The hotel owners are a husband and wife, and they are very friendly and helpful people. They offered a very warm welcome. The hotel itself is pretty simple - a converted apartment broken up into rooms. Some don't have a private bathroom, one I think has a private bath outside the room, and the room my husband and I stayed in had an en-suite. Everything was clean and all the necessities were there. It was perfectly suitable for walking around La Spezia, or taking the train through the Cinque Terre, being that the train station is pretty much across the street (not noisy though). Nothing fancy, just a nice, clean, quiet place to wash up and lay your head after a day of exploring.