Superior Twin room | Balcony
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Reviews of The Guest Hotel - Hostel

2 out of 5
The Guest Hotel - Hostel
37 Maharaj Rd., T. Pak Nhum, A. Muang, Krabi

Reviews

9.0

Wonderful

Rating 10 - Excellent. 5 out of 7 reviews" "
Rating 8 - Good. 1 out of 7 reviews" "
Rating 6 - Okay. 0 out of 7 reviews" "
Rating 4 - Poor. 1 out of 7 reviews" "
Rating 2 - Terrible. 0 out of 7 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

10/10

Amenities

8.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Ellie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a great location for the weekend night market
Stayed 4 nights in Jan 2024

10/10 Excellent

Ngau

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
BAD CUSTOMER SERVICE
I'll go with the good side first- this hostel/dorm is quite clean. Now to the bad experience I had.. The receptionist is VEEEERRRRYYY to the top RUDE. BAD CUSTOMER SERVICE. I was thinking maybe jus a "bad day probably for her", but then the next day still unprofessional and she talks like she's irritated when you ask her questions (e.g wifi). As much as I wanted to recommend the hotel, I don't think I will ever book it ever again. If you'll stay in Krabi for maybe 1 night not talking to any of the staff asking for help, then maybe.. But the staff is just RUDE. Good thing I immediately left the next day. Anyway, I hope the management will improve their service.. I mean, it doesn't cost anything to be nice.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff.
Good location for city tour easy to get around with really helpful and friendly staffs.
Stayed 2 nights in Jun 2018

8/10 Good

Jasmine

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
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Stayed 1 night in Jul 2018