Outdoor pool

Reviews of San Diego Marriott La Jolla

4 out of 5
San Diego Marriott La Jolla
4240 La Jolla Village Dr, La Jolla, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 539 out of 1114 reviews" "
Rating 8 - Good. 273 out of 1114 reviews" "
Rating 6 - Okay. 135 out of 1114 reviews" "
Rating 4 - Poor. 90 out of 1114 reviews" "
Rating 2 - Terrible. 77 out of 1114 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

JINGSU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2024

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff gives world class customer service.
Stayed 2 nights in May 2024
Response from Marriott La Jolla General Manager on 27 May 2024
We are glad to know that you enjoyed your stay and we look forward to welcoming you back again soon. Thank you for your review. Richard

6/10 Okay

Padhumai

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Our stay was comfortable. However we did not realize that Internet was paid for hotel guests and parking was paid as well. Not a place I would recommend knowing you pay for daily internet service which most hotels offer complimentary.
Stayed 1 night in May 2024
Response from JP on 27 May 2024
Dear Padhumani, On behalf of the entire hotel team, I want to thank you for your survey participation.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Leon

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very good, although wasn’t great
Stayed 1 night in May 2024
Response from JP on 27 May 2024
Dear Leon, On behalf of the entire hotel team, I want to thank you for your survey participation.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Terrible

candice

Disliked: Staff & service
Stayed 1 night in May 2024
Response from Marriott La Jolla General Manager on 26 May 2024
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit. Richard

8/10 Good

David

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Old bed. All ded springs were coming off. Parking was $36 not happy
Stayed 1 night in May 2024
Response from Marriott La Jolla General Manager on 26 May 2024
Thank you for your review, the mattresses have been inspected and replaced. Thank you for letting us know and we look forward to welcoming you back soon. Richard

6/10 Okay

David

Travelled with family
Liked: Staff & service
Easier to drive to than expected.
Stayed 1 night in May 2024
Response from Marriott La Jolla General Manager on 24 May 2024
Thank you very much for your review. We look forward to welcoming you back during your next visit to La Jolla. Richard

10/10 Excellent

Kevin, Jamison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Marriott La Jolla General Manager on 25 May 2024
We are honored to know that you enjoyed your stay with us, thank you for sharing your review. We are always at your service and we look forward to welcoming you back soon! Richard Uribe

6/10 Okay

Mario, Diamond Bar

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Hotel is located near businesses (walking distance to many places to eat and shop) and ocean (less than 15min). - Hotel charges $36 parking per night like many others do. No coffee in the lobby BUT an Starbucks shop only.
Stayed 1 night in May 2024
Response from Marriott La Jolla General Manager on 23 May 2024
Thank you very much for sharing your review. We sincerely hope to improve and earn a higher score from your next visit. Thank you for staying with us and we look forward to welcoming you back soon. Richard

10/10 Excellent

Eve

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice area
Stayed 1 night in May 2024
Response from Marriott La Jolla General Manager on 22 May 2024
Thank you very much for sharing your review, we are glad to know that you enjoyed your stay with us and we look forward to welcoming you back soon. Richard

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Marriott La Jolla General Manager on 22 May 2024
Wee are happy to know that you had a great stay, thank you for sharing your review. We also look forward to being of service to you again soon. Richard

10/10 Excellent

Shiela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near Westfield mall. Staff was great. Parking is expensive.
Stayed 2 nights in May 2024
Response from Marriott La Jolla General Manager on 21 May 2024
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

8/10 Good

Jae Pum

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I don't like bath tub
Stayed 4 nights in May 2024
Response from Marriott La Jolla General Manager on 21 May 2024
Thank you very much for sharing your review. We will be updating our rooms in 2025 where some of the rooms will have walk in showers versus bath tubs. We hope to welcome you back soon. Richard

8/10 Good

Shanhong

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Marriott La Jolla General Manager on 21 May 2024
Thank you very much for sharing your review. We are always at y our service and we look forward to welcoming you back soon. Richard Uribe, GM.

4/10 Poor

Tikisha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bad view, you have to pay for WiFi, hair in the tub, no jacuzzi
Stayed 1 night in May 2024
Response from Marriott La Jolla General Manager on 20 May 2024
Thank you very much for your review and candid feedback. Your comments regarding cleanliness have been properly shared as we focus our efforts in improving and better serving you next time you visit us. WiFi is complimentary in all of our public spaces, please join Bonvoy for complimentary WiFi in your room. We look forward to welcoming you back during your next visit to La Jolla. Richard

10/10 Excellent

Leila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Marriott La Jolla General Manager on 20 May 2024
We are glad to know that you enjoyed your most recent stay with us, thank you for your review. We look forward to welcoming you back soon. Richard

10/10 Excellent

Kyle

Stayed 2 nights in May 2024
Response from Marriott La Jolla General Manager on 21 May 2024
Thank you very much for sharing your review. We are glad to know that you enjoyed your most recent stay with us and we also look forward to welcoming you back during your next visit to the area. At your service, Richard

