Reception

Reviews of Garden Suites

2 out of 5
Garden Suites
107 N. 8th Street, La Porte, TX

Reviews

6.6
Rating 10 - Excellent. 44 out of 167 reviews" "
Rating 8 - Good. 37 out of 167 reviews" "
Rating 6 - Okay. 34 out of 167 reviews" "
Rating 4 - Poor. 23 out of 167 reviews" "
Rating 2 - Terrible. 29 out of 167 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Candice

Travelled with family
Liked: Staff & service
Stayed one night for the family Christmas party. Very friendly and cheerful staff. Older building but very clean and great for what we needed. Shipleys literally right next door. Conveniently located. Will stay again .
Stayed 1 night in Dec 2023
Response from Manager on 23 Dec 2023
Hello Candice, Thank you for choosing our hotel for your family Christmas party. We're delighted to hear that you found our staff to be friendly and cheerful, and the cleanliness of our older building to be satisfactory. We're glad that our location, including the nearby Shipley's, was convenient for your needs. We hope to have the pleasure of welcoming you back for another stay in the future.

10/10 Excellent

Latisha

Stayed 1 night in Oct 2023
Response from Manager on 2 Nov 2023
Hello Latisha,Thank you for taking the time to provide feedback on your recent stay. We value your opinion and apologize for any inconvenience you may have experienced. We appreciate your feedback and will use it to make improvements for future guests. If you have any further concerns, please reach out to our management team directly.

6/10 Okay

Alison

Travelled with partner
Liked: Staff & service
It was an okay hotel, no bugs. A little dirty and run down in the room i stayed in Hair dryer was broken, no trash bags, the mini fridge was dirty it kind of looked like they didn’t finish cleaning it there was a dirty washcloth inside… bed was clean and comfortable though but the blankets were really thin. If you’re looking for a cheap okay hotel, something decent- this is the way to go. Staff was friendly, breakfast was okay! 4/10 stay overall
Response from Manager on 1 Nov 2023
Hello Alison, Thank you for providing feedback on your recent stay. We appreciate your comments regarding our friendly staff and decent breakfast. We apologize for any cleanliness issues you encountered in your room. We will address these concerns with our housekeeping team to ensure that future guests have a cleaner experience. We value your input and hope to have the opportunity to improve upon your stay in the future.

10/10 Excellent

Latisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 31 Oct 2023
Hello Latisha,Thank you for taking the time to share your feedback. We appreciate your rating and are glad to hear that you had such a wonderful experience with us. We strive to provide exceptional service for each guest, and we're delighted that we exceeded your expectations. If you have any future travel plans, we would love to welcome you back.Warm regards

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on 26 Sept 2023
Dear Guest,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

6/10 Okay

Adam

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Facility was nice. Location, not so much.
Stayed 1 night in Jul 2023
Response from Manager on 3 Aug 2023
Hello Adam, Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspire us. We will share your feedback with our staff members. Waiting to serve you again!

4/10 Poor

Pritam

Stayed 1 night in Jul 2023
Response from Manager on 1 Aug 2023
Hello Pritam,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

Chase

Stayed 1 night in Jul 2023
Response from Manager on 15 Aug 2023
Hello Chase,Thank you so much for the incredible rating. We look forward to your next visit.

10/10 Excellent

James

Liked: Cleanliness, staff & service, room comfort
Great value, nice room, quiet location
The price per night was the absolute best in the area. Renovations were underway so some rooms had some disrepair, like our bath tub had some rusted spots. Everything was clean, though we did find a roach in its death throes. We stayed multiple nights. We used the laundry facilities, wash was great but dryer needed 2 cycles to dry a full load. It is an extremely quiet place in spite of being at a busy intersection. Great staff and management. The latte machine was heaven sent. Overall, a great stay and the facility is being improved. Recommend now and highly recommend about 6 months from now.
Stayed 4 nights in Jul 2023
Response from Manager on 25 Jul 2023
Hello James, Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspire us. We will share your feedback with our staff members. Waiting to serve you again!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Manager on 4 Jul 2023
Hello Michelle,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Good for 1 night
The price was cheap. The hotel looks good from the outside. We rented 2 rooms. they were ok. The breakfast they only had cereal and waffles. For drinks they only had milk and coffee. There wasn't much variety. The kids ended up going to the donut store next door.
Stayed 1 night in Jun 2023
Response from Manager on 12 Jun 2023
Dear Guest,We appreciate the time you have taken to bring to our attention your feedback with regards to our breakfast and also our price. I hope you will return to enjoy a memorable and exceptional experience.

