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Reviews of Holiday Inn Kuwait, an IHG Hotel

4 out of 5
Holiday Inn Kuwait, an IHG Hotel
140 Hamad Al Mubarak Street Gulf Road, Salmiya

Reviews

8.4

Very good

Rating 10 - Excellent. 41 out of 95 reviews" "
Rating 8 - Good. 40 out of 95 reviews" "
Rating 6 - Okay. 5 out of 95 reviews" "
Rating 4 - Poor. 6 out of 95 reviews" "
Rating 2 - Terrible. 3 out of 95 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Ahmed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was so good as always
Stayed 2 nights in Feb 2024
Response from Maria on 13 Feb 2024
Dear Ahmed,Thank you so much for your review and for choosing the Holiday Inn during your visit. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Kassem El Achek, General Manager

10/10 Excellent

Shuja, Dubai

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The team at the property are just fantastic. Hotel is extremely well kept. Room was spacious and fantastic. Location is in the heart of the shopping area of Kuwait. Easy to access all parts of the city. It’s been a really great stay and the team at the hotel have made it most memorable. There are some 6 really good restaurants as well in the property. I tried the Chinese place and it was outstanding. I’m told the Indian and middle eastern restaurants are also very good. I believe them. Well done Holiday Inn Salmiya Kuwait.
Stayed 2 nights in Jan 2024
Response from Maria on 21 Jan 2024
Dear Shuja,Thank you so much for your review and for choosing the Holiday Inn during your visit. I am pleased to hear you enjoyed your stay with us, alongside for visiting the Tang Chao Chinese Restaurant. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Kassem El Achek, General Manager

10/10 Excellent

James, Harrow

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great selections of restaurants, good location close to the beach front. Staff very friendly and helpful too
Stayed 2 nights in Nov 2023
Response from Maria on 2 Dec 2023
Dear James,Thank you so much for your review and for choosing the Holiday Inn during your visit. I am pleased to hear you enjoyed your stay with us and liked the F&B facilities and location. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Kassem El Achek, General Manager

10/10 Excellent

Antonios

Stayed 1 night in Nov 2023
Response from Maria on 2 Dec 2023
Dear Antonios,Thank you so much for your review and for choosing the Holiday Inn during your visit. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Kassem El Achek, General Manager

10/10 Excellent

Lisa, Tigard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredibly friendly and helpful. The breakfast buffet is amazing!
Stayed 3 nights in Oct 2023
Response from Maria on 15 Oct 2023
Dear Lisa,Thank you so much for your review and for choosing the Holiday Inn during your visit. I am pleased to hear you enjoyed your stay with us and for liking the breakfast buffet. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Kassem El Achek, General Manager

8/10 Good

Azman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Maria on 17 Apr 2023
Dear Azman,Thank you so much for your review and for choosing the Holiday Inn during your visit. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Kassem El Ashek, General Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Maria Corazon on 12 Mar 2023
Dear Anonymous,Thank you so much for your review. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Kassem El Achek, Hotel Manager

8/10 Good

Ghanem

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

8/10 Good

Sean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home from home
always home from home in Kuwait. Great service from Karim and colleagues in the Lebanese restaurant.
Stayed 5 nights in Jul 2022

10/10 Excellent

Ahmed

Stayed 2 nights in Apr 2022
Response from Maria on 1 May 2022
Dear Ahmed, Thank you so much for your review. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Kassem Al Ashek, Hotel Manager

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022
Response from Maria on 1 May 2022
Dear Ahmed, Thank you so much for your review. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Kassem Al Ashek, Hotel Manager

8/10 Good

hesham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ok 👍
Stayed 1 night in Mar 2022
Response from Maria on 24 Mar 2022
Dear hesham, Thank you so much for your review. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Kassem Al Ashek, Hotel Manager

10/10 Excellent

Sean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home from home in Kuwait
I always come back to Holiday Inn Salmiya when in Kuwait. The hotel itself is homely with three excellent restaurant choices. Reception staff Sara, Erika and Tereza were very helpful and charming. Managers Hani and Simon always greet and nothing is too much to ask.
Stayed 3 nights in Feb 2022
Response from Maria on 22 Feb 2022
Dear Sean, Thank you so much for your review. I am pleased to hear you enjoyed your stay with us finding the hotel homely. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Kassem Al Ashek, Hotel Manager

