out of 1000 reviews" "
Rating 4 - Poor. 79 out of 1000 reviews" "
Rating 2 - Terrible. 67 out of 1000 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

RICKY A

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place had it all!!! Private beach on the lake, fire ring, heated pool, game room, movie theater, restaurant and the most courteous staff!! The walk to the Village is a quick 5 minutes where there are tons of food shopping options as well as a grocery store.
Stayed 1 night in May 2024
Response from General Manager on 13 May 2024
Hello Ricky, We're glad to hear that you had such a wonderful experience during your stay with us! Our team takes great pride in providing a clean and welcoming environment for all our guests, and we're delighted that you enjoyed the amenities and facilities we offer, including the private beach, heated pool, and game room. It's fantastic to know that our proximity to the Village added to your convenience and enjoyment. Thank you for your kind words about our courteous staff; we'll be sure to pass along your compliments. We can't wait to welcome you and your family back for another fantastic stay!

10/10 Excellent

Kimberlynn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were so nice and helpful. With your stay you have access to the steam room, gym and jacuzzi. We didn’t use the pool or outdoor jacuzzi, but looked beautiful. Restaurant at the hotel was great, had the beef short rib which was delicious.
Stayed 1 night in May 2024
Response from Front Desk Management on 12 May 2024
Good evening, Kimberlynn! We're so happy to hear you enjoyed our restaurant and amenities during your visit with us, it was such a pleasure having you at the resort. Thank you so much for taking the time to provide your valued feedback, your compliments will definitely be shared with the rest of our team. We hope you will return to see us again soon!

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s great facilities are nice and customer service is very friendly
Stayed 2 nights in Apr 2024
Response from General Manager on 10 May 2024
Hello Catherine, We're glad to hear that you enjoyed our facilities and experienced friendly customer service during your stay! Providing a welcoming and enjoyable experience for our guests is our top priority, and we're delighted that we could meet your expectations. If there's anything else we can do to enhance your next visit, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful stay soon!

10/10 Excellent

Jason

Stayed 2 nights in Mar 2024
Response from General Manager on 9 May 2024
Hello Jason, Thank you for staying with us. It was a pleasure having you and we look forward to welcoming you again!

4/10 Poor

Christopher, Anaheim

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Bed was like sleeping on a rock. Said on Expedia there was a 55” tv and there was just a small very dated TV not smart at all. Expected a much higher quality room considering the hotel rating on cost. Definitely needs updating of technology in rooms and they need to get rid of the motel quality beds
Stayed 1 night in May 2024
Response from General Manager on 7 May 2024
Hello Christopher, Thanks for sharing your experience. We're thrilled to hear that you appreciated the service provided by our staff during your stay. We understand your concerns regarding the amenities and room conditions, and we appreciate your feedback. Rest assured, we're continuously working to enhance the overall guest experience, including updating our technology and amenities. Your insights are invaluable to us, and we look forward to welcoming you back for an improved stay in the future. If there's anything specific, you'd like to address or discuss further, please feel free to reach out. We're here to ensure your next visit exceeds your expectations!

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend if your looking for a getaway to relax and enjoy the outdoors .
Stayed 1 night in May 2024
Response from General Manager on 6 May 2024
Hello Daniel, We're thrilled to hear you had such a wonderful experience at our resort! Thank you for recommending us to others seeking a relaxing getaway in the great outdoors. Our team strives to create a tranquil and enjoyable atmosphere for all our guests, and we're delighted to know we hit the mark with your stay. We hope to welcome you back soon for another rejuvenating escape amidst the beauty of Lake Arrowhead. Until then, happy adventures!

4/10 Poor

Hayk

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Condition of rooms is terrible Too expensive and not professional restaurant staff
Stayed 1 night in May 2024
Response from General Manager on 6 May 2024
Hello Hayk, Thanks for taking the time to share your feedback with us. We understand the importance of a comfortable and enjoyable experience for our guests, and we appreciate your feedback regarding the room's comfort and cleanliness. We would welcome the opportunity to discuss it further and gather any additional details that would help us redirect your feedback appropriately to improve our services. Please consider calling the hotel directly so that we can learn more about your experience and address any concerns you may have. Thank you again, and we look forward to connecting with you soon!