10/10 Excellent

Robbie

Business traveller
Great place to stay and great owners
Stayed 1 night in Jun 2023
Response from Manager on 12 Jun 2023
Hello Robbie,Thank you for sharing your experience. We truly appreciate the insight regarding our hotel. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

10/10 Excellent

Robbie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Always stay here when I am in area working. Great owners.
Stayed 1 night in Jun 2023
Response from Manager on 9 Jun 2023
Hi Robbie,It means so much to all of us to hear from guests like yourself who have enjoyed our hospitality and amenities previously and have returned. It is heartwarming to learn of how our efforts to give you a great experience filled with comfortable accommodations, a friendly atmosphere, and convenience with every stay have been successful. Thank you for your kind comments and for taking the time to share. We appreciate your loyalty and look forward to your future visits!

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our go to place in the Laporte Texas area
Rooms are always so big and clean the staff is very friendly everything you need for a short or long stay. Convenient location to family and friends
Stayed 3 nights in May 2023
Response from Manager on 2 Jun 2023
Hi Christopher,Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality so highly. We appreciate your sharing how we met your expectations with our friendly services, and the cleanliness of our guest rooms and we are delighted to learn you enjoyed the comfortable accommodations and convenient location. Your positive ratings are great, and we hope to impress you again during your next visit to the area.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
I like that it's all indoors mainly. Nice and quiet!
Stayed 1 night in May 2023
Response from Manager on 17 May 2023
Hi Brian,Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit.

6/10 Okay

George

Stayed 1 night in Apr 2023
Response from Manager on 28 Apr 2023
Hello George,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rooms in laporte
Our go to motel when we are in the Laporte area. Always have clean rooms the staff is super nice the breakfast is pretty good if you don't like it there is a Shipley's about 50 feet away
Stayed 4 nights in Apr 2023
Response from Manager on 19 Apr 2023
Hi Christopher,It means so much to all of us to hear from guests like yourself who have enjoyed our hospitality and amenities previously and have returned. It is heartwarming to learn of how our efforts to give you a great experience filled with comfortable accommodations, a friendly atmosphere, and convenience with every stay have been successful. Thank you for your kind comments and for taking the time to share. We appreciate your loyalty and look forward to your future visits!

10/10 Excellent

Slater

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, very clean!
Response from Manager on 4 Apr 2023
Hi Slater,Thank you so much for your compliments on our friendly services. It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are overjoyed to hear that you had a great time with us, and we thank you for sharing your experience!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
Bathroom backup
The problem we had was that the toilet was backed up and we informed management but nothing was done and no other room was offered. They told us there was no one to fix the issue.
Stayed 2 nights in Dec 2022
Response from Manager on 21 Dec 2022
Hello Guest, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Overall good. Needs some updates done in room
Stayed 1 night in Nov 2021

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing staff, very personable.
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I didn't like that was no breakfast
Stayed 2 nights in Jul 2021

2/10 Terrible

Mark

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

10/10 Excellent

Michelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quiet, fairly large rooms
Clean quiet and larger rooms then adverage being its an older dwelling. They offer a kitchen for guest's to prepare meals. I however didnt have a chance to take advantage of. If ever in the area in the future, I'll definantly book there again.
Stayed 2 nights in Mar 2021