10/10 Excellent

Madhav

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Marriott La Jolla General Manager on 21 May 2024
We are glad to know that you enjoyed your stay and we look forward to welcoming you back again soon. Thank you for your review. Richard

4/10 Poor

Roland Michael

Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Marriott La Jolla General Manager on 21 May 2024
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit. Richard

8/10 Good

Tamara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was disturbed to discover not only did I have to pay for parking but also access to the internet.
Stayed 1 night in May 2024
Response from Marriott La Jolla General Manager on 20 May 2024
Thank you very much for your review. I am sorry that you were not aware of our parking fees and that wifi in the guest room is not included. Wifi is complimentary to all Bonvoy members, please be sure to sign up at your next opportunity. Your complete satisfaction means very much to us, we have packages that include parking, please look into these for your future stays. We trust that you enjoyed your stay with us, we remain at your service and look forward to welcoming you back during your next visit to La Jolla. Richard

10/10 Excellent

Cristina, La Jolla

Liked: Cleanliness, staff & service, property conditions & facilities
They gave us our room when we arrived earlier. Thank you!
Stayed 1 night in May 2024
Response from Marriott La Jolla General Manager on 19 May 2024
We are honored to know that you enjoyed your stay with us, thank you for sharing your review. We are always at your service and we look forward to welcoming you back soon! Richard Uribe

8/10 Good

soyoung

Liked: Property conditions & facilities
This area is so queit and easy to use commute
Stayed 2 nights in May 2024
Response from Marriott La Jolla General Manager on 19 May 2024
Thank you very much for your review, we are glad to know that you enjoyed your stay! We look forward to being of service to you again soon. Thank you for staying with us, Richard Uribe, GM.

8/10 Good

Alla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Marriott La Jolla General Manager on 18 May 2024
Thank you very much for sharing your review, we look forward to being of service to you again in the near future. Richard Uribe, GM.

10/10 Excellent

Grely

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pretty hotel
Stayed 1 night in May 2024
Response from Marriott La Jolla General Manager on 16 May 2024
We are glad to know that you enjoyed your stay and we look forward to being of service to you again soon. Thank you for sharing your review. Richard

10/10 Excellent

Lupe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed how easy our check in and self parking was. The room was spacious and very clean. The shopping center was a 7minute walk. Overall, I will definitely stay there again.
Stayed 1 night in May 2024
Response from Marriott La Jolla General Manager on 14 May 2024
We are delighted to know that you will return, thank you very much for sharing your review. Your kind comments have been properly shared. We look forward to being of service to you again soon. Richard

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing stay. Clean and comfortable rooms, convenient parking, friendly staff,great proximity to shopping and restaurants, great view. I will definitely stay here again. Thank you.
Stayed 2 nights in May 2024
Response from Marriott La Jolla General Manager on 14 May 2024
Thank you very much for sharing your review, we are glad to know that you enjoyed your stay with us and that you will be back. We look forward to being of service to you again soon. Richard

6/10 Okay

Valerie

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
For the price, really unimpressive. Updates are really needed.
Stayed 1 night in May 2024
Response from Marriott La Jolla General Manager on 13 May 2024
Thank you for sharing your review and candid feedback. We will be having a renovation in 2025 and we hope to have new product soon and we thank you for your continued loyalty to our hotel. Thank you for staying with us. Richard

10/10 Excellent

Leticia

Liked: Amenities
Wonderful
Stayed 2 nights in May 2024
Response from Marriott La Jolla General Manager on 13 May 2024
Thank you very much for sharing your review. We are glad to know that you enjoyed your most recent stay with us and we also look forward to welcoming you back during your next visit to the area. At your service, Richard

10/10 Excellent

Roman

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean & had great showers!
Stayed 2 nights in May 2024
Response from Marriott La Jolla General Manager on 13 May 2024
Thank you for your review, your kind recognition has been shared with our housekeeping team. We are happy to know that you enjoyed your stay with us and we look forward to being of service to you again soon. Richard

10/10 Excellent

Itzel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Marriott La Jolla General Manager on 14 May 2024
Thank you very much for your review and high marks. We remain at your service for future stays. Richard

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Marriott La Jolla General Manager on 14 May 2024
Thank you so much for your review. We are delighted to know that you enjoyed your stay and we already look forward to welcoming you back soon. Thank you for staying with us. Richard

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities
Clean/nice and safe hotel and area
Response from Marriott La Jolla General Manager on 14 May 2024
Thank you very much for sharing your review, we are glad to know that you enjoyed your stay with us and we look forward to welcoming you back soon. Richard

4/10 Poor

Poulett

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Some of the stuff was not very professional an not very welcoming
Stayed 2 nights in May 2024
Response from Marriott La Jolla General Manager on 13 May 2024
Thank you very much for sharing your review. We are very sorry to learn about your experience, rest assured your comments will be properly shared for re training purposes. We hope to have the opportunity to welcome you back for a better experience. Richard