8/10 Good

Malia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Close walking distance to shops and restaurants. Staff very friendly. Great for kids. Would have given 5 stars, but the bed was extremely uncomfortable.
Stayed 2 nights in Apr 2024
Response from Front Desk Management on 29 Apr 2024
Good evening, Malia! It was so wonderful having you visit us over the weekend, we're happy you enjoyed your experience at the resort and that our team was able to help make you feel welcomed. We deeply apologize for the discomfort caused by the bed in your room, your comments will be shared with the team so this issue can be addressed for our future guests. Thank you for bringing this to our attention and for taking the time to provide your feedback. We hope to see you again soon!

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, nice spa, staff all very friendly. Some areas were a little old looking. In the room you could hear everything the neighbors said and very noisy when the people upstairs walked around.
Stayed 3 nights in Apr 2024
Response from Front Desk Management on 29 Apr 2024
Good evening, Sarah! Thank you so much for coming to visit us at the resort, we're happy to hear you enjoyed your stay. We were disappointed to learn about the noise disturbances you experienced during your visit and apologize for the effect this may have had on the quality of your stay with us. Rest assured your comments will be shared with the appropriate team so improvements can be made in the future, thank you for taking the time to provide us with your feedback. We hope to see you again soon!

10/10 Excellent

Esther

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lia was the best receptionist ever! And, what a great facility. Great private beach for resort residents. Walking distance to the restaurants, and all around safe and quiet. Highly recommended!
Stayed 1 night in Apr 2024
Response from Front Desk Management on 29 Apr 2024
Good evening, Esther! We're so happy to hear you enjoyed your visit with us and that Lia was able to help make your stay more memorable. It was such a pleasure hosting you, we're glad you were able to enjoy the lake as much as we do. Thank you so much for taking the time to provide your feedback on your stay, we hope to see you again in the future!

10/10 Excellent

Carlos

Travelled with family
Clean place. Very good experience
Stayed 1 night in Apr 2024
Response from Front Desk Management on 28 Apr 2024
Good afternoon, Carlos! We're thrilled to hear you enjoyed your visit with us, thank you so much for taking the time to provide us with your feedback. We hope you will return to see us again soon!

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for kids! So many activities.
Stayed 2 nights in Apr 2024
Response from General Manager on 26 Apr 2024
Hello Kathleen, We're thrilled to hear that you and your family enjoyed your stay with us! At Lake Arrowhead Resort, we strive to provide a memorable experience for all our guests, especially the little ones. Our dedication to cleanliness, friendly staff, and a wide range of amenities ensures that families can relax and have fun without worry. Whether it's exploring the beautiful surroundings or taking part in the various activities available, we're delighted to offer a perfect retreat for families seeking adventure and relaxation alike. We look forward to welcoming you back for more unforgettable moments by the lake!

8/10 Good

Janelle

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The hotel really has this relaxing ambiance which is good for getting away. The staff is very friendly and welcoming. We had a balcony room which was perfect for morning coffee and just enjoying the lake. The facilities wete super nice. We enjoyed the indoor jacuzzi and sauna at the spa even though we didnt avail of the massages. The little gameroom is fun too and the movie room is very cute. The jacuzzi outside doesnt seem to be very clean though. The pool is ok. However, there are a few issues that i wasnt happy with. The room isnt as clean as i would like it. Theres dust in certain areas wherein you know the room isnt cleaned as thoroughly as they should be. The bed is extremely uncomfortable. My back literally hurts when i wake up. And the walls are extremely thin! You can hear ALL the noises from adjacent rooms. You get woken up early in the morning if your neighbors are talking on their phone or opening and closing doors.
Response from General Manager on 25 Apr 2024
Hello Janelle, Thanks for sharing your detailed experience with us. We're glad you enjoyed the relaxing ambiance, balcony views, and our spa facilities. It's great to hear you had fun in the game room and movie area. We're committed to enhancing our guests' experiences, and your insights help us do just that. We're excited about the improvements on the horizon and hope you'll give us another chance to exceed your expectations in the future!

