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Reviews of Empress Hotel of La Jolla

3 out of 5
Empress Hotel of La Jolla
7766 Fay Ave, La Jolla, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 646 out of 1000 reviews" "
Rating 8 - Good. 247 out of 1000 reviews" "
Rating 6 - Okay. 77 out of 1000 reviews" "
Rating 4 - Poor. 18 out of 1000 reviews" "
Rating 2 - Terrible. 12 out of 1000 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Marcelo, Redlands

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, close to all good restaurants.
Stayed 1 night in May 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very polite and gave me some good referrals for dinner. I also was welcomed to a free upgrade. Can’t beat that!
Stayed 1 night in May 2024

10/10 Excellent

Alejandra

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent...
Stayed 2 nights in May 2024

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, bustling steak house on premises. Walking to many stores and restaurants.
Stayed 1 night in May 2024

8/10 Good

Stacy

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Holly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful customer service and location with reliable rooms and very comfortable bed. I will be back!
Stayed 1 night in Apr 2024

6/10 Okay

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

La Keisha

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great venue. I will be back.
Stayed 1 night in Mar 2024

6/10 Okay

Saras, Glenview

Stayed 5 nights in Mar 2024

10/10 Excellent

carmen

Stayed 2 nights in Mar 2024

10/10 Excellent

Stuart, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and a nice property. Good size rooms and the staff were very nice.
Stayed 3 nights in Mar 2024

10/10 Excellent

Lorane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so personable and professional. The room was clean, the bed so comfortable. They had a charging station for my car which was very convenient. I would recommend staying here.
Stayed 2 nights in Mar 2024

10/10 Excellent

Mark

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, great location great staff!
Stayed 1 night in Mar 2024

10/10 Excellent

Kitty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Theresa

Liked: Staff & service
Our non smoking room smelled like smoky and musty.
Stayed 1 night in Mar 2024

10/10 Excellent

Connie, Orono

Liked: Cleanliness, staff & service
The valet guys were awesome - quick, efficient, friendly Breakfast scones !
Stayed 2 nights in Feb 2024

8/10 Good

Izumi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

Erica L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and service!!
Stayed 3 nights in Feb 2024

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities
The valet was included and nice to have as parking in La Jolla is a premium. We walked to restaurants every night and the ocean is just two short blocks away. The staff was very nice!
Stayed 3 nights in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, hotel, and location. Only critique is that drinking water is not very accessible… I wish they had water in the lobby 24/7, instead we had to buy $4 bottles of water
Stayed 3 nights in Feb 2024

8/10 Good

Cheryl

Stayed 2 nights in Feb 2024

10/10 Excellent

Mary

Stayed 14 nights in Jan 2024

6/10 Okay

Joseph

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have given the property 5 stars except for one really important problem. Our room was next to the restaurant kitchen and a party room. It was so loud both nights until about 10:30. It sounded like they were banging pots and pans and throwing furniture. An outside metal gate would constantly clang as the employees went in and out. The lid of the dumpster was constantly banging. You could hear parked cars of the employees coming and going and even alarms going off. The noises of people laughing loudly was certainly not relaxing. I finally called the front desk and they were obviously aware of the problem. I’m guessing it wasn’t their first complaint. The room should not be rented.
Stayed 2 nights in Jan 2024

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
The Empress was perfect for us. We were easily able to walk our dog from the hotel around town. The hotel staff was helpful and pleasant. The room was comfortable. The breakfast service and guest laundry were great conveniences. The restaurant was excellent.
Stayed 3 nights in Jan 2024

8/10 Good

John

Stayed 3 nights in Jan 2024

10/10 Excellent

Angelica

Stayed 2 nights in Jan 2024

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located quaint hotel.
The Empress is a quaint hotel with an old-school restaurant and bar. Within walking distance of downtown and shopping areas and the beach. Valet parking was reasonable with unlimited in and out privileges. The restaurant had live piano with some great jazz standards being played. We enjoyed our stay. Having breakfast included is always a plus, but there are plenty of restaurants to choose from if you want to go out.
Stayed 2 nights in Jan 2024

