Dear Joanna: First of all, We are terribly sorry about how you feel about our hotel which you didn’t tell us while you are here. And giving us such an unfair review is really hurting. The day you checked in was New Year’s Eve when there are many fireworks and celebrations on the streets, Normally it is very quiet at night around the area. We apologize for that again. That’s why we agreed with free cancellation when you want to move to another hotel. And you are right we are in the centre and the only last part of Old Kunming, that’s why we have cobble stone road downstairs. You are also right about maybe we are not suitable for business traveling, we are a famous historic building which we tried our best to turn it into an elegant nice hotel with all the real antique furnitures and real art paintings. And the guests who enjoy history and real local life and romantic touch of Kunming. Everything is in walking distance. The toilet seats are wood made in order to match the vintage style. We have antique tea table and chairs from 18th century in the rooms and when you said you need a desk to write, we offered to bring one to the room right away. All of our reviews online are true and from our guests all over the world. And we are always trying hard to improve ourselves.We are sorry again about you didn’t enjoy our style but it made us really upset that you gave us such a review. We care and value all the feedbacks from the guests. Hope you will stay with us again next time when you are not coming for business.

Dear Junsen, Thanks so much for taking your time and giving us your valuable review. We really appreciate it. It means a lot to us. And hope to host you next time when you come to Kunming ! Moon&Chalice Team

Dear Catherine, Thanks so much for taking your time and giving us your valuable review. We really appreciate it. It means a lot to us. And hope to host you next time when you come to Kunming ! Moon&Chalice Team

Dear Guest， Thank you for your choosing and high value comments. We will pay more attention to details and service in the future. We hope to bring you more perfect experience next time. Best Regards, Moon & Chalice Group

Dear Guest, Thank you for your choosing and high value comments.We are deeply sorry to inconvenience you. The hotel is a historical building,so we are not allowed to install air-con in it.We will pay more attention to details and service in the future. We hope to bring you more perfect experience next time. Best Regards, Moon & Chalice Group

Dear guest, Thank you for your choosing and high value comments. We will pay more attention to details and service in the future. We hope to bring you more perfect experience next time. Best Regards, Moon & Chalice Group

Dear Guest， Thank you for your choosing and high value comments. We will pay more attention to details and service in the future. We hope to bring you more perfect experience next time. Best Regards, Moon & Chalice Group