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Reviews of Hotel Club La Serena

3.5 out of 5
Hotel Club La Serena
Avenida Del Mar 1000, La Serena, Coquimbo

Reviews

8.2

Very good

Rating 10 - Excellent. 74 out of 187 reviews" "
Rating 8 - Good. 67 out of 187 reviews" "
Rating 6 - Okay. 33 out of 187 reviews" "
Rating 4 - Poor. 10 out of 187 reviews" "
Rating 2 - Terrible. 3 out of 187 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jorge, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Ryan

Stayed 1 night in Apr 2024

6/10 Okay

Pedro

Travelled with partner
Liked: Staff & service, property conditions & facilities
Good but old facilities.
Stayed 1 night in Mar 2024

8/10 Good

Mejaes

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Eddy was very helpful at the front desk.
Stayed 2 nights in Mar 2024

10/10 Excellent

Juan G.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024

10/10 Excellent

Andrew

Stayed 1 night in Feb 2024

6/10 Okay

JULIE

Travelled with family
Disliked: Cleanliness
Stayed 2 nights in Jan 2024

8/10 Good

Sergio Alejandro, Santiado

Liked: Amenities, property conditions & facilities
Good place
Stayed 3 nights in Dec 2023

10/10 Excellent

Rosa

Stayed 2 nights in Nov 2023

6/10 Okay

Michael

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Windows and room need a thorough cleaning. Rooms need updating. Check in needs to be more efficient. I expected much more from the pictures. Disappointing…
Stayed 3 nights in Mar 2023

6/10 Okay

Nicolas

Travelled with group
Liked: Cleanliness, staff & service
Ok place to stay in La Serena, not impressive.
My friend and I stayed one night at Hotel Club and we had high expectations because of the price we paid, but also because this is one of the mains Hotels in Avenida del Mar, the main road by the coast in La Serena. The pros are the location and installations within the Hotel as there's a swimming pool, restaurant and bar in the premises. The cons are the quality of the rooms with tired furniture, walls and noise coming from next room as there was a locked door that was facing the closet area and from where you could hear everything that was happening on the other side. Breakfast selection was good and check-in and out process went smooth. Not sure if we'd go back as there are probably better quality Hotels for the same or cheaper price.
Stayed 1 night in Jan 2023

4/10 Poor

Marcelo

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The property doesn't reflect the offer amenities. The wifi is really weak in the room, making impossible to do remote work, for those are nomad worker. The room are really small and the bed are twin size. No AC in the room only heater. Staff try accomodate they were helpful.

4/10 Poor

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view and excellent relaxing area, pool and garden. Across the beach and 600 meters to local transportation to central La Serena. Restaurant is very good . Breakfast is excellent. Clean and safe.

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

8/10 Good

Silvia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In general was good, just need ask for extra towels and the room smells something weird, the fresher spray doesn’t work!
Stayed 1 night in Feb 2022

8/10 Good

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The dinner was excellent and worth the money I paid for it, everything was extremely organised. I wish that the check-in was a little earlier and the check-out a little later, and that the internet was stronger in the hotel rooms (mine cut out quite a bit). But aside from that everything was great.
Stayed 3 nights in Feb 2022

10/10 Excellent

yanisbeth

Travelled with group
Stayed 1 night in Oct 2021
Response from Reservas on 3 Nov 2021
Estimada Yanisbeth, Junto con saludar agradecemos que haya compartido su experiencia con nosotros. Estamos en constante formación para ofrecer la mejor calidad en servicio para quienes nos visitan. ¡Esperamos volver a verlo!

8/10 Good

Heinz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, is a good hotel.
Nice and comfy hotel. Good rooms with enough space. Just need to have better access to rooms, because they’re not in the same building, so some walk is required and there’s a spot where only ladders are available, no lifts. So some work is required for your luggage. The building with rooms has lifts. Average breakfast and the restaurant is overpriced for the quality.
Stayed 2 nights in Oct 2021
Response from Reservas on 28 Oct 2021
Dear Heinz, We appreciate you sharing your experience with us, we are very happy to know that you enjoyed your stay. Your comment helps us to continue to improve and offer the best quality of service. We hope to see you again soon!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Hotel lobby was beautiful, food was delicious but rooms are not as desirable as photos portray. Towels old. Windows dirty.
Stayed 1 night in Dec 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Good hotel
Hotel was good but a bit run down, stayed for one night. Its right opposite the beach and a few minutes walk from various restaurants including Lebanese (fantastic!) and sushi.
Stayed 1 night in Dec 2020

