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Reviews of City's Hill Hotel

City's Hill Hotel
STI Turgut Özal Bulvari No: 129, Kusadasi

Reviews

6.8
Rating 10 - Excellent. 10 out of 41 reviews" "
Rating 8 - Good. 9 out of 41 reviews" "
Rating 6 - Okay. 12 out of 41 reviews" "
Rating 4 - Poor. 4 out of 41 reviews" "
Rating 2 - Terrible. 6 out of 41 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Wendy

Travelled with family
Disliked: Staff & service
When we checked in I was the main person in our group payment paid by us should have been given choice of rooms. Given no information of hotel when checked in. Entertainment evening was not much Karaoke. Need more chairs for evening not sunbeds. Food was reapetative. Rooms not that good or clean.
Stayed 2 nights in Jul 2022

6/10 Okay

Monica

Travelled with group
Liked: Staff & service
Panorama hill
Very basic but friendly hotel. Views are spectacular. Big problem with lift doors closing while still exiting lift, got trapped on last day, painful! Obviously something wrong with sensors. Entertainment, apart from our last night which was excellent Turkish dancers, was very much directed at children, far too loud and music also far too loud. Comfortable bed although two single pushed together with one being higher than the other wasn’t very clever.
Stayed 3 nights in Sep 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I do not accept your decision and my reasons are outlined below. I would like this case escalated to a manager at Expedia and taken seriously. 1) As Expedia customers we have a right to protect our health and you as a provider, have that obligation towards us. 2) Our rights were violated and our health was put at risk 3) Expedia, as a provider has to stand for its customer rights and protect them, especially when it comes to safety 4) We had to check out to another hotel and paid for it again. Necessary papers can be provided. 5) You, as Expedia are saying that hotels have rules, and in this situation, you protect those who do wrong and put people at risk. So hotels have rights and we don''t. 6) This is despicable and worthy to notify the health authorities. 7) Expedia is hiding the truth and putting people at risk by not taking it seriously. What if someone dies of a similar problem? Is Expedia going to turn a blind eye on this serious issue and hotel management who hide the truth and put false information on their page as a non smoking hotel? 8) We would never have booked this hotel if we knew guests are allowed to smoke on the balcony of the room where smoke travels inside as well what about the windy days. We are sure the guests smoke inside the room because there was an ashtray on the table. We have pictures to prove it and we can provide it to Expedia 9) Non smoking hotel is a non smoking, period, or it should have designated rooms and areas for smokers. Second hand smo
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The layout of the hotel, the view, the staff, the food. was all very good. Only negative (for me) was the noise of the entertainment. In Pool facing rooms, even though double glazed, I could hear the music. And during the week the entertainment goes till 11pm or after and weekends later. If you do not like noise do not ask for pool facing rooms.
Stayed 4 nights in Jul 2019
Response from Ali S on 31 Jul 2019
Dear Guest, Thank you for taking the time to post your review.However,we were disappointed to learn that your expectations were not met on this occasion.Your comments are very useful to us as we constantly strive to achieve the highest level of guest satisfaction.The wishes of welcoming you again and providing you better vacation memories. Kind Regards Panorama Hill Hotel

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was lovely with great views. The food was amazing and great variety for all tastes
Stayed 4 nights in Jul 2019
Response from Ali S on 31 Jul 2019
Dear Guest, Thank you for sharing your positive comment with us. Thank you for helping us provide a better service for our guests who will choose our hotel in the future. We look forward to welcoming you again at the Panorama Hill Hotel as soon as possible. Kind Regards Panorama Hill Hotel

10/10 Excellent

Feriha

Liked: Cleanliness, staff & service, amenities
The staff was amazing also the entertainment staff went above and beyond highly enjoyed our stay.
Stayed 3 nights in Jul 2019
Response from Ali S on 31 Jul 2019
Dear Guest Feriha Wotif, Thank you very much for your outstanding words and so much praise for us. That makes our work extremely worth full if kind of this satisfaction is reached!! We are very happy that your holiday was nice here. We hope that we can see you here again. Kind Regards Panorama Hill Hotel.

10/10 Excellent

bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Hotel on a hill
We only stayed 2 nights the stay was good the food was good quality with a very large choice the staff are all very helpful the only downside is that the hotel is on the top of a hill if you want to walk anywhere it is quite a stiff walk back up to the hotel although there is a dolmus service outside the door of the hotel that will take you to the center of Kusadasi for 2 lira
Response from Deniz on 4 May 2018
Dear Bernard, Thank you for choosing us and your precious feedback. It is our main pleasure and priority to please our guests. Hope to see you here again in our hotel anytime you want. Best regards; The Panorama Hill Hotel Management

10/10 Excellent

Cem Görkem

Stayed 1 night in Oct 2023

2/10 Terrible

Leyla

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
City hill otel berbat
Otele girince karşilanmadik, odamıza bile kendimiz çıktık. Otelden çıkmak isteyince çıkamayacağımizi söylediler. Hotels.com aradık yabancı bı kadın açtı iletişim kuramadik. Restoranda yemek çeşitleri çok fazlaydı ama hiç biri lezzetli değildi. Orda çalışan bı kız yemeklerin hijyenik bir ortamda yapılmadığını söyledi, geçenlerde çalışma arkadaşlarinin yemeklerden zehirlendiğini söyledi. Odanın temizliği çok kötüydü komidinler silinmemisti yatağın altı tozdu. Balkon kapısını açınca altındaki tozlar uçuyordu. Minibar çalışmıyordu kokuyordu. Odaya su bile konulmamisti. Başlı başına rezalet bir tatildi.
Stayed 5 nights in Jul 2023