2/10 Terrible

Amanda

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting room and dishonest employee
Room was disgustingly dirty. Husband called the front desk within minutes to let them know the room was dirty - food and hair all over the floor, stained, dirty sheets. He left, went to a better hotel, and when we tried to get a refund through Hotels.com, the hotel told them that he came in, tore the room up and got it dirty then left. I’m assuming it’s to save face since someone didn’t do their job. Look at his timeline. He checked in, called and said he wasn’t staying there because it was so dirty, then checked in at another hotel 15 minutes away, and it all happened within 20 minutes.
Stayed 2 nights in Mar 2021
Response from Dee on 15 Apr 2021
Hello there, Thank you for sharing your husbands experience at this property. Just for clarification, you are writing a review on his behalf in which you were not present. Any time a guest comes to check in time we always give the option of letting them check the room prior to checking in, this way both parties are on the same page and your husband declined. After checking into the room it seems he had all the furniture away from the walls and the complete bedding off of the bed and pillows thrown in the corners now making this a non rentable room. Due to this action plus coming roughly thirty minutes later for a refund is unfortunately not going to happen. Had he come back within minutes of not being satisfied with the room and left it in a rentable condition, the outcome of a refund would've been possible. Unfortunately pictures were taken and documented due to the guests actions.

6/10 Okay

James

Stayed 1 night in Feb 2021

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

10/10 Excellent

Isaac

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wes
Awesome customer service fresh sheets everything was great
Stayed 1 night in Apr 2020

8/10 Good

benito

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were taking supplies to hurricane Laura victims, this hotel was perfect, clean, cold room, small parking lot for those pulling a trailer
Stayed 2 nights in Aug 2020

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

2/10 Terrible

ROSLYN H.

Won't go here again
The hotel is old and I guess supposedly renovated, but I couldn't even see out of the window because of build up on it There is nothing appealing about the place; only that there's a Shipley's donut shop next to it. All I could think when we drove up was "this is not for me", but it was the holiday weekend and everything reasonable was booked up or too expensive. We made the best of it, but I would not recommend to anyone
Stayed 3 nights in Jul 2020

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service
Excellent front desk service!
The older lady who was working the counter fixed my reservation because i accidentally booked it after midnight. I also didnt have sn id and she worked with my boyfriends ans then allowed me to pay and she was extremely accommodating and nice !
Stayed 1 night in Jul 2020

10/10 Excellent

MisT, LaPorte TX

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very homie and the front desk was very personable, even though it was late at night when we checked in. Very pleasant overall experience.
Stayed 1 night in Jun 2020

10/10 Excellent

Francisco

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jun 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2020

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gardensuites
It was great good service good all around atmosphere
Stayed 1 night in May 2020

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and good costumer service. Awesome Golden 👍👌
Stayed 3 nights in May 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
some other guests not respect to the other,made noise even after midnight.
Stayed 1 night in May 2020

4/10 Poor

Yesenia

Stayed 2 nights in May 2020

6/10 Okay

Johnjam, New Braunfels

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Cost effective place to stay. Remote not working for TV, a lot of tape on it but still not working. Room next to metal door going to outside stairway on 3rd floor. That door was opened and slammed at least once every 30 minutes all night cheating me on some much needed sleep for 3 nights. People up all night and still going strong when I left for work each morning. Will only stay here again if I have a room away from exterior door on East side away from sun.
Stayed 3 nights in May 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very good staff Breakfast was also good
Stayed 2 nights in Mar 2020

8/10 Good

Josh, East Tx

Travelled with family and small children
Liked: Staff & service, amenities
Decent location to surrounding attractions. Room was nice with new AC unit. Tub had been painted and was peeling but all in all it wasn’t a bad place to stay. Front desk was very nice and helpful.
Stayed 2 nights in Mar 2020

10/10 Excellent

paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4stars out of 5 could use a better breakfast
A great stay and rooms were awesome
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget Hotel for Family Trip
Needs some renovating but it served it's purpose. Service is excellent.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

4/10 Poor

Robert

Disliked: Cleanliness, property conditions & facilities, room comfort
Floor was wet Refrigerator unplugged Dirty
Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2019
Response from Dee - Hotel Manager on 23 Jan 2019
Dear anonymous guest, it is unfortunate that your stay at our facility didn't meet your expectations. Had you contacted us immediately, we would have made sure your stay would've been a pleasant one.

6/10 Okay

Tracie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Dee - Hotel Manager on 16 Jan 2019
Tracie, Thank you for taking your time for your review of our hotel. We hope to serving you again in the near future.