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Reviews of Hotel Diego de Almagro La Serena

3 out of 5
Hotel Diego de Almagro La Serena
Avenida Francisco de Aguirre 0665, La Serena, Coquimbo

Reviews

8.6

Excellent

Rating 10 - Excellent. 142 out of 310 reviews" "
Rating 8 - Good. 123 out of 310 reviews" "
Rating 6 - Okay. 27 out of 310 reviews" "
Rating 4 - Poor. 9 out of 310 reviews" "
Rating 2 - Terrible. 9 out of 310 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

LUIS FERNANDO

Stayed 2 nights in Apr 2024

10/10 Excellent

AMJED, SANTIAGO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel Al serviste are good
Stayed 2 nights in Apr 2024

8/10 Good

Ullrich

Travelled with partner
Liked: Cleanliness, staff & service
Well located and part of a well lnown chain in Chile
Stayed 2 nights in Apr 2024

8/10 Good

Rodolfo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great
Stayed 4 nights in Mar 2024

6/10 Okay

Sergio Alejandro, Santiado

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Mar 2024

8/10 Good

Rodrigo, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 3 nights in Dec 2023

6/10 Okay

Ken

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel was close to the beach but it was very noisy. We were given a room by the elevator and with two double beds instead of a king as reserved. They said they did not have any other rooms. The toilet did not flush well and toilet seat was falling off. The staff were very nice though.
Stayed 3 nights in Feb 2024
Response from Equipo DA Hoteles Ciudad La Serena on 8 Feb 2024
"Lamentamos sinceramente que su estancia no cumpliera tus expectativas. Tomaremos medidas para abordar el problema del ruido. Agradecemos su feedback y esperamos tener la oportunidad de recuperar su confianza."

4/10 Poor

Edward

Stayed 4 nights in Jan 2024

4/10 Poor

Cristian

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Old hotel infrastructure, poor maintenance, but you can live with it. Rooms very standard without any luxury. Breakfast buffet very standard. I missed papayas which are from the zone.
Stayed 2 nights in Jan 2024
Response from Equipo Hotel Diego de Almagro La Serena on 11 Jan 2024
Estimado HuéspedAgradecemos mucho el tiempo que se ha tomado para dejar su comentario. Trabajaremos en sus observaciones para ir en mejoras.Saludos

10/10 Excellent

Deborah, RUNAWAY BAY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just a quick overnight but a lovely hotel and friendly staff
Stayed 1 night in Dec 2023
Response from Equipo Hotel Diego de Almagro on 11 Jan 2024
Estimado HuéspedNos alegra mucho saber que disfruto su estadía con nosotros, esperamos verla prontamente.Saludos

10/10 Excellent

Burton, Bellingham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable hotel within walking distance of several restaurants and, of course, the beach. Nice buffet breakfast. Cheerful staff. Clean and spacious rooms. Very easy free parking.
Stayed 1 night in Dec 2023
Response from Equipo Hotel Diego de Almagro La Serena on 11 Jan 2024
Estimado HuéspedNos alegra mucho saber que disfruto su estadía y cumplimos con su expectativa. Esperamos verlo prontamente.Saludos

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the beach
Stayed 3 nights in Dec 2023
Response from Equipo Hotel Diego de Almagro La Serena on 11 Jan 2024
Estimado HuéspedAgradecemos mucho la puntuación que nos ha otorgado.Saludos

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice place. I enjoyed my stay. Staff was very helpful as well
Stayed 4 nights in Dec 2023
Response from Equipo Hotel Diego de Almagro La Serena on 11 Jan 2024
Estimado HuéspedAgradecemos mucho el tiempo que se ha tomado para dejar su comentario y nos alegra que haya disfrutado su estadia.Saludos

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent people and food.
Stayed 1 night in Nov 2023
Response from Equipo Hotel Diego de Almagro La Serena on 30 Nov 2023
Dear GuestThank you so much for your kind words. We hope to see you again soon.Regards

8/10 Good

Pedro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from DA HOTELES on 3 Jul 2023
Estimado HuéspedMuchas gracias por su evaluacion.SaludosEquipo Hotel Diego de Almagro La Serena

2/10 Terrible

Nahum

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A/C did not work, No hot water, fridge leaking, impossible to close windows. Had to cancel the reservation and find another hotel!! Worst hotel ever visited….
Stayed 5 nights in Apr 2023

8/10 Good

Penelope S.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, room good, breakfast very nice
Stayed 2 nights in Jan 2023

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The staff was very friendly. Very nice business hotel. Pool looked very inviting but no swimsuits so we could not enjoy. Restaurant was clean, staff friendly and quick.
Stayed 2 nights in Oct 2022

8/10 Good

Brendon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the beach 🙂
Stayed 4 nights in Aug 2022

10/10 Excellent

CARLOS

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Excelente! Good service, Breakfast, close to the beaches, resrtauran. Good price and very clean.
Stayed 1 night in Dec 2019

10/10 Excellent

John, Pa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel was extremely helpful, especially Alex. They assisted us with many phone calls and re-bookings for travel that was disrupted. I have never met more caring and gracious people!
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly staff, clean room. No complaints
Stayed 3 nights in May 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality hotel close to the beach.
This is a clean hotel with spacious rooms and comfortable beds. A short walk to the beach. Breakfast was a little underwhelming. Staff was helpful, though U.S. travelers be aware that English is not spoken here.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We were in room 414. The window will not lock. The breakfast was excellent. The hotel is modern and clean.
Stayed 2 nights in Apr 2019

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beachfront hotel in La Serena
Nice hotel near beach, no problem with early checkin or storing luggage for late departure
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Great location, a bit of maintenance required...missed the coffee machine in the room.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wifi wasn't great but excellent location as it's so close to the water!
Stayed 1 night in Jan 2019

10/10 Excellent

Fershteh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Very clean. Quiet. Spacious. Good location
Stayed 6 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018

8/10 Good

Mark

Liked: Staff & service, room comfort
Stayed in better.
Room was starting to look a little bit worn and tired. As the bathroom wasn’t very clean. Service at breakfast was terrible! Everyone was miserable and unhelpful.
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Perhaps good in the summer, I don't know
A very modern hotel with large rooms, close to the beach. BUT the beach is not close to anywhere else--most of the city is elsewhere--and there is nothing in the hotel's area except some new apartment blocks. So you have to eat in the hotel restaurant, which has mediocre service. Breakfast was worse--eggs burnt and then left to go cold. Also the rooms have no heating which is a problem at some times of year (like when I was there) and I could not make the a/c heating function work. Conclusion: recommended if you have t be near the beach, but otherwise look elsewhere, as I did for a second trip to La Serena (I actually cancelled my second reservation with this hotel).
Stayed 1 night in Sep 2018

8/10 Good

Monica

Liked: Cleanliness, property conditions & facilities, room comfort
NEEDS TO IMPLEMENT WIHT AT LEAST COFFE MAKER IN THE ROOM
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good! Great location. Clean. Good food . Xxxxxx
Stayed 4 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness
Comfortable hotel close to the beach
The hotel is a little ways out of town, next to the beach (although behind a block of apartments, so you may not be guaranteed a sea view). The town centre isn't desperately close (20-30 minutes depending on your walking speed), but the somewhat limited range of menu options means that you might have to explore other options for dinner if you're staying for a couple of days or more. The rooms are comfortable, if unexceptional, although hotel staff have a somewhat irritating tendency to ignore 'Do Not Disturb' signs, so bear that in mind as well.
Stayed 2 nights in Mar 2018

8/10 Good

Linda

Liked: Staff & service, property conditions & facilities, room comfort
One night stop over
Very busy hotel slow to replenish food at breakfast. Close to beach are which was not as tidy as we expectected. Loved the town which is a 30minute walk away.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our La Serena Location has changed, for the better
Wow... the Room Location and the Beautiful Sound of the Ocean. Coupled with a superb Hotel . . . “. I in Paradise “
Stayed 2 nights in Mar 2018

4/10 Poor

Coalton

Liked: Cleanliness
Disliked: Staff & service
Review of Hotel Diego de Almagro La Serena
The Wi-Fi did not work in our room. We were told that someone would try to fix it, but they never did. The service was poor there too.
Stayed 7 nights in Feb 2018

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

10/10 Excellent

Mikel

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay overall
It was great overall, however it would have been nice been told there was a huge concert happening that night so it would have saved us 20mins of trying to get through to the parking! Thanks to the glancing we didn’t hear a thing
Stayed 1 night in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
recommend
great hotel
Stayed 2 nights in Dec 2017

10/10 Excellent

Alexey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

8/10 Good

Solo traveler, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the beach
Well located just off the coastline walkways, plenty of restaurants, easy to find, easy to return to Ruta 5
Stayed 1 night in Oct 2017

8/10 Good

mike, last Serena chike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice new hotel
very comfortable. on the beach. big rooms

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family hotel by the beach
Good hotel, friendly staff, AC in the room is loud and a bit underpowered. Also this is really a family hotel i.e lots of screaming children around... location is very good.

8/10 Good

Suzie, Vancouver island, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicest hotel in area
Friendly staff, breakfast included which was adequate, comfortable room. Most likely best hotel for La Serena