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Our stay was comfortable. However we did not realize that Internet was paid for hotel guests and parking was paid as well. Not a place I would recommend knowing you pay for daily internet service which most hotels offer complimentary.
Padhumai
Stayed 1 night in May 2024
Response from JP on 27 May 2024
Dear Padhumani, On behalf of the entire hotel team, I want to thank you for your survey participation.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Dear Leon, On behalf of the entire hotel team, I want to thank you for your survey participation.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
2/10 Terrible
candice
25 May 2024
Disliked: Staff & service
candice
Stayed 1 night in May 2024
Response from Marriott La Jolla General Manager on 26 May 2024
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit. Richard
Old bed. All ded springs were coming off. Parking was $36 not happy
David
Stayed 1 night in May 2024
Response from Marriott La Jolla General Manager on 26 May 2024
Thank you for your review, the mattresses have been inspected and replaced. Thank you for letting us know and we look forward to welcoming you back soon. Richard
6/10 Okay
David
Travelled with family
24 May 2024
Liked: Staff & service
Easier to drive to than expected.
David
Stayed 1 night in May 2024
Response from Marriott La Jolla General Manager on 24 May 2024
Thank you very much for your review. We look forward to welcoming you back during your next visit to La Jolla. Richard
Response from Marriott La Jolla General Manager on 25 May 2024
We are honored to know that you enjoyed your stay with us, thank you for sharing your review. We are always at your service and we look forward to welcoming you back soon! Richard Uribe
6/10 Okay
Mario, Diamond Bar
Travelled with family
23 May 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
Hotel is located near businesses (walking distance to many places to eat and shop) and ocean (less than 15min).
- Hotel charges $36 parking per night like many others do. No coffee in the lobby BUT an Starbucks shop only.
Mario
Stayed 1 night in May 2024
Response from Marriott La Jolla General Manager on 23 May 2024
Thank you very much for sharing your review. We sincerely hope to improve and earn a higher score from your next visit. Thank you for staying with us and we look forward to welcoming you back soon. Richard
Response from Marriott La Jolla General Manager on 22 May 2024
Thank you very much for sharing your review, we are glad to know that you enjoyed your stay with us and we look forward to welcoming you back soon. Richard
Response from Marriott La Jolla General Manager on 22 May 2024
Wee are happy to know that you had a great stay, thank you for sharing your review. We also look forward to being of service to you again soon. Richard
Great location near Westfield mall. Staff was great. Parking is expensive.
Shiela
Stayed 2 nights in May 2024
Response from Marriott La Jolla General Manager on 21 May 2024
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!
8/10 Good
Jae Pum
Travelled with partner
21 May 2024
Liked: Cleanliness, staff & service, amenities
I don't like bath tub
Jae Pum
Stayed 4 nights in May 2024
Response from Marriott La Jolla General Manager on 21 May 2024
Thank you very much for sharing your review. We will be updating our rooms in 2025 where some of the rooms will have walk in showers versus bath tubs. We hope to welcome you back soon. Richard
Bad view, you have to pay for WiFi, hair in the tub, no jacuzzi
Tikisha
Stayed 1 night in May 2024
Response from Marriott La Jolla General Manager on 20 May 2024
Thank you very much for your review and candid feedback. Your comments regarding cleanliness have been properly shared as we focus our efforts in improving and better serving you next time you visit us. WiFi is complimentary in all of our public spaces, please join Bonvoy for complimentary WiFi in your room. We look forward to welcoming you back during your next visit to La Jolla. Richard
Response from Marriott La Jolla General Manager on 20 May 2024
We are glad to know that you enjoyed your most recent stay with us, thank you for your review. We look forward to welcoming you back soon. Richard
10/10 Excellent
Kyle
20 May 2024
Kyle
Stayed 2 nights in May 2024
Response from Marriott La Jolla General Manager on 21 May 2024
Thank you very much for sharing your review. We are glad to know that you enjoyed your most recent stay with us and we also look forward to welcoming you back during your next visit to the area. At your service, Richard
10/10 Excellent
Madhav
20 May 2024
Liked: Property conditions & facilities
Madhav
Stayed 1 night in May 2024
Response from Marriott La Jolla General Manager on 21 May 2024
We are glad to know that you enjoyed your stay and we look forward to welcoming you back again soon. Thank you for your review. Richard
4/10 Poor
Roland Michael
19 May 2024
Disliked: Property conditions & facilities
Roland Michael
Stayed 1 night in May 2024
Response from Marriott La Jolla General Manager on 21 May 2024
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit. Richard
I was disturbed to discover not only did I have to pay for parking but also access to the internet.
Tamara
Stayed 1 night in May 2024
Response from Marriott La Jolla General Manager on 20 May 2024
Thank you very much for your review. I am sorry that you were not aware of our parking fees and that wifi in the guest room is not included. Wifi is complimentary to all Bonvoy members, please be sure to sign up at your next opportunity. Your complete satisfaction means very much to us, we have packages that include parking, please look into these for your future stays. We trust that you enjoyed your stay with us, we remain at your service and look forward to welcoming you back during your next visit to La Jolla. Richard
They gave us our room when we arrived earlier. Thank you!
Cristina
Stayed 1 night in May 2024
Response from Marriott La Jolla General Manager on 19 May 2024
We are honored to know that you enjoyed your stay with us, thank you for sharing your review. We are always at your service and we look forward to welcoming you back soon! Richard Uribe
8/10 Good
soyoung
18 May 2024
Liked: Property conditions & facilities
This area is so queit and easy to use commute
soyoung
Stayed 2 nights in May 2024
Response from Marriott La Jolla General Manager on 19 May 2024
Thank you very much for your review, we are glad to know that you enjoyed your stay! We look forward to being of service to you again soon. Thank you for staying with us, Richard Uribe, GM.
