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"Excellent customer service "

"We came to rest after my daughter’s wedding and this resort was so beautiful and the staff are amazing, always smiling and nothing is too much trouble, thanks for a memorable week "

"They Hyatt Bolgatty is an absolutely stunning property. From its gorgeous lobby with fresh flowers and coffee shop to panoramic views, the layout, amenities and cleanliness of the property was wonderful! The breakfast buffet each morning was incredible an overwhelmingly amount of choices. It was here we met one of the best servers we have ever had! Riyuni met us our first day and was so informed and knowledgeable about all the different food selections. He acted as an amazing tour guide as well, telling us all about the different regions in India, the different foods and cultures. His service was impeccable, never leaving a plate and we never had to ask to have our coffee refilled. On the last day he surprised us with a goodbye cake that was one of the most generous and sweetest hotel experiences we have had. We are so thankful to him for making our trip so amazing! I had a wonderful deep tissue massage at the spa and everything about it was 5 star. my therapist was not only skilled, but also passionate about massage and healing. The steam room was also wonderful in the locker room. The one issue we had was the late time of dinner service at the restaurants. Because of where the hotel is situated, eating on the property when there is definitely the easiest option. I don’t know if the time of dinner service was pushed back because of Ramadan but starting dinner service at 7pm is extremely late. For those who eat at 5 or 5:30 like us, there was no option. "

"We were very impressed with our 4 days at The Zuri Kumarakom. We were surprised to be told that the property is about 25 years old, because it's superb maintenance suggested a much younger age to us. As we rode into the property, we were a bit shocked to see a lot of policemen around. And that turned into panic when they accosted our taxi cab at the hotel porch. I was looking for hotel staff to help us avoid the policemen and to whisk us into the reception. As the policemen unloaded our luggage from the taxi, we broke into laughter realizing that they were actually security staff from the Ambassador Security services! At the reception, Ms Sanu greeted us and readily accepted my request to see the other room types before we occupied the one I'd booked online via Expedia. We liked the villas the most, but it was way more expensive than what the two of could justify splurging. So we settled for an upgrade to the cottage and Ms Sanu helpfully processed the charge of the difference amount. It was an amazing experience to be in the quaint cottage right on the man made lake adjoining the mighty Vembanad Lake. At 4:30pm we went to the Lime Cafe for the complimentary high tea. There, we were offered a sunset ride on the shikara boat. It was quiet inexpensive at Rs 250 plus taxes per person. When we boarded, we realized we were the only ones on board. It was an amazing ride and Aswin was our impeccable host boatman. Our dinner was at the Lime Cafe and we ordered A La Carte as b"

"Near to Lulu mall, so convenient for shopping "

"Great stay"

"The views were great. The room was large, clean and cool. The staff were super helpful and happy to help. We loved the food in the restaurant . Would like to see a coffee machine in the restaurant. Would love to return."

"Not what I expected"

"Grounds are beautiful and plenty of area to walk. Occasionally power outages would reset the air conditioning system and I needed to put in the temperature again which was inconvenient during the night. The outage would also blow the fuse so the lights would not turn on. The staff was quick to fix the issue.Service was excellent."