10/10 Excellent

YAGMUR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Mükerrem

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

mariano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

4/10 Poor

Gizem

Stayed 1 night in Apr 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Müthiş personel çok ilgililer ancak resepsiyon rezalet ve maalesef ilgisiz
Stayed 2 nights in Apr 2023

4/10 Poor

Arif

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

6/10 Okay

ibrahim

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2022

6/10 Okay

Seyma

Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

2/10 Terrible

Raba

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Meget skuffende
Stayed 5 nights in Oct 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
wie kann solche hotels 4 Sterne bekommen. unbegreiflich
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ansvarig personal i receptionen var mycket trevlig och hjälpsam! Hotellet hade sämre standard än ett vandrarhem. Smutsigt överlag. Trasiga möbler. och inredning. Myror i rummet och sängarna.Badrummet saknade schampoo, balsam m m Buffén var varken kall eller varm och bestod av solkiga, enklast möjliga sallader (tomater, gurka och olika oliver). Till det fanns det två olika varianter av makaroner, pommes, gråa sladdriga kyckling-nuggets, vårrullar och sönderkokta bönor i tomatsås! Dåligt påfyllt med mat. Många fat tomma och porslinet trasigt! Brödhyllorna tomma och det bröd som fanns var torrt. Matsalen ostädad och dukarna smutsiga och slarvigt påslängda! Borden rengjordes med skitiga sopborstar vilka även användes på serveringsborden. Personalen bar smutsiga kläder! Allt var så äckligt så vi vågade vare äta av maten än mindre stanna på detta snuskiga hotell!
Stayed 6 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service
Ruoka aika keskinkertaista, tosin kylmät ruuat ja salaatit hyviä. Ruokailutila meluisa ja ruuhkainen, samoin allasalue. Vaikea löytää aurinkotuoleja ellei ole aikaisin liikkeellä. Sijainti ok, ison tien varrella, mutta liikenteen äänet eivät olleet häiritseviä. Huone oli iso, joskin vähän kulunut.
Stayed 2 nights in Aug 2019

2/10 Terrible

belen

Disliked: Staff & service, property conditions & facilities, room comfort
kötüydü
otelin suları çok kötü, dişinizi bile fırçalayamıyorsunuz. Personeller vasat durumda. Yemekleri kötüydü. Antalya bölgesinin en kötü oteli daha başarılı.
Stayed 3 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2019

8/10 Good

Oktay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Preis-Leistung gut !
Preis-Leistung war ganz gut, deshalb 3 Nöchte gebucht um in der Städtereise zu betreiben.
Stayed 3 nights in Apr 2019
Response from panorama hill on 14 Jun 2019
Güzel dilekleriniz için çok teşekkür ederiz.Sizi hotelimizde tekrar ağırlamaktan mutluluk duyarız.

8/10 Good

GÖZDe

Liked: Staff & service, property conditions & facilities, room comfort
Bayram tatili
Bayram tatilimi en iyi şekilde değerlendirmek en önemlisi şehrin kargaşasından uzaklaşmak ve bir kaç günde olsa kafamı dinlemek adına tercih ettiğim panorama hill beklediğim sakinliği ve huzuru bana yaşattı. Otelin tek sıkıntısı yemekleri yemek bölümü vasat denebilecek kadar kötüydü kendini mutfak konusunda biraz daha geliştirirse başka bir problemi yok herşey harika.
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
İdeal uygun fiyatlı tatil
Konum olarak güzel ve otelin Deniz gören kısım odaları ideal. Yiyecekler lezzetliydi tek olarak otelin yeniliğe ihtiyacı var biraz eski bir otel
Response from Deniz on 2 May 2018
Sayın misafirimiz, Değerli yorumlarınızın sizlere daha iyi hizmet verebilmemiz adına bizim için önemli olduğunu belirtir, teşekkür ederiz. Sizleri tekrar otelimizde konaklatmaktan büyük memnuniyet duyarız. Saygılarımızla; The Panorama Hill Hotel Yönetimi

2/10 Terrible

serdar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Çok ama çok kötü bir otel panorama hill
Otelin fotoğraflarla alakası yok berbat bir şekilde pis ve eski herşey dahil konseptinde gittiğimiz otelde hertarafın hijyensiz olduğundan dışarıda yemek yedik ve bu mini tatil bize pahalıya patladı ve sakın bu otele bu fotoğraflarla müşteri göndermeyin
Response from DD on 4 May 2018
Sayın Serdar Bey, Değerli görüşlerinizi paylaşmanız sizlere daha iyi hizmet verebilmemiz adına bizim için önemlidir. Sizleri daha memnun kalacağınız şekilde tekrar otelimizde ağırlamayı umar, bizi seçtiğiniz için teşekkür ederiz. Saygılarımızla; Panorama Hill Hotel Yönetimi

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Mar 2018

8/10 Good

YILMAZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018

6/10 Okay

Caner

Liked: Property conditions & facilities, room comfort

6/10 Okay

Mehmet

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Standart
Sürekli konaklama hizmetini dışarıdan alan biriyseniz fotoğraflarıdaki gibi renderlanmış bir konaklama sahası düşünmeyin. Kahvaltı vasat değil, ama iyi de değildi. Sadece manzara için seçmiştim fakat o da pencereli odaya verildik. Fiyatıyla kıyaslandığında tekrar düşünün derim.
Stayed 1 night in Feb 2018

8/10 Good

UGUR

Stayed 1 night in Feb 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vies hotel
Slecht eten Simpele kamer zogenaamd suitte Vies en stinkende kamer
Stayed 1 night in Oct 2017