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Reviews of Downtown Kraków

3 out of 5
Downtown Kraków
Ul. Zamenhofa 14, Kraków, Lesser Poland

Reviews

7.8

Good

Rating 10 - Excellent. 104 out of 393 reviews" "
Rating 8 - Good. 184 out of 393 reviews" "
Rating 6 - Okay. 75 out of 393 reviews" "
Rating 4 - Poor. 19 out of 393 reviews" "
Rating 2 - Terrible. 11 out of 393 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
It was not as quiet as I would like but not too bad.
Stayed 1 night in Jan 2024

10/10 Excellent

Amine

Travelled with group
Liked: Amenities
Very clean not far from the train station,a well prepared breakfast,I really recommend this place strongly
Stayed 1 night in Dec 2023

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love Krakow , amazing city only stayed one night but great location , room was nice and good bathroom . Highly recommend

10/10 Excellent

Gabriel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, quite place near town centre, all services excellent, personal friendly. In future I will try be back. Good location. Small shop behind the corner.
Stayed 3 nights in Jun 2023

8/10 Good

Mariia

Stayed 1 night in Jul 2023

10/10 Excellent

Emily

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good city centre hotel
Very central hotel and easy to get to the main square. The room faced the train tracks but the trains were fairly quiet. The room had everything required.
Stayed 2 nights in Apr 2023

10/10 Excellent

Irene

Stayed 1 night in Jan 2023

10/10 Excellent

Inna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Andriy, Brooklyn

Stayed 1 night in Dec 2022

10/10 Excellent

Svitlana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was better before than now
Stayed 1 night in Oct 2022

10/10 Excellent

Adriana

Stayed 1 night in Sep 2022

2/10 Terrible

Bryan

N/a
Stayed 1 night in Aug 2022

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean, quiet, and the staff was excellent
Stayed 3 nights in Jun 2022

10/10 Excellent

Ayano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice! ・Near from city center(Galeria Krakowska) ・Very kindly staff ・Clean room
Stayed 2 nights in Jun 2022

10/10 Excellent

Krzysztof

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
Great hotel.
Stayed 1 night in Aug 2021

10/10 Excellent

Sellathurai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 star hotel but look like 4 star
Very helpful staff breakfast was very good lots of veraiaties
Stayed 5 nights in Aug 2021

6/10 Okay

M

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
refurbishing, no informations in website, lift doesn't work, too much noise, floor is flooded with water, no taxi service from hotel, restricted due to tram line, overall crap hotel.
Stayed 3 nights in Feb 2020

6/10 Okay

Monika

Liked: Cleanliness
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not one of our favs
No shampoo or tissues provided in the room. Two people on the front desk were not helpful at all. Others were fine. Shower floor was slippery and water ran hot and cold.
Stayed 4 nights in Jan 2020

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service
Noisy... Then louder.... louder... Shoot me now!!
If you like trains going past your window at 4.30am and then every 20 minutes after that you will love this hotel!!!!
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Nov 2019

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for one
Checked in very late and departed very early but this hotel was very conveniently located, comfortable and clean. Took me 7 min to get from train station to hotel via uber. Checked in and filled out a half page form before being assigned room. Room was big enough with a sanitized toilet. My only dissatisfaction with the hotel was it was very close to a train station so come 5:30 you can hear/feel the trains roll in. I would stay again if I was on krakow.
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Hotel full of kids. Room was quite out of date. I stayed the night elsewhere.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Krakow Glowny and Stare Rynek. Some noise from trains but did not keep us awake.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful receptionist, clean rooms and a very good buffet breakfast. Short walk to the Square. There is a railway that runs alongside the hotel which may put people off staying, but it didn't cause us any issues.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The locality to wverything, transport, places to see, imformatikn, its a lovely clean and well run hotel, I would recommend it.
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
Proximity to Old Town, convenient transport network. Railroad right next to room, continual noise. Unsuitable to light sleepers.
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff couldn't have been more helpful. I'm planning to return to Krakow in 2020 and would definitely book here again.
Stayed 4 nights in Dec 2018

8/10 Good

Kerry

Liked: Cleanliness, staff & service
Good value hotel in a reasonably good location, as very close to the old town. It was clean and well presented (we even had a bottle of wine and some chocs left in our room). I would say that it feels a little dark and dated but perfectly serviceable and ok for the price.
Stayed 2 nights in Dec 2018

10/10 Excellent

Goosey, Middlesex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel very central 5-10 min walk to central square, a little train noise, good selection at breakfast cereal, toast, yogurts, scrambled eggs, frankfurters, cheeses, hams, orange & good selection of coffee & teas inc fruit. Very helpful staff
Stayed 3 nights in Nov 2018