10/10 Excellent

Ebrahim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021
Response from Maria on 2 Feb 2022
Dear Ebrahim, Thank you so much for your review. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Kassem Al Ashek, Hotel Manager

10/10 Excellent

Wael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Maria on 20 Oct 2021
Dear Wael, Thank you so much for your review. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Kassem Al Ashek, Director of Operations

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019
Response from Maria on 18 Dec 2019
Thank you for your review. I am pleased to hear that you enjoyed your stay by seeing the review score. We hope to welcome you again in the future. Sincerely, Michael Jabbour, General Manager

10/10 Excellent

Sean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy to stay here
I am always happy to stay at the Holiday Inn, Salmiya. A friendly, efficient hotel with free shuttle service. the best atmosphere of any hotel in Kuwait
Stayed 2 nights in Nov 2019
Response from Maria on 24 Nov 2019
Dear Sean, Thank you so much for your review. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Michael Jabbour, General Manager

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and courteous staff, particularly Mr. Simon at Customer Relations at front desk. I will be back again
Stayed 2 nights in Sep 2019

2/10 Terrible

MOHAMMAD S

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property, spacious rooms, excellent location and nice staff.
Stayed 1 night in Jul 2019
Response from Maria on 8 Jul 2019
Thank you for your review. I am pleased to hear that you enjoyed your stay with us through your appreciation of the hotel's facilities, one of which was the guestroom. The hotel location is very much accessible to nearby malls and sea side for guest leisure time. A positive guest feedback is something our staff takes great pride in, so we value your feedback. We hope that you visit us again. Sincerely, Michael Jabbour, General Manager

8/10 Good

Khalifa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Not bad
Stayed 2 nights in Jun 2019
Response from Maria on 11 Jun 2019
Dear Khalifa, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Michael Jabbour, General Manager

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kuwait Business Trip
The hotel owns 3 excellent restaurants: a Libanese, A Chinese and Indian. It also offers an very nice fitness center. I highly recommend it!
Stayed 4 nights in Apr 2019
Response from Maria on 8 Jun 2019
Thank you for your review alongside with your likelihood to recommend. I am pleased to hear that you like the restaurants and fitness facilities in the hotel. We hope that you will visit us again.

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the front desk staff, especially Michel and Hanif.
Stayed 3 nights in Apr 2019
Response from Maria on 28 Apr 2019
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Michael Jabbour, General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Maria on 1 Apr 2019
Dear Anonymous, Thank you so much for your review. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Michael Jabbour, General Manager

10/10 Excellent

ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Stayed 1 night in Feb 2019
Response from Maria on 3 Mar 2019
Dear Ali, Thank you so much for your review. I am pleased to hear you liked the hotel during your recent stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Michael Jabbour, General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 3 night stay
Great hotel in a nice area. Would definitely recommend when travelling on business.
Stayed 3 nights in Jan 2019
Response from Maria on 22 Jan 2019
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Kassem El Achek, Executive Assistant Manager

8/10 Good

Hussein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kuwait holiday inn sabah
Was good especial thx to Nasif & Michel for their outstanding customer support
Stayed 1 night in Jan 2019
Response from Maria on 15 Jan 2019
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Kassem El Achek, Executive Assistant Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely beachfront views. About a 20 mins drive from the airport.
Stayed 6 nights in Dec 2018
Response from Maria on 2 Jan 2019
Thank you so much for your review. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Cyril Mouawad, General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Everyone is nice, the rooms are perfect. The gym is a dream. The location is very convenient.
Stayed 2 nights in Dec 2018
Response from Maria on 2 Jan 2019
Thank you so much for your review. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Cyril Mouawad, General Manager

6/10 Okay

Mark

Friendly staff, close to Scientific Center
Room was furnished as expected, staff was friendly, price not very competitive for this area, similar hotels priced far less than this hotel in nearby area.
Stayed 1 night in Oct 2018
Response from Maria on 13 Nov 2018
Dear Mark, Thank you so much for your review. I am pleased to hear you enjoyed your stay with us liking the room facility and staff friendliness. It's something our staff takes great pride in. We value your feedback and noted your comment regarding the pricing which was carefully studied to be competitive in the market. Rest assured that we will look into our pricing for the future. We hope you will visit us again. Sincerely, Cyril Mouawad, General Manager