10/10 Excellent

carolina adriana

Stayed 1 night in Sep 2020

10/10 Excellent

Jeronimo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just across the road from the beach. Easy to find and plenty of parking. Friendly helpful knowledgable staff who spoke English. Great breakfast especially the pancake machine. The swimming pool has different levels so you can walk in down a gentle slope or step in from the deep end. The rooms are in a separate building to reception and restaurant but there are lifts to all floors.
Stayed 2 nights in Nov 2019
Response from HCLS on 12 Dec 2019
Thank you for your comment, we are glad to know that you enjoyed your stay with us. We hope you have a good return to your home free of all complications. best regards

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room condition was clean. The breakfast was so good.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Well located and reasonable price. Everything was ok!
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2018
Response from hotel club la serena on 14 Dec 2018
estimado anonimo agradecemos su comentario, esperamos poder hospedarlo nuevamente saludos cordiales

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay for four days. Exellent staff,location, cleanness .
Stayed 4 nights in Dec 2018
Response from hotel club la serena on 12 Dec 2018
dear guest, we appreciate your time and comment, we are glad to know that I enjoy our property best regards

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in LA Serena.
Hotel right by the sea with great views, staff so helpful and amazing. Room spacious and clean.
Stayed 1 night in May 2018
Response from hotel club la serena on 4 Jun 2018
dear stuart, we greatly appreciate your time and comment, we hope you have a good return to your home, sincerely Hotel Club La Serena

10/10 Excellent

BayAreaTraveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large, clean room by the beach
We booked the premium room, which came with a patio and small living room. It was well worth it, as it was spacious with pleasant views, overlooking the pool and beach. The restaurant was decent and there were a good amount of options at the breakfast buffet. Staff was nice and location was great. Very nice experience.
Stayed 2 nights in Mar 2018
Response from HTL club la serena on 26 Mar 2018
Dear guest. We appreciate your time, comment, we are happy to know that I enjoy our property, the spacious space of our suite rooms, next to our service and spectacular ocean view. We hope you have a good return to your home free of complications, sincerely Hotel club La Serena

8/10 Good

Pamela

Liked: Cleanliness, staff & service
Great for a short beach break
The staff were extremely helpful as we speak very little Spanish. The hotel is great for the beach, especially if you like surfing as there is a surf and wetsuit hire place opposite. It's a long walk into town (30 mins) along quite busy roads and as we stayed out of season a lot of places had closed locally. The restaurant, Las Brisas is good and the portions are too big for us; we should have shared our burgers. the wine by the glass is a reasonable price and quality. The pool area with fountains and flowers is a lovely place to get some sunshine. It does need a bit of TLC and I'd recommend booking a room with a patio or balcony so you get a bit of outdoor space and fresh air. The breakfast had a wide variety of cheeses, cold meats, breads and fruit as well as plenty of scrambled eggs. It was great for a few days rest after a long tour.
Stayed 4 nights in Mar 2018
Response from hotel club la serena on 7 Mar 2018
dear guest, we appreciate your time and comment, we are happy to know that I enjoy our property, facilities, environment and service. we hope you have a good return to your home free of complications, Sincerely Hotel Club La Serena

8/10 Good

Stephen, Santa Barbara

Liked: Staff & service
Hotel is in need of some repair and upkeep.
Decent hotel along the beach but it's in need of some upkeep. Lots of broken/unmaintained fixtures. The hotel staff was very nice and accommodating.