10/10 Excellent

Alison

Great hotel
Fantastic building and really stylishly decorated, all in good condition. The staff were also very friendly and helpful. Excellent breakfast too.
Stayed 3 nights in Aug 2018
Response from Hotel Alexander II on 22 Oct 2018
Hello, Thank you for choosing Alexander II hotel for your stay in Krakow and time spended for writing this opinion. We are glad that you were satisfied with the location of the hotel and our breakfasts. We hope that in the future you plan to return to Krakow and we will be able to host you again in our hotel. Best regards,

8/10 Good

David

Liked: Cleanliness, staff & service
Sort stay in Krakov. Very close to the sights, station and shops. We travel by train and had no problem being next to the railway line
Stayed 2 nights in Jul 2018
Response from Hotel Alexander II Staff on 9 Aug 2018
Hello, Thank You for choosing Hotel Alexander II for your stay in Krakow. We are happy to hear that you were satisfied with the location of the hotel and that you spent a nice time here We hope that in the future you plan to return to Krakow and we will be able to host you again in our hotel. Best regards, Hotel Alexander II Staff

8/10 Good

andy, MK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel good location
Enjoyed our stay here it is a very nice hotel for the price
Stayed 3 nights in Jul 2018
Response from Hotel Alexander II Staff on 11 Aug 2018
Hello, Thank You for choosing Hotel Alexander II for your stay in Krakow. Our guests opinions are very important for us and we are truly grateful for your kind recommendation . We are glad that we met your expectations. We hope that in the future you plan to return to Krakow and we will be able to host you again in our hotel. Best Regards, Hotel Alexander II Staff

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Convenient location, tasty breakfast, pleasant room. I only wish there were scales in the hotel for checking that luggage doesn't exceed the airline limit allowance.
Stayed 1 night in May 2018

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

8/10 Good

Gary

Liked: Staff & service, room comfort
Overall fine, but....
Nice enough place. Breakfast was fine. Conveniently located but we had two rooms and the bathroom of one of them had a lingering..not so fresh smell. It was clean but it needed a *good* cleaning.
Stayed 2 nights in Nov 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent room but only 20m from railway line
The hotel is well p[laced in relation to sight-seeing and travel. However, it is built right next to a railway track. When trains come past the reverberation is felt in the hotel. At night, not many trains and er plugs provided as they are needed. For a light sleeper not a good location.
Stayed 2 nights in Oct 2017

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Ask what room you'll be staying in
Be advised this hotel is right next to the train tracks, and the trains run all night. You may want to ask for a room that is away from the tracks, but I don't know if that will help. The room literally shook when the trains went by and I couldn't be moved to another room. The bed was small and very close to the floor. The pillows were unconfortable. You will only get soap dispensers for the sink and shower, no bars of soap or shampoo. This staff was nice and helpful. The breakfast was good and there were plenty of choices. It's also very close to the train station, obviously. Would not recommend due to location.
Stayed 3 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location to major sights. Rooms away from the train tracks are recommended.
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was very conveniently located to old town
Stayed 1 night in Jun 2017

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
Live on train tracks
Evening clerks not very courteous and didn't want to be bothered with questions. Your right next to train tracks which keep you up all night. Located in run down area with no parking and littered with trash. Mattress were very uncomfortable. Give some credit to the morning staff which was helpful and the breakfast was good even though not put out on time. Overall, I would not recommend this hotel due to location by train station

6/10 Okay

Asheque

Liked: Cleanliness
Disliked: Room comfort
Train Noise was horrible
My room was very small with a ceiling window. There is a rail track next to it and you could hear a train going every 15 minute. Very disturbing. May be not all room has the same problem.

10/10 Excellent

Vince, Chicago, Il

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Staff was very friendly and helpful. Everything worked out well for us in Krakow. The only little negative is hearing the trains go by, especially at night. There was plenty of food to choose from at breakfast.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Pleasant 3 star hotel - clean & comfortable rooms
We were satisfied with our stay at Alexander 11 hotel. Our room was a little on the smallish side, but perfectly adequate for our needs. The bathroom was small, but very clean. Inadequate room for toiletry bags or clothes to be hung. Wi-Fi was quick and reliable. TV small, but offered some English language channels. Air conditioning was excellent in the heat of summer. Ice water was available on the landing; tea and coffee in rooms. No safe in room for valuables. Hotel was well maintained inside and façade. Other buildings nearby were a little dingy but we always felt perfectly safe. Small convenience stores abut 50metres. Large shopping mall about 500metres. Breakfast offered good range of hot and cold food. Staff courteous. Ask for room away from rail-line in you don't like muffled sound of trains - they did not bother us. Also, if you do not like small lifts, ask for lower floor so you can take stairs; there are 4 floors altogether.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Robert, Winkleigh Devon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Must GOTO City
An Enjoyable stay in a great City

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is located near railway. In the room you feel like in train.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Only complaint ,Close to Railway,but no problem with ear plugs