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday Inn Salmiya - Great Hotel
It was great
Stayed 2 nights in Aug 2018
Response from Maria on 8 Sept 2018
Thank you for your review. I am pleased to hear that you enjoyed your stay with us. A positive guest comment is something our staff takes great pride in, so we value your feedback. We hope that you will visit us again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018
Response from Maria on 1 Aug 2018
Thank you very much for your 4 out of 5 review. A positive guest review is something our staff takes great pride in, so we value your feedback. We hope that you will visit us again.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2018
Response from Maria on 11 Jul 2018
Dear Robert, Thank you for your review. I am pleased to hear that you enjoyed your stay with us. A positive guest feedback like yours is something our staff takes great pride in, so we value your feedback. We hope that you will visit us again. Sincerely, Cyril Mouawad, General Manager

8/10 Good

Y, Dubai

Liked: Cleanliness, staff & service, room comfort
Nice Hotel, Has lots of different restaurants and fairly close to business places
Stayed 2 nights in May 2018
Response from Maria on 5 Jun 2018
Dear Y, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Cyril Mouawad, General Manager

10/10 Excellent

Lim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service staff
The front desk staff, in fact everyone was genuinely serving each customer. Their smile warm and sincere, making you feel like a family.
Stayed 2 nights in Mar 2018
Response from Maria on 11 Mar 2018
Dear Lim, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Holiday Inn Kuwait Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quite. Would like to do somthing about refreshing
Stayed 6 nights in Jan 2018
Response from Maria on 23 Jan 2018
Dear Anonymous, Thank you for your review of our hotel. We are pleased to hear that you had a nice and quiet stay with us. We have taken note of your comment for future improvement. A positive guest comment is something our staff takes great pride in, so we value your feedback. We hope that you will visit us again. Sincerely, Holiday Inn Kuwait Team

4/10 Poor

Fahad

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2017

8/10 Good

ANAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

10/10 Excellent

Girish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
not so bad
reasonable
Stayed 1 night in Jul 2017
Response from Maria on 22 Aug 2017
Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Holiday Inn Kuwait Team

8/10 Good

Maxime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location, good value for money
checking in & out was easy & smooth; breakfast was good
Response from General Manager on 7 Feb 2017
Dear Maxime, Thank you for your review of our hotel. We are pleased to hear that you enjoyed your stay with us. A positive feedback is something our staff takes great pride in, so we value your feedback. We hope that you will visit us again. Sincerely, Holiday Inn Kuwait Team

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Response from General Manager on 12 Nov 2016
Dear Traveller, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us and found your room cleanliness up to expectation. We appreciate you rating us 3 star, it would be great to learn more about your future stay with us by sharing few comments. Guest feedback is valuable to us and we hope you will visit us again. Sincerely, Holiday Inn Kuwait Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Fadi, San Diego, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
This is a really good hotel that I really enjoyed. It is in a great location and close to many restaurants. The really enjoyed the gym as they had a great set of free weights. I guess the only issues I had were two-fold...a) slow internet b) hotel parking was not covered. The staff were very friendly and attentive. Housekeeping was responsive and quite good. Amazing pillows and very comfortable bed.
Response from maria on 28 Sept 2015
Dear Fadi, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. Your recognition of our staff service, is something we take great pride in. We noted your feedback which need improvement. Hope to see you again. Sincerely, Holiday Inn Kuwait

4/10 Poor

salim

Liked: Cleanliness, room comfort
Disliked: Staff & service
would never stay there again
1- we arrived at 4pm my booking was for one person non smoking room, they said we will give u 2 beds i said no or i have to wait for few hours.. 2- safety box was not working 3- they gave me smoking room 4-while the checking out they asked for my credit card to pay an amount off 113KW and my room was for 42kw for 2 night that i already paid before arrival very big mistake from the staff.. the eygption manger is not helpful at all and don't know how fix small problem

8/10 Good

Mazen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Omar, Jeddah

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Bad hotel ever!
Very bad hotel. bad management and bad customer service. Came at 5 PM and room wasn't ready till 6:30. Next day I left my room at 5 Pm and ask house keeping to make up my room. Then I came at 1 AM found the room door opened !! They kept the door open after they cleaned it which made me so mad. went down to make a complain, and they take it very normal !!! Never come back to this hotel at allllllll

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall comfortable hotel with friendly staff. Good food in all the restaurants.

8/10 Good

salim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Nice staff.