10/10 Excellent

Krikor, Pasadena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff
Stayed 2 nights in Mar 2024
Response from Front Desk Management on 16 Apr 2024
Good evening, Krikor! We're so thrilled to hear that our team was able to make your visit to Lake Arrowhead more enjoyable, it was a pleasure hosting you. We look forward to seeing you again in the future!

10/10 Excellent

Vardan, Corona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 17 Apr 2024
Hi, Thank you for staying with us. It was a pleasure having you and we look forward to welcoming you again!

8/10 Good

Pete

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk Management on 15 Apr 2024
Good afternoon, Pete! Thank you for taking the time to rate your stay with us, we're so glad you enjoyed your visit. We hope you will come back again soon!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk Management on 14 Apr 2024
Good afternoon, Lisa! Thank you so much for taking the time to rate your visit with us, it was a pleasure hosting you. We hope to see you again soon!

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place for a relaxing family getaway. The heated pool and hot tub were comfortable even in cooler weather
Stayed 1 night in Apr 2024
Response from Front Desk Management on 10 Apr 2024
Hello Sarah, We're glad that you enjoyed your relaxing family getaway with us! Our commitment to cleanliness, top-notch staff service, and well-maintained facilities ensures a comfortable stay for all our guests. It's wonderful to hear that you found our heated pool and hot tub perfect for unwinding, even in cooler weather. We look forward to welcoming you back for more serene moments and adventurous experiences amidst the beauty of Lake Arrowhead.

10/10 Excellent

Jacob

Stayed 2 nights in Mar 2024
Response from Front Desk Management on 28 Apr 2024
Good evening, Jacob! Thank you so much for taking the time to rate your stay, it was a pleasure hosting you. We hope to see you again soon!

10/10 Excellent

Quan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is right by the Lake arrowhead village. And has a walking path to the area. The facility itself is very nice, the room is clean , a little dated. There was snow this weekend, and they were able to let me check in early, so do appreciated it.
Stayed 1 night in Apr 2024
Response from Front Desk Management on 7 Apr 2024
Good evening, Quan! We're thrilled to hear that you enjoyed your stay with us, thank you so much for taking the time to provide your feedback. We hope you will return to see us again soon!

10/10 Excellent

Yi Shin, Hacienda Heights

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family enjoyed staying at this resort, but we had doubts about the breakfast items at Bin 189. Some items tasted weird when served, such as the poached egg and the orange juice. There were not many customers at the restaurant, but the service was slow at 8:35 a.m. this morning (April 4, 2024).
Stayed 1 night in Apr 2024
Response from General Manager on 5 Apr 2024
Hello Yi Shin, Thank you for choosing Lake Arrowhead Resort for your family getaway! We're thrilled to hear you enjoyed your stay overall. Your feedback about the breakfast items at Bin 189 is valuable to us, and we'll certainly address it with our culinary team to ensure a better experience for our guests. We'll also work to improve service efficiency during breakfast hours. We look forward to welcoming you back for another memorable stay soon, filled with delicious meals and delightful experiences.

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view. Pleasant staff. Booked day of visit, great price and upgraded to lake view room 326. Very roomy.
Stayed 1 night in Apr 2024
Response from General Manager on 5 Apr 2024
Hello Susan, Thank you for sharing your wonderful experience at Lake Arrowhead Resort! We're delighted you enjoyed the breathtaking views and found our staff accommodating. It's fantastic to hear you appreciated our clean rooms, great amenities, and value. We strive to provide memorable stays, and we look forward to welcoming you back soon for another serene getaway amidst the beauty of the mountains.