4/10 Poor

Didi, Cabo Rojo, PR

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
No air conditioner.Want us to leave door open
No air conditioner and recommend us to leave glass door open since there is no window in the room.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff, needs air-conditioning
Staff was extraordinarily accommodating. Pool area was very nice. Along a good stretch of beachfront. Unfortunately no air-conditioning (although it was not oppressive but it still would've been preferable) and the standard rooms are kind of small. Traffic makes it take longer to get to the center of town (which is good) than one would imagine.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Great staff
Great staff at reception,very helpful and had an upgrade. Room had good wifi and comfy bed

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort

6/10 Okay

Verified traveller

Ok not a bad hotel breakfast a bit hit and miss
Good trip to chile hotel basic but ok clean and tidy breakfast not great staff ok and overall was worth the money cant complain for what we paid

8/10 Good

Claudio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, the room some small, but confortable..
Nice hotel, the room some small, but confortable..ii could return.....

8/10 Good

Davide, Tecumseh Ont, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with the basics.
The staff was very helpful, as there was some confusion with the booking. But it was straightened out and all was good. The breakfast was excellent. Lots of items to choose from. Nice pool and grounds and located accross the street from the ocean. Also close enough to be able to walk to downtown La Serena. Lots of parking available at no charge. Overall the experience was very good. But, don't got there expecting a 5 star hotel. It's a comfortable place with the basic necessities .

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find
Club La Serena has all the best things that Chile had to offer: The people were warm and friendly The food was fresh and delicious The room had an amazing view of the Pacific ocean and every person that we dealt with at the hotel was eager to make our stay as pleasant as possible. Even the construction in the parking lot and along one of the halls did not detract from our stay.

8/10 Good

Ricardo, Calgary, AB, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel by the Beach
After reading some reviews by others post, I was a bit hesitate to book but I was limited in choices. Contrary to other people's experience at this hotel, My wife and I had a great time at this hotel. The rooms are starting to show their "wear & tear" a bit but overall, I thought the rooms were large, clean and had a good view to the pool. In addition, being that close to the beach was great. The restaurant connected to the hotel was fantastic as well. I don't like eating at the same place more than once but this place was the exception. Good food, good service.

6/10 Okay

Valerie

4/10 Poor

Matthew, Grand Forks, ND

Disliked: Property conditions & facilities, room comfort
Outdated
Instead of two double beds our room had two single beds. The room did not lock. The pictures on the website led us to believe we were staying in a modern hotel, but almost everything about it was outdated.

6/10 Okay

Verified traveller

Central location ! Great breakfast buffet!
La Serena is very laid back. The people are really friendly and helpful. The weather is great ! You can surf ! Go for a jog etc...Great city to relax !!

8/10 Good

S E, San Francisco

Liked: Cleanliness, staff & service, room comfort
nice hotel on the beach
Clean, nice hotel. Nothing fancy, but nice staff and pleasant accommodations.

6/10 Okay

M, Chicago

Liked: Staff & service, property conditions & facilities
Middle of the Road, Beach Hotel Complex.
This is a large property where each room has some version of a good view (beach or pool in the interior). The hotel rates are overpriced for what is actually received (amenities). The towels smelled ok but were dirty looking. They were actually dirty, black streaks on the towels-i have no idea why. The bathrooms smelled strange was felt humidThe hotel staff was very nice and booked excellent tours for us. The cafe area, didn't mention that they were charging us 10% tip on the bill and I left an extra tip. I would have left 20% anyway, but did not appreciate not being told that 10% was being added to my bill. On 2 occasions, i was told to order items from the cafe, in the restaurant because there wasn't a cashier available in the cafe, which I found frustrating and I'm sure was frustrating as an employee as well. One evening, we arrived late through the hotel doors to find that the front doors were locked with chains, all except for 1 door, which in the U.S., is a fire code hazard and violation because people could be seriously hurt if an emergency situation were to arise. Why not invest in regular locks for the main doors and use signs? Moreover, I was very thirsty from having walked so much that day and evening (tours) that I asked if I could buy water somewhere and was told I could not buy water anywhere in the hotel (and there are no stores nearby). Recommend water bottles be placed in each room, every day, for travelers who don't drink tap water. This is basic.

6/10 Okay

Kae, Toronto

Disliked: Staff & service
The staff ruined the experience
Although the location is fantastic and the facilities are okay, for the price we paid, the service was quite poor. They were less than accommodating/understanding and seemed uninterested in doing their job.

6/10 Okay

Rob, Kamloops

Disliked: Cleanliness, room comfort
Middle of the road
The rooms were not very clean, towels were old and threadbare. Had a beautiful balcony and view of the ocean.