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Maria

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved staying here for New Years Eve and taking a walk early morning on New Years Day. The entire stay was great and I was very satisfied with the breakfast provided.
Stayed 1 night in Dec 2023

10/10 Excellent

Carl

Stayed 2 nights in Dec 2023

6/10 Okay

Rosana, SAN DIEGO

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Hotel is in downtown La Jolla, a walkable area with good dining options, but far enough away from the main streets to avoid the noise. The hotel itself was average, you can tell there were parts that have been renovated, but other spots clearly dated, like the bathrooms. We were greeted by a slouchy, sullen guy in a black hoodie that didn't make a great first impression and at some point one of the housekeepers let herself into our room to look for the phone charger that she thought she left while cleaning...bizarre. The highlight was that it was walkable to Piazza 1909 and Brick and Bell.
Stayed 1 night in Dec 2023

6/10 Okay

Tiffany A

Business traveller
Liked: Cleanliness, staff & service
The service from the front desk and janitorial staff was fantastic. The room itself definitely had its quirks. I had an accessible room with a king bed at (noisy) street level. The mattress was not comfortable and left my lower half aching after just a couple of hours. The toilet, though itself accessible, was positioned oddly, which made using it somewhat difficult. Additionally, a high pitched noise would sound intermittently in the bathroom area, presumably from another room using the water? It happened sporadically at all hours, which was really aggravating. On the plus side again, the continental breakfast was better than average with a clean, well-maintained serving and dining area. I did not try the restaurant (the Manhattan). Overall, got the job done.
Stayed 2 nights in Dec 2023

10/10 Excellent

Rob, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spot! Breakfast included. We have stayed here twice and enjoy it each time. Highly recommend. It is walking distance to a lot of places to eat and down to the beach.
Stayed 3 nights in Nov 2023

10/10 Excellent

Bradley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and location. Terrific staff, clean rooms. My wife and I live in LJ but we still staycation here.
Stayed 1 night in Nov 2023

10/10 Excellent

harry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Great location.
Stayed 2 nights in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
No parking
Stayed 2 nights in Nov 2023

6/10 Okay

Jeff

Hotel just ok - will be staying elsewhere
The hotel is just ok. We won’t be staying there again - much better hotels in the area. They charge a fee for early check in even if the room is available. Also for a late check out if desired. The free breakfast was terrible - cold eggs and cold potatoes. I was afraid of food poisoning so we ate elsewhere. The room and lobby need updating. Not appealing.
Stayed 1 night in Oct 2023

8/10 Good

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

6/10 Okay

George, Manasquan

Travelled with family
Liked: Property conditions & facilities
Disliked: Amenities
Centrally located in La Jolla village, the Empress is a good hotel for a long or short stay. It's a few blocks from the ocean and close to several restaurants and bars. The staff is very nice. Towels were replaced daily and trash was emptied. I was surprised that the bed was never made or the carpet vacuumed during our 5 day stay. It's a good thing we're not messy!
Stayed 5 nights in Oct 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Gabrielle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fantastic hotel stay
The hotel is well located and is walking distance from many great restaurants and the service was attentive. The included breakfast was delicious also!
Stayed 1 night in Oct 2023

10/10 Excellent

Noelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

6/10 Okay

Richard

Business traveller
Liked: Cleanliness
The first room I checked into was marked as ready and cleaned. When I walked in, the blankets were on the floor and trash everywhere. It was far from a room that was ready. The second room I switched to, didn't have soap, only shower gel. I just accepted it because it was late and not too big of a deal. However, this just goes to show the lack of attention to their actual jobs. The hotel was also very dated with loud fans that were left on in an empty room either next or below me that reverberated. I was there only to sleep for a couple nights only so didn't take it up with management. Front door staff were very courteous though and appreciated their customer interactions.
Stayed 2 nights in Sep 2023