10/10 Excellent

Stephanie Rose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible staff, everyone is helpful and friendly.
Stayed 3 nights in Mar 2024
Response from General Manager on 29 Mar 2024
Hello Stephanie, Thrilled to be your preferred spot for unwinding and creating lasting memories. Our team is here to ensure every moment exceeds your expectations. Can't wait to welcome you back for more delightful experiences!

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
nothing else to add
Stayed 3 nights in Mar 2024
Response from Front Desk Management on 31 Mar 2024
Good evening, Gregory! Thank you so much for taking the time to provide feedback on your stay, it was our pleasure hosting you. We hope you will return to visit us again soon!

10/10 Excellent

REYNALDO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk Management on 30 Mar 2024
Good evening, Reynaldo! Thank you so much for taking the time to rate your stay with us, we're so glad you enjoyed your visit. We hope you will return to see us again soon!

10/10 Excellent

alka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 29 Mar 2024
Hi Alka, Thank you so much for leaving us a stellar review!

10/10 Excellent

Minay

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place. It was warm and welcoming
Stayed 2 nights in Mar 2024
Response from General Manager on 26 Mar 2024
Hello, We're delighted you found our resort warm and welcoming! Our serene ambiance and adventurous spirit aim to provide a haven for all our guests. Whether you're here to relax by the fireplace or embark on outdoor adventures, we strive to create an unforgettable experience that resonates with the beauty of Lake Arrowhead. We look forward to welcoming you back for more memorable moments amidst nature's embrace.

10/10 Excellent

Denisse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Desk Management on 26 Mar 2024
Hi, Thank you so much for leaving us a stellar review!

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar 2024
Hi, Kathleen! Thank you so much for taking the time to provide feedback on your recent stay, we're so glad you enjoyed your visit. We hope to see you again soon!

10/10 Excellent

melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Desk Management on 21 Mar 2024
Hi, Thank you so much for leaving us a stellar review!

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel. Right on the lake, gorgeous, two hot tubs, heated pool even in winter, nice restaurant, right next to the village, reasonably priced. Definitely will be back and will recommend.
Stayed 2 nights in Mar 2024
Response from Front Desk Management on 17 Mar 2024
Good evening, Elizabeth! We're thrilled to hear you enjoyed your visit to Lake Arrowhead and the resort, thank you so much for taking the time to provide your feedback. We hope you will return to see us again soon!

10/10 Excellent

Angel, Monrovia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lin was great as we were checking in and the rest of the staff was very friendly! Definitely recommend for a little getaway whether it’s just a couple or with your family
Stayed 2 nights in Mar 2024
Response from Front Desk Management on 12 Mar 2024
Good evening, Angel! We're so happy to hear our team was able to make your visit more memorable, it was our pleasure hosting you. We hope to see you again soon!

4/10 Poor

Beth

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Front Desk Management on 11 Mar 2024
Good evening, Beth! Thank you for taking the time to rate your stay with us. We hope you will give us another opportunity to serve you again in the future!

10/10 Excellent

Franklin

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and the staff was very nice and restaurant had great food
Stayed 2 nights in Mar 2024
Response from Front Desk Management on 9 Mar 2024
Good evening, Franklin! We're so happy to hear you enjoyed your visit to the resort, thank you so much for taking the time to provide your feedback. We hope you'll return to see us again soon!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt welcomed by every staff member I interacted with. All asking how they could improve my experience. the room was clean and comfortable and spacious.
Stayed 2 nights in Mar 2024
Response from Front Desk Management on 7 Mar 2024
Hello Jennifer, We're genuinely glad to hear that you felt welcomed by our dedicated staff! Knowing that each team member contributed to making your stay memorable brings joy to our team. It's wonderful that you found the room clean, comfortable, and spacious, offering a perfect retreat amidst the serene beauty of Lake Arrowhead. Your positive experience is what we aim for, and we appreciate your kind words. If there's anything specific you'd like to share about how we can continue enhancing our guests' experiences, we'd love to hear it. Looking forward to hosting you again for more adventures and relaxation in the mountains!