8/10 Good

Sarah, Saint Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location Great staff Slightly dated No hot tub Lobby restaurant / bar cold/noisy
Stayed 2 nights in May 2024
Response from Marriott La Jolla General Manager on 13 May 2024
We are glad to know that you enjoyed your most recent stay with us, thank you for your review. Your valuable feedback regarding temperature in the lobby has been shared as we focus our efforts in improving and better serving you during your next visit. We look forward to welcoming you back soon. Richard

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice relaxing place to recharge before your head into town
Stayed 1 night in May 2024
Response from Marriott La Jolla General Manager on 13 May 2024
Thank you very much for sharing your review, we are glad to know that you enjoyed your stay with us and we look forward to welcoming you back soon. Richard

8/10 Good

Khalid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Rooms could definitely use an update, similar to the lobby and main areas.
Stayed 1 night in May 2024
Response from Marriott La Jolla General Manager on 13 May 2024
We are glad to know that you enjoyed your most recent stay with us, thank you for your review. We will have a full renovation in 2025 and we are very excited to having new product to offer in the near future. We look forward to welcoming you back soon. Richard

10/10 Excellent

Karina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an awesome two-night stay at San Diego Marriott La Jolla. Big thanks to the team for making it great!
Stayed 2 nights in May 2024
Response from Marriott La Jolla General Manager on 12 May 2024
We are honored to know that you enjoyed your stay and that our team members making you feel valued. Your kind words of recognition have been shared. Thank you for your review and we look forward to welcoming you back soon. Richard

10/10 Excellent

Rosemarie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always enjoy staying here. It’s an old hotel but renovated . It’s clean. And the staff is just so nice and accommodating. They make you feel happy !!
Stayed 1 night in May 2024
Response from Marriott La Jolla General Manager on 12 May 2024
Thank you so much for sharing your kind words of recognition in your review. We are delighted to know that you enjoyed your stay and we already look forward to welcoming you back soon. Your review has been shared with the team members here at Marriott La Jolla. Thank you. Richard

10/10 Excellent

Florica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Marriott La Jolla General Manager on 13 May 2024
Thank you for your review and high marks. We look forward to being of service to you during your next visit to the area. Richard

10/10 Excellent

Jing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in May 2024
Response from Marriott La Jolla General Manager on 13 May 2024
We are glad to know that you enjoyed your most recent stay with us, thank you for your review. We look forward to welcoming you back soon. Richard

6/10 Okay

Tierra D

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Small balcony and housekeeper walked half way into our room while we’re in it before she realized we were in there and walked away.
Stayed 1 night in May 2024
Response from Marriott La Jolla General Manager on 12 May 2024
Thank you very much for your review and candid feedback. We are sorry for the inconvenience you experienced with our associate going into your room while you were in the balcony, potentially not being able to hear the door knocks announcing herself. Thank you for letting us know as we focus our efforts in improving and better serving you next time you visit us. We remain at your service and we look forward to welcoming you back soon. Richard

6/10 Okay

Xiaoyang

overrated
Stayed 1 night in May 2024
Response from Marriott La Jolla General Manager on 11 May 2024
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit. Richard

10/10 Excellent

Hiroyuki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing location: 5min walk to UTC shopping mall and MTS train which can tale us to San Diego downtown. This hotel is better than Embassy or Hyatt.
Stayed 3 nights in Apr 2024
Response from Marriott La Jolla General Manager on 9 May 2024
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

8/10 Good

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was nice great nice hospitality would recommend it
Stayed 2 nights in May 2024
Response from Marriott La Jolla General Manager on 8 May 2024
Thank you for your review and high marks. We look forward to welcoming you back during your next visit to La Jolla. Richard Uribe.

8/10 Good

Dale

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great place to stay
Stayed 2 nights in May 2024
Response from Marriott La Jolla General Manager on 8 May 2024
Thank you for sharing your review, we are glad to know that you enjoyed your stay with us and we look forward to welcoming you back soon. Ricard Uribe, GM.

8/10 Good

Richard

Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable hotel.
Stayed 1 night in May 2024
Response from Marriott La Jolla General Manager on 8 May 2024
Thank you very much for your review. We remain at your service and ew also look forward to welcoming you back soon. Richard Uribe.

8/10 Good

Carri Ann

Stayed 1 night in May 2024
Response from Marriott La Jolla General Manager on 26 May 2024
Thank you for your review, we look forward to welcoming you back soon. Richard

6/10 Okay

Fred

Stayed 1 night in May 2024
Response from Marriott La Jolla General Manager on 26 May 2024
Thank you for your review, we hope to do better for you during your next stay. Richard

10/10 Excellent

Maria

Stayed 2 nights in May 2024
Response from Marriott La Jolla General Manager on 26 May 2024
Thank you for your review and high marks, we remain at your service for your future stays. Richard

8/10 Good

Catherine

Liked: Cleanliness, staff & service
Parking and Wifi should be complimentary
Stayed 1 night in Apr 2024
Response from Marriott La Jolla General Manager on 3 May 2024
Thank you very much for your valuable feedback. We look forward to welcoming you back during your next trip to La Jolla. Richard Uribe, GM.