I enjoyed how easy our check in and self parking was. The room was spacious and very clean. The shopping center was a 7minute walk. Overall, I will definitely stay there again.
Lupe
Stayed 1 night in May 2024
Response from Marriott La Jolla General Manager on 14 May 2024
We are delighted to know that you will return, thank you very much for sharing your review. Your kind comments have been properly shared. We look forward to being of service to you again soon. Richard
This was an amazing stay. Clean and comfortable rooms, convenient parking, friendly staff,great proximity to shopping and restaurants, great view. I will definitely stay here again. Thank you.
Raymond
Stayed 2 nights in May 2024
Response from Marriott La Jolla General Manager on 14 May 2024
Thank you very much for sharing your review, we are glad to know that you enjoyed your stay with us and that you will be back. We look forward to being of service to you again soon. Richard
For the price, really unimpressive. Updates are really needed.
Valerie
Stayed 1 night in May 2024
Response from Marriott La Jolla General Manager on 13 May 2024
Thank you for sharing your review and candid feedback. We will be having a renovation in 2025 and we hope to have new product soon and we thank you for your continued loyalty to our hotel. Thank you for staying with us. Richard
10/10 Excellent
Leticia
13 May 2024
Liked: Amenities
Wonderful
Leticia
Stayed 2 nights in May 2024
Response from Marriott La Jolla General Manager on 13 May 2024
Thank you very much for sharing your review. We are glad to know that you enjoyed your most recent stay with us and we also look forward to welcoming you back during your next visit to the area. At your service, Richard
Response from Marriott La Jolla General Manager on 13 May 2024
Thank you for your review, your kind recognition has been shared with our housekeeping team. We are happy to know that you enjoyed your stay with us and we look forward to being of service to you again soon. Richard
Response from Marriott La Jolla General Manager on 14 May 2024
Thank you so much for your review. We are delighted to know that you enjoyed your stay and we already look forward to welcoming you back soon. Thank you for staying with us. Richard
Response from Marriott La Jolla General Manager on 14 May 2024
Thank you very much for sharing your review, we are glad to know that you enjoyed your stay with us and we look forward to welcoming you back soon. Richard
Some of the stuff was not very professional an not very welcoming
Poulett
Stayed 2 nights in May 2024
Response from Marriott La Jolla General Manager on 13 May 2024
Thank you very much for sharing your review. We are very sorry to learn about your experience, rest assured your comments will be properly shared for re training purposes. We hope to have the opportunity to welcome you back for a better experience. Richard
Good location
Great staff
Slightly dated
No hot tub
Lobby restaurant / bar cold/noisy
Sarah
Stayed 2 nights in May 2024
Response from Marriott La Jolla General Manager on 13 May 2024
We are glad to know that you enjoyed your most recent stay with us, thank you for your review. Your valuable feedback regarding temperature in the lobby has been shared as we focus our efforts in improving and better serving you during your next visit. We look forward to welcoming you back soon. Richard
It was a nice relaxing place to recharge before your head into town
Jacob
Stayed 1 night in May 2024
Response from Marriott La Jolla General Manager on 13 May 2024
Thank you very much for sharing your review, we are glad to know that you enjoyed your stay with us and we look forward to welcoming you back soon. Richard
Nice property. Rooms could definitely use an update, similar to the lobby and main areas.
Khalid
Stayed 1 night in May 2024
Response from Marriott La Jolla General Manager on 13 May 2024
We are glad to know that you enjoyed your most recent stay with us, thank you for your review. We will have a full renovation in 2025 and we are very excited to having new product to offer in the near future. We look forward to welcoming you back soon. Richard
Had an awesome two-night stay at San Diego Marriott La Jolla. Big thanks to the team for making it great!
Karina
Stayed 2 nights in May 2024
Response from Marriott La Jolla General Manager on 12 May 2024
We are honored to know that you enjoyed your stay and that our team members making you feel valued. Your kind words of recognition have been shared. Thank you for your review and we look forward to welcoming you back soon. Richard
I always enjoy staying here. It’s an old hotel but renovated . It’s clean. And the staff is just so nice and accommodating. They make you feel happy !!
Rosemarie
Stayed 1 night in May 2024
Response from Marriott La Jolla General Manager on 12 May 2024
Thank you so much for sharing your kind words of recognition in your review. We are delighted to know that you enjoyed your stay and we already look forward to welcoming you back soon. Your review has been shared with the team members here at Marriott La Jolla. Thank you. Richard
Small balcony and housekeeper walked half way into our room while we’re in it before she realized we were in there and walked away.
Tierra D
Stayed 1 night in May 2024
Response from Marriott La Jolla General Manager on 12 May 2024
Thank you very much for your review and candid feedback. We are sorry for the inconvenience you experienced with our associate going into your room while you were in the balcony, potentially not being able to hear the door knocks announcing herself. Thank you for letting us know as we focus our efforts in improving and better serving you next time you visit us. We remain at your service and we look forward to welcoming you back soon. Richard
6/10 Okay
Xiaoyang
11 May 2024
overrated
Xiaoyang
Stayed 1 night in May 2024
Response from Marriott La Jolla General Manager on 11 May 2024
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit. Richard
An amazing location: 5min walk to UTC shopping mall and MTS train which can tale us to San Diego downtown. This hotel is better than Embassy or Hyatt.
Hiroyuki
Stayed 3 nights in Apr 2024
Response from Marriott La Jolla General Manager on 9 May 2024
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!
Response from Marriott La Jolla General Manager on 8 May 2024
Thank you for sharing your review, we are glad to know that you enjoyed your stay with us and we look forward to welcoming you back soon. Ricard Uribe, GM.