2/10 Terrible

Gabriela

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First off, check your balance before you check out. They try and charge you for things you didn’t get, such as movies, which is false, because the Direc tv service was out so we couldn’t even watch tv. They also double charge your stay if you boom through Expedia and Ponzi scheme your money by holding it for 7-10 days. & when you call they try and pay you off with a rebate. I wonder how often they do this, it’s probably how they keep the place running. The walls are also paper thin so you can hear EVERYTHING. Extremely disappointed with the customer service at this place.
Stayed 1 night in Mar 2024
Response from Front Desk Management on 6 Mar 2024
Hi Gabriela , Thank you for sharing your insights with us. We've noted your feedback regarding billing discrepancies and service disruptions. Rest assured, we'll thoroughly review and address these concerns to enhance our offerings. We understand the impact this has had on your experience, and we're determined to make improvements. We hope you were still able to explore the area and enjoy our amenities. We look forward to another opportunity to host you and provide an improved stay in the future.

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booking th8s hotel agai. Very nice
Stayed 2 nights in Mar 2024
Response from Front Desk Management on 6 Mar 2024
Good evening, Patricia! We're thrilled to hear you enjoyed your visit at the resort, thank you so much for taking the time to submit your feedback. We hope to see you again soon!

10/10 Excellent

Levon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had the pleasure of experiencing the magical ambiance of Lake Arrowhead Resort and Spa during a strong winter storm, and I couldn't be more delighted with my stay. This charming retreat truly transformed into a winter wonderland, providing an enchanting and cozy atmosphere that exceeded my expectations. The resort's picturesque setting against the backdrop of snow-covered trees and the glistening lake created a postcard-perfect scene. Despite the storm, the staff at Lake Arrowhead Resort and Spa went above and beyond to ensure a seamless and enjoyable experience for their guests. Upon entering the lobby, I was greeted by the warm glow of the fireplace, casting a comforting aura throughout the space. The staff's attention to detail was evident in the tasteful winter decorations that adorned the common areas, enhancing the festive spirit and creating a welcoming environment.
Stayed 1 night in Mar 2024
Response from Front Desk Management on 4 Mar 2024
Hi Levon, Thank you for sharing your wonderful experience with us! We're happy to hear that you found our resort transformed into a winter wonderland during the strong storm, creating a magical ambiance. We're thrilled to know that you enjoyed the cozy atmosphere, picturesque setting, and the warm glow of the fireplace in our lobby. Our staff takes great pride in going above and beyond, especially during challenging weather, to ensure our guests have a seamless and enjoyable experience. We look forward to welcoming you back for more memorable moments in the heart of Lake Arrowhead.

10/10 Excellent

Jenahi, Lynwood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice, staff was amazing
Stayed 1 night in Mar 2024
Response from Front Desk Management on 4 Mar 2024
Good morning and thank you for sharing your experience with us. We are delighted to hear you enjoyed your stay. We look forward to seeing you again, soon!

10/10 Excellent

Benilyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty solid hotel in the area. Walking distance to the Village. Clean rooms and bathrooms - all in all nice facility. Plenty of amenities and friendly staff.
Stayed 1 night in Mar 2024
Response from Front Desk Management on 4 Mar 2024
Hello Benilyn, Thank you for sharing your experience with us! We're delighted to hear that you found our hotel to be a solid choice in the area, and it warms our hearts to know that you appreciated the clean rooms and bathrooms. Being within walking distance to the Village adds to the charm, and we're thrilled you enjoyed the amenities we offer. Our friendly staff is always here to make your stay memorable. Looking forward to welcoming you back for more serene moments in the heart of Lake Arrowhead.

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 2 nights in Mar 2024
Response from Front Desk Management on 4 Mar 2024
Good afternoon, Lynette! We're so glad you enjoyed your visit to our beautiful resort, it was a pleasure hosting you. Thank you so much for taking the time to provide your feedback, we hope to see you again soon!

10/10 Excellent

Yulia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk Management on 4 Mar 2024
Thank you for taking the time to rate your stay. We are so happy to hear that you enjoyed your stay. We look forward to hosting you again in the future!

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk Management on 4 Mar 2024
Hello Irina, Thank you so much for taking the time to rate your visit, we're so glad you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Ma.laura

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a beautiful quiet and cozy place my husband and me really enjoyed Coming back in spring
Stayed 1 night in Feb 2024
Response from Front Desk Management on 3 Mar 2024
Good evening, Ma.laura! We're so happy to hear you and your husband enjoyed your visit at the resort, it was a pleasure hosting you. We look forward to seeing you again when you return in the spring!

6/10 Okay

Bella

Travelled with pets, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Definitely not a resort, more of an inn style. Lobby is great but rooms are not the best.
Stayed 1 night in Feb 2024
Response from Front Desk Management on 26 Feb 2024
Good evening, Bella! Thank you so much for taking the time to provide your feedback on your recent stay. Rest assured, we are looking forward to updating our rooms in upcoming renovations. We hope you will return to see us again in the future!

6/10 Okay

Brendan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Nice property with relatively updated rooms and at a decent price point. Vast majority of staff was pleasant, except for the gentleman who checked me in. When I disclosed I had a service animal (which I also disclosed when I booked the room), he asked me what my service animal was trained to do (acceptable to ask) but when I answered he literally laughed and rolled his eyes and said he’d have to ask his manager if that was allowed. Excuse me?!? Awful customer service to laugh at a customer when disclosing something personal. And your manager has to approve my disability? This man needs training. Otherwise, a nice place in Lake Arowhead to stay, but I will probably try something in Big Bear next time. Being laughed at always leaves a bad memory.
Stayed 2 nights in Feb 2024
Response from Front Desk Management on 26 Feb 2024
Good evening, Brendan! We're so happy you enjoyed your visit at the resort, however we're disappointed to hear about your check in experience as we strive to make all of our guests feel welcomed upon arrival. We deeply apologize that this was your initial interaction with us. Rest assured, your comments will be used to help us make improvements in training and to the guest experience in the future. Thank you so much for taking the time to reach out, your feedback is very much appreciated. We hope you will return to give us another chance in the future!

10/10 Excellent

Natalie

Stayed 1 night in Feb 2024
Response from Front Desk Management on 21 Mar 2024
Good afternoon, Natalie! Thank you so much for taking the time to provide feedback on your recent stay, we're so glad you enjoyed your visit. We hope to see you again soon!

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it. We come every year. Never dissapoints.
Stayed 1 night in Feb 2024
Response from Front Desk Management on 26 Feb 2024
Good evening, Valerie! Thank you so much for taking the time to provide your feedback, we're so happy to hear you enjoyed your visit to Lake Arrowhead. We hope to see you again soon!

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Resort ive ever stayed at. Best gym. Restaurant on site was amazing. Burger, fish and chips, eggs benedict all amazing! Gym was massive, my old lady and I hit a 2hr workout of back, bicep, chest tricep. Locker rooms were extremely impressive with showers and jacuzzi and steam room. Outdoor pool and jacuzzi were warm for night swimming with snow all around. We cant wait to come back. Price was extremely reasonable. Looking forward to this getaway at least twice a year!
Stayed 2 nights in Feb 2024
Response from Front Desk Management on 26 Feb 2024
Good evening, James! We're so thrilled to hear you enjoyed your visit with us, thank you so much for taking the time to rate your stay. We look forward to hosting you again in the future!

10/10 Excellent

Jeanine

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Front Desk Management on 26 Feb 2024
Good evening, Jeanine! Thank you so much for rating your stay with us, we're so glad you enjoyed your visit. We hope